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CITIZEN CHARTER
Published by Universitas Udayana
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Core Subject : Humanities, Art,
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Articles 389 Documents
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Evaluasi Program Jaminan Kesehatan Nasional (JKN) dalam Penyelenggaraan Pelayanan Kesehatan di Kecamatan Negara, Kabupaten Jembrana
CITIZEN CHARTER Vol 3 No 1 (2023): Administrasi Publik 2023
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Abstract

Jembrana Regent Regulation Number 31 of 2017 concerning the Implementation of the Employment and Health Social Security Program serves as a reference or basis for clarifying the Implementation of the National Health Insurance Program (JKN) in the Implementation of Health Services in the State District, Jembrana Regency. The implementation of the JKN program in state sub-districts has internal and external constraints. Informant Determination Techniques in this study using purposive sampling. Based on this research study using the theory of the evaluation criteria according to William N. Dunn (2012) with indicators of Effectiveness, Efficiency, Adequacy, Equitable, Responsiveness, and Constancy. Keywords: National Health Insurance, Program Evaluation, State Distric
PELAKSANAAN ELECTRONIC GOVERNMENT MELALUI APLIKASI LEMBAGA PERKREDITAN DESA KELAN MOBILE PADA LEMBAGA PERKREDITAN DESA ADAT KELAN KABUPATEN BADUNG Kurnia Dewi, Putu Shinta; Supriliyani, Ni Wayan; Winaya, I Ketut
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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Abstract

Electronic Government is a government governance system based on digitalization supported by information and communication technology. One form of E-Governemnt is through the Kelan Mobile Village Credit Institution application. The Kelan Mobile Village Credit Institution application is a digitalization baes financial service transaction application in order to be able to provide convenient service only via smartphone, so that services provided by village Credit Institutions can be carried out anywhere without having to perform conventional services which take up more time. the application of the Kelan Mobile Village Credit Institution as an embodiment of the EGovernment concept still has several obstacles, namely that socialization has not been optimal, community adaptation from conventional to digital is still minimal, and application performance is not optimal. The purpose of this research is to find out how Electronic Government is implemented through the application of the Kelan Mobile Village Credit Institution at the Kelan Traditional Village Credit Institution, Badung Regency. Through the theory of e-government success elements according to Indrajit. The result in this study are that the application of the Kelan Mobile Village Credit Instituton at the Kelan Traditional Village Credit Institution has achieved good results on capacity and valueindicators. However, it is still not optimal, namely the support indicator. It is necessary to maximize socialization, conduct application usage assessment surveys, carry out application development, synergize with related parties, and the need for traditional villages to be involved in optimizing theKelan Mobile Village Credit Institution application. Keywords: Electronic Government, Kelan Traditional Village Credit Institution, Mobile Kelan Village Credit Institution Application
IMPLEMENTASI KEBIJAKAN PROGRAM TPS3R DALAM PENANGANAN SAMPAH DI DESA ADAT TANJUNG BENOA BERDASARKAN ATAS PERATURAN BUPATI BADUNG NO.48 TAHUN 2018 Putri, Ni Made Rianti Nitiyasa; Wirantari, I Dewa Ayu Putri; Wijaya, Komang Adi Sastra
CITIZEN CHARTER Vol 3 No 2 (2023): Administrasi Publik 2023
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The TPS3R program is an innovation program in the field of waste management and waste handling. The TPS3R program aims to reduce the quantity of waste production and/ improve the characteristics of the waste to be processed, as well as to ensure that the accumulation of waste in landfills is reduced. Researchers limited this research to the Tanjung Benoa Traditional Village. In practice, there are still problems related to the quantity and quality of the facilities and infrastructure used, there are no strict sanctions governing people who violate the regulations, and the targets of the TPS3R program in Tanjung Benoa Traditional Village have not been achieved. The purpose of this research is to find out how the TPS3R Program is implemented in dealing with waste problems in the Tanjung Benoa Traditional Village. This study uses descriptive qualitative methods with data collection techniques in the form of observation, interviews, and documentation. The results of related research were analyzed using three aspects according to Charles O. Jones, namely organization, interpretation, and application or application which showed that the TPS3R program in the Tanjung Benoa Traditional Village was not optimal because there were still problems in several aspects such as limited financial resources used for expenses. operationally, the facilities and infrastructure that are used as supporting factors have not been able to support the program optimally, there are still people who are reluctant to comply with regulations that hinder the program implementation process, and there are no strict sanctions that can create a deterrent to people who violate them.
Strategi Pemerintah Kabupaten Badung Dalam Mewujudkan Badung Zero Waste Melalui Program Bank Sampah Sesuai Peraturan Bupati Badung No. 48 Tahun 2018 Pradhana, I Putu Bayu Fischa Mahaputra Adi; Yashinta, Putu Nomy; Winaya, I Ketut
CITIZEN CHARTER Vol 3 No 2 (2023): Administrasi Publik 2023
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Abstract

