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All Journal Journal of Economics, Business, & Accountancy Ventura Journal of Business & Banking EKONOMIS : Journal of Economics and Business Distribusi MABIS: Manajemen dan Bisnis Jurnal Sistem Informasi, Manajemen, dan Akuntansi (SIMAK) JURNAL EKSBIS Dialektika: Jurnal Ekonomi dan Ilmu Sosial Revitalisasi : Jurnal Ilmu Manajemen Al-Kharaj: Journal of Islamic Economic and Business Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Darmabakti : Junal Pengabdian dan Pemberdayaan Masyarakat Jurnal Kedaymas Jurnal Manajemen Jurnal Pengabdian Masyarakat Bidang Sosial dan Humaniora
Tjahjani Prawitowati
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Mathematics Social Sciences Other

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Instrumen dan Pemetaan Indikator Customer Citizenship Behavior dan Keterikatan Pelanggan Pada Industri Hospitality di Masa Pandemi Tjahjani Prawitowati
INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia Vol. 5 No. 1 (2021): INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia - Edisi Desember 2021
Publisher : Forum Inovasi Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (314.398 KB) | DOI: 10.31842/jurnalinobis.v5i1.214

Abstract

Industri Hospitality, khususnya hotel dan resto, merupakan perusahaan yang terkena dampak pandemi COVID-19. Dalam upaya beradaptasi pada perubahan yang merupakan salah satu langkah kunci untuk dapat bertahan dan bangkit kembali, adanya keterikatan pelanggan dan tertampilnya perilaku sukarela sebagai bentuk peran ekstra pelanggan sangat diperlukan oleh perusahaan. Tujuan penelitian yaitu memetakan Customer Citizenship Behavior (CCB) dan Keterikatan Pelanggan dengan instrumen yang telah teruji validitas dan reliabilitasnya untuk mengukur variabel tersebut di masa pandemi. Instrumen ini dapat secara berkelanjutan digunakan oleh perusahaan untuk melakukan survey guna mengetahui tingkat CCB dan Keterikatan Pelanggan sehingga dapat disusun strategi pemasaran yang tepat. Selain itu dapat digunakan oleh Peneliti selanjutnya yang tertarik untuk mengukur CCB dan Keterikatan Pelanggan pada industri Hospitality. Penelitian ini merupakan penelitian kuantitatif dengan sumber data primer dan pengumpulan data secara cross sectional. Populasi adalah pelanggan pada hotel dan resto di Jawa Timur. Teknik pengambilan sampel menggunakan metode konvenien, dengan sampel sejumlah 127 orang. Analisis data dilakukan dengan menggunakan uji outer model melalui perangkat lunak Warp PLS dan analisa data diskriptif menggunakan bantuan software SPSS. Alat ukur yang valid dan reliabel digunakan untuk memetakan keterikatan pelanggan dan CCB, dan hasil pemetaan menggambarkan bahwa pelanggan tetap menunjukkan CCB dan Keterikatan yang tinggi pada perusahaan.
Peningkatan Life Skill Anak Panti Asuhan Yatim Melalui Pelatihan Komputer dan Job Preparation Pada Yayasan Pendidikan & Penyantunan Anak Yatim (YPPAY) Adinda Nurul Hasanah Uswati Dewi; Tjahjani Prawitowati; Luciana Spica Almilia; Lufi Yuwana Mursita
Darmabakti : Jurnal Pengabdian dan Pemberdayaan Masyarakat Vol 1 No 2 (2020): Darmabakti : Jurnal Pengabdian dan Pemberdayaan Masyarakat
Publisher : Lembaga Peneliian dan Pengabdian Masyarakat (LPPM) Universitas Islam Madura (UIM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31102/darmabakti.2020.1.2.65-73

