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Journal of Public Policy and Management Review

jppmr
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Published by Universitas Diponegoro

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Core Subject : Humanities, Art,

Arts Humanities

Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

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Articles 1,729 Documents

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Manajemen Pengaduan Masyarakat di Pusat Pengelolaan Pengaduan Masyarakat (P3M) Kota Semarang Cuher Santoso; Sri Suwitri
Journal of Public Policy and Management Review Volume 7, Nomer 1, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Semarang city is one of the cities receiving the most complaints compared to other regencies / cities in Central Java. Public complaints are seen as very important because the current public service paradigm has reached a responsive service, creating a great space for the community to participate in any public policy making, more democratic and provide services in line with the public interest. The Community Complaint Management Center (P3M) as the complaint management unit is established through the Mayor of Semarang's Regulation No. 31 of 2014 on the Semarang City Complaints Management Center. The Community Complaint Management Center (P3M) is expected to provide good public services and manage complaints management effectively and efficiently so as to make Semarang City better.Complaints data from January to June recorded 2978 complaints, 225 requests for information and 295 aspirations. This study aims to describe the Complaints Management Society at the Center for Complaints Management Society (P3M) Semarang City. The research method used is descriptive qualitative using management theories. Results of field research indicate that in the implementation of public services in managing complaints at the Center for Community Complaint Management (P3M) there are still many unmanaged complaints, such as timeliness.Based on the problems found in the study, the authors provide recommendations to improve existing problems include: Improving the quality of public services in managing complaints, socialization to the community about the work unit of Community Complaint Management Center (P3M) is not known to the public, in the field and make a complaint application system that can be used by all elements of the community and can monitor the complaint process.

1 PENGELOLAAN OBYEK WISATA TAMAN MARGASATWA MANGKANG KOTA SEMARANG Lutfi Isnan Santiko; Sri Suwitri; Susi Sulandari
Journal of Public Policy and Management Review Volume 2, Nomor 4, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The tourism sector is currently one of the leading sectors for the Government of the Republic of Indonesia in the country's foreign exchange earning. To increase the number of tourist visits to Indonesia, especially to the Central Java this Program as part of an effort to increase the number of tourist visits to the Provinces of Central Java and also improve the welfare of society through the development and management of the tourism sector. Yet at a visit to taman margasatwa showed the need for improvement the management of Taman Margasatwa Mangkang. The aim of this research is described the conduct of a management tourist attractions Taman Margasatwatwa Mangkang to advance of tourism potential that exists in the city of semarang and described constraints that have been is in the management of Taman Margasatwa Mangkang the city of Semarang. The kind of research using qualitative descriptive approach with interviews and observation. The number of subjects research is 4 respondent This research result showed the management Taman Margasatwa Mangkang not optimal indicated by the road that there is damage, condition enclosure poorly groomed, sdm who have not sufficient, and there has been authorized LK. Structure that has been set at uptd taman margasatwa city semarang not optimal due to the position in this structure that is occupied by employee inappropriate with skills. Condition about current visit is good enough because increase every year and only decline in 2010. Facilities and infrastructure in Taman Margasatwa Mangkang is quite feasible, but its treatment that are lacking. Capability of productivity employees UPTD Taman Margasatwa still less than optimal,. Because of employees less diligent in carrying out their duties. Whose leadership doing in Taman Margasatwa is usually made of staff as a partner of is not merely subordinate. In accomplishment of an objective is found in tourism, market competition lack of promotion in taman margasatwa and infrastructure that has not been able to closely follow the developments.

PERAN KELURAHAN SIAGA BENCANA GUNA PENANGGULANGAN BENCANA BANJIR DI KELURAHAN MUKTIHARJO LOR KECAMATAN GENUK KOTA SEMARANG Irawan, David; Subowo, Ari
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Natural disasters are natural events that harm or threaten in human life. The potential occurrence of a disaster is always there all of the time and disasters can happened anytime and therefore needed handling with disaster preparedness. In responding to disasters Semarang make Semarang Regional Regulation No. 13 of 2010 on Disaster Management. Through the Regional Disaster Management Agency (BPBD) government involving the community by creating a Village Disaster Alert (KSB). The purpose of this study was to determine the role of KSB Muktiharjo Lor districtsof Genuk in response to floods in the Muktharjo Lor District of Genuk. This research uses descriptive qualitative approach. Data collection techniques used were observation, interviews, documentary studies and literature. Results from this study is the difference in point views of KSB with BPBD. The government saw that the establishment of the KSB to the public as subordinate of government in handling disaster and its members are volunteers. But KSB members found it hard to to be a volunteer and hopes to become members of KSB wages. Need better coordination in order in handling disasters can be more responsive.