Badung as one of the regencies with a dense population in the Province of Bali, has a quite complex of waste problem. Badung Regency has a waste problem which is causing Badung Regency as one of the highest waste contributor in Bali. The waste problem is one of the priorities of the Badung Regency Government to overcome. Realizing the Badung Zero Waste Concept is one of the efforts made by the Badung Regency Government to deal with waste problems, by pursuing a resource-based waste management program through the Garbage Bank. The purpose of this research is to find out the district government's strategy in implementing Badung Regent Regulation No. 48 of 2018 concerning Guidelines for the Implementation of Reduce, Reuse and Recycles through Waste Banks to realize "Badung Zero Waste
PENERAPAN DIGITAL GOVERNMENT DALAM UPAYA MENINGKATKAN PELAYANAN MASYARAKAT MELALUI APLIKASI SIPADU DANGIN PURI KANGIN DI KOTA DENPASAR Ricky, Dwipayana; Supriliyani, Ni Wayan; Wirantari, I Dewa Ayu Putri
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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Abstract

Dangin Puri Kangin Village was named a digital village and smart village. The latest innovation presented by Dangin Puri Kangin Village is the SIPADU Dangin Puri Kangin Application as an effort to improve services to the community. In its implementation, several problems were found, such as a small number of application users, a lack of socialization, a lack of application performance, and a lack of quality human resources. This research aims to determine the application of digital government in an effort to improve community services through the SIPADU Dangin Puri Kangin Application in Denpasar City. The problem study uses Jungwoo Lee's digital government dimension indicators, consisting of data integration, adopting technology, service orientation, people and governance. The research method used is qualitative with a descriptive approach. Data was collected through interviews, observation and documentation studies. The research results show that the implementation of digital government through the SIPADU Dangin Puri Kangin Application has gone quite well but has not yet run optimally. There are several obstacles such as application data not being connected, system errors, people not being familiar with the use of technology, lack of application operators, lack of transparency regarding specific application performance, and socialization that has not been optimal. Recommendations that can be given are connecting application data, improving the quality and developing application service features, realizing an increase in the number of application operators, maximizing socialization. Keywords: Digital Government, Service To The Community, SIPADU Dangin Puri Kangin Application.
IMPLEMENTASI E-GOVERNMENT PADA DINAS PARIWISATA PROVINSI BALI MELALUI PLATFORM DIGITAL SEBAGAI UPAYA PEMULIHAN PARIWISATA Ganiswari, Ni Kadek Nia; Yudartha, I Putu Dharmanu; Wijaya, Komang Adi Sastra
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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Abstract

The tourism sector is one of the potential job for the community, especially for people of Indonesia. The spread of the COVID-19 chain has created a deterioration in the economy of Bali Province. In this case, Bali Tourism Office has the authority to take care of the government affairs of Bali Province especially tourism. One of the efforts made is to do virtual promotions using social media and websites. This research looks at the implementation of e-government through digital platforms as an effort to recover tourism. The data collection process uses qualitative research methods. Data were obtained by conducting direct observation activities, interviews, and literature studies. The results showed that the implementation of e-government on the digital platform owned by Bali Tourism Office has been carried out effectively, but there is still a need for optimization and improvement efforts in several aspects. Keywords: Implementation, E-Government, Digital Platform and Tourism
IMPLEMENTASI SMART ENVIRONMENT DI KOTA DENPASAR DALAM MEWUJUDKAN DENPASAR SMART CITY (Studi Kasus: Dinas Lingkungan Hidup dan Kebersihan Kota Denpasar) Kusumasanti, I Gst Ayu Nyoman; Wismayanti, Kadek Wiwin Dwi; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 3 No 2 (2023): Administrasi Publik 2023
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Abstract

