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JAM : Jurnal Aplikasi Manajemen

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Published by Universitas Brawijaya

ISSN : 16935241 EISSN : 23026332 DOI : -

Core Subject : Science,

Decision Sciences, Operations Research & Management

Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.

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Articles 1,544 Documents

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Model Pengukuran Kinerja pada Perusahaan Jasa Konstruksi di Kota Banjarmasin Mentayani, Ida
Jurnal Aplikasi Manajemen Vol. 10 No. 3 (2012)
Publisher : Universitas Brawijaya, Indonesia

The research aims to describe performance measurement model on construction service companiesin Banjarmasin. The object are 80 medium scale and small scale companies. Based on the research, ithas been known that used as performance measurement based on the financial statement. Types of financialstatement that used as performance measurement sources are balance sheet, income statement,statement ofchanges in equity and cash flow statement. In utilizing the financial statements for the assessment of performanceusing ratio analysis of liquidity, solvency, profitability and activity. To declare that the ratio -financial ratios illustrate the performance of construction services company, with a good or bad performancecriteria then the ratio should be compared with the ratio of industry standards. Performance measurementmodel base on financial statements has some weakness, including less relevancy aspect, orientedon past performances, short term oriented, less flexibility, non spuring improvement and ambiguous on costaspects.

Kepemimpinan Kepala Madrasah dalam Mengembangkan Budaya Mutu di MAN Model Jember Prabowo, Sugeng Listyo
Jurnal Aplikasi Manajemen Vol. 10 No. 3 (2012)
Publisher : Universitas Brawijaya, Indonesia

This study aimed at: 1) describing the characteristics of quality culture in the MAN ModelJember, 2) getting an overview of the leadership steps taken by the principal of the Madrasah in developinga quality culture of in the MAN Model Jember, 3) getting a description of efforts made by the principal toeliminate resistance in the quality culture development in the MAN Model Jember, and 4) obtaining anoverview of achievements as a result of a quality culture development in the MAN Model Jember. This studyis case study designed research using the informants'determination snowballing technique in which theprincipal of the Madrasah is the key informants. The data was taken by using the in-depth interviewtechnique, participant observation, and document retrieval. The data collected was then analyzed usingtheme analysis, subsequent to the triangulation and data reduction process. The result of the study indicatesthat the management and leadership of MAN Model Jember develop quality culture characteristicsbased on the following values: 1) discipline, 2) submission to Allah SWT and 3) the desire to constantlydevelop. The steps taken by the principal include: 1) the delegation of authority to the Deputy Principal, 2)improvement of the Madrasah management system, 3) making the values written statements, and 4) optimizingthe available opportunity. Resistance arising due to various changes include: 1) unpunctuality, 2)leaving the classroom while teaching-learning activity in progress, 3) often ending the lesson early, and 4)frequently absent. To overcome the resistance the principal take necessary actions including: 1) measurementof work performance using the scientific method, 2) negotiation and personal approach, 3) increasingthe teachers'job satisfaction, 4) continuous improvement, and 5) granting broad autonomy. The developmentof quality culture has impact on the: 1) madrasah's reputation in the community, 2) improvement of theacademic and non academic achievement. This study suggest to do benchmarking against the othermadrasahs having higher achievement, and to establish a teacher forum to formulate values and acculturationsystem of the values in Madrasah.

Analisis Pengaruh Kecerdasan Emosional, Stres Kerja dan Kepuasan Kerja terhadap Komitmen Organisasional (Studi pada Perawat Unit Rawat Inap RS Panti Waluya Malang) Karambut, Christien A
Jurnal Aplikasi Manajemen Vol. 10 No. 3 (2012)
Publisher : Universitas Brawijaya, Indonesia

The research aims to analyze the influence of emotional intelligence, work stress and job satisfactionon organizational commitment, both directly and indirectly. This research is done on nurses who workin care unit of Panti Waluya Hospital Malang, amounted at 124 people spread in nine caring rooms.Technique used in sampling is census, where all of the population is used as sample. Analysis unit used ispath analysis. The research result that emotional intelligence and job satisfaction influence positively andsignificantly on organizational commitment, while work stress influence negatively and significantly onorganizational commitment. Other than that emotional intelligence and work stress influence indirect onorganizational commitment through job satisfaction.

