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JAM : Jurnal Aplikasi Manajemen

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Published by Universitas Brawijaya

ISSN : 16935241 EISSN : 23026332 DOI : -

Core Subject : Science,

Decision Sciences, Operations Research & Management

Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.

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Articles 1,544 Documents

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Pengaruh Total Quality Service terhadap Kepuasan Nasabah pada Bank Syariah di Bengkulu ., Darmansyah
Jurnal Aplikasi Manajemen Vol. 10 No. 4 (2012)
Publisher : Universitas Brawijaya, Indonesia

A strategy that will be successful in banking industries is to offer higher service quality to customer that occurs in the performance of the service itself. The aims of this research are: first, to examinethe simultaneous and partial significant effect between service quality and customer satisfaction of syariah bank in Bengkulu, and to analyze the dominant variable of service quality that affects customer satisfactionof syariah bank in Bengkulu as well. Convenience sampling and Accidental Sampling are used in data collection then the data are multiple linier regression. The findings of this study are: first, service qualityvariable has a positive simultanears and partial significant effect influencing customer satisfication of syariah banking in Bengkulu. This study also finds that Reliability variable is the dominant factor affecting customer satisfaction of syariah banking in Bengkulu; this means customer of syariah banks in Bengkulu views that reliability (banking staff competency) is the main indicator of service quality of syariah banks in Bengkulu. This findings give an important implication and recomendation to syariah banks in Bengkulu;syairah banks in Bengkulu should maintain and sustain reliability variable in order to increase customer satisfaction.

Peran Motivasi Spiritual Agamis terhadap Organizational Citizenship Behavior (OCB) dan Kinerja Dosen (Studi pada Dosen Universitas Haluoleo Kendari) Adam, La Ode Bahana
Jurnal Aplikasi Manajemen Vol. 10 No. 4 (2012)
Publisher : Universitas Brawijaya, Indonesia

This study is designed to test and prove empirically the role of religious spiritual motivation, both directly and indirectly, through organizational citizenship behavior (OCB) on lecturers'performance.Specifically, the purpose of this study is to analyze and empirically explore the role of : (1) aqeedah motivation on organizational citizenship behaviour (OCB), (2) ebada motivation on organizational citizenship behavior (OCB), (3) mu'amalah motivation on organizational citizenship behavior, (4) aqeedahmotivation on lecturers'performance, (5) ebada motivation on lecturers'performance, (6) mu'amalah motivation on lecturers'performance, and (7) organizational citizenship behavior (OCB) on lecturers'performance. The study is expected to enrich and expand the literature in management science, particularly in the area of human resource development motivation of employees and organizational behavior which will be useful for academics and practitioners. The population of this study are all lecturers in HaluoleoUniversity of Kendari which spreads out at 8 faculties. The samples are 120 lectuers, chosen using proportional sampling technique, and the analysis of the data uses PLS (Partial Least Square). The main conclusion of this study is that the performance of lecturer may be better if the ebada spiritual motivation is increased, especially in the understanding of religious values to the concepts of work, behaviour and performance in a religious point of view.

Peran Emosi Positif sebagai Mediator Stimulus Lingkungan Toko dan Faktor Sosial terhadap Impulse Buying Tendency pada Matahari Departement Store Kota Ambon Hetharie, Jondry Adrin
Jurnal Aplikasi Manajemen Vol. 10 No. 4 (2012)
Publisher : Universitas Brawijaya, Indonesia

Reality in condition of kota Ambon post-horizontal conflict and along with improvement in security situation also economy restoration has been conducted by the government, it is proved in economy growth in kota Ambon reaching 5% in 2008 compared with 0% in 1999. These conditions has encourage business activities in general, affecting commercial growth, in this case the growth of modern markets which is vying in attracting as many customers they can get to shops and how to deliver best service towardconsumers. This study has the objective to test stimulus which is given from store's environment and store's social factor toward impulsive buying tendency mediated by positive emotion of consumers at Mataharidepartement store in Kota Ambon. This study is an explanatory research. Population of this study is consumers who shops in Matahari Department Store in Kota Ambon. With respondent for 128 people, samplingdetermination is using purposive sampling method. Data analysis technique in this study is using path analysis. Result of the analysis showed that there are direct effects from physical environment and social aspect of the store toward consumer's positive emotion and toward impulsive buying tendency. Result of this study also revealed that there are direct effects of consumer's positive emotion toward impulsive buying tendency and indirect effects of store's environment stimulus and store's social factor toward impulsivebuying tendency mediated by consumer's positive emotion.

