E-Journal of Tourism
E-Journal of Tourism promotes and enhances research developments in the field of tourism. The journal provides an international platform for debate and dissemination of research findings whilst also facilitating the discussion of new research areas and techniques. E-Journal of Tourism continues to add a vibrant and exciting channel for those interested in tourism and hospitality research developments.
The scope of the journal is international and encompasses research into tourism aspects as well as the development of new research approaches. It continues to include high quality research papers in any area of tourism, including reviews of literature in the field and empirical papers on tourism issues.
Articles
234 Documents
<![CDATA[The Modifications of Spiritual Healing in Bali Tourism ]]>
<![CDATA[I Gede Sutarya]]>;
<![CDATA[I Nyoman Sirtha]]>
<![CDATA[ E-Journal of Tourism Volume 4 Number 1 (March 2017) ]]>
Publisher : <![CDATA[Centre of Excellence in Tourism Udayana University ]]>
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DOI: 10.24922/eot.v4i1.30167
<![CDATA[Spiritual healing is a health development through a kind of spiritual activities like mantra, religious symbols, rituals, breathing, and meditation that have entered into the tourism of Bali. The study reveals the modifications of spiritual healing in Bali tourism. The research was conducted in Ubud Tourism Region and in the Region of Muncan. This study is a qualitative research. The collection of data was conducted through literature study, observation and interviews. The analysis was conducted qualitatively by classification, interpretation and inference. Modification of spiritual healing in Bali tourism occurred as a result of the dialogue among tourists with healers or local gurus.This modification revises and adds spiritual healing, by maintaining the native gurus and the native rituals of Bali. Native gurus and native rituals of Bali are the expectation of the spiritual healing of foreign tourists in Bali. This expectation is manifest in the longing for gurus and the development of authentic atmosphere. Thus, the native gurus and the native Balinese ritual are augmented products in the Bali spiritual healing in the face of competition from similar products. This indicates that Bali must retain its image as the original source of spiritual healing in the world.]]>
<![CDATA[English Communication Strategies in Tourism ]]>
<![CDATA[Angela Bayu Pertama Sari]]>
<![CDATA[ E-Journal of Tourism Volume 5 Number 2 (September 2018) ]]>
Publisher : <![CDATA[Centre of Excellence in Tourism Udayana University ]]>
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DOI: 10.24922/eot.v5i2.41411
<![CDATA[The advance development in tourism industry is established through interrelated systems. One of which is the online booking platform. Not only for booking, but the online website also becomes the platform for giving reviews that portrays guests’ compliments or even complaints. Those compliments are powerful to give the guests positive image about the accommodation; however, the complaints will do in the contrary way. It may lead the accommodation into negative image. Accordingly, it is necessary for the accommodation providers to handle the complaints by giving the responses or reply of the guests’ reviews. That action will become the effort to turn the guests’ disappointment into satisfaction. In order to achieve it, several English communication strategies in handling complaints were executed. This research takes the responses of 8 accommodation providers towards the guests’ review as the subject of the research. It is conducted by using content analysis method. The results yields 4 strategies that exists in the responses, namely: attentiveness that correlates with the hospitality in communication appears 100% of the total responses; explanation that presents the clarification and elaboration appears in 79% of the total responses; effort, that is the presentation of the promising action in the future, exists in 46% of the total responses and the least is apology, that is the action of saying sorry, exists in 25% of the total responses.]]>
<![CDATA[The Influence of Services Quality to Domestic Tourists’ Loyalty through Domestic Tourists’ Satisfaction at Mount Bromo Tourism in East Java Indonesia ]]>
<![CDATA[Rizki Amelia]]>;
<![CDATA[Santi Palupi]]>
<![CDATA[ E-Journal of Tourism Volume 3 Number 2 (September 2016) ]]>
Publisher : <![CDATA[Centre of Excellence in Tourism Udayana University ]]>
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DOI: 10.24922/eot.v3i2.24001
<![CDATA[This study was aimed to analyze the influence of quality of tour services to domestic tourists’ loyalty at Mount Bromo East Java. The number of respondents were 100 domestic tourists who have visited Mount Bromo at least 2 times. Three variables were used namely, quality of service as an independent variable, satisfaction as an intervening variable, and loyalty as the dependent variable. Path analysis was used to analyze the data. The results showed that: i) Quality of tour services significantly influenced satisfaction of domestic tourists at Mount Bromo, ii) Quality of tour services also significantly influenced domestic tourists’ loyalty, and iii) Customers satisfaction significantly influenced domestic tourists’ loyalty at Mount Bromo. The results indicated that there were positive perception of domestic tourists on the quality of tour services, satisfaction and loyalty at Mount Bromo.]]>