Abstract

Kegiatan pengabdian masyarakat ini ditujukan pada kegiatan peningkatan life skill anak-anak panti asuhan yatim yang lulus SMA dan tidak mempunyai kesempatan melanjutkan pendidikan ke perguruan tinggi. Kegiatan Pengabdian Masyarakat ini meliputi: (1) Peningkatanlife skill anak yatim dengan peningkatan kemampuan hard skill melalui pelatihan computer; (2) Peningkatanlife skill anak yatim dengan peningkatan kemampuan soft skill melalui pelatihan job preparation; dan (3) Pendampingan peningkatan kepercayaan diri anak yatim melalui pengenalan potensi diri. Kesimpulan dari pelaksanaan pengabdian masyarakat ini adalah: (1) Pelaksanaan pelatihan secara online telah berjalan lancar sesuai dengan jadwal pelaksanaan yang telah disusun sebelumnya; (2) Adanya respon positif dari peserta atas pelaksanaan pelatihan; (3) Adanya peningkatan pengetahuan pada sebagian besar peserta, tentang penggunaan Microsoft Excel; (4) Adanya peningkatan pengetahuan pada sebagian besar peserta, yaitu tentang pemahaman untuk mengembangkan diri menjadi lebih percaya diri; (5)Diharapkan adanya perubahan sikap positif untuk bersedia mengimplementasikan hasil dari pelatihan
Pengaruh Lingkungan Kerja dan Kompensasi terhadap Kinerja Karyawan dengan Mediasi Kepuasan Kerja pada Karyawan Generasi Milenial di Surabaya Sabita Mawardah; Tjahjani Prawitowati
Ekonomis: Journal of Economics and Business Vol 7, No 2 (2023): September
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v7i2.1449

Abstract

This study aims to examine the influence of work environment and compensation on employee performance by mediating job satisfaction in millennial generation employees in Surabaya. The sample consisted of 116 millennial employees working in companies in surabaya, aged 24-40 years and had a minimum of one year of service. The sampling technique uses judgment sampling. Analysis using structural equating modeling (SEM) on partial least square (PLS) and data collection using a questionnaire in the form of google form. The results of this study indicate that the work environment has no effect on job satisfaction and employee performance. Effect of compensation on employee performance. Compensation has no effect on job satisfaction and employee performance, job satisfaction has a positive and significant effect on employee performance, job satisfaction is not proven as a mediation of the influence of the work environment on employee performance and the effect of compensation on employee performance. Theoretical and practical implications are also discussed as a follow-up to the research result discussion.
Pengaruh Motivasi terhadap Kinerja Karyawan yang dimediasi Kepuasan Kerja pada PT Panca Perkasa Laksana Firda Amalia Wijaya; Tjahjani Prawitowati
Ekonomis: Journal of Economics and Business Vol 7, No 2 (2023): September
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v7i2.993

Abstract

Motivation is the process of giving encouragement to an employee to act in order to achieve the goals of the organization. This study aims to examine the influence of motivation on employee performance by mediating job satisfaction in PT Panca Perkasa Laksana. The sample consisted of 40 Employees working in companies PT Panca Perkasa Laksana in Surabaya, aged 20-60 years and had a minimum of one year of service. The sampling technique uses Saturation sampling. Analysis using structural equating modeling (SEM) on partial least square (PLS) and data collection using a questionnaire in the form of google form. The results of this study indicate that Motivation has a positive and insignificant effect on Employee Performance, Motivation has a positive and insignificant effect on job satisfaction, job satisfaction has a positive and insignificant effect on Employee Performance and Motivation has a positive and not significant effect on employee performance by mediating job satisfaction.
Pelatihan Persiapan Memasuki Dunia Kerja Bagi Generasi Z: untuk Keunggulan dalam Kompetisi Seleksi Karyawan Tjahjani Prawitowati; Nurcholis Setiawan; Shinta Setia
ABDISOSHUM: Jurnal Pengabdian Masyarakat Bidang Sosial dan Humaniora Vol. 3 No. 3 (2024): September 2024
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/abdisoshum.v3i3.4106

Abstract

Z Generation has now entered the world of work, so competition for jobs is getting tighter and special advantages are needed to win the selection competition for new employees in organizations. This preparatory training for entering the world of work in community service is carried out for final semester students as prospective job seekers from generation Z. This training is one solution to increase the absorption of higher education (PT) graduates in the world of work and help companies as users of graduates to get candidates who are ready to take part in the selection. This training also provides understanding for the community, especially training participants, about how to prepare themselves to face employee selection competitions, starting from compiling application letters and curriculum vitae (CV), competency tests, interviews and how to maintain a good self-image starting from the initial entry process. the world of work, namely the recruitment selection process until the end of the employment relationship. The training stages carried out include analysis of training needs, implementation of training and evaluation of training. The results of the training show that participants have been able to recognize their own strengths and weaknesses as a basis for planning personal development, choosing the type of career and field of work as well as setting career goals.
PENGARUH PERSON-JOB FIT TERHADAP KINERJA KARYAWAN DENGAN MEDIASI KOMITMEN ORGANISASI DAN PERILAKU KEWARGAAN ORGANISASI PADA KARYAWANGENERASI Z PERUSAHAAN DI JAWA TIMUR Ilhan, Davala; Prawitowati, Tjahjani
Distribusi - Journal of Management and Business Vol. 12 No. 1 (2024): Distribusi, March 2024
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/distribusi.v12i1.428

