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Manajemen Sumber Daya Manusia
Published by Universitas Slamet Riyadi
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Core Subject : Science,
Decision Sciences, Operations Research & Management
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Articles 401 Documents
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Pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan PDAM Kota Surakarta dengan Kepuasan Pelanggan sebagai Variabel Intervening krisna, teofilus wahyu
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol 14, No 1 (2020)
Publisher : Universitas Slamet Riyadi

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Abstract

This study aims to determine the significance of service quality that is thought to have an influence on customer loyalty in the city of Surakarta with customer satisfaction as an intervening variable. Sampling was taken with non probability sampling by purposive sampling. Data collection techniques using a questionnaire through the test of validity and reliability. The analysis technique is through descriptive analysis and path analysis, t test, F test, R2 test and classic assumption test. From the results of the validity test, the research instrument is valid. The reliability test results are reliable. From the classic assumption test, the multicollinearity test passed the test, the heteroscedasticity test passed the test, the autocorrelation test passed the test and the normality test passed the test. The results of the analysis show that, service quality and customer satisfaction have a significant effect on customer loyalty
PENGARUH PENGETAHUAN PERPAJAKAN, KESADARAN WAJIB PAJAK, KUALITAS PELAYANAN PAJAK DAN SANKSI PAJAK TERHADAP KEPATUHAN WAJIB PAJAK DAERAH LAIN KABUPATEN PONOROGO Wibowo, Arie; Rispantyo, Rispantyo; Widajanti, Erni
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol 14 (2020): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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Abstract

Associated with the function of the local tax, the local government of Ponorogo need to better exploit the resources of local taxes to increase tax compliance in Ponorogo in paying local taxes. Tax compliance in paying taxes can be determined by factors such tax knowledge to yourself taxpayer, the taxpayer awareness, the quality of tax service, as well as the penalties for taxpayers who commits an offense. This research aims to provide empirical evidence of the influence of tax knowledge, taxpayer awareness, quality of taxation services and tax sanctions simultaneously to the taxpayer compliance in paying other local taxes in Ponorogo Regency. The population of this research is all taxpayers with a sample of 148 taxpayers. The sampling procedure used in this study is purposive sampling. Data collection techniques use questionnaires that have passed the validity and reliability tests. Test the regression requirements using the classic assumption test. Data analysis techniques use multiple linear regression analyses with absolute difference tests and hypothesis testing conducted through Test T and Test F. The results of this study show that: 1) Tax knowledge positively affects the taxpayer's tax compliance in paying other local taxes in Ponorogo Regency. 2) Taxpayer awareness positively affects the taxpayer's tax compliance in paying other local taxes in Ponorogo Regency. 3) Tax service quality positively affects the taxpayer's tax compliance in paying other local taxes in Ponorogo Regency. 4) Tax sanctions positively affects the taxpayer's tax compliance in paying other local taxes in Ponorogo Regency. 5) Tax knowledge, taxpayer awareness, quality of taxation services and tax sanctions simultaneously influences to the taxpayer compliance in paying other local taxes in Ponorogo Regency.
PENGARUH HARGA, IKLAN, CITRA MERK, DAN PELAYANAN PURNA JUAL TERHADAP KEPUTUSAN PEMBELIAN MOBIL WULING DI WILAYAH SURAKARTA Suryo, Aryoto Adhi; Suddin, Alwi; Widajanti, Erni
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol 13, No 2 (2019): Manajemen Sumber Daya Manusia
Publisher : Universitas Slamet Riyadi

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Abstract

This study entitled aims to explain the effect of price, advertising, brand image, and after sales service on purchasing decisions. In sampling, this study uses a purposive sampling technique, Data collection techniques were carried out by distributing questionnaires, sending via WA and interviewing 97 people directly in Wuling car users in the Surakarta Region.Data processing and analysis methods use qualitative analysis which includes the interpretation of data obtained in research as well as the results of data processing that have been carried out by providing information and explanations, as well as quantitative analysis which includes validity and reliability tests, classic assumption tests, multiple regression analysis, hypothesis testing through F test and t test and analysis of the coefficient of determination (R2).
PENGARUH BUDAYA ORGANISASI DAN KEPUASAN KERJA TERHADAP MOTIVASI KERJA DENGAN FASILITAS KERJA SEBAGAI VARIABEL MODERASI (Studi pada ASN Inspektorat Kabupaten Ponorogo) ekasari, wiwik
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol 14, No 1 (2020)
Publisher : Universitas Slamet Riyadi

