Garuda - Garba Rujukan Digital

Article Per Year (5 Year)

All

Journal of Engineering and Management in Industrial System

jemis
Website

Published by Universitas Brawijaya

ISSN : 23383925 EISSN : 24776025 DOI : -

Core Subject : Engineering,

Industrial & Manufacturing Engineering

Journal of Engineering and Management in Industrial System is a peer reviewed journal. The journal publishes original papers at the forefront of industrial and system engineering research, covering theoretical modeling, inventory, logistics, optimizations methods, artificial intelligence, bioscience industry and their applications, etc.

Arjuna Subject : -

Articles 216 Documents

1 2 3 4 5

ANALISIS KEPUASAN PELANGGAN TERHADAP LAYANAN PURNA JUAL AVANZA DENGAN METODE SERVQUAL DAN PGCV (Studi Kasus BPPT HADJI KALLA CABANG URIP MAKASSAR) Armin Darmawan; Mulyadi Mulyadi; Nur Khaerani Busri
Journal of Engineering and Management in Industrial System Vol 2, No 2 (2014)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

This research examine cutomer level of satisfaction at service and repair in Toyota Hadji Kalla that aim to determine attributes which are priorities at PGCV index analysis. Method used in this study is servqual. This method is a tool used to measure quality of service attribute of each dimension (tangible, reliability, responseiveness, emphaty, and assurance). So we get the value of gap from different value between perception and expectation in customer value. This research followed by Potential Gain Customer Value (PGCV) method. Based on the survey results , the overall value of the average interest rate is 4.435 and the average value of the performance level is 3.924 , which means there is a gap between the service desired by the customer service received by 0.511 . By using PGCV index priority improvements to enhance the level of customer satisfaction is the availability of the quantity of automobile parts and components that meet the needs of customers , employees BPPT HK able to meet the delivery schedule of the vehicle as promised schedule , as well as employees of HK BPPT has properties polite , friendly , honest , and trustworthy.

STRATEGI KEBIJAKAN INDUSTRI MARINE POLITAN UNTUK MENDUKUNG KONSEP MAMMINASATA: MODEL KONSEPTUAL DENGAN PENDEKATAN SISTEM DINAMIK Retnani Dian Mudiastuti; Taufiq Nur; Sudirman Sudirman
Journal of Engineering and Management in Industrial System Vol 2, No 2 (2014)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Abstract South Sulawesi is a central Sulawesi Economic corridor flagship program in fisheries and marine sector. It has not been able to contribute significantly. On the other hand, is currently developing the construction of South Sulawesi instead focused on the development of the urban sector only through the concept Mamminasata (Makassar, Maros, Sungguminasa and Takalar), whereas the potential wealth of marine fisheries and South Sulawesi was very abundant . A development model that is able to integrate urban development and coastal development strategy oriented industrial and marine fisheries in the context of the region to support the Marine Politan Mamminasata as centrum and marine fisheries in Sulawesi. The purpose of this research is to develop a conceptual model related to the concept of holistic development of fisheries and marine industries as well as its relationship to the development of the city, so it can recommend appropriate and effective policies are sustainable. The model is built using system dynamics approach to generate sub system. Subsystem subsystem that is built is the means of production, subsistence fisheries, fish processing subsystem , the subsystem of marketing, supporting infrastructure subsystem, the subsystem income (fishing communities and government), fisheries policy subsystems and subsystem Mamminasata policy.

PENGGUNAAN METODE SOQ DALAM PENENTUAN KUANTITAS PEMESANAN PERISHABLE PRODUCT UNTUK MEMINIMALKAN RETURN Noviana Noviana; Retnani Dian Mudiastuti
Journal of Engineering and Management in Industrial System Vol 2, No 2 (2014)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Abstract For products with short life cycle, associated high risk is on the inventory management of finished products. This research took case study on newspaper company in South Sulawesi, which was forced to minimize newspaper return in order to operate in a more eficient level in high competition environment. The aim of this research is to find out the factors that caused newspaper overstock, to count the optimal order quantity with SOQ method (Single Order Quantity) and to compare the new quantity order proposed with the existing method used by the company, in term of return and cost. The result showed that SOQ method could decrease the return and cost caused. On November 2013 and December 2013, there were Rp. 116.844.000 dan Rp 120.112.800 cost saved, and the return also pressed by 48.685 units on November 2013 and 49.795 units on December 2013

EVALUASI PENGARUH POLA KERJA TERHADAP FATIQUE UNTUK MENGURANGI JUMLAH KECELAKAAN Ishardita Pambudi Tama; Oke Oktavianty
Journal of Engineering and Management in Industrial System Vol 2, No 2 (2014)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Fatigue experienced by most of the public transport drivers cause a decrease in the level of vigilance while driving . The demands of the company or demands to be able to make ends meet cause most of the public bus drivers keep working even in conditions of fatigue so that the condition often causes accidents . To determine the level of awareness of the driver while driving is done by spreading the data collection questionnaire and use vigilance test software . Data obtained by using software vigilance test is Average Reaction Time ( ART ) . The data is then analyzed to see regression correlation relation to the number of variables which are , long drive , long breaks and the number of breaks . From the analysis it was concluded that the ART is directly proportional to the length of time driving or driving , but inversely proportional to the length and number of rest breaks , where the longer breaks and more breaks then the value of ART will be smaller .