Evaluative Design of Strategic Management Implementation at Regencies and Cities Development Suprijadi, Bambang
Jurnal Aplikasi Manajemen Vol. 10 No. 4 (2012)
Publisher : Universitas Brawijaya, Indonesia

Decentralization era makes change the design of development strategic management at local government. Local autonomy assert that planning authority is on local government's hand. The local election makes the political campaign at the city mayor/regent as the refence point of RPJMD. The design change demands strict, effective and efficient evaluation process. The study designs the general evaluation of strategic management implementation at regencies and cities level. The study used ex post and ex ante models simulations. The study observs various law regulations about evaluations and refide former evaluation models weaknesses.As the results, the study recommends that the strategic management evaluation should be done in evaluation types, that is SKPD local government task force evaluation on its capacity in implementing the middle term development plan and SKPD capacity evaluation in implementation. Evaluation realization is condised by measuring the consistence and achievement the target indicator from: (i)activities (output), (ii) program (outcome), and (iii) objectives (impacts): While, the SKPD capacity evaluation is done by (i) using 24 key indicators (ii) based on AHP method to determine indicator weight (iii) evaluators consist of superiors, SKPD partner, subordinate UPT and themselves, and (iv) FGD utilization aims to determine each evaluator weight. To reach high efficiency, evaluation process should be done since the beginning when city mayor/regent starts their official position.

Market Orientation dan Pengaruhnya terhadap Kinerja Perusahaan (Studi pada Hotel Non Bintang di Kabupaten Badung) Wirga, I Wayan
Jurnal Aplikasi Manajemen Vol. 7 No. 3 (2009)
Publisher : Universitas Brawijaya, Indonesia

The research goal is to find out the influence size of the practical aspect of marketing with market orientation which consists of sub-variables such as relationship oriented, fragmented oriented, and consumer oriented toward non stars hotel performance in Badung Regency. The type of this research is explanatory research. By using multiple regression analysis, the practical aspect of marketing with market orientation has significance influence towards non star hotel performance in Badung Regecy not only partially but also simultaneously. The strengths and weaknesses of the association is indicated by correlation coefficient of 71.3%, and the contribution of the practical aspect marketing with market orientation towards the industry performance is indicated by R square of 50.8%. The other result of this research is that the practical aspect of marketing with market orientation which focused on optimally internal performance (fragmented oriented) has the biggest influence towards industry performance that is 42.8%.

Kompetensi Wirausaha: Pengaruhnya Bagi Pertumbuhan Usaha Kecil Dan Hubungannya Dengan Tingkat Pendidikan Formal? Zulkarnain
Jurnal Aplikasi Manajemen Vol. 7 No. 3 (2009)
Publisher : Universitas Brawijaya, Indonesia

One of several effort to developing small business is related to have entrepreneurial competencies. The purpose of this research is, firstly, to clarify the effect of cognitive, leadership, knowledge, and human resources competencies toward small business growth secondly, to clarify the correlation among the dimension of its' competences and the levels of formal education. Research findings: firstly, cognitive and knowledge competencies have a positive effects to increasing small business growth, but not significantly. While, human resources have a negative effect and not significant toward small business growth. In the other, the effect of leadership competency is significant, but have a negative effect. Secondly, the levels of formal education have not correlated with cognitive and knowledge competencies, but correlated with leadership and human resources competencies. Research finding indicates that need to explore the other competency characteristics for small business growth and important to give small entrepreneur any non formal education e.g. training that to fit for their practical small business.