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Basically, many factors affect the work motivation of an employee in a company or an organization. First is the organizational culture which is the core thing for an organization or company, because it will always be related to life in the company. Many things determine the culture of the organization itself: there is a work team, leadership, organizational character and administrative processes that apply so this becomes very important because in it there are habits and norms that will continue to be followed by members of the organization and will strengthen the organization and accommodate organizational goals. This study aims to determine the effect of organizational culture, job satisfaction and work facilities on work motivation in the Inspectorate of Ponorogo Regency. Data collection was carried out through a questionnaire with a purporsive sampling method. The data analysis technique is done by using multiple regression analysis methods. Organizational culture influences work motivation in Ponorogo Regency Inspectorate. Furthermore, job satisfaction affects work motivation at the Ponorogo Regency Inspectorate. Work facilities affect work motivation in the Ponorogo Regency Inspectorate. known the magnitude of the effect of the variable job satisfaction on work motivation is 0,677 or 67,7%. After interacting with the moderation variable in this case the work facilities, the r square value in accordance with the results of the study amounted to 0,705 or 70,5%, an increase of 2,8%. Based on the results of these comparisons, it can be concluded that the fifth hypothesis is accepted, namely that work facilities moderate job satisfaction in influencing work motivation in the Ponorogo Regency Inspectorate. Keywords: Influence, Organizational Culture, Job Satisfaction, Work Facilities, Work Motivation
PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP KINERJA PERUSAHAAN DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MODERATING (Studi Empiris di PT. So Good Food Boyolali) pratama, windra
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol 14, No 1 (2020)
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Abstract

This research is conducted in order to find out the significance of the influence of aspects of customer satisfaction, respect for each person, management based on facts, and continuous improvement to the performance of the company PT. So Good Food Boyolali is moderated by organizational commitment. The population is permanent employees of PT. So Good Food numbered 150 people. Samples were taken with 109 people representing Proportionate Stratified Random Sampling. Data collection techniques using a questionnaire. The analysis technique uses multiple linear regression test and absolute difference value regression. Conclusion of the results of the study showed: Customer satisfaction has a significant effect on company performance, Respect for everyone has a significant effect on company performance, Management based on fact significant influence on company performance, Continual improvement has a significant effect on company performance, Organizational commitment has a significant effect on company performance, Focus on customers does not significantly influence the performance of the company is moderated by organizational commitment, Management based on facts has no significant effect on company performance moderated by organizational commitment, Management based on facts has no significant effect on company performance moderated by organizational commitment, Continual improvement has no significant effect on company performance moderated by organizational commitment.  Keywords: Total Quality Management, company performance, organizational commitment.
PENGARUH BURNOUT DAN KONFLIK KERJA TERHADAP KINERJA DENGAN MOTIVASI KERJA SEBAGAI VARIABEL MODERASI PADA PERAWAT RSUD DR MOEWARDI SURAKARTA Valentina, Jesslyn; Suseno, Y. Djoko; Widajanti, Erni
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol 14 (2020): Manajemen Sumber Daya Manusia
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This study aims to determine the significant influence between: (1) burnout on performance, (2) work conflict on performance, (3) motivation on performance, (4) burnout on performance that is moderated by work motivation, and (5) work conflict on performance which is moderated by motivation in nurses at RSUD Dr. Moewardi Surakarta.The results showed that burnout, work conflict, and motivation significantly influence the performance of nurses Dr. Moewardi Surakarta. In addition, motivation also moderates the effect of burnout and work conflict on the performance of nurses at RSUD Dr. Moewardi Surakarta.
PENGARUH KEPEMIMPINAN, KOMUNIKASI, DAN KOMPENSASI TERHADAP KINERJA PEGAWAI PUSAT PADA DINAS PENGENDALIAN PENDUDUK DAN KELUARGA BERENCANA KABUPATEN PONOROGO Agatha, Sylvanus; Suddin, Alwi; Sriwidodo, Untung
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol 14 (2020): Manajemen Sumber Daya Manusia
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Abstract

