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INDONESIA
Jurnal Kebijakan dan Pelayanan Publik
Published by Universitas Bandar Lampung
ISSN : -     EISSN : 24431214     DOI : http://dx.doi.org/10.36448/ejkpp.v9i3
Core Subject : Social,
Social Sciences
Jurnal Kebijakan dan Pelayanan Publik (e-JKPP) diterbitkan oleh Magister Ilmu Administrasi Program Pascasarjana Universitas Bandar Lampung, tujuan utama jurnal ini adalah untuk menyebarkan analisis kritis dan orisinal dari para peneliti dan praktisi akademik tentang berbagai masalah sosial, Kebijakan, politik, pemerintahan, dan Administrasi baik lokal, Nasional maupun Internasional. yang dapat diakses dan diunduh secara gratis secara online untuk memastikan visibilitas tinggi dengan peningkatan kutipan untuk semua artikel yang diterbitkan. memberikan analisis eksklusif tentang isu-isu sosial, Kebijakan, politik, pemerintahan, dan Administrasi dari berbagai perspektif. e-JKPP memberikan hasil studi berkualitas tinggi dan pemikiran baru bagi praktisi akademik, peneliti, dan publik untuk mendobrak kompleksitas dan dinamika perubahan sosial-politik kontemporer. Jurnal e-JKPP telah terdaftar ISSN 2443-1214 sejak 2015. e-JKPP Terbit dalam bahasa Indonesia sejak tahun 2015, e-JKPP terbit Tiga Kali Pertahun Pada April, Agustus, dan Desember. e-JKPP mengundang peneliti, akademisi, praktisi, dan publik untuk mengirimkan tulisan kritisnya dan berkontribusi pada pengembangan Kebijakan dan Pelayanan Publik secara Lokal, Nasional dan Internasional.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 209 Documents
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Analisis Pelaksanaan Tugas Pokok dan Fungsi Tata Administrasi dalam Tata Administrasi Biro Umum Sekretariat Daerah Provinsi Lampung Agus Purnomo; Ida Laila Maika
e-JKPP Vol 9, No 3 (2023): Desember
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v9i3.3423

Abstract

This study aims to identify and analyse the implementation of the main tasks and functions of the and inhibiting factors in the implementation of the main tasks and functions of the Lampung Province Regional Secretariat General Bureau in the coordination and implementation of budget management. The study uses a qualitative approach with the focus of research on the main tasks and functions of the Lampung Province Regional Secretariat General Bureau in the coordination and implementation of budget management. The results showed that the implementation of the main tasks and functions of the Lampung Provincial Regional Secretariat General Bureau in the coordination and implementation of budget administration had gone well according to the strategic plan of the Lampung Provincial Secretariat General Bureau, but the realisation had not succeeded in achieving the target of 100% as determined by achieving an average of 89.1%. Then, the factors that support the implementation of the main tasks and functions of the Lampung Provincial Secretariat General Bureau include communication, sources, trends or behaviours and bureaucratic structures, while the inhibiting factor consists of the content of the policy, information, support and potential distribution.
ANALISIS KUALITAS PELAYANAN PEGAWAI KLINIK HEWAN DI PROVINSI LAMPUNG Lia Sari; Muhammad Ardiansyah
e-JKPP Vol 9, No 3 (2023): Desember
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v9i3.3438

Abstract

Within the scope of local government, public service can be interpreted as providing assistance or meeting the needs of individuals, groups, and other organizations with an interest in the organization, in accordance with established policies and guidelines. Since the main objective of public service is to satisfy service consumers, service principles are required for its implementation. In other words, entities providing public services are required to adhere to public service principles when providing public services. The research aims to find out how the quality of employee services at the Regional Technical Implementation Unit of the Animal Health Service Centre, Veterinary Public Health, and Veterinary Clinics This study uses a qualitative descriptive method; the data source in this study uses primary and secondary data. The data in this study were obtained based on employee informants of the Livestock and Health Service Office of Lampung Province. Data collection techniques in this study used interview techniques, documentation, and observation. The results of the study seen from the tangible and reliability dimensions are still not optimal. Lack of infrastructure, unavailability of operating rooms and operational support drugs, unavailability of separate examination rooms, unavailability of facilities and infrastructure for handling clinical waste, and a limited number of personnel with the required competencies and expertise from the dimensions of responsiveness, assurance, and empathy, the service quality of veterinary clinic officers is good. Officers are able to provide services carefully, precisely, and quickly. Officers work professionally in accordance with existing standard operating procedures. In general, the service quality of veterinary clinic officers is good but not optimal.
Analisis Kualitas Pelayanan Publik di Kantor Kelurahan Kotabaru Kecamatan Cibeureum Kota Tasikmalaya Iskandar, Ade; Kornelia, Kornelia; Lakoni, Lakoni
e-JKPP Vol 10, No 1 (2024): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v10i1.3814

