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The Asian Journal of Technology Management (AJTM)
Published by Institut Teknologi Bandung
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
PURPOSE The Asian Journal of Technology management aims to promote interdisciplinary research regarding the special problems and opportunities related to technology management fields in Asia and its effects beyond. It publishes papers by worldwide scholars, practitioners, and those interested in Asian technology development under one of these classifications research paper, viewpoint, conceptual paper, case study, literature review. The journal is intended as an instrument for individuals conducting research on technology management at both micro and macro level of analysis as well as its relationship with other managerial functions such as operations, marketing finance, and human resource. READERSHIP Researchers, educator, senior practitioners in the areas of technology economics, research and development, innovation management, technology management, technology transfer, technology and business strategy will find the journal interest. UNIQUENESS AS ATTRACTIVENESS FACTOR The uniqueness factor of Asian Journal of Technology Management is the scope of study which views the intersect of Technology and Management in a fashionable and unique way in creating competitive advantage of corporations and nations in Asia. As we are facing a fast changing Asia, where old customs and tradition meet technology adoption and the government, industry, corporations; the journal intends to take part in the swift change and is filling a niche in the journal business. There is no other journal that intersects Technology Management and micro-macro level analyzes in the continent of Asia where extensive and considerable shift of technology adoption is in a fast pace. AJTM Journal Indexed by Cross Ref, Index Copernicus, Google Scholar, DOAJ and Indonesian Publication Index (IPI). Print ISSN: 1978-6956; Online ISSN: 2089-791X
Arjuna Subject : -
Articles 296 Documents
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Impact of ATM Service on Customer Perception and Satisfaction of Indian Banks Malik, Garima; Bansal, Sanjeev
The Asian Journal of Technology Management (AJTM) Vol 8, No 2 (2015)
Publisher : School of Business and Management Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/ajtm.2015.8.2.3

Abstract

Abstract. Indian banking sector has completely changed. It has undergone much technological advancement that makes banking easy. Technological advancements are important but at the end what build customer satisfaction is proper management, employee behavior and customer relationship handling. Customer satisfaction is a sum of many variables that is many factors together leads to customer satisfaction. This modern electronic banking has completely changed the concept and functioning of banking system in India. Indian banking has moved from cash economy to cheque to and finally to the use of plastic cards. The customer satisfaction is dependent on customer awareness to a lot of extent. An unaware customer has less knowledge and therefore they cannot use the facilities completely even if they have it at their disposal. Customers prefer public sector banks when they are looking for trust and security and reliability. When it comes to speed, advancements and up gradation people shits from public sector banks to private sector banks. Customer gets satisfied only when they get quality service from the brand they are dealing with. This is very important for the marketers or the service providers as this leads to consumer satisfaction which benefits them and this brings loyalty to the brand enhancing the brand positioning. This research is important because new modern era has made people technology savvy they start their day with technology and end with technology therefore it is important to see the perception of users towards various factors of ATM. This research is conducted to see the highlighting factors that have direct impact on ATM services. Keywords: ATM, Customer satisfaction, Service quality, Private Banks, Public banks
Technological Innovation and Competitiveness in The Global Economy: India's Changing Status and Its Implications Mungila Hillemane, Bala Subrahmanya
The Asian Journal of Technology Management (AJTM) Vol 6, No 1 (2013)
Publisher : School of Business and Management Institut Teknologi Bandung

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Abstract

  This paper probes the changing innovation status and resultant competitiveness in the context of global economy and questions the recent ranking improvements of India on the basis of hard economic facts. This paper has made use of secondary data comprising innovation indices and competitiveness rankings published by international organizations and reputed business schools from time to time since 1996 to analyze the changing status of India internationally. Later, using secondary data on key macro-economic variables published by the Government of India, the recent ranking of India is closely examined as well as recent steps taken by the government of India to improve competitiveness is elaborated. The study throws light on the changing but improving innovation dimensions and competitiveness ranking of India since 1996 till 2010. From nowhere India emerges and occupies the second slot, after China, in the global competitiveness ranking. But hard core macro-economic variables do not justify India’s elevation to the top in any way. Given this, the study throws light on the recent policy measures announced by the Government of India and its implications as well as policy imperatives.
Enterprise Model for Vendor Development: A Study at Selected Technology Park Ab. Latif, Abdul Aziz; Abdul Rahman, Hamzah Dato
The Asian Journal of Technology Management (AJTM) Vol 2, No 2 (2009)
Publisher : School of Business and Management Institut Teknologi Bandung