Abstract

Kinerja karyawan yang baik akan membawa dampak yang positif bagi perusahaan yang ditempatinya. Kinerja karyawan merupakan hasil kuantitas dan kualitas yang dicapai oleh seorang individu dalam melaksanakan tugasnya sesuai dengan tanggung jawab yang diberikan. Kinerja karyawan mengacu pada nilai, kualitas atau kuantitas pekerjaan yang disumbangkan oleh seorang karyawan, yaitu produktivitas seorang karyawan. Tujuan penelitian ini adalah untuk mengetahui pengaruh person-job fit, komitmen organisasi, dan perilaku kewargaan organisasi terhadap kinerja karyawan generasi Z perusahaan di Jawa Timur. Metode penelitian menggunakan metode kuantitatif. Teknik pengambilan data menggunakan survey. Instrumen yang digunakan berupa kuesioner. Penelitian ini dilakukan di karyawan generasi Z perusahaan di Jawa Timur dengan menggunakan metode kuantitatif. Penelitian ini melibatkan 127 karyawan dan data dianalisis dengan menggunakan SmartPLS. Peneliti menggunakan Partial Least Square Structural Equation Modelling (PLS-SEM). Hasil penelitian menunjukan tingkat person-job fit, komitmen organisasi, dan perilaku kinerja karyawan berpengaruh positif terhadap kinerja karyawan. Semakin tinggi tingkat person-job fit, semakin baik kinerja karyawan, semakin baik komitmen organisasi, semakin baik kinerja karyawan, semakin baik perilaku kewargaan organisasi, semakin baik juga kinerja karyawan. Sebagai saran dan hasil peneliti adalah perusahaan dapat mengimplementasikan program rencana-rencana pengembang person-job fit, komitmen organisasi, dan perilaku kewargaan organisasi dengan baik untuk menungkatkan kinerja karyawan.
THE EFFECT OF CORE COMPETENCIES, TRANSFORMATIONAL LEADERSHIP AND JOB SATISFACTION ON PERFORMANCE MODERATED BY WORK ENVIRONMENT IN Rahayu Lestari, Melati; Rachmat, Basuki; Prawitowati, Tjahjani; Yulianti, Emma
JURNAL EKBIS Vol 25 No 2 (2024): JURNAL EKBIS (ANALISIS, PREDIKSI DAN INFORMASI)
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Post Covid-19 Pandemic, PT Wings Surya Surabaya Wonocolo District still applies operational work standards during the pandemic. The quality and quantity of core competencies have certainly changed employees. This study examines: (1) the influence of core competencies and leadership styleon job satisfaction at PT Wings Surya Surabaya Wonocolo District. (2) The influence of core competencies and leadership style on employee performance at PT Wings Surya Surabaya Wonocolo District. (3) The influence of job satisfaction on employee performance which is strengthened by the work environment at PT Wings Surya Surabaya Wonocolo District. The research method used is descriptive analysis using the Likert scale as a questionnaire measuring tool and the help of the War-PLS7.0 data processing application. The results of the study show (1) core competencies and leadership styles have a significant effect on performance and performance, (2) through job satisfaction, core competency styles do not have an effect on performance, (3) the work environment is unable to moderate satisfaction with performance. The implications of the research that emerge are the success of active and transformative leaders in the company and the attitudes and character of each employee's competence are able to influence performance and job satisfaction for the better, but a comfortable, safe and clean work environment is still unable to be a factor that strengthens employee satisfaction to improve performance.
Peran komitmen organisasi sebagai pemediasi hubungan antara kompensasi, motivasi, dan kinerja pegawai Nur, Shania Ayanda; Harsono, Soni; Prawitowati, Tjahjani
Journal of Business & Banking Vol 14 No 1: May-October 2024
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v14i1.4447

