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<![CDATA[Digitalisasi zakat dalam repetisi donasi dengan mediasi kepercayaan dan kepuasaan: Dampak Digitalisasi Lembaga Zakat Terhadap Repetisi Berdonasi ]]>
<![CDATA[Mardian, Sepky]]>;
<![CDATA[hakim Handoko, Luqman]]>
<![CDATA[ Journal of Business & Banking Vol 14 No 2 (2025): November-April 2025 ]]>
Publisher : <![CDATA[Universitas Hayam Wuruk Perbanas ]]>
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DOI: 10.14414/jbb.v14i02.4931
<![CDATA[This study aims to analyze the influence of digitalization of Zakat institutions on repeat donation decisions, considering the mediating roles of trust and satisfaction. The study employs the Stimulus-Organism-Response (SOR) framework approach, with the research method using Structural Equation Modeling-Partial Least Square (SEM-PLS) to examine the direct and indirect effects of digitalization in Zakat Institutions on recurring donation decisions. The analysis results show that digitalization in Zakat Institutions (DLZ) has a significant direct impact on trust (TRS) and satisfaction (ST), which subsequently drive recurring donations (RPT). However, other variables, such as program quality (KPLZ), program popularity (PPLZ), and institutional reputation (RLZ), do not significantly influence trust or satisfaction, either directly or indirectly. The mediation effects reveal that DLZ significantly affects recurring donations through trust and satisfaction, while other variables do not have a significant influence. Future research is advised to broaden the sample scope, add variables related to program quality and donor loyalty, and employ a longitudinal approach to assess the long-term effects of digitalization on recurring donations]]>
<![CDATA[Determinant Audit Report Lag in Indonesia Financial Industry: An Analysis Pre and During Covid-19 ]]>
<![CDATA[Ghaisani, Firdina Intan]]>;
<![CDATA[Kholid, Muamar Nur]]>
<![CDATA[ Journal of Business & Banking Vol 14 No 2 (2025): November-April 2025 ]]>
Publisher : <![CDATA[Universitas Hayam Wuruk Perbanas ]]>
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DOI: 10.14414/jbb.v14i02.4934
<![CDATA[Covid-19 has affected the economy and business environment, including the process of implementing company financial report audits. This study examines the determinants of audit report lag in the financial industry in Indonesia. Specifically, this study examines audit report lag by comparing the periods before and during the Covid-19 period. This study examines four independent variables related to audit characteristics and the company's financial condition. The population in this study were financial sector companies listed on the Indonesia Stock Exchange from 2017 to 2022. Forty-six companies in the Indonesian financial industry were selected as samples using purposive sampling techniques. The results of the data analysis showed that profitability and the size of the public accounting firm did not affect audit report lag either before or during the Covid-19 period. The analysis results also showed that audit fees affected audit report lag before and during the Covid-19 period. Meanwhile, audit tenure affected audit report lag only during the period before Covid-19]]>
<![CDATA[Analisis pengaruh bauran pemasaran dan citra merek terhadap keputusan memilih sekolah dengan word of mouth sebagai variabel intervening ]]>
<![CDATA[Suriyanto, Suriyanto]]>
<![CDATA[ Journal of Business & Banking Vol 14 No 2 (2025): November-April 2025 ]]>
Publisher : <![CDATA[Universitas Hayam Wuruk Perbanas ]]>
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DOI: 10.14414/jbb.v14i02.4962