IMPLEMENTASI PERATURAN WALIKOTA NOMOR 39 TAHUN 2014 TENTANG PELAKSANAAN PENATAAN TOKO SWALAYAN DI KOTA SEMARANG (STUDI KASUS PENATAAN MINIMARKET KECAMATAN TEMBALANG) Rd M Ferrizqi Adzanny; Aufarul Marom
Journal of Public Policy and Management Review Volume 8, Nomer 2, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The existence of a modern store if it continues to be allowed, is the micro business actor who will feel the most tangible impact. This also affects the position of traditional markets which are oppressed by unbalanced business competition. As an effort to organize self-service shops in the Semarang City Regulation No. 39 of 2014 the regulation stipulates that the distance between minimarkets and traditional markets is at least 500 meters, the distance between minimarkets and traditional cities is at least 95 meters, while the distance between minimarket is at least 50 meters The research design used is qualitative by using a type of analytical descriptive research. The concept of policy implementation in the arrangement of supermarkets can be viewed from the contents of the regulations are location, distance, and access. Factors that encourage and inhibit the implementation of Semarang Mayor Regulation Number 39 of 2014 concerning Implementation of Supermarket Stores in Tembalang District in terms of Grindlee and Edward III theories include communication, resources, disposition, and policy content. The results of the study show the implementation of the Mayor of Semarang Regulation Number 39 of 2014 concerning the Implementation of Supermarket Stores in Tembalang District from the location and access not in accordance with Perwal and not yet going well enough. The Semarang Office of Trade and DPMPTSP has not been able to carry out the implementation of the Perwal policy properly because of the limited human resources and facilities and infrastructure available. In addition, the lack of direct communication intensity is intertwined between implementers. Semarang City Trade Service Office lacks staff especially in the market supervision section.

DAMPAK KEBIJAKAN PEMBANGUNAN KARAKTER BANGSA TERHADAP SISWA SEKOLAH MENENGAH KEJURUAN (SMK) NEGERI 7 SEMARANG Rizki Dwiarti Ratna Pratiwi; Sri Suwitri; Nina Widowati
Journal of Public Policy and Management Review Volume 4, Nomor 4, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Issues regarding the education and growth process of children into a very complex social problems. This study aimed to describe the implementation of development policies national character in the SMKN 7 Semarang and impacts arising from the implementation. Design of this research is qualitative descriptive. The results showed that the integration of the values of the foundation of the nation's character has been pretty well according to indicators of class and school.

ANALISIS INOVASI PELAYANAN DI KEPOLISIAN DAERAH JAWA TENGAH (STUDI KASUS SMILE POLICE) Nina Wahyuni; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The condition of society today have increased where society are more courageous to express their aspirations, needs and demands to government toward better public service delivery. As an effort to improve the quality of public services, the government has taken various ways continuously for improvement of public services in order to make first-rate realization of public services. One effort to improve the quality of public services is to do public service innovation. As an effort to improve the public service, Kepolisian Daerah Jawa Tengah launched an innovation called Smile Police. The writer uses attributes of innovation theory from Rogers and the theory of innovative driving and inhibiting factors in public sector from Clark and Albury to analyze how Smile Police's innovation works. The results showed that the implementation of Smile Police innovation has not only relative advantage, compabillity, triabillity and observabillity but also complexity. The driving factors of Smile Police's innovation are political push, economic pressure and increased efficiency and pressure to improve services, while the inhibiting factors are the excessive dependence on high performer, technology exists but inihibited by cultural and organizational barriers, and no rewards or incentives. The writer suggests to held sustainable socialization with the right target, recruit outsourced employees with expertise in IT, build cooperation with new partners and give awards or incentives to the members represented Smile Police.

ANALISIS KUALITAS PELAYANAN PERPUSTAKAAN FAKULTAS ILMU SOSIAL DAN ILMU POLITIK UNIVERSITAS DIPONEGORO Buana, Indra Cakra; Sulandari, Susi; Mustam, Muhammad
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Libraries play an important role for the community and especially the world of education. Without information, people become marginalized and underdeveloped . Encountered symptoms of dissatisfaction with the services provided librarian Social and Political Science Faculty University Diponegoroyang shows service can not meet the expectations of students . Customer satisfaction is one indicator of the success of library services at the Faculty of Social and Political Sciences, Diponegoro University . Service is considered satisfactory if it can meet the expectations of its customers . This study aims to menganilisis criterion Community Satisfaction Index ( HPI ) is Procedures , Service Requirements , Clarity Services Officer , Disciplinary Services Officer , Services Officer Responsibilities , Capabilities Services Officer , Service Speed , Obtain Justice Service, politeness and hospitality Officer , Fairness Care Costs , Cost Assurance Services , Assurance Services Schedule , Leisure Environment , and Security service to customer satisfaction , menganilisis level of customer satisfaction in terms of the gap between the service user with the officer 's performance against the quality of library services in the Social and Political Science Faculty , Diponegoro University and explain the strengths and weaknesses service element in the fourteenth measurement criteria in the dimensions of service quality perceptions of customers . This study uses a quantitative approach to quantitativedeskripstif . The subjects of the study were 150 library patrons correspondent Social and Political Science Faculty , Diponegoro University that using simple random technique . The technique used is the analysis of the value of HPI ( Customer Satisfaction Index ) . The results showed that not all elements can work well to serve customers ( visitors ) library and the social sciences faculty of political science, Diponegoro University. The results of the data analysis of the fourteenth criteria tested, there is one element that is rated poor service schedule with the certainty of the value 2.36 of the service element, with a weight of 0.071 and the results is 0.016756. The results of the analysis with diagrams Kartisius Assessment Implementation and Assessment Interests Library Social and Political Science Faculty, Diponegoro University shows that discipline and speed of service personnel affect service user satisfaction. Although the results of the assessment of SMEs assessed that the performance of library services and the Social and Political Science Faculty,, Diponegoro University was good , with a 68.40 index.

KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS ROWOSARI KECAMATAN TEMBALANG KOTA SEMARANG Septiana Septiana; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Kualitas pelayanan merupakan salah satu ukuran untuk menilai pelayanan publik. Puskesmas Rowosari merupakan unit pelaksana tingkat pertama dalam memberikan pelayanan kesehatan di wilayah kerjanya. Tujuan dari penelitian ini untuk menilai sejauh mana kualitas pelayanan kesehatan di Puskesms Rowosari serta untuk mengidentifikasi dimensi yang menghambat dan mendukung kualitas pelayanan kesehatan di Puskesmas Rowosari dengan menggunakan dimensi Tangibles, Reliability, Responsivess, Assurance dan Emphaty. Metode yang digunakan adalah kualitatif deskriptif. Hasil penelitian menunjukkan bahwa secara umum Puskesmas Rowosari telah memberikan pelayanan kesehatan yang baik kepada masyarakatnya, meskipun dalam memberikan pelayanan masih ada dimensi yang belum berjalan optimal, yaitu dimensi tangibles dan dimensi reliability.

ANALYSIS OF HEALTH SERVICE QUALITY IN PUSKESMAS SRONDOL BANYUMANIK DISTRICT, SEMARANG Sulistyaningsih, Novi; Nurcahyanto, Herbasuki
Journal of Public Policy and Management Review Volume 8, Nomer 2, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The conception of public service is related to how to increase the capacity and capability of the government and / or local government to carry out the service function. Puskesmas as one of the individual health service facilities is part of the health resources that are very much needed in supporting the implementation of health efforts. This research was conducted to determine the quality of health services at Srondol Health Center. To measure the quality of health services in Srondol Public Health Center using the dimensions of Tangible (Physical Appearance), Reliable (Reliability), Responsiveness, Competence, Courtesy, Credibility, Security, Access, Communication (Communication), and Understanding The Customer (Understanding) and factors that affect the quality of service. The method used is descriptive quantitative, the unit of analysis in this study is individuals. Techniques for collecting data through questionnaires and direct surveys to obtain the data needed about how the quality of health services in the Puskesmas. Research Results on the quality of health services in Srondol Health Center at the General Medical Center the average level of performance is 2.99 and the level of importance is 3.37, the services of the Mother and Child Health Center with an average level of performance of 3.19 and the average level of interest 3.36 and Dental Care Center with an average performance level of 3.00 and the average level of importance is 3.31. Based on the Total Elements of Performance Levels and Interests of Srondol Health Center Health Services, it can be concluded that the average level of performance and level of importance of health services in Srondol Health Center can be said to be good, with an average performance rate of 3.05 and an average level of interest of 3 19 so that overall health services at Srondol Health Center are considered good. There are two factors that influence the quality of health services in Srondol Health Center, namely system factors and ability factors.

ANALISIS KINERJA PEGAWAI DI BADAN PENDIDIKAN DAN PELATIHAN PROVINSI JAWA TENGAH Andre Dwi Cahyo; Mochammad Mustam; Zainal Hidayat
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v4i2.8230

Employee performance is a way to achieve the goal state agency. In connection with the performance, capacity and discipline employees can directly degrade the performance or improve the performance of an employee. Employees with high ability and discipline that will either make more optimal performance of employees so that they can have an impact on the overall performance of employees. However, on the contrary, if the ability of poor and working discipline is not good enough, employee performance can be optimized and bring harm to the company. This research was conducted in Central Java province TRAINING Agency. The purpose of this research was to determine the effect of ability and discipline to employee performance in TRAINING Agency Central Java province with the research method used is quantitative research. The data obtained in this study through the questioner. Analysis of the data used is the correlation coefficient Kendall and Kendall concordance coefficient. Processing the data using SPSS 16.0.

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