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JURNAL ADMINISTRASI BISNIS
Published by Universitas Sam Ratulangi
ISSN : 23389605     EISSN : -     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal ini dikelola oleh Program Studi Administrasi Bisnis Fakultas Ilmu Sosial dan Politik Universitas Sam Ratulangi. Jurnal ini terbit 5 kali dalam setahun. Jurnal ini merupakan hasil publikasi karya ilmiah/makalah dari Pengajar, Alumni, Mahasiswa yang berhubungan dengan Manajemen Sumber Daya Manusia, Pemasaran, Keuangan, Kewirausahaan, dan bidang minat Administrasi Bisnis. Jurnal ini menerima draft untuk publikasi review buku, laporan penelitian, jurnal ilmiah umum yang bisa dikirimkan ke alamat email jurnal: jab.unsrat@gmail.com.
Arjuna Subject : -
Articles 430 Documents
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Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dan Keberlanjutan Penggunaan pada Pengguna Aplikasi Kesehatan Fransiska, Cynthia; Bernarto, Innocentius
JURNAL ADMINISTRASI BISNIS (JAB) Vol 11, No 2 (2021)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.11.2.2021.35577.132-142

Abstract

This study aims to examine the relationship between service quality, customer satisfaction, continual usage, and the moderating effect of monetary costs on Halodoc users in Indonesia. This research is included in correlational research. The population of this study was all Halodoc users in Indonesia from April to May 2021, and the sample of this study was 190 Halodoc users from all over Indonesia who filled out a questionnaire via a google form. The sampling method used is convenience sampling that is included in the non-probability sampling. The data were analyzed using partial least square structural equation modeling (PLS-SEM). The results show that service quality has a positive effect on customer satisfaction, service quality has a positive effect on continual usage, customer satisfaction has a positive effect on continual usage, and monetary costs do not moderate the relationship between satisfaction and sustainability of use. Based on the results of the study, it can be concluded that increasing sustainability is positively influenced by service quality and customer satisfaction, increasing service quality can increase customer satisfaction and there is no moderating effect of monetary costs.
Pengaruh Gaji, Insentif, dan Bonus terhadap Kepuasan Kerja Mitra Pengemudi Grab Car PT. Solusi Transportasi Indonesia Cabang Kota Manado Thanan, Rizki Reinaldi; Pio, Riane Johnly; Kalangi, Johny A. F.
JURNAL ADMINISTRASI BISNIS (JAB) Vol 11, No 2 (2021)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.11.2.2021.35563.53-60

Abstract

Rewards are one of the factors that affect various human resource activities at every company. The purpose of this research is to determine the effect of salary, incentives, and bonuses based on job satisfaction of Grab Car driver branch PT. Solusi Transportasi Indonesia at Manado City. The value purpose for this research was doing a survey to Grab Car drivers at Manado City as a sample within 100 respondents. The Regression Analysis is the method that was used for this research and the result found as partial that salaries, incentives, and bonuses have an impact on job satisfaction. The multiple regression research also found that salaries, incentives, and bonuses have a big impact on job satisfaction. The elements of reward such as salaries, incentives, and bonuses have become the very crucial parts of job satisfaction. Therefore, the company management should give serious attention to implementing it, to avoid decreasing the impact that Grab Car driver for job satisfaction to decreased incentives and bonuses.
Pengaruh E-security, E-service Quality terhadap E-satisfaction dan Pengaruh E-satisfaction, E-security, dan E-service Quality terhadap E-repurchase Intention Secara Langsung pada Pengguna E-commerce Tokopedia Gosal, Go Brian R.; Bernarto, Innocentius
JURNAL ADMINISTRASI BISNIS (JAB) Vol 11, No 2 (2021)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.11.2.2021.35569.93-103

Abstract

The purpose of the study is to determine: 1) Weather E-security from E-commerce Tokopedia has a positive effect on E-satisfaction. 2) Weather E-service quality from e-commerce Tokopedia has a positive effect on E-satisfaction. 3) Weather E-satisfaction from e-commerce Tokopedia has a positive effect on E-repurchase intention. 4) Weather E-security from e-commerce Tokopedia has a positive effect on E-repurchase intention. 5) Weather E-service quality from e-commerce Tokopedia has a positive effect on E-repurchase intention. This research was conducted in the Jabodetabek area. With a quantitative type of research using 200 respondents. The data collection method in this study was a questionnaire survey, conducted by using Google form, with a non-probability sampling. Data analyzed method using SmartPLS software. The results of the concluded study are E-security and E-service quality affect E-satisfaction positively and significantly, then E-satisfaction, E-security, and E-service quality affect E-repurchase intention positively and significantly.
Pengaruh Brand Awareness dan Kualitas Produk terhadap Loyalitas Pelanggan Melalui Kepuasan Konsumen Pakaian H.A.R.V Official di Manado Lengkong, Anjelika Prisilia; Pio, Riane Johnly; Mangindaan, Joanne V.
JURNAL ADMINISTRASI BISNIS (JAB) Vol 11, No 2 (2021)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.11.2.2021.35564.61-68