Smart Environment is one of the six dimensions in the Smart City Master Plan for Denpasar City which explains smart environmental management strategies in Denpasar City, one of which is waste management. This policy aims to create sustainable waste management and reduce the amount of waste taken to the TPA. The purpose of this study is to find out how the smart environment is implemented in Denpasar City, especially in waste management. Through the theory of policy implementation according to Van Meter and Van Horn. The results of this study are that the implementation of smart environment in Denpasar City, especially in waste management, has achieved good results on several indicators such as inter-organizational communication, economic, social and political conditions and attitudes of implementers. However, it is still not maximal in terms of standard indicators and objectives, resources, and characteristics of implementing organizations.
PARTISIPASI MASYARAKAT DALAM PEMBANGUNAN KAWASAN EKONOMI KHUSUS MANDALIKA Lado SS.GP, M.N Zola; Wismayanti, Kadek Wiwin Dwi; Winaya, I Ketut
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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Abstract

Community Participation In Development Of Mandalika Special Economic Zone (Case Study: Kuta Village, Pujut District, Central Lombok Regency) Development is a continuous government effort with the aim of improving people's welfare. In a development, community participation is one of the important factors that encourage the success of a development. In recent years, the government has sought development by establishing Special Economic Zones in each region that has industrial potential, one of which is the Mandalika Special Economic Zone, Kuta Village, Pujut District, Central Lombok Regency. This research looks at how the participation of the people of Kuta village, Pujut sub-district, Central Lombok district, is in the development of the Mandalika special economic zone. This research uses a descriptive research type with a case study approach. The data sources used are primary and secondary data. The informant fraud technique uses a purposive sampling method. Based on a research study using the participation theory of Cohen and Uphoff (1977), the results of this study indicate that the participation of the people of Kuta Village in the development of the Mandalika Special Economic Zone has been carried out quite well, but there are several problems such as socialization which is still not effective even though several have been implemented. times and the quality of human resources who are still not ready to support the development of the Mandalika Special Economic Zone. In its development, the people of Kuta village actively participate in making development decisions, implementing development, evaluating development and utilizing development results. In making decisions and evaluating development, the participation of the Kuta village community is carried out by participating in deliberations and meetings, while in the implementation and utilization of development results, the Kuta village community participates by providing the workforce they have. Keywords: Development, Communit Participation, Special Economic Zones
KINERJA DINAS PENGENDALIAN PENDUDUK, KELUARGA BERENCANA, PEMBERDAYAAN PEREMPUAN, DAN PERLINDUNGAN ANAK TERHADAP KASUS KEKERASAN ANAK MELALUI PROGRAM BKB (BINA KELUARGA BALITA) DI KABUPATEN BADUNG Agrevina, Elsa; Wirantari, I Dewa Ayu Putri; Purnamaningsih, Putu Eka
CITIZEN CHARTER Vol 3 No 2 (2023): Administrasi Publik 2023
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Abstract

Violence is something that we often encounter in social life and what we most often encounter is violence that occurs in the family environment, especially acts of violence against children, both in the form of verbal violence and physical violence. In this case, Badung Regency has a work program that is planned to prevent and suppress the increasing number of cases of violence, namely the BKB (Toddler Family Development) Program carried out by the Office of Population Control, Family Planning, Women's Empowerment, and Child Protection. The type of research that the writer uses is descriptive qualitative writing. In this study the authors used research indicators proposed by Agus Dwiyanto (2006:50-51), namely Productivity, Service Quality, Responsiveness, Responsibility, and Accountability.
EFEKTIVITAS SISTEM APLIKASI SATKER (SAS) DALAM PENGELOLAAN KEUANGAN PADA KANTOR WILAYAH KEMENTERIAN AGAMA PROVINSI BALI Harmaeni, I Gst Ag Ayu Intan; Yudartha, I Putu Dharmanu; Winaya, I Ketut
CITIZEN CHARTER Vol 3 No 2 (2023): Administrasi Publik 2023
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Abstract

The development of information technology, especially in the financial management of the public sector, requires a data processing system that produces accurate information using the SAS application (Satker Application System) and helps to make work units more effective and efficient. The purpose of this study is to determine the effectiveness of implementing SAS in financial management in the regional office of the Ministry of Religious Affairs in Bali Province. This study uses descriptive qualitative research with data collection techniques in the form of observation, documentation and in-depth interviews with informants. Measuring the effectiveness of information systems uses DeLone and Mclean's theory, which consists of system quality, information quality, service quality, user intention, user satisfaction, and net profit. The results of this study indicate that the effectiveness of SAS implementation at the Regional Office of the Ministry of Religion of Bali Province in managing public finances is not optimal. This is because there are still deficiencies found in the system so that it is necessary to increase the system and operators in the SAS application. This can be seen from errors still being found in the system when logging in and data input errors still being made by operators.

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