In this era all development activities are inseparable from the increase in human resources. The government as a public servant must prioritize public services by increasing the human resources. The purpose of this study was to determine the effect of leadership, communication and compensation on the performance of central employees at the Department of Population and Family Control in the District of Ponorogo. The entire population was the central employees of the Department of Population and Family Planning of the District of Ponorogo totaling 105 people. The research sample of 100% and taken using census techniques to obtain a sample of 105 people. The data analysis technique of this research uses descriptive analysis, research instrument tests (validity and reliability tests), classic assumption tests (multicollinearity test, autocorrelation test, heteroscedasticity test, normality test), multiple linear regression analysis, t test, F test, and coefficient of determination test. The results of this study indicate that leadership has a significant effect on the performance of central employees, communication has no significant effect on the performance of central employees, and compensation has a significant effect on the performance of central employees in the Population and Family Planning Office of Ponorogo Regency.
PENGARUH KEPEMIMPINAN, MOTIVASI KERJA DAN DISIPLIN KERJA TERHADAP KINERJA ANGGOTA SATUAN RESERSE KRIMINAL POLRES WONOGIRI pracelia, santa
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol 14, No 1 (2020)
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The purpose of this study was to analyze the significance effect of of leadership, work motivation and work discipline on the performance of the members of Criminal Investigation Unit Polres Wonogiri. This type of research is survey research. The study population consisted of 40 members of Criminal Investigation Unit Polres Wonogiri and the whole was used as a sample with population research techniques. The data source used primary data and secondary data. Data collection methods used questionnaires and literature study. Data analysis techniques used multiple linear regression. The results showed that leadership had a significant effect on performance of the members Criminal Investigation Unit Polres Wonogiri. Work motivation has a significant effect on performance of the members Criminal Investigation Unit Polres Wonogiri. Work discipline has a significant effect on performance of the members of Criminal Investigation Unit Polres Wonogiri. Keywords: leadership, work motivation, work discipline, performance
PENGARUH GAYA KEPEMIMPINAN TERHADAP KINERJA PEGAWAI DENGAN MOTIVASI SEBAGAI VARIABEL MEDIASI PADA BADAN KEPEGAWAIAN PENDIDIKAN DAN PELATIHAN DAERAH KABUPATEN PONOROGO Rachmawati, Ruly; Rispantyo, Rispantyo; Wardiningsih, Suprihatmi Sri
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol 13, No 2 (2019): Manajemen Sumber Daya Manusia
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This study aims: 1) to analyze the significance of the influence of leadership style on employee performance in BKPPD Ponorogo Regency. 2) to analyze the significance of the influence of leadership style on work motivation in BKPPD Ponorogo Regency. 3) to analyze the significance of the effect of work motivation on employee performance in BKPPD Ponorogo Regency. 4) to analyze work motivation mediating the influence of leadership style on the performance of BKPPD Ponorogo Regency employees. The results of the research instrument show that indicators of leadership style, employee performance and work motivation indicators for validity testing are valid and invalid, for the results of the test of the relativity of leadership style, performance and motivation are reliable. The classical assumption test results show that the data are free of multicollinearity, free of autocorrelation, free of heteroscedasticity and normally distributed data. The sobel test results in this study indicate that motivation does not mediate the influence of leadership style on employee performance. Suggestions in this study employees are expected to increase employee motivation, especially staff, although these variables are not proven capable of mediating the influence of leadership style on performance
Pengaruh Kompensasi dan Kepemimpinan Transformasional terhadap Kinerja Pegawai dengan Kepuasan Kerja sebagai Variabel Intervening pada Pegawai Dinas Lingkungan Hidup Kabupaten Ponorogo darmawan, rohadi
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol 14, No 1 (2020)
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The general purpose of this research is to test and analyze the influence of compensation and leadership style on the employees' performance with the satisfaction of working as a variable intervening in the employees of the district environmental office of Ponorogo. The population in this study was all of the district's environment officers Ponorogo as many as 86 people. In this study used census methods. The data of this research is the primary data by the respondent filling the questionnaire. Once collected data is conducted test instruments consisting of classical assumptions test include multicollinearity test, test normality, autocorrelation test, heteroscedasticity test, analysis techniques using pathway analysis, Test t, Test F, coefficient of determination (R2). The results showed that) the compensation was positively and significantly influential on the employee's performance, the compensation was positively and significantly influential on employee satisfaction, the transformational leadership was positively influential and significant impact on employee performance, transformational leadership is positive and significant in respect to performance satisfaction, job satisfaction positively and significantly impact on employee performance, variable work satisfaction is not effective as a intervening variable on the influence of compensation to employee performance, and variable work satisfaction is ineffective as an intervening variable on the influence of transformational leadership towards employee performance. Keywords: compensation, transformational leadership, performance, job satisfaction. 

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