Supply Chain Management Practices, E-business Technologies, dan Kinerja Operasional Berpengaruh Meningkatkan Daya saing (Studi pada Perusahaan Manufaktur bersertifikat ISO 9000 di Indonesia) Wullur, Magdalena
Jurnal Aplikasi Manajemen Vol. 7 No. 3 (2009)
Publisher : Universitas Brawijaya, Indonesia

This research develops and tests the consistencies of the relation between supply chain management practice, e-business technologies, operational performance and competitiveness. The data for this research is obtained from 67 companies. The relations proposed in the framework of this research are tested using multiple linear regression analysis. The findings of this research shows the impact of supply chain management practice, e-business technologies and operational performance on improvement of competitiveness. Several variables, that is supply chain management practices, e-business technologies and operational performance have direct impact on the improvement of competitiveness. Lastly, it is found that supply chain management practice is the variable with the most dominant impact on competitiveness.

Pentingya Memanage Keanekaragaman/Diversity dalam Organisasi di Era Blobal Noermijati
Jurnal Aplikasi Manajemen Vol. 7 No. 3 (2009)
Publisher : Universitas Brawijaya, Indonesia

Organization in the global era, are very close to diversity. It is because the existence of the high inter-dependencies of the organization to others. Diversity existence in the organization must be managed in a good and clear way, and this condition will give highest values to organization, employer, employee, and also to community. Before managing diversity, managers of the organization should understand the trigger or the source of the diversity in the organization. There are three steps to manage diversity in the organization. The first step is by developing multi cultural organization. The second step is by doing the individual approach, and the third step is by executing the organizational approach.

Pengaruh Kepemimpinan Kepala Sekolah terhadap Pembelajaran Organisasional dan Dampaknya pada Perilaku Positif Calon Pendidik Ekonomi Djatmika, Ery Tri
Jurnal Aplikasi Manajemen Vol. 7 No. 3 (2009)
Publisher : Universitas Brawijaya, Indonesia

In a tight competition climate among organizations, it is expected that each institution is able to provide excellent service to its customers. In a context of education institution, educators have important roles in developing students' competencies either academically through delivering teaching learning process or through other non-academic activities. To be able to work effectively, they need to have extra-role behaviors. It means that they have to pay attention to students, colleagues, and school organization. In this research, hypothetically, principal leadership is examined as an antecedent variable to organizational learning and its impact to extra-role behavior. Survey was conducted to economic education students who were taking field internship program at schools. Structural equation modeling was employed to analyze casual relationship among variables investigated. Research findings revealed that principal leadership has direct effect to organizational learning and indirect effect to extra-role behavior.

Analisis Pengawas Intern, Gaya Kepemimpinan dan Persepsi Bawahan terhadap Perilaku Atasan untuk Meningkatkan Kinerja Manajerial pada PT Telkom Gresik Soegiono, Pandyi
Jurnal Aplikasi Manajemen Vol. 7 No. 3 (2009)
Publisher : Universitas Brawijaya, Indonesia

Company which was activity of is effort excelsior, hence will progressively problems complex having the character of managerial and at condition that way leader need effort which have been specified in reaching effort target which have been specified. Problems faced by company is the existence of very tight emulation storey; level to performance of managerial between divre-divre at PT. Telkom Gresik. This research is executed by survey by using primary data of responder becoming research object. Hypothesis the raised is set of internal control by simultaneous have an effect on to performance of managerial, but by partial set of internal control do not have an effect on. While leadership style (leadership) and also perception of subordinate to behavior of superior, by partial and simultaneous have an effect on to performance of managerial. Data-processing by using statistical test of double linear regression. Analysis result can be concluded that there are relation by simultaneous between set of observation, leadership style and also perception of subordinate to behavior of superior have influence to performance of managerial. Dominant influence to performance of managerial at PT. Telkom Gresik in gresik is perception of subordinate to behavior of superior.

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