<![CDATA[The increasing public need for quality Islamic Education creates a competitive climate fot private educational institutions, thereby encouraging research in the field of education marketing. This research aims to analyze the influencs of the service marketing mix (product, place, people, and process), brand image, on the decision of parents/ guardians in choosing an Islamic boarding school (SMP) with word of mputh as an intervening variable. The population in this study were all parents/guardinas of TQT Madinatul Quran Junior High School Depok City. The sampe studied was 176 respondents whose children were in grades 7 to 9. The analysis technique used was descriptive analysis and SEM (structural Equation Modelling) with Lisrel version 8.80. The results of statistical test show that the relationship between marketing mic and brand image directly influences word of mouth. Other results show a direct relationship that influences the decision to choose a school, namely the brand image and word of mouth varibles. Brand image through word of mouth has a significant influence on the decision to choose school. Marketing mix variables do not have an influence either directly or through word of mouth on the decision to choose school.]]>
<![CDATA[Pengaruh kualitas layanan, kepercayaan, kepuasan nasabah, terhadap loyalitas nasabah Bank Mandiri di Surabaya ]]>
<![CDATA[Farah Alya Abidah]]>;
<![CDATA[Rachmat, Basuki]]>
<![CDATA[ Journal of Business & Banking Vol 14 No 2 (2025): November-April 2025 ]]>
Publisher : <![CDATA[Universitas Hayam Wuruk Perbanas ]]>
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DOI: 10.14414/jbb.v14i02.5016
<![CDATA[This study analyses the effect of service quality, trust, and customer satisfaction on Bank Mandiri customer loyalty in Surabaya City. The main objective is to identify the challenges of meeting increasing customer expectations, and several incidents affect customer trust in banks, such as data breaches and unsatisfactory service. This research uses a quantitative method with a descriptive approach, with data obtained through a survey of 363 respondents and analyzed using SmartPLS 3.0. The results showed that service quality significantly impacts customer trust, satisfaction, and loyalty, with trust and satisfaction also increasing customer loyalty. The results of this study highlight the importance of implementing high-quality services that include tangible, reliability, responsiveness, empathy, and assurance elements. The implications of this study suggest that Bank Mandiri needs to provide training to employees to improve the quality of interactions as well as create more innovative customer loyalty programs and ensure the security of customer data by developing a high-tech security system. These efforts are critical to maintaining customer trust and fostering a stronger long-term relationship between Bank Mandiri and its customers.]]>
<![CDATA[Dampak pengalaman karyawan terhadap intensi turnover melalui keterikatan dan kepuasan kerja karyawan ]]>
<![CDATA[Bella Yunivan Hernanda]]>;
<![CDATA[Prawitowati, Tjahjani]]>;
<![CDATA[Yulianti, Emma]]>
<![CDATA[ Journal of Business & Banking Vol 14 No 2 (2025): November-April 2025 ]]>
Publisher : <![CDATA[Universitas Hayam Wuruk Perbanas ]]>
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DOI: 10.14414/jbb.v14i02.5022
<![CDATA[The study aims to test and analyze the significance of the effect of employee experience on turnover intention, the effect of employee experience on employee engagement, the effect of employee engagement on employee job satisfaction, and the effect of job satisfaction on employee turnover intention as well as the mediating role of job satisfaction and job attachment on the effect of employee experience on turnover intention, This research is descriptive research with a quantitative method approach. This research use an online survey method in the form of a questionnaire to collect data. The data to be collected and used is primary data with a total of 207 respondents. The test tool used in this research is WarpPLS 7.0 software and uses the Partial Lest Square Equation (PLS-SEM) method. The result show a negative and significant effect of employee experience on turnover intention, a positive and significant effect of employee experience on employee engagement, a positive and significant effect of employee engagement on job satisfaction, a positive and significant effect of job satisfaction on turnover intention, and employee engagement and job satisfaction are unable to mediate turnover intention. Companies should ensure that the work environment encourages career paths, good interpersonal relationships, and work-life balance. This is closely related to the final impact, namely turnover intention.]]>
<![CDATA[Kekuatan financial tehnology dalam Meningkatkan Kinerja Bisnis UMKM ]]>