Abstract

H.A.R.V Official is one of the MSME fashion products in the city of Manado. H.A.R.V produces various kinds of headwear, t-shirts, jackets/hoodies, bags, pants to socks. The consistency of issuing new products or articles every month and also being frequently involved in community events has made H.A.R.V widely known among the millennials of Manado city. Just like fashion businesses in general, H.A.R.V wants its product sales to continue to increase, but in fact, there is fluctuation in the sales of H.A.R.V Official products. This study aims to determine the effect of brand awareness, product quality on customer loyalty through customer satisfaction. This research uses a descriptive quantitative research method with a total sample of 100 respondents obtained using the purposive sampling technique. Data analysis using SPSS version 20. The results showed that brand awareness has an effect on consumer loyalty; product quality affects consumer loyalty; brand awareness and product quality together have an impact on consumer satisfaction; Brand awareness and product quality affect customer loyalty with customer satisfaction as the interviewing variable.
Pengaruh Job Stress, Job Satisfaction, dan Organizational Commitment terhadap Turnover Intention pada Awak Kabin (Studi Kasus : PT XYZ) Sutedjo, Yonas P.; Thjia, Martinus
JURNAL ADMINISTRASI BISNIS (JAB) Vol 11, No 2 (2021)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.11.2.2021.35570.104-113

Abstract

This study aims to analyze several factors that can affect the occurrence of turnover in cabin crew that occurs at PT XYZ. The factors used in this study are job stress, job satisfaction, and organizational commitment. The target population used in this study is the cabin crew of PT XYZ, which resigned in 2015 – 2019 with a subject of 200 available data. The collection technique used in this study is to directly request the database of cabin crew who resigned from the XYZ human capital unit from 2015 – 2019, then create a sample frame from the data. In this study, the authors analyzed the data using the structural equation model. The results of the study indicate that job stress, lack of job satisfaction and lack of organizational commitment are the causes of turnover in the cabin crew of PT XYZ.
Profesionalisme, Komitmen Organisasi, Kepuasan Kerja terhadap Kinerja Karyawan PDAM Tirta Kencana Samarinda Muliaty, Muliaty
JURNAL ADMINISTRASI BISNIS (JAB) Vol 11, No 2 (2021)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.11.2.2021.35565.69-76

Abstract

This study aims to determine the effect of professionalism, organizational commitment, and job satisfaction on the employee performance of PDAM Tirta Kencana, Samarinda City. It is hoped that this research can help find solutions to improve employee performance and service to customers of PDAM Tirta Kencana, Samarinda City. The data analysis method used is path analysis using Partial Least Square (PLS). The research object is the employees of PDAM Tirta Kencana, Samarinda City with a sample size of 60 employees from a population of 150 employees. The results showed that professionalism did not have a significant effect on employee performance and organizational commitment, job satisfaction had an effect on employee performance. PDAM Tirta Kencana must strive to improve the quality of employees through education and training and continue to develop and construct raw water treatment facilities into clean water so that the distribution of clean water distribution from the PDAM to the community can be handled.
Pengaruh Motivasi, Kepuasan Kerja dan Dukungan Organisasi terhadap Kinerja Karyawan PT. XYZ Irianti, Rahel; Bernarto, Innocentius
JURNAL ADMINISTRASI BISNIS (JAB) Vol 11, No 2 (2021)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.11.2.2021.35571.114-122

