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INDONESIA
Dia: Jurnal Administrasi Publik
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : 02166496     EISSN : 26157268     DOI : DOI: https://doi.org/10.30996/dia.v18i1
Core Subject : Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Social Sciences
DIA: Journal of Public Administration Studies is published by the public administration department at the University of 17 August Surabaya, as a medium of communication and dissemination of research results and scientific work in the field of Public Policy, Local Government, Public Management, Public Service and Development. The DIA editorial is very open in accepting articles and book reviews related to our scope in the field of public administration.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 470 Documents
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THE INFLUENCE OF WORK ENVIRONMENT, WORK CULTURE ON THE QUALITY OF PUBLIC SERVICES AT DPPKUM CITY OF MAGELANG Laras Tri Utami; Joko Tri Nugraha; Matheus Gratiano Mali
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

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Abstract

This study aims to analyze the influence of the work environment and work culture on the quality of public services at the Department of Trade, Industry, Cooperatives and Micro Enterprises (DPPKUM) of Magelang City. The study used a quantitative explanatory research approach with a sample of 93 employees selected by proportional random sampling. Data were collected through Likert scale questionnaires and observations, then analyzed using multiple linear regression analysis. The results showed that the work environment had a significant negative effect on the quality of public services (B = -0.489, t = -2.969, p = 0.004), the results of work culture did not have a significant effect (B = 0.115; t = 0.584; p = 0.561). However, simultaneously both variables had a significant effect on the quality of public services (F = 4.623; p = 0.012; R² = 0.093).
STRATEGY FOR ENFORCING THE KPK EMPLOYEE CODE OF ETHICS AND CONDUCT: LESSONS FROM INTERNATIONAL BEST PRACTICES Rina Martina Puspitasari; Hidayaturahmi Hidayaturahmi
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

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The enforcement of ethical codes and behavior within law enforcement agencies is crucial to ensuring the integrity and accountability of these institutions, particularly in the Corruption Eradication Commission (KPK). Although KPK has established an ethical code, there are challenges related to the independence of the institution, transparency in supervision, and whistleblower protection, which can diminish the effectiveness of the enforcement of the ethical code. This article aims to analyze the ethical code enforcement systems in three countries with effective anti-corruption systems: Singapore, Canada, and Finland, and how these principles can be applied in the context of KPK. The study finds that the independence of supervisory bodies, transparency in the supervision process, whistleblower protection, and independent audits are key factors in the success of ethical code enforcement in these countries. Based on these findings, this article recommends that KPK strengthen the independence of its Supervisory Board, improve transparency in investigation processes, and adopt a stronger whistleblower protection system. Additionally, KPK should implement independent audits conducted regularly to enhance accountability and strengthen public trust in the institution. By adapting these elements, KPK can improve the effectiveness of law enforcement and achieve a more sustainable goal of corruption eradication in Indonesia.
COMPARATIVE ANALYSIS OF FIXED ASSETS IN LOCAL GOVERNMENT FINANCIAL REPORTS BY THE SUPERIOR AUDIT AGENCY: (A Study of Reporting Entities in West Java) Fanikal Zulfari Rizqi; Samugyo Ibnu Redjo; Rahman Mulyawan
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

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Abstract

The purpose of this study is to analyze the comparative use of fixed assets in the financial statements of the West Java Provincial Government by the Supreme Audit Agency (BPK). The method used was qualitative research with descriptive methods. Data collection techniques included interviews, observation, documentation, and triangulation. Data analysis was carried out through data reduction, data presentation, and conclusion drawing. This research was conducted at the West Java Provincial Representative Office of the Supreme Audit Agency (BPK). The results indicate that the Financial Statement Audit Cycle was conducted using a risk-based audit approach, encompassing planning, implementation, and reporting of audit results. The most common problem with fixed assets in Bandung City, Garut Regency, and Tasikmalaya Regency was the inaccuracy and inaccuracy of inventory card recording for each balance sheet account in the Regional Government Financial Statements. Efforts were made to optimize fixed asset management, and the BPK consistently provided recommendations and monitored the results of follow-up actions taken by the Regional Governments.
EVALUATION OF HAJJ FUND MANAGEMENT IN INDONESIA Muhammad Iqbal Jafar; Laode Rudita
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