<![CDATA[Amilia, Wilda Sinta]]>;
<![CDATA[Rr. Iramani]]>
<![CDATA[ Journal of Business & Banking Vol 14 No 2 (2025): November-April 2025 ]]>
Publisher : <![CDATA[Universitas Hayam Wuruk Perbanas ]]>
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DOI: 10.14414/jbb.v14i02.5044
<![CDATA[ Micro, Small and Medium Enterprises contribute greatly to driving the regional economy and providing employment opportunities for the community. Therefore, research to improve the performance of MSMEs is still very relevant to do. This study aims to examine the importance of financial technology, financial literacy, and culture in improving the business performance of MSMEs in East Java. Business performance studies that combine financial literacy, financial technology and culture with business performance, especially in the East Java region, are still very limited. Therefore, this research is important to be conducted to enrich empirical findings related to business performance. The sampling technique used was purposive sampling, by taking samples of MSMEs in the Surabaya, Mojokerto, Sidoarjo and Gresik areas. Total sample of 100 MSMEs. The data source used is primary data collected by survey using a questionnaire. Analysis was conducted with Partial Least Square. The results showed that financial technology and financial literacy as well as culture have a significant positive effect on MSME business performance. The results of this study imply that to improve the sustainability and business performance of MSMEs in East Java, MSME managers should improve their financial technoly and financial literacy capabilities and foster a culture that is the value of their business.]]>
<![CDATA[Dampak Influencer, Motivasi, dan Kemajuan Teknologi Terhadap Minat Investasi di Pasar Modal ]]>
<![CDATA[Agustin, Dwi Maulidya]]>;
<![CDATA[Purnamasari, Linda]]>
<![CDATA[ Journal of Business & Banking Vol 14 No 2 (2025): November-April 2025 ]]>
Publisher : <![CDATA[Universitas Hayam Wuruk Perbanas ]]>
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DOI: 10.14414/jbb.v14i02.5073
<![CDATA[Media sosial dan perkembangan teknologi memiliki peran penting dalam mendorong minat investasi di pasar modal. Namun, keberhasilan peningkatan minat investasi tersebut bergantung pada motivasi calon investor. Penelitian ini bertujuan untuk menganalisis pengaruh influencer, motivasi, dan kemajuan teknologi terhadap minat investasi generasi Z di Surabaya. Data dikumpulkan melalui kuesioner dari 160 responden dan dianalisis menggunakan model Structural Equation Modeling (SEM) dengan pendekatan Partial Least Squares (PLS). Hasil penelitian menunjukkan bahwa influencer dan motivasi memiliki pengaruh positif signifikan terhadap minat investasi, sementara kemajuan teknologi tidak menunjukkan pengaruh yang signifikan. Temuan ini memberikan kontribusi penting dalam pengembangan strategi pemasaran investasi. Peningkatan peran influencer dan penguatan motivasi menjadi langkah kunci untuk menarik minat generasi Z, seperti melalui kampanye edukatif dan insentif yang relevan. Namun, aspek teknologi memerlukan pendekatan berbeda untuk memberikan dampak lebih signifikan, misalnya dengan menambahkan fitur gamifikasi, edukasi interaktif, atau personalisasi pada platform digital. Penelitian ini memberikan rekomendasi praktis bagi perusahaan sekuritas dan pelaku pasar modal untuk meningkatkan daya tarik investasi melalui strategi yang berfokus pada preferensi generasi Z.]]>
<![CDATA[Peran literasi keuangan, persepsi risiko, motivasi terhadap minat investasi generasi z di Surabaya ]]>
<![CDATA[Prameswari, Nadia Rachelita]]>;
<![CDATA[Setyorini, Haryati]]>
<![CDATA[ Journal of Business & Banking Vol 14 No 2 (2025): November-April 2025 ]]>
Publisher : <![CDATA[Universitas Hayam Wuruk Perbanas ]]>
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DOI: 10.14414/jbb.vol14i02.5097