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Abstract

The study addresses the issues of skills enhancement that need be implemented in three distinct phases of enterprise development. Phase I is the developmental phase where potential entrepreneurs are provided with skills needed for venture take-off or start-up. Phase II is the enterprise creation phase while Phase III is the market development phase. This paper also discusses the multiple roles of the Techno Center during each of these distinct phases. Based on the analysis, the study found that there are gaps across industrial sub-sectors in term of various skills needed to create sustainable enterprise and entrepreneur development. Those gaps are cognitive, interpersonal, technical, creativity, computation, communication, intrapersonal, conceptual, managerial, analytical, technological, acoustic, design, self-management, innovative, basic managerial, supervisory, and marketing. The Techno Centre Enterprise Development Model highlights the central and multiple roles required of The Techno Centre in order to effectively provide support and services during various phases of enterprise development. The services include skill development, networking and linkages services; technology transfer and consultancy services; advisory services; and after-care services have different contents at different stages of the enterprise development.Key words: technology park, sustainable enterprise, technology transfer
Factors Affecting Customer’s Perception of Service Quality: Comparing Differences among Countries - Case study: Beauty salons in Bandung and Tokyo Nakashima, Keiko; Putro, Utomo Sarjono; Mulyono, Nur Budi; Arai, Takeshi
The Asian Journal of Technology Management (AJTM) Vol 3, No 2 (2010)
Publisher : School of Business and Management Institut Teknologi Bandung

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Abstract

This paper examines a holistic study of analyzing several factors affecting service quality andtheir correlation with characteristic of customers based on value and life style. Furthermore,customer’s perception of service quality can be drawn from those relationships. Exploratoryfactor analysis and quantitative analysis is employed with case study of beauty salon serviceat Bandung and Tokyo. The results indicate how the quality of services is perceived differentlyby customers who have different value and life style, and also describe significant relationshipbetween value and life style with the affecting factors of service quality.Key words : service quality, value and life style, customer perception, beauty salon.
The Optimization of Human Resource’s Performance in Islamic Microfinance Institutions Through Job Analysis and Competency Model ismail, verni yuliaty; Zain, Efendy; Zulihar, .
The Asian Journal of Technology Management (AJTM) Vol 8, No 1 (2015)
Publisher : School of Business and Management Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/ajtm.2015.8.1.6

Abstract

Abstract. This study aims to develop a standard job analysis and human resource competency model for Islamic Micro Finance Institutions (Baitul Maal wat Tamwil), so it could be a reference for others, providing a standard professional human resources management on MFIs. This research is a field study designed as a survey, through the method of interviewing job holders and the supervisor with direct observation of the activities of field staffs. The data was analysed in the form of a verbal description of qualitative data. The main activity of the staff of MFIs is to encourage the low economic community through the activities of saving and financing. MFIs main characteristic is the principle of being directly in the field thus forming networks through regular meetings and maintaining a reliable service. MFIs personnel competency model consists of a cluster model based on teamwork/collaboration, customer focus, and communication competencies; technical cluster includes technical expertise and managing work competencies; and personal cluster is integrity, achievement orientation, and self-control competencies.Keywords: Baitul Mal Wattamwi, competency model, job description, job specification, micro finance institution
Applying System Dynamics Approach to the Fast Fashion Supply Chain: Case Study of an SME in Indonesia Lidia, Mariany W; Arai, Takeshi; Ishigaki, Aya; Yudoko, Gatot
The Asian Journal of Technology Management (AJTM) Vol 5, No 1 (2012)
Publisher : School of Business and Management Institut Teknologi Bandung

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Abstract

The fashion industry is the biggest contributor among the 14 creative industries in Indonesia. Nowadays many apparel companies are shifting toward the vertical integration. Since speed is everything to be successful in the apparel industry, fast fashion retailers must quickly respond to the market demand. This papers aims to develop a model of the supply chain of a small and medium scale enterprise (SME) of an apparel company in Indonesia and to propose a decision support system using System Dynamics (SD) and helps the management to identify the best business strategy. Simulated scenarios can help the management to identify the most appropriate policy to be applied in the future. Case study method was used in this research where data were collected from a typical fast fashion firm in Indonesia that produces its own wares ranging from raw materials to be ready-to-wear clothes, has three stores, a warehouse and is running online sales system. We analyses the result of many simulations in a fashion company from an operational point of view and from them we derive suggestions about the future business strategy in a small and medium fashion company in Indonesia. Keywords: system dynamics, fast fashion, supply chain management, SME, Indonesia
The Efficiency of Requesting Process for Formal Business-Documents in Indonesia: An Implementation of Web Application Base on Secure and Encrypted Sharing Process Setyawan, Aris Budi; Tarigan, Avinanta; Sussanto, Herry
The Asian Journal of Technology Management (AJTM) Vol 7, No 2 (2014)
Publisher : School of Business and Management Institut Teknologi Bandung

