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Students´ Journal of Economic and Management
Published by Universitas Stikubank
ISSN : -     EISSN : -     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Arjuna Subject : -
Articles 1,856 Documents
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TINGKAT KEPUASAN NASABAH TABUNGAN iB ATAS KUALITAS PELAYANAN PT. BANK PERMATA SYARIAH CABANG SEMARANG Aldila Fitri Nur Rizky, 12.05.51.0184; Kasmari, Kasmari
Students Journal of Economic and Management Vol 3, No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students Journal of Economic and Management

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Abstract

This study aimed to determine the extent to which the dimensions of service quality (Tangibles, Empathy, Assurance, Responsiveness, and Reliability) which has influence on Bank Permata Syariah Branch Semarang customer’s satisfaction. The type of study is a descriptive analytic. The data used in this study is the primary data obtained from questionnaires filled by the respondents. The population in this research is the entire customer tabungan  iB, the sample of 100 people who used the technique accidental-purposive sampling. Analysis of the data used in this study is the Importance and Performance Analysis and Cartesian Diagram  that will show the level of alignment between customer’s expectations and service performance. Keyword: customer satisfaction, service quality, Importance and Performance Analysis, Cartesian Diagram
PENGARUH KEPEMIMPINAN, KOMPENSASI, MOTIVASI KERJA TERHADAP KINERJA PEGAWAI PADA DINAS PEKERJAAN UMUM KABUPATEN SEMARANG Tiya Febriani, 10.05.51.0057; Murdiyanto, Agus
Students Journal of Economic and Management Vol 3, No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students Journal of Economic and Management

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Abstract

This study aims to analyze the influence of leadership on employee performance, to analyze the effect of compensation on employee performance, to analyze the effect of work motivation on employee performance Object of study in this paper is Semarang District Department of Public Works. This research uses purposive sampling method, taking 75 respondents with a significance level of 5%, the data used primary data, data analysis using quantitative and qualitative analysis that includes test validity, reliability test, multiple regression analysis, t test,F testand the coefficient of determination. The results of the study it can be concluded, Leadership has a positiveand significant influence on employee performance, compensation has a positive and significant impacton employee performance, work motivationhas apositive and significant impacton employee performanceKeywords: Leadership, Compensation, Work MotivationandEmployee Performance
PENGARUH PENGGUNAAN CELEBRITY ENDORSER, PERSEPSI HARGA, CITRA MEREK TERHADAP NIAT BELI ULANG SHAMPO PANTENE (Studi Pada Mahasiswa Universitas Stikubank Semarang) Via Agillyana, 10.05.51.0081; Basiya, Robertus
Students Journal of Economic and Management Vol 3, No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
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Abstract

This study aims to determine whether the celebrity endorser, price perception, and brand image influence on consumer purchase intentions over the Pantene shampoo products and analyzing the dominant factor in influencing consumer repurchase intentions Pantene shampoo in Stikubank University Semarang. The sample in this study was 100 respondents with a sampling technique that non-probability sampling (purposive sampling). Analysis of the data using qualitative and quantitative data analysis which includes Test Validity, Reliability Test, F Test, determinant coefficient, Normality Test, Regression analysis, t test. Regression analysis was carried out with the software Statistical Process Social Science (SPSS) was used to process the data. The analysis showed that, celebrity endorser positive effect on purchase intention reset, positive effect on the perception of the price of re-purchase intention, and brand image has positive influence on purchase intentions re. Hypothesis testing using t-test showed that the variables Celebrity Endorser (X1), Perceptions of Price (X2) significantly affect Repeat Purchase Intentions, whereas Brand Image (X3) does not significantly affect Repeat Purchase Intentions. While the F-test showed a significant, this means that the variable Celebrity Endorser (X1), Perceptions of Price (X2), and Brand Image (X3) jointly influence on Repurchase Intention (Y). Keywords : Celebrity Endorser, Perception Of Price, Brand Image and Repurchase Intention
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA JASA KEPABEANAN DAN CUKAI (studi pada Kantor Pengawasan dan Pelayanan Bea dan Cukai Tipe Madya Cukai Kudus) Ihsan Nur Handoyo, 0835020555; Muhaimin, Muhaimin
Students Journal of Economic and Management Vol 3, No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students Journal of Economic and Management