Abstract

This research aims to analyze the influence of employee performance in XYZ’s Company, one of the indicators is to see the attendance data. As the attendance data of XYZ’s employees in 2017-2019 has decreased, that phenomenon underlies this research. So, the purpose of this research is to analyze the influence of motivation, job satisfaction, and organizational support on employee performance of XYZ’s Company. This research is quantitative’s type that using survey methods. The data collection in this research is done using questionnaires to the whole employee of XYZ. So sample for this research is a saturated sample. The number of respondents in this research is 40 employees. Partial lease square-structural equation (pls-sem) analysis was conducted using SmartPLS 3.0 program to analyze the data. The result showed that motivation, job satisfaction, and organizational support have a positive influence on employee performance of XYZ’s Company. Through this research can provide input to the company’s management to maintain and manage the motivation, job satisfaction, and organizational support to make it better in order employees can increase attendance and can give better contribution on increase their performance at XYZ’s Company.
Gaya Kepemimpinan, Budaya Organisasi dan Inovasi Pengaruhnya Terhadap Kinerja Karyawan Kending, Richard; Pio, Riane Johnly; Rumawas, Wehelmina
JURNAL ADMINISTRASI BISNIS (JAB) Vol. 12 No. 2 (2022)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh gaya kepemimpinan, budaya organisasi dan inovasi terhadap kinerja karyawan. Pendekatan kuantitatif digunakan dalam penelitian ini, dengan reseponden yang terlibat sebanyak 67 karyawan. Teknik pengolahan data menggunakan statistik inferensial untuk mengetahui sejauh mana pengaruh variabel independen terhadap variabel dependen baik secara parsial maupun simultan. Terdapat 2 jenis data yang dikumpulkan yaitu data primer yang terdiri dari wawancara dan sebaran angket, dan data sekunder yang terdiri dari ketersediaan data dari berbagai sumber baik buku, internet, jurnal dan sebagainya, dan untuk analisis datanya menggunakan SPSS. Hasil yang diperoleh dalam penelitian ini dimana gaya kepemimpinan dan budaya organisasi memiliki pengaruh signifikan terhadap kinerja karyawan tetapi tidak demikian halnya dengan inovasi. Pemilihan gaya kepemimpinan yang tepat secara langsung akan meningkatkan kinerja karyawan. Budaya organisasi terbukti sangat berperan dalam menciptakan situasi kerja yang diinginkan karyawan sehingga bisa mempengaruhi kualitas kinerja karyawan ke arah yang lebih baik. Secara bersama-sama, gaya kepemimpinan, budaya organisasi dan inovasi memiliki pengaruh yang signifikan terhadap kinerja karyawan.
Brand Personality Terhadap Rasa Percaya Diri Keputusan Pembelian Melalui Brand Awareness, Perceived Quality, Brand Loyalty Hervitya, Velia Audi; Azizah, Nurul
JURNAL ADMINISTRASI BISNIS (JAB) Vol. 12 No. 2 (2022)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh dari Brand Personality terhadap Rasa Percaya Diri atas Keputusan Pembelian dengan mediasi Brand Awareness, Perceived Quality, dan Brand Loyalty. Populasi dalam penelitian ini adalah mahasiswa pada Perguruan Tinggi Surabaya yang merupakan pengguna atau pernah menggunakan produk iPhone. Metode penelitian yang digunakan adalah metode kuantitatif. Analisis data dalam penelitian ini menggunakan analisis PLS (Partial Least Square) yang dihitung menggunakan software smartPLS 3.0. Hasil dari penelitian ini adalah diketahui Brand Personality, Perceived Quality, dan Brand Loyalty berpengaruh secara signifikan terhadap Rasa Percaya Diri atas Keputusan Pembelian. Sedangkan Brand Awareness berpengaruh tidak signifikan terhadap Rasa Percaya Diri atas Keputusan Pembelian. Kemudian juga dapat diketahui bahwa Brand Personality berpengaruh secara signifikan terhadap Brand Awareness, Perceived Quality, dan Brand Loyalty
Pengaruh E-Service Quality Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Sebagai Variabel Intervening Veryani, Farida; Andarini, Sonja
JURNAL ADMINISTRASI BISNIS (JAB) Vol. 12 No. 2 (2022)
Publisher : Universitas Sam Ratulangi

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Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh e-service quality terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel intervening. Jenis penelitian ini yaitu penelitian kuantitatif. Metode yang digunakan dalam penelitian ini dengan menggunakan analisis Partial Least Square (PLS) dengan menggunakan software SmartPLS 3.0 untuk menguji hubungan antar variabel. Populasi dalam penelitian ini yaitu pelanggan GrabBike di Kota Surabaya. Jumlah sampel dalam penelitian ini berjumlah 100 responden. Teknik penarikan sampel menggunakan metode purposive sampling. Teknik pengumpulan data yang diperoleh berasal dari penyebaran kuisioner dengan menggunakan google forms. Diketahui hasil dari penelitian ini menunjukkan bahwa e-service quality berpengaruh secara positif dan signifikan terhadap kepuasan pelanggan, e-service quality berpengaruh secara positif dan signifikan terhadap loyalitas pelanggan, kepuasan pelanggan berpengaruh secara positif dan signifikan terhadap loyalitas pelanggan, secara tidak langsung e-service quality berpengaruh secara positif dan signifikan terhadap loyalitas pelanggan melalui kepuasan pelanggan.

Page 36 of 43 | Total Record : 430

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