Abstract

This study aims to assess the quality of public services at the Kotabaru Village Office and identify factors that support and hinder these services. The research was conducted in Kotabaru Village, Cibeureum Subdistrict, Tasikmalaya City using observation and interview methods with service providers and users, with data analysis using qualitative descriptive analysis. Data collection included observation, interviews, and documentation, with interviews conducted with seven respondents. The research findings show that public services at the Cibeureum District Office have generally been running well. The main factors affecting service quality include employee discipline, availability of equipment and facilities, availability of service standards, and guarantee of cost and timeliness in the service process. Supporting aspects of service quality are employee discipline, showing good performance and behaviour, employee responsiveness to service users, guaranteeing timely service processes. The inhibiting aspects of service quality are lack of equipment and facilities, absence of clear service standards, uncertainty in the service process.
Implementasi Kebijakan Menteri Pertanian Nomor 67 Tahun 2016 Tentang Pembinaan Kelembagaan Petani di Dinas Perkebunan Provinsi Jawa Barat Mariane, Ine; Herlinda, Herlinda; Sepriadi, Sepriadi
e-JKPP Vol 10, No 2 (2024): Agustus
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v10i2.4098

Abstract

Farmer institutions as forums for farmer organizations have not yet functioned optimally. This study aims to examine and analyze the implementation of the Minister of Agriculture's Regulation Number 67 of 2016 on Farmer Institutional Development in Indonesia, specifically at the Plantation Service of West Java Province, as well as the factors that support or hinder its success. Using a descriptive qualitative method, the study reveals that communication remains suboptimal due to budget constraints and the large coverage area, while resources are inadequate due to a limited number of human resources (HR). However, the attitude or disposition is favorable, with tasks for regional facilitators or extension workers being clear and continuously implemented. The bureaucratic structure is well-organized, with facilitators providing counseling in accordance with Standard Operating Procedures (SOPs) and maintaining effective communication with farmers. Supporting factors include the quality of human resources, the commitment and support of central and local governments, and the enthusiasm and dedication of targeted farmer groups. On the other hand, challenges include the limited number of HR, the vast agricultural land area, the diverse ages of farmer group members, weak group organizational structures, budget constraints, insufficient facilities and infrastructure for facilitators, poor communication, and the mental attitudes of farmers. Overall, while the policy implementation is generally positive, it remains suboptimal and requires further improvement.
Pengaruh Tambahan Penghasilan Pegawai Terhadap Kinerja Pegawai di Sekretariat Daerah Provinsi Sulawesi Tenggara Bake, Jamal; Marghana, Revisya Alita; Merliyana, Merliyana
e-JKPP Vol 10, No 1 (2024): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v10i1.3815

Abstract

This study aims to analyse the effect of additional employee income on performance at the Regional Secretariat of Southeast Sulawesi Province. The research method used is quantitative descriptive analysis. The population of this study consisted of 64 employees who were Civil Servants or State Civil Apparatus who worked at the Secretariat in the southeast Sulawesi Province. This study used a total sampling approach, by including all employees as samples. Data collection was carried out using a closed questionnaire with a Likert scale, while data analysis was carried out using descriptive statistics and simple linear regression. The results showed that additional income had a positive and significant effect on employee performance at the Regional Secretariat of Southeast Sulawesi Province. For future research, it is recommended to focus on analysing the indicators of Employee Performance Allowance based on the theories of experts and not only rely on laws or regulations. In addition, future research can explore other factors outside the current research model that may affect employee performance, beyond the scope of the Employee Performance Allowance.
Implementasi Program Sembako dan E-Warong Kube Dalam Jejaring Kebijakan Rahmawati, Aulia; Ratnawati, Nanik; Ardiansyah, Muhammad; Wiradi, Rinaldo; Fazardo, Rewind Tri
e-JKPP Vol 10, No 2 (2024): Agustus
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v10i2.4100

Abstract

This research aims to see how the implementation of non-cash basic food programmes and cash basic food programmes within the framework of policy networks. In addition, it also looks at the existence and existence of e-warong kube in the distribution of basic food programmes. The research method used is a qualitative method with data collection techniques of documentation studies, interviews and observations. The findings of this research are that the non-cash basic food programme is more optimal based on the seven dimensions in the policy network framework. In addition, e-warong kube is an empowerment target of the non-cash basic food program which is a major program benefit for the community, especially in terms of socio-economics. Whereas the cash grocery programme does not have an empowerment target.
Implementasi Kebijakan Penerimaan Pajak Kendaraan Bermotor Dalam Meningkatkan Pendapatan Asli Daerah Provinsi Lampung Siswanto, Hendra; Indriani, Indriani; Handayani, Agustuti; Irsandi, Irsandi; Rinova, Dora
e-JKPP Vol 10, No 2 (2024): Agustus
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v10i2.4095