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This study aims to identify and analyze the impact of service quality on perceived satisfaction of service users in KPPBC Tipe Madya Cukai Kudus. The study was conducted by taking a sample of the Customs and Excise service users that exist in the KPPBC Tipe Madya Cukai Kudus and use the questionnaire as a data collection tool. In scoring this assessment using a scale or measuring Linkert. The results showed that the quality of service that consists of Tangible (x1), Reliability (x2), Responsiveness (x3), Assurance (x4), and Empathy (x5) partially and jointly significant effect on service user satisfaction variable (y). The results of multiple linear regression analysis, equation Y = 0,197 x1 + 0,223 x2 + 0,183 x3 + 0,278 x4 + 0,216 x5. From these equations show that the most dominant variable Assurance compared with other variables to influence user satisfaction with the services of the regression coefficient of 0,278. The coefficient of determination (Adjusted R Square) of 0.771 which means that the variable Tangible, Reliability, Responsiveness, Assurance, and Empathy able to explain the service user satisfaction with the service at KPPBC Tipe Madya Cukai Kudus 77.1%, and the remaining 22.9% is influenced by other factors not examined Keywords : Quality of service, Tangible, Reliability, responsivenes, Assurance, and Empathy, service user satisfaction
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN JASA KERETA API STASIUN TAWANG DI KOTA SEMARANG Sri Maryati, 10.05.51.0048
Students Journal of Economic and Management Vol 3, No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
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Abstract

This study aimed to examine the level of customer satisfaction and loyalty by examining variables that influence satisfaction and loyalty identified passenger services Semarang Tawang Railway Station, in this study defined variables expected to affect customer loyalty, which is the variable quality of service and customer satisfaction. A sample of respondents in this study were 100 respondents. Sampling method using purposive sampling using sample criteria were respondents who use the services of Semarang Tawang Railway Station at least twice and at least the age of more than 10 years. The collected data were analyzed using factor analysis to test the validity of the question items, and the Cronbach alpha to test the reliability of the instrument. Analysis of the data used in this study is the use of SPSS for Windows 16.0, which is used to test four hypotheses that have been developed.The results of the analysis of data that have been in if the show a positive and significant relationship between service quality and customer satisfaction to customer loyalty. From the test results of the mediation service quality can directly influence customer loyalty through customer satisfaction without. So it can be concluded to build customer loyalty takes them quality service and customer satisfaction.Keywords: Quality of Service, Customer Satisfaction and Customer Loyalty.
ANALISIS PENGARUH DISIPLIN KERJA, STRESS KERJA, DAN MOTIVASI KERJA TERHADAP KINERJA PEGAWAI (Studi pada Pegawai Dinas Perkebunan Provinsi Jawa Tengah) Luki Haryuni, 10.05.51.0146
Students Journal of Economic and Management Vol 3, No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students Journal of Economic and Management

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Abstract

Empirical phenomena found in the research shows that the realization of annual performance Plantation Office of Central Java Province has not been able to meet the targets set by the institution which is an indication that the performance of employees in the Department of Horticulture of Central Java Province is low. From the above it can be concluded that the issues raised in this study is: "How to improve performance in Department of Horticulture of Central Java province?". Problems developed in this study answered through testing variables work discipline, job stress, and work motivation on employee performance. The data obtained through the interviews necessary to 117 employees of the Department of Horticulture of Central Java Province by using the questionnaire. The data were then analyzed using multiple regression test. Regression testing results show that the discipline of work proved significant positive effect on the performance of employees in the Department of Horticulture of Central Java province, job stress proved significant negative effect on the performance of employees in the Department of Horticulture of Central Java Province, work motivation proved significant positive effect on the performance of employees in the Department of Horticulture Central Java Province, as well as the discipline of work, job stress, and motivation to work together proved to have a significant effect on the performance of employees in the Department of Horticulture of Central Java Province.Keywords: work discipline, job stress, work motivation, performance
PENGARUH KEPUASAN KERJA, MOTIVASI DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PADA PT. ASTRA MULTI FINANCE (AMF) SPEKTRA SEMARANG Nanda Panji M. Eko Restu H, 09.05.51.0057
Students Journal of Economic and Management Vol 3, No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students Journal of Economic and Management