Abstract

This study analyzes the role of organizational commitment as a mediator between compensation, motivation, and performance of PPNPN employees at the Pusdatin of the Ministry of ATR/BPN, with a sample of 48 employees using a saturated sampling technique. The role of PPNPN is important to study because it will be able to explain its contribution to the performance of government agencies because PPNPN performance is measured through plans and performance targets made by employees and must be achieved within a certain period of time or what is commonly referred to as Employee Performance Targets (SKP). Performance targets made at the beginning of the year will then be assessed at the end of the year and their compliance with the predetermined targets will be assessed. The analysis technique used is SEM-PLS with the WarpPLS 8.0 program, and data was collected through a Google Form questionnaire. The results of the study indicate that compensation does not have a significant effect on employee performance, while motivation and organizational commitment have a significant positive effect on performance. Organizational commitment also mediates the effect of compensation and motivation on employee performance. The implication of this study is the importance of programs to improve organizational commitment and PPNPN motivation in order to encourage employee performance.
The Influence of Employee Engagement on Turnover Intention Mediated by Job Satisfaction and Quiet Quitting of Generation Z Employee Parsasi, Wiannisa Rizky; Prawitowati, Tjahjani
SIMAK Vol. 23 No. 01 (2025): Jurnal Sistem Informasi, Manajemen, dan Akuntansi (SIMAK)
Publisher : Faculty of Economics dan Business, Atma Jaya Makassar University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35129/simak.v23i01.621

Abstract

In a company must have various resources that are useful for the sustainability of a company. One of the resources that is needed in an organisation or company is human resources. This study aims to determine that effect og Quiet Quitting on Turnover Intention and the mediating role of Job Satisfaction and and Quiet Quitting on the effect of job attachment on Turnover Intention. The implications discussed in this study are useful for companies to overcome Quiet Quitting especially for generation Z Employees. The novelty of this research is the study of the Quiet Quitting variable which is a phenomenon in generation Z employees, especially in the post-pandemic period, and there has not been much research on this variable. The author uses a quantitative research design and also uses a software from WarPLS (Partial Least Square). The result of previous research show Employee Engagement has a significant positive effect on Job satisfaction, and Job satisfaction has a significant negative effect on Quiet Quitting and then Quiet Quitting has a significant positive effect on Turnover Intention and Employee Engagement has an effect on Turnover Intentions with satisfaction mediating work and Quiet Quitting.
Pengaruh Employee Experience terhadap Intensi Turnover dengan Mediasi Keterikatan dan Kepuasan Kerja Karyawan Generasi Z pada Perusahaan di Jawa Timur Bella Yunivan Hernanda; Prawitowati, Tjahjani; Yulianti, Emma
Journal of Business & Banking Vol 14 No 02: November-April 2025
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jbb.v14i02.5022

Abstract

The study aims to test and analyze the significance of the effect of employee experience on turnover intention, the effect of employee experience on employee engagement, the effect of employee engagement on employee job satisfaction, and the effect of job satisfaction on employee turnover intention as well as the mediating role of job satisfaction and job attachment on the effect of employee experience on turnover intention, This research is descriptive research with a quantitative method approach. This research use an online survey method in the form of a questionnaire to collect data. The data to be collected and used is primary data with a total of 207 respondents. The test tool used in this research is WarpPLS 7.0 software and uses the Partial Lest Square Equation (PLS-SEM) method. The result show a negative and significant effect of employee experience on turnover intention, a positive and significant effect of employee experience on employee engagement, a positive and significant effect of employee engagement on job satisfaction, a positive and significant effect of job satisfaction on turnover intention, and employee engagement and job satisfaction are unable to mediate turnover intention. Companies should ensure that the work environment encourages career paths, good interpersonal relationships, and work-life balance. This is closely related to the final impact, namely turnover intention.
Co-Authors Aniek Maschudah Ilfitriah Basuki Rachmat Bella Yunivan Hernanda Emma Yulianti Firda Amalia Wijaya Ilhan, Davala Luciana Spica Almilia Lufi Yuwana Mursita Machdania Zulkarnain Nur, Shania Ayanda Nurcholis Setiawan Nurul Hasanah Uswati Dewi Parsasi, Wiannisa Rizky Rahayu Lestari, Melati Romadhona, Listina Laily Sabita Mawardah Salatun, Ria Andriatna Sekarsari, Larasati Ayu Setiawan, Nurcholis Shinta Setia Soni Harsono Titik Sulistiana Wilujeng, Raniah Julyan