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Hajj fund management in Indonesia is crucial for sustainable Hajj financing and for improving Hajj service quality for pilgrims. This article aims to strengthen policy evaluation and evaluation planning for Hajj fund management by placing accountability at the center of public governance. A persistent problem is how investment returns and investment risk management translate into fair, transparent, and efficient financing outcomes. Using a conceptual literature review and policy document analysis, the study designs an evaluation plan for Badan Pengelola Keuangan Haji. The approach follows the Evaluation Planning and Implementation Cycle model and structures an evaluation planning matrix. The results show that process and implementation evaluation is the most actionable entry point for improving Hajj fund governance. Priority evaluation domains include investment policy, portfolio performance, and risk controls; allocation rules between program costs, benefit returns, and reserves; transparency, disclosure, and public reporting; stakeholder participation, grievance handling, and service responsiveness; compliance with Islamic finance principles; procurement integrity and operational efficiency; and coordination among supervisory, audit, and regulatory institutions. Recommended indicators combine financial returns, risk exposure, compliance, timeliness of reporting, and stakeholder satisfaction, using portfolio data, audited statements, and stakeholder feedback. The planning matrix links each question to data sources, analytic methods, and responsible actors, enabling timely feedback to improve processes and prevent misuse. It also clarifies trade offs between risk tolerance, returns, and affordability. Overall, systematic evaluation planning improves accountability, safeguards long term sustainability, and strengthens public trust in Hajj fund management Indonesia, while providing a practical roadmap for continuous service improvement.
THE INFLUENCE OF HUMAN RESOURCE CAPACITY AND INTER-AGENCY COORDINATION ON THE FAILURE OF SOCIAL ASSISTANCE PROGRAM DISTRIBUTION IN SABU RAIJU REGENCY Fanyanna Taruna Here Riwu; Riswanda Riswanda; Nursalam Nursalam
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

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Abstract

This study aims to analyze the influence of human resource capacity and inter-agency coordination on the failure of social assistance program distribution in Sabu Raijua Regency, a region characterized by 3T (underdeveloped, frontier, and outermost). This study used an associative quantitative approach. Data were collected through a structured questionnaire distributed to 22 respondents directly involved in the distribution of social assistance, including government employees, village officials, and program facilitators. Data analysis used descriptive statistics and multiple linear regression. The results showed that human resource capacity and inter-agency coordination, both partially and simultaneously, significantly influenced the failure of social assistance distribution. Although the human resource capacity of program implementers was generally good in terms of procedural understanding and work experience, weaknesses were found in aspects of digital literacy and interpersonal communication skills. Furthermore, inter-agency coordination was still hampered by data synchronization issues, weak two-way communication, and sectoral egos, which resulted in delays and inaccuracies in distribution. This study recommends strengthening human resource capacity through training focused on digital technology and conflict management, as well as the development of an integrated data system to improve inter-agency coordination to ensure more targeted social assistance
CORPORATE GOVERNANCE DYNAMICS IN DIGITAL PUBLIC SERVICE POLICY IMPLEMENTATION: A CASE STUDY OF BANDUNG INTEGRATED MANPOWER MANAGEMENT APPLICATION Theresa Shinta Ajie; Budiman Rusli; Herijanto Bekti
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

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This study aims to analyze the influence of corporate governance dynamics on the implementation of digital public service policies through the Bandung Integrated Manpower Management Application (BIMMA) in the city of Bandung. This research uses a qualitative approach with a case study design, focusing on one main dimension, namely the dynamics of digital governance which is analyzed through aspects of organizational structure and finance, organizational governance, organizational policies, and decision-making. The results of the study show that the implementation of BIMMA has not fully functioned as a strategic instrument for public service transformation. Hierarchical organizational structures, limited long-term budget support, weak institutionalization of digital governance, lack of operational internal policies, and decision-making patterns that are still bureaucratic and reactive are the main factors inhibiting the effectiveness of digital services. These findings strengthen the framework of corporate governance dynamics by emphasizing that the success of public service digital policies is largely determined by organizational governance capacity, not solely by technological readiness.
IMPLEMENTATION OF CHILD-FRIENDLY REGENCY REGULATION IN PREVENTING CHILD SEXUAL VIOLENCE Chostansia Ketti; Ajis Salim Adang Djaha; Riswanda Riswanda
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