Analisis Pengaruh Kinerja Keuangan dalam Memprediksi Pertumbuhan Laba ., R. Adisetiawan
Jurnal Aplikasi Manajemen Vol. 10 No. 3 (2012)
Publisher : Universitas Brawijaya, Indonesia

This study was conducted to examine the effect of variables Working Capital to Total Assets(WCTA), Current Liabilities To Inventory (CLI), Operating Income to Total Assets (OITL), Total AssetsTurnover (TAT), Net Profit Margin (NPM) and Gross Profit Margin (GPM) on the growth of earnings. Dataobtained by the method of purposive sampling criteria: (1) companies incorporated in LQ45 2008-2010period, (2) companies that are engaged in services, (3) and during the study period these companies do notgenerate profits the negative. The analysis showed that the data used in this study have met the classicalassumptions, which include: no symptoms of multicollinearity, there is no autocorrelation, no symptomsoccur heteroskedastisitas, and normally distributed data. From the results of regression analysis showedthat the variable Operating Income to Total Assets (OITL) and Net Profit Margin (NPM) partially significanteffect on earnings growth. While the variables Working Capital to Total Assets (WCTA), CurrentLiabilities To Inventory (CLI), Total Assets Turnover (TAT), and Gross Profit Margin (GPM) no significanteffect on earnings growth. The six variables used in this study (WCTA, CLI, OITL, TAT, NPM and GPM)simultaneously no significant effect on earnings growth, with the predictive capabilities of the six variablesof 4.4%.

Pengaruh Kecerdasan Emosional Pemimpin terhadap Kinerja dan Loyalitas Karyawan di PT Riau Andalan Pulp and Paper Bisnis Unit Riau Fiber Marpaung, Rio; Krisna, Maria
Jurnal Aplikasi Manajemen Vol. 10 No. 3 (2012)
Publisher : Universitas Brawijaya, Indonesia

Becoming a leader is never an easy task. A leader is requied to take charge of his organizationand help it reach it's goals. There are many ways that a leader could use to improve his subordinates'perfomance and to get their loyalties. One of the characteristics that a leader must have is a high Emotionalintelligence, comprised of Emotional Awareness, Self-management, Motivation, Empathy, and Social skill.This Emotional Intellegence could help a leader be more productive and more successful towards his goalsand help his subordinates to be more productive as well. This research is an analytical survey to analyze theinfuence of Emotional Intellegence of leadertowards the job perfomance and loyalty of employees in PT.Riau Andalan Pulp and Paper, Riaufiber Business Unit. The population of this research is 141 employeesfromvarious levels, sexes, positions, ages, educational backgrounds and length of services. Questionnaire isused as a method to gain the data for this research and SPSS 19 is used to analyze the data. The conclusionof this research shows that the Emotional Intellegence of a leader do infuence the Job Perfomance (a=0,044),the Emotional Intellegence of a leader do influence the Loyalty (a=0,356), and the Job Perfomance influencesthe Loyalty (a=0,288). It is recommende that a leader should improve his leadership by improving hisEmotional Intellegence so that the Job Perfomance and Loyalty Of his subordinates could also be improved.

Pengaruh Kepribadian, Kelas Sosial, dan Budaya Pengusaha terhadap Strategi Pemasaran dan Keputusan Menjadi Nasabah Bank Syariah Mandiri di Sumatera Barat Pasrizal, Himyar; Salim, Ubud; nimran, Umar
Jurnal Aplikasi Manajemen Vol. 10 No. 4 (2012)
Publisher : Universitas Brawijaya, Indonesia

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This study aims to develop and test the consistency of variables relationship that influences Bank Syariah Mandiri's (BSM) consumer' behavior. According to theories and review of previous studies, customers' internal and external factors and marketing strategies of Islamic banks which are considered or perceived by the customers influence their decision to become customers of the Islamic banks. However, previous researches have shown inconsistent results in which some claimed that religion factor became themain reason to deal with Islamic banks, while others said it was not. This study specifically analyzes the variables of personality, social class, culture, and marketing strategies in influencing decision to become BSM's customers. The population in this study is all clients or customers of BSM in West Sumatra in 2010. The research sample is 383 customers. The sampling was done by using purposive sampling and the analysis was conducted by using Structural Equation Modeling (SEM) as an analysis tool. The results show that: (1) Traits of the customers' personality do not impose power over their decisions to become customers of BSM. (2) The higher position of customers' social class can encourage their decision to become customers of BSM. (3) The stronger the customers' culture, the stronger their decision to become customers of BSM. (4)The better the marketing strategies of Islamic banks are considered and perceived by customers, the more encouraged and stronger their decisions to become customers of BSM.