PERANCANGAN FASILITAS KERJA PROSES PENGELASAN YANG ERGONOMIS (Studi Kasus pada Bengkel PT Aji Batara Perkasa) Ronny Tuhumena; Rudy Soenoko; Slamet Wahyudi
Journal of Engineering and Management in Industrial System Vol 2, No 2 (2014)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

There are many small industryy that manufacture parts and accessories two-wheeled. Production process of parts and accessories has been done in the welding process. Welding is a common method used to connect the metal permanently. The results of observation on welding process identify there are many problems faced by operators of welding process. Welding facilities are not ergonomic and resulted in complaints of the welding operator. Results of nbm questionnaire given to operators welding showed that there are many complaints from operators. To solve the problems, this paper propose repairing on a working position and design work facilities that match with the anthropometry operators and then propose the additional aids ( jigs and a fixture ) for operators.

PENENTUAN PRIORITAS PERBAIKAN KUALITAS LAYANAN KESEHATAN DENGAN METODE SERVQUAL Hana Catur Wahyuni; Wiwik Sulistiyowati
Journal of Engineering and Management in Industrial System Vol 3, No 1 (2015)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Abstract The quality of health services is required by the health implementing-organization as a strategy to win the competition. In order to improve the quality of health services, there should be a sustainable improvement in all aspects of quality. This study aims to perform the identification of the quality of the existing services and determine the priorities for resolving the problem and improving the customer satisfaction. It applies Servqual method with five dimensions: tangible, responsiveness, reliable, assurance and empathy; and 25 research attributes. The questionnaires given to the respondents consist of three things: a questionnaire for the identification of the respondents, of the level of customer perception and of the level of customer expectation. The research results that the highest gap between the consumer perception and the consumer expectation found in the dimension of empathy and the attributes of the medical workers’ patience and amiability during health examination with the value of -1.05. These results indicate that the priority of health care quality improvement is by increasing the medical workers’ ability in doing health examinations with patience and amiability.

PERBAIKAN DESAIN SISTEM DISTRIBUSI IKAN DENGAN MENGINTEGRASIKAN METODE PHYSICAL DISTRIBUTION SERVICE QUALITY (PDSQ) DAN LEAN SIX SIGMA PADA DISTRIBUSI IKAN DI KABUPATEN SIDOARJO Wiwik Sulistiyowati
Journal of Engineering and Management in Industrial System Vol 3, No 1 (2015)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Abstract The fresh fish demand increase in the Sidoarjo district can be seen from the fish production amount increase which could be found in the fish market. The fish market became a fresh fish distribution center from fish farmers to customers. To keep the qualities of fish and its distribution services, designing the system design of fish distribution is need to be conducted. The aim of this research is to design a system design of fish distribution by integrating physical distribution service quality (PDSQ ) methods and lean six sigma methods at a fish market in Sidoarjo. This research is conducted to give a suggestion for fisheries and maritime department of Sidoarjo in providing services to public. This research began by measuring the quality of service by using the PDSQ method, then the highest of negative gap value would be identified to find “the waste” by lean method during the distribution process from producer to consumer which affects the quality of service, and than measured capability process using the six sigma method. By using both methods in implementing the system design improvement of fish distribution in Sidoarjo, the results show that the quality of services has increased the distribution of fish by the presence of some improvements facilities. These can be seen from the value of fish qualities which has increased in the reckoning of customer satisfaction from the gap value of each dimensions namely timeline of -2.08 becomes -0.81, availability dimension of -3.36 becomes -1.7, and condition dimension of -1.96 becomes -1.17, and scores of process capabilities of 4.11 becomes 4.43. The improvement of system design from this existing condition is by involving integrated service unit (UPT) of fish market as a control of the quality of fish and its distribution process to increase the customer satisfaction.

CASE-BASED REASONING UNTUK MENJAGA MUTU PELAYANAN PURNA JUAL OTOMOTIVE Mochammad Choiri; Purnomo Budi Santoso
Journal of Engineering and Management in Industrial System Vol 3, No 1 (2015)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Abstract Customer satisfaction was the main business factor. After sales service was one of the most important to ensure customer satisfaction. The main criteria for customer satisfaction we know as speed, fit for use, and fair. Human always use analogical method for make some decisions, such as use historical experience for fit the similar problem. If the old case in after sales service could be saved dan organized efectivelly and sistematix, so we can use it to solve the new problem that have similar type. Method that use old case as a reference to solve new proble in Artificial Intelligent (AI) we always call Case Based Reasoning (CBR). This paper use CBR System for car sales after service problem. We also use Esteem software for improvement tools.After use this tools we get some resume that process in sevice become effective and efficient.