Abstract

This study examines the implementation of the motor vehicle tax revenue policy in enhancing Regional Original Income (Pendapatan Asli Daerah/PAD) in the Province of Lampung, with a focus on the role of the Provincial Revenue Agency (Badan Pendapatan Daerah/Bapenda). The research investigates how effectively the policy has been applied, identifies the challenges faced in its implementation, and evaluates its impact on PAD. The study reveals that while the policy is well-structured, its implementation is still not fully optimal. The target group, which consists of vehicle owners, has not yet fully complied with tax obligations, leading to a gap in revenue generation. Despite the relatively conducive environmental factors and collaboration among related institutions, bureaucratic procedures and unresponsive staff remain key barriers to achieving the policy's objectives. Furthermore, there is a lack of public awareness regarding the importance of timely tax payments. This study emphasizes the need for improvements in public service quality, staff responsiveness, and taxpayer compliance to meet the set targets and ultimately increase the effectiveness of the policy in contributing to PAD. The findings provide valuable insights for policymakers and local government agencies to refine the implementation strategy and optimize tax revenue collection in the region.
Analisis Kinerja Pelayanan Penyuluh Pertanian Pada Dinas Ketahanan Pangan, Tanaman Pangan dan Hortikultura Majalengka Terhadap Kepuasan Petani Tanaman Padi di Kabupaten Majalengka Bajuri, Diding; Sari, Jayantie Diana; Rezka, Ria
e-JKPP Vol 10, No 2 (2024): Agustus
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v10i2.4102

Abstract

This study evaluates the performance of agricultural extension officers at the Food Security, Crop, and Horticulture Office of West Java Province in relation to the satisfaction of rice farmers in Majalengka Regency. Using a descriptive qualitative approach, the findings indicate that extension officers who provide accurate, responsive, and relevant technical information significantly enhance farmer satisfaction, despite challenges such as a limited number of officers, difficult access in remote areas, and insufficient attention to farmers' socioeconomic conditions. Key factors influencing satisfaction include accessibility, service frequency, and the relevance of extension materials, with farmers receiving regular services and personalized approaches reporting higher satisfaction and productivity increases of up to 20%. To improve service quality, the study recommends increasing the number of extension officers, ensuring equitable distribution, implementing continuous training, and adopting approaches that better address farmers' social and economic needs.
Pengembangan Sumber Daya Manusia di Sekretariat Daerah Kabupaten Tanggamus Ardiansyah, Zeky; Wiranida, Wiranida; Juwita, Masayu Nila; Malik, Malik; Purnomo, Agus
e-JKPP Vol 10, No 2 (2024): Agustus
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v10i2.4096

Abstract

Human resource development at the Regional Secretariat of Tanggamus Regency has not been optimally implemented by each section, as evidenced by the infrequent organization of training, seminars, and employee participation policies that are conducted in a simple manner without staged and continuous planning, even though these needs are urgent. This study uses a qualitative method, with data collection techniques including observation, interviews, and documentation, while data analysis techniques involve data reduction, data presentation, and conclusion drawing. The research results indicate that human resource development at the Regional Secretariat of Tanggamus Regency has been carried out through job rotations across departments to enhance experience and understanding of responsibilities, educational orientation training for employees in both formal and non-formal contexts, and leadership guidance aimed at improving employee performance, although such guidance has not been fully absorbed by some employees. Job rotation aids employees in understanding new responsibilities, while formal and non-formal training provides opportunities to enhance their competencies, yet leadership directions to employees still require improvement to be more effective. Therefore, leadership attention to human resource development through job rotation, training, and guidance needs to be enhanced and carefully re-planned to ensure that human resource development implementation significantly impacts employee performance improvement.
Analisis Mendalam Mengenai Implementasi Sistem Informasi Dalam Rangka Pemberdayaan Dan Peningkatan Kesejahteraan Keluarga Di Lingkup Pkk Provinsi Lampung Rauf, Eka Ubaya Taruna; Wisnaningsih, Wisnaningsih; Juwita, Farida; Suri, Intan
e-JKPP Vol 10, No 2 (2024): Agustus
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v10i2.4113

Abstract

The province of Lampung implements the Family Empowerment and Welfare Information System (SIPPK). The management of this system is based on the work programs of the PKK Mobilizing Team, aimed at facilitating online services for the team and emphasizing the importance of family empowerment and welfare programs. However, it is observed that the cadres face challenges due to inadequate equipment, limited work facilities, and unappealing communication methods, which hinder the implementation of family empowerment and welfare programs. This affects the cadres' performance in carrying out the PKK programs optimally. When the information system is not well implemented, the cadres struggle to identify or plan programs that meet community needs. They also face difficulties in gathering, mobilizing, and nurturing community potential, particularly families, leading to less effective implementation of PKK programs. This study aims to understand the implementation of the Family Empowerment and Welfare Information System and assess the performance of PKK cadres in Lampung province. Data was collected through observations, interviews, and documentation, and analyzed qualitatively. The results show that the implementation of the information system in Lampung faces challenges, such as the lack of supporting devices like laptops or projectors, which hinders effective communication and socialization. This leads to monotonous, less engaging communication and affects the cadres' performance in executing the Family Empowerment and Welfare Information System.

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