Implementasi Just In Time dan Pengaruhnya terhadap Kinerja Operasional dan Kinerja Perusahaan Manufaktur di Kota Makassar (Studi pada Kawasan Industri Makassar) serang, Serlin
Jurnal Aplikasi Manajemen Vol. 10 No. 4 (2012)
Publisher : Universitas Brawijaya, Indonesia

This research was conducted in the manufacturing companies in the Makassar industrial zone (Kawasan Industri Makassar, KIMA) in the municipality of Makassar. Data are collected using questionnaire with Likert scale. Respondents are required to report their perception on the implementation of JIT purchasing, JIT production, JIT selling, operational performance and organizational performance. Research hypotheses are analyzed using path analysis.The findings of this research show that proper implementation of JIT purchasing and JIT selling can improve operational performance and organizational performance. JIT production does not directly influence organizational performances, howevers JIT productioncan improve organizational performance through operational performance. This would mean that JIT production can have a greater role in improving operational performance as a manifestation of the better implementation of JIT production.

Pengaruh Kualitas Pelayanan terhadap Kepuasan, Nilai, Kepercayaan dan Loyalitas Pelanggan Rumah Tangga (Perusahaan Daerah Air Minum Kota Kendari) Awaluddin, Ishak; Setiawan, Margono
Jurnal Aplikasi Manajemen Vol. 10 No. 4 (2012)
Publisher : Universitas Brawijaya, Indonesia

This study aims to determine the effect of service quality on customer loyalty mediated by Customer satisfaction and customer value eddition, it also examines, the effect of service quality on customersatisfaction, which is mediated by the effect of customer value and customer satisfaction and customer value on customer loyalty mediated by trust. The population in this study are household customers in Kendari who use the services of PDAM for 17,607 households spread are over 9 (nine) districts. The samples in this study are 391 household customers are taken with a precision of 5%. Data collection techniques utilittes questionare. Data are analized by using . Structural Equation Modeling (SEM) with the help of the program. Some of the important findings in this study are: (1) better service improvement of Kendari Regional Water Company (PDAM) will improve customer satisfaction which in turnenhance loyalty if the satisfactioncauses trust. (2) customer loyalty improvement is also achievable if the provided service is able to enhance customer value. Besides, this research also proves that trust has mediating role between satisfaction andloyalty of are customers as well as between customer value and loyalty.

Informasi Asimetri dan Periode Menahan Kepemilikan Saham Lq 45 di Bursa Efek Indonesia Maulina, Vinus; Idrus, M. Syafi'i
Jurnal Aplikasi Manajemen Vol. 10 No. 4 (2012)
Publisher : Universitas Brawijaya, Indonesia

The decision of buying and selling shares and also keeping and removing ownership of shares of financial asset is strategic decision for the investors since it is related with the gained return chance. Global crisis gives quite big impact to the Indonesian Stock Exchange and also changes the investor behavior as well. Fundamental exchange which is considered fragile becomes instability threat and reflects uncertain condition. This research aims to analyze and explain empirically the impact of variancereturn, trading volume, stock prices and return shares toward bid-ask spread which is the measurement of asymmetrical information cost, also the impact of variance return, market value, bid-ask spread and dividendpay out towards common shares holding periods in Indonesia Stock Exchange and some dominant variable that affect them. The findings of this research strengthen the presumption that in conducting the investment, investors in Indonesian Stock Exchange is more oriented to short term investment by expecting more on common shares than dividend. Most investors keep their ownership in common shares in IndonesianStock Exchange for two years. Besides, the efficient investment strategy which optimizes profit is switching strategy, following the market movement every time exactly, using technical information to active shares by moving from the shares that the price is predicted to decline to the increased ones. Moreover,the researcher also got the evidence that the investors in Indonesian capital market conduct their investment irrationally, investor's analysis is getting technical and gives less attention to the fundamental factors. The decision of selling and buying which is conducted by the investors on common shares is based on the trading activity, that is actually a measurement of the scale of asymmetry information.

Analisis Pengaruh Kualitas Layanan dan Strategi Harga terhadap Kepuasan, serta Dampaknya terhadap Loyalitas Jamaah Umroh Sawita Group, Jakarta Firdaus, Ferry; Rochman, Fatchur
Jurnal Aplikasi Manajemen Vol. 10 No. 4 (2012)
Publisher : Universitas Brawijaya, Indonesia

this research aims to analyze the effect of service quality and pricing strategy on satisfaction, and its impact on loyalty of Umrah Sawitha Group is customers. Data are analyzed descriptively and inferentialyby using PLS, wich is smart PLS version 1.10. Data are obtained by survey on members of Umrah Sawitha Group who were departed in 2011 and 2012, for to 189 respondents the analysis result proves that service quality has positive and significant effect on group members'satisfaction. Pricing strategy has positive and significant effect on satisfaction and loyality. Nevertheless, satisfaction does not home any positive influence on members'loyalty.

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