<![CDATA[ABSTRACT Investment interest reflects a person's desire or tendency to invest their capital in financial instruments with the aim of obtaining profits in the future. High investment interest can be supported by financial literacy, risk perception and motivation to determine appropriate investment instruments. This research aims to explore whether there is an influence of the variables financial literacy, risk perception and motivation on investment interest. The sampling technique uses a non-probability sampling technique, namely purposive sampling. This research used 143 respondents from Generation Z with an age range of 17 to 27 years who live in the city of Surabaya. The data analysis technique uses the SEM (Structural Equation Modeling) method using SmartPLS-4.0 statistical software. The results of this research show that the financial literacy variable is proven to have a significant positive effect on investment interest. Furthermore, the motivation variable is proven to have a significant positive effect on investment interest. However, the risk perception variable was not proven to have a significant effect on investment interest. Based on the results of this research, prospective investors can increase their education about risk management so that prospective investors can be wiser and more informed to increase interest in investing.]]>
<![CDATA[Peran Kelelahan kerja sebagai pemediasi hubungan antara stres kerja dan keinginan berpindah kerja ]]>
<![CDATA[Aldi]]>;
<![CDATA[Widyantoro, Harry]]>
<![CDATA[ Journal of Business & Banking Vol 14 No 2 (2025): November-April 2025 ]]>
Publisher : <![CDATA[Universitas Hayam Wuruk Perbanas ]]>
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DOI: 10.14414/jbb.v14i02.5109
<![CDATA[Peneliti ini bertujuan untuk mengetahui pengaruh stres kerja dan kelelahan kerja terhadap keinginan berpindah kerja pada karyawan yang berkerja dibagian produksi di PT. Intidragon Suryatama Mojokerto. Sampel yang digunakan dalam penelitian ini sebesar 120 responden pada bagian produksi dengan mengumpulkan data melalui kuesioner cetak yang dibagikan secara langusng pada responden, penelitian ini menggunakan teknik purpose sampling dalam pengambilan data, jenis data yang digunakan oleh peneliti adalah data primer data yang diperoleh langsung dari responden. teknik pengambilan sampel pada penelitian ini menggunakan rumus slovin dengan margin of error sebesar 10%. penelitian ini menggunakan metode struktural Equation Model (SEM) dengan pendekatan Partial Least Square (PLS) dengan software SmartPLSveris 4.1.0.9. pada penelitian ini menghasilkan bahwa stres kerja tidak berpengaru signifikan terhadap keinginan berpindah kerja, stres kerja berpengaruh positif signifikan terhadap kelelahan kerja , kelalahan kerja tidak berpengaruh signifikan terhadap keinginan berpindah kerja, stres kerja tidak berpengaruh signifikan terhadap keinginan berpindah kerja dengan kelelahan kerja sebagai variabel medasi]]>
<![CDATA[Peran Pendaftaran Online, Kualitas Layanan, Kepuasan terhadap Loyalitas Pasien Poli Kesehatan Ibu dan Anak: Strategi Meningkatkan Kepuasan dan Loyalitas Pasien Puskesmas ]]>
<![CDATA[Nihayati, Novinda]]>;
<![CDATA[Yudi Sutarso]]>
<![CDATA[ Journal of Business & Banking Vol 14 No 2 (2025): November-April 2025 ]]>
Publisher : <![CDATA[Universitas Hayam Wuruk Perbanas ]]>
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DOI: 10.14414/jbb.v14i02.5226
<![CDATA[Transformasi digital di sektor kesehatan telah mendorong Puskesmas untuk mengadopsi sistem pendaftaran online dan meningkatkan kualitas layanan Permasalahan antrean panjang dan rendahnya kepuasan pasien di layanan kesehatan mendorong kebutuhan inovasi digital, khususnya pendaftaran online, serta peningkatan kualitas layanan. Penelitian ini bertujuan untuk menganalisis pengaruh pendaftaran online dan kualitas layanan terhadap loyalitas pasien dengan kepuasan sebagai variabel intervening. Metode yang digunakan adalah survei kuantitatif dengan 200 pasien sebagai responden, dianalisis menggunakan Structural Equation Modeling (SEM) berbasis SmartPLS. Hasil penelitian menunjukkan bahwa pendaftaran online dan kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan pasien, yang selanjutnya memediasi pengaruh kedua variabel tersebut terhadap loyalitas pasien. Temuan ini menegaskan pentingnya integrasi teknologi digital dan peningkatan kualitas layanan dalam membangun loyalitas pasien. Implikasi praktis penelitian ini merekomendasikan pengelola layanan kesehatan untuk mengoptimalkan sistem pendaftaran online dan memperkuat kualitas pelayanan guna meningkatkan kepuasan dan loyalitas pasien secara berkelanjutan.]]>