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Child protection is a strategic issue in human development, yet cases of child sexual violence continue to rise despite the existence of regulatory frameworks. This study aims to analyze the implementation of Regional Regulation Number 10 of 2022 concerning the Implementation of Child-Friendly Regencies (KLA) in preventing child sexual violence in Sabu Raijua Regency. Utilizing a qualitative case study approach, data is collected through in-depth interviews, non-participatory observation, and documentation involving 25-35 informants selected via purposive and snowball sampling. The results highlight a significant gap between normative policy objectives and empirical reality, influenced by resource limitations, weak cross-sectoral coordination, and the dominance of customary dispute resolution mechanisms over formal legal processes. It is concluded that the effectiveness of the KLA policy relies heavily on balancing the policy content with the local socio-cultural implementation context, requiring strategic capacity building and community literacy enhancements to ensure comprehensive child protection
EFFECTIVENESS OF PAMEKASAN CALL CARE PROGRAM IN EMERGENCY HEALTH SERVICES Mohammad Bustanol Husein; Indah Febriyanti Faizal; Erina Saputri
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

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Abstract

Public service innovation in the health sector is an important effort by local governments to improve community welfare and ensure rapid response to emergency situations. One of the innovations implemented by the Pamekasan Regency Government is the Pamekasan Call Care (PCC) program, which functions as an integrated emergency health service operating 24 hours. However, the implementation of this program still faces several challenges, such as limited public awareness, communication barriers, and operational constraints. This study aims to analyze the effectiveness of the Pamekasan Call Care program as an emergency service in Pamekasan District. The research uses a qualitative descriptive approach to explore the effectiveness of the program based on field conditions. Data were collected through interviews, documentation, and observations involving key stakeholders such as the PCC coordinator, local government officials, and community members who utilized the service. The analytical framework used in this study refers to the program effectiveness indicators proposed by Budiani (2007), namely program target accuracy, program socialization, program goal achievement, and program monitoring. Data analysis was conducted using the interactive model developed by Miles and Huberman, including data reduction, data display, and conclusion drawing. The findings indicate that the effectiveness of the Pamekasan Call Care program has not been fully achieved. Several indicators such as program target accuracy, socialization, and monitoring have not been implemented optimally. The lack of continuous socialization and limited operational facilities have contributed to the low level of public awareness regarding the program. Therefore, improving infrastructure, strengthening inter-agency coordination, and enhancing program monitoring are necessary to increase the effectiveness of PCC services. Strengthening these aspects is expected to improve the quality of emergency health services and expand the benefits of the program for the community.
ANALYSIS OF ACTOR RELATIONS IN FLOOD DISASTER MANAGEMENT EFFORTS IN DENPASAR CITY IN 2025 Ni Komang Ayu Agustini; Lilik Antarini; Nyoman Sumawidayani
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

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Abstract

Flood disaster management requires the active involvement of multiple actors because disaster problems cannot be effectively addressed by a single institution. This study aims to analyze actor relations in flood disaster management efforts in Denpasar City in 2025. The study employed a qualitative descriptive approach. Data were collected through observation, in-depth interviews, and documentation. Informants were selected using purposive sampling and consisted of 11 individuals representing government institutions, village government, private sector institutions, academics, and flood-affected communities. Data were analyzed using the interactive model of Miles and Huberman and interpreted through the actor analysis framework of Mendel and Brinkerhoff, which includes actor identification, interests, resources, relations and interactions, and actor strategies. The findings indicate that flood disaster management in Denpasar City involved seven main actors, namely BPBD Denpasar City, PUPR Denpasar City, Pemecutan Village Government, Aqua Bali Factory, Denpasar Industrial Training Center, academics from Universitas Warmadewa, and local communities. Their relations were characterized by coordination, collaboration, and interdependence in emergency response, infrastructure repair, logistical support, policy input, and community participation. The study concludes that actor relations in Denpasar City flood disaster management were effective, participatory, and sustainable because each actor performed complementary roles supported by shared objectives and available resources.
INNOVATION IN PUBLIC SERVICE BY THE DEPARTMENT OF EDUCATION WEST BANDUNG REGENCY Muhammad Rizqi Prajab; Dede Sri Kartini
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

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This study aims to analyze public service innovation at the West Bandung Regency Education Office through three main aspects: clarity of benefits, positive impact of innovation programs, and the development of new services. The innovations studied include the Integrated Digital Education Program (PETADIK), Kinanti Journal, and educational podcasts. The research methodology used is a qualitative approach with in-depth interviews conducted with various stakeholders, including school principals and officials from the West Bandung Regency Education Office. The results of the study indicate that the implemented innovations provide clear benefits to the learning process, enhance student engagement, and assist teachers in delivering material effectively. Additionally, these innovative programs have been proven to have a positive impact on improving the quality of education in the region. In terms of new service development, the West Bandung Regency Education Office has shown a strong commitment to continuously adapt to the dynamic needs of education. This study is expected to provide recommendations for educational policy and serve as a reference for further research in the field of educational innovation.

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