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Abstract

In recent business practices, the need of the formal document for business, such as the business license documents, business domicile letters, halal certificates, and other formal documents, is desperately needed and becomes its own problems for businesses, especially for small and medium enterprises. One stop service unit that was conceived and implemented by the government today, has not been fully integrated yet. Not all permits (related with formal document for business) can be completed and finished in one place, businesses are still have to move from one government department to another government department to get a formal document for their business. With these practices, not only a lot of the time and cost will be sacrificed, but also businesses must always fill out a form with the same field. This study aims to assess and identify the problem, especially on applying the formal document for business, and use it as inputs for the development of a web application based on secure and encrypted sharing process. The study starts with a survey of 200 businesses that have applied the formal document for their business, to map the initial conditions of applying the formal document for business in Indonesia . With these applications that are built based on these needs, it is expected that not only the time, cost, and physical effort from both parties are becoming more efficient, but also the negative practices of bureaucratic and economic obstacles in business activities can be minimized, so the competitiveness of business and their contribution for national economy will increase.Keywords : Formal documents, Efficiencies, Web application, Secure and encrypted sharing process, SMEs
Benchmarking Process and Its Relationship with Organizational Performance Hashim, Rushanim; Zien Yusoff, Rushaimi; Che Mat, Ruzinoor
The Asian Journal of Technology Management (AJTM) Vol 1, No 1 (2008)
Publisher : School of Business and Management Institut Teknologi Bandung

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Abstract

Benchmarking is recognized as an essential tool for continuous improvement of quality.Nowadays, many public sector organizations have been encouraged to implement benchmarking asone way of satisfying the government’s requirement that public organizations provide best valueservices. This paper begins with discussion of the literature that is integrated to point out the generalbasis of the topic. Then, this study will address the questions of whether the factors that affectingsuccessful benchmarking has relationship with benchmarking process as well as whetherbenchmarking process will lead to improvement of organizational performance. Therefore, the studyhad interviewed officers that involved in benchmarking project within 35 local authorities inPeninsular Malaysia. Finally, this paper also focuses on the methodology and data analysis of thestudy.Keywords: Benchmarking Process; Organizational Performance; Local Authorities
Required Steps of Managing International Equity Placement Strategic Alliance Wandebori, Harimukti; de Bruijn, Erik Joost; Steenhuis, Harm-Jan
The Asian Journal of Technology Management (AJTM) Vol 4, No 2 (2011)
Publisher : School of Business and Management Institut Teknologi Bandung

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Abstract

The purpose of the research is to unravel the steps of managing international equity placement strategic alliance (IEPSA). The steps of managing an IEPSA are obtained by conducting theoretical review. The theoretical reviews consist of theory of strategic alliance; definition, classification, and finding definition of an IEPSA, political and analytical considerations and the necessary steps. These steps of managing IEPSA can be classified into analyzing of macro consideration, micro consideration, domestic company’s stakeholder support, cultural understanding, strategic planning, internal support, human resource management, organizational arrangement, management control system, evolved cultural understanding, and evaluating results. In this research, the domestic partners who formed the IEPSAs are limited to State-Owned Enterprises (SOEs). The IEPSA was one of the means of privatization. The research will be beneficial for both foreign and domestic partners who form an IEPSA in the previous SOEs. By knowing the steps of managing the IEPSA both partners will be able to secure a successful implementation of IEPSA. By identifying the steps of managing the IEPSA, the stakeholder will not see IEPSA as threat rather as an opportunity to improve performance, to create synergy, and generate benefits for both partners and stakeholder. By knowing the necessary steps of managing the IEPSA, the stakeholder including society and politician will envisage the IEPSA as a means of effectively improving the SOEs’ performances.The research was espected to provide contributions for the research on strategic alliances. Apparently, there exist no literatures discussing about IEPSA in the domain of strategic alliances. Keywords: strategic alliance, equity placement, international equity placement strategic alliance, privatization, steps of international equity placement strategic alliance, state-owned enterprises
Knowledge Management System in Health & Social Care: Review on 20 Practiced Knowledge Management Ridhwan, Muhammad Saiful; Oyefolahan, Ishaq Oyebisi
The Asian Journal of Technology Management (AJTM) Vol 6, No 2 (2013)
Publisher : School of Business and Management Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (70.343 KB)

Abstract

The importance of managing medical information has become very critical in the healthcare delivery system. Medical information nowadays are optimized towards serving different areas such as; diagnosing of diseases, planning and administration, treatment and monitoring of patient outcomes, services and costs. This article provides a review into various Health and Social Care systems which encompasses the Knowledge Management value. For analysis, more than 30 systems that are related to Health and Social Care were gathered via Internet research, only 20 of these systems were finally selected based on recent system development and popularity of the system.Keywords: Health Care, Knowledge, Knowledge Management, Social Care, systemdoi:10.12695/ajtm.2013.6.2.4 How to cite this article:Ridhwan, M.S., and Oyefolahan, I.O. (2013). Knowledge Management System in Health & Social Care: Review on 20 Practiced Knowledge Management. The Asian Journal of Technology Management 6 (2): 92-101. Print ISSN: 1978-6956; Online ISSN: 2089-791X. doi:10.12695/ajtm.2013.6.2.4

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