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This study aims to examine and analyze the effect of job satisfaction, motivation and discipline of employees working on the performance of PT. AMF SPEKTRA Semarang. This study was conducted using census and executed on 65 AMF SPEKTRA PT Semarang. Testing data used in this study include testing the validity of the product moment, with a Cronbach alpha reliability test, multiple linear regression analysis, t-test to test and prove the research hypothesis. Data collected was tested for validity with product moment analysis method and tested reliability with coefficient alpha (Cronbach alpha), where the result is expressed throughout the data valid and reliable. The results of the analysis and discussion show that: (1). Job satisfaction has a positive effect on employee performance. higher job satisfaction, higher employee performance as well; (2). motivation has a positive effect on employee performance, higher employee motivation, employee performance is also higher; (3). Labor discipline positive effect on employee performance, higher employee discipline, employee performance is also higher. Keywords: Job Satisfaction, Motivation, Work Discipline, Employee Performance
PENGARUH TECHNICAL QUALITY, FUNCTIONAL QUALITY, PERSEPSI HARGA, DAN CITRA PERUSAHAAN TERHADAP KEPUASAN PELANGGAN (STUDI EMPIRIS KONSUMEN PERUM DAMRI CABANG SEMARANG) Maya Dewi Utami, 10.05.51.0130; Soliha, Euis
Students Journal of Economic and Management Vol 3, No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students Journal of Economic and Management

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Abstract

DAMRI is one of the state-owned company engaged in the business of land transportation services. DAMRI an alternative to the problem of road transport. The main problem as a land transport agency services that many of its competitors. Therefore, Perum DAMRI Semarang required to always maintain consumer confidence by improving service quality in order to increase consumer satisfaction. Problems on Damri Corporation is a decrease in the level of customer satisfaction with services in Perum DAMRI new branch as evidenced by the increasing number of customer complaints and decreased customer. Based on the results prasurvey, most of the passengers were not satisfied with the bus service Damri. Factors thought to influence the customers dissatisfaction is a physical evidence, price perception and image of the company. The purpose of this study was to analyze the influence of the physical evidence, price perception and corporate image on customer satisfaction transport services Damri Corporation. The population in this study is the customers who use the services of the DAMRI new branch. The sample used in this study were 89 customers Perum DAMRI new branch who have used the service bus DAMRI more than two times. Sampling was done by purposive sampling method. The data used are primary data through questionnaires. The analysis technique used is multiple linear regression analysis. According to analysis done can be seen that the technical quality, functional quality,, price perception and image positive effect on customer satisfaction transport services Damri Corporation. F test results also suggested that the regression model the technical quality, functional quality, price perception and corporate image on customer satisfaction otherwise good. From the analysis koefien determination, technical quality, functional quality, perception of price and image of the company is able to influence customer satisfaction Damri Corporation transport services by 79%.Keywords: technical quality, functional quality, price perception, corporate image, customer satisfaction.
PENGARUH KEPEMIMPINAN, LINGKUNGAN KERJA DAN BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN PADA PT. UNGARAN INDAH BUSANA Budi Santoso, 10.05.51.0005
Students Journal of Economic and Management Vol 3, No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students Journal of Economic and Management

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Abstract

The success of an organization is determined by a leader in implementing leadership and can synchronize their work environment and organizational culture that supports in a company. This study is a study that examines the effect of leadership, workplace environment and organizational culture on employee performance on PT.Ungaran Beautiful Clothing. There are several factors that affect performance, but in this study only use the factors of leadership, workplace environment and organizational culture although there are many other factors that support out there. In this study, researchers used simple random sampling and sample rate and gain 100 employees. Employee data is then tested using the KMO, Loading factor and multiple regression. The third variable is the result of leadership and no significant negative effect on performance, work environment and a significant positive effect on performance, and organizational culture is not significant and positive effect on performance, Adjusted R square value of 0.063. Show that leadership, workplace environment and organizational culture could only explain 6.3% of the employees performance variables. While 93.7% of employee performance.Keywords: Leadership, Work Environment, Organizational Culture and Performance
PENGARUH KOMPENSASI, MOTIVASI KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN (Studi pada PT. Pelabuhan Indonesia III Persero Cabang Tanjung Perak Surabaya) Ardilla Rizki Febriani, 09.05.51.0101
Students Journal of Economic and Management Vol 3, No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students Journal of Economic and Management

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Abstract

This study aims to examine and analyze the effect of compensation, motivation, and work environment on the performance of employees of PT. Pelabuhan Indonesia (Persero) Branch Tanjung Perak Surabaya. Thi s research was conducted with a purposive sampling method and carried out at 56 employees PT.Pelabuhan Indonesia (Persero) Branch Tanjung Perak Surabaya. The test data used in this study include testing the validity of the product moment, with a Cronbach alpha reliability test, multiple linear regression analysis, and t test to test the hypothesis mebuktikan research, Test his research throughout the data is valid and reliable. The results of the analysis and discussion showed that: (1). Compensation has positive influence on employee performance, employee performance is also higher; (2). Motivation has a positive effect on employee performance, higher employee motivation, employee performance is also higher; (3). The work environment has a positive effect on employee performance, higher employee performance as well.Keywords: Compensation, Motivation, Work Environment, Employee Performance.

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