IMPLEMENTASI LEAN SIX SIGMA, MULTI ATRIBUT FAILURE MODE ANALYSIS, DAN FUZZY ANALITIC HIERARCHY PROCESS UNTUK MENGIDENTIFIKASI PENYEBAB POTENTIAL DEFECT PADA PRODUK PARTICLE BOARD Mustakim Mustakim; Soedjito Soeparman; Surachman Surachman
Journal of Engineering and Management in Industrial System Vol 3, No 1 (2015)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Abstract One of increasing in product can be undertaken by working up the activity that it has value added for each their products and getting rid of various kind of extravagances, or it is called by Lean Thinking. In this research, the writer uses An approach to integrate the concept of Lean Six Sigma, Multi Attribute Failure Mode Analysis and Fuzzy AHP is to identify the cause of Potential Defect to reduce the defect product on the particle board product. From the results of the regressive analysis, it performs that the independent variable (Potential Defect) takes an important role to the mount of production that it can be stared to the Defect which has a high quality. Furthermore, the defect is called as blister. So, in this research, the writer is interested to study the defect blister. The causative element of blister itself consists of some elements. They are machine factor, human, and material elements. There are 17 elements that found in it, according to the result of analysis in using the concept of approachment Lean, Six Sigma, Multi Attribute Failure Mode Analysis and FUZZY AHP is useful to identify (the element M) that it has over size. So that, it is able to cause the failure of potential defect with a good quality that it is as big as 0,087. So, it can be stated that the conformation of standard to the output chipper machine and do a compliance to the Gap knife ring to the Flaker machine, so that it is able to reduce the potential defect to the tune of 39,5%.

USULAN PENERAPAN LEAN SIX SIGMA, FMEA DAN FUZZY UNTUK MENINGKATKAN KUALITAS PRODUK BOTOL SABUN CAIR Mario Sarisky Dwi Ellianto; Purnomo Budi Santoso; Achmad As'ad Sonief
Journal of Engineering and Management in Industrial System Vol 3, No 1 (2015)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Abstract The goal of lean six sigma method is to solve the problems of waste, especially defect. The goal of failure mode and effect analysis (FMEA) method is to be able to identify potential failures in the production process of e.g. liquid soap bottle in order to reduce production failure and to have reference from FMEA highest risk priority number for corrective actions. The goal of fuzzy method is to improve priority risks of FMEA method. By using fuzzy method the priority risks with the same value can be eliminated so that only one highest value can be used as a reference for corrective action. Result of lean six sigma method are four types of critical defects i .e. dirty black, lines in the wall of the bottle, neck narrowed / clogged, and uneven surfaces. One result of the FMEA calculation with the highest risk priority number (RPN) is dirty black defect.This is due to less attention to the composition of the material and contamination / burnt crust. The highest score of RPN is 48 and ranked as the first priority for actions. While result of fuzzy calculations is the highest fuzzy risk priority number (FRPN) with value of 3.327831. This is caused by dirty black defect due to less attention to the composition of the material. Therefore from these results of the highest causes of defects can be used as a reference for corrective action.

Page 3 of 22 | Total Record : 216

1 2 3 4 5

Filter by Year

2013 2025

Filter By Issues

All Issue Vol. 13 No. 2 (2025): In Process Vol. 13 No. 1 (2025) Vol 12, No 2 (2024): (in process) Vol. 12 No. 2 (2024) Vol. 12 No. 1 (2024) Vol 12, No 1 (2024) Vol. 11 No. 2 (2023) Vol 11, No 2 (2023) Vol 11, No 1 (2023) Vol. 11 No. 1 (2023) Vol 10, No 2 (2022) Vol 10, No 1 (2022) Vol 9, No 2 (2021) Vol 9, No 1 (2021) Vol. 9 No. 1 (2021) Vol 8, No 2 (2020) Vol 8, No 1 (2020) Vol 7, No 2 (2019) Vol 7, No 1 (2019) Vol 6, No 2 (2018) Vol 6, No 1 (2018) Vol 5, No 2 (2017) Vol 5, No 1 (2017) Vol 4, No 2 (2016) Vol 4, No 1 (2016) Vol 3, No 2 (2015) Vol 3, No 1 (2015) Vol 2, No 2 (2014) Vol 2, No 2 (2014) Vol 2, No 1 (2014) Vol 1, No 1 (2013) More Issue

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
-

Contact Email
-

Phone
-

Journal Mail Official
-

Editorial Address
-

Location
Kota malang,

Jawa timur

INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name -

Contact Email -

Phone -

Journal Mail Official -

Editorial Address -

Location Kota malang, Jawa timur INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
-

Contact Email
-

Phone
-

Journal Mail Official
-

Editorial Address
-

Location
Kota malang,

Jawa timur

INDONESIA