<![CDATA[Factors Influencing Tourists Revisit to Bali as Mice Destination ]]>
<![CDATA[Ni Made Eka Mahadewi]]>;
<![CDATA[I Komang Gde Bendesa]]>;
<![CDATA[Made Antara]]>
<![CDATA[ E-Journal of Tourism Volume 1 Number 1 (March 2014) ]]>
Publisher : <![CDATA[Centre of Excellence in Tourism Udayana University ]]>
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DOI: 10.24922/eot.v1i1.9845
<![CDATA[Plan to revisit of MICE tourists has been highlighted as an important research topic in competitive market of tourism destinations especially in MICE Destination. Despite the considerable number of research on MICE tourists, it remains unclear why MICE tourists undertake to plan their repeated visits and what kind of indicators influenced. This research aims to identify factors influencing MICE tourists to revisit to Bali – Indonesia. By using SEM (Structural Equation Model), one of the results of this study indicated that MICE Destination’s attribute, Promotion, Satisfaction and Image were the important factor to affect Revisit of MICE tourists to come again or revisit to Bali as MICE Destination. Concerning with MICE tourists perception on revisit; tourist visit to Bali for MICE destination can be enhanced by promotion through image of Bali.]]>
<![CDATA[Wellness Tourism in Puncak West Java Indonesia Area ]]>
<![CDATA[Sri Pujiastuti]]>
<![CDATA[ E-Journal of Tourism Volume 6 Number 2 (September 2019) ]]>
Publisher : <![CDATA[Centre of Excellence in Tourism Udayana University ]]>
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DOI: 10.24922/eot.v6i2.53473
<![CDATA[Wellness tourism is one of the attractions that has become a trend both in Indonesia and in the world, in addition to providing business opportunities and can also have a positive impact on health and fitness that have not been managed optimally. The area that has the potential of wellness tourism is in Puncak area which is found in West Java, especially in the PTP Nusantara VIII Gunung Mas area, which has a tea plantation as well as a spring in it. The distance that is not too far from the capital city of Jakarta, makes this area a tourist destination for escape or relaxation from routine activity. This study uses a descriptive qualitative approach where data collection uses in-depth interviews, documentation and review literature from various sources and where the results obtained are presented thoroughly to get a complete picture of the potential of wellness tourism in the peak regions. The results obtained in this study are that the management and regulation of wellness tourism are felt appropriate to be developed in this area, due to the natural potential possessed in accordance with the background or motivation of tourists who come to this area. In addition, wellness tourism that is based on nature and managed jointly with the local community will contribute positively to the improvement of the economy of the surrounding community and environmental preservation that will be maintained over time. Keywords: Wellness Tourism, Puncak area]]>
<![CDATA[Developing Dayah as Religious Tourism Destination in Aceh ]]>
<![CDATA[Heriani Heriani]]>;
<![CDATA[M Baiquni]]>;
<![CDATA[Djoko Wijono]]>;
<![CDATA[Yulia Arisnani Widyaningsih]]>
<![CDATA[ E-Journal of Tourism Volume 5 Number 1 (March 2018) ]]>
Publisher : <![CDATA[Centre of Excellence in Tourism Udayana University ]]>
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DOI: 10.24922/eot.v5i1.38459
<![CDATA[Aceh has several religious tourism destinations, especially the historic mosques and the graves of the Ulama but it turns out that many tourists also come and visit Dayah. The flow of tourist arrivals to Dayah has not been well organized, whereas the potential of Dayah as a religious tourism destination is very large to be developed. This study aims to provide an overview of the potential and strategy of Dayah development as one of the religious tourism destinations in Aceh. The research method used in this research is qualitative with observation and interview based on primary and secondary data. The results show that some Dayah in Aceh who have great potential need to be developed as a religious tourism destination. The potential development efforts can be through several strategies that involve the role of government, Ulama and Dayah managers and the Dayah community. Keywords: Dayah, potential, strategy, religious, tourism]]>
<![CDATA[The Influence of Bali Brand Equity on Tourists Traveling Behavior ]]>
<![CDATA[I Ketut Surya Diarta]]>
<![CDATA[ E-Journal of Tourism Volume 2 Number 2 (September 2015) ]]>
Publisher : <![CDATA[Centre of Excellence in Tourism Udayana University ]]>
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DOI: 10.24922/eot.v2i2.19578
<![CDATA[There is already known that brand equity of tourism destination can influence tourist decision making to choose a destination to be visited. However, there is no information on how tourism destination brand equity influences tourist’s behavior during their vacation in destination such as extend tourist length of stay, encourage to be revisit tourist, and willing to recommend for others. This research aims to analyze the effect of Bali brand equity on tourists traveling behavior. The research was conducted from January to November 2015 in five main tourism objects in Bali. Data were collected through survey of 240 foreign tourists and analyzed using multivariate analysis of variance (MANOVA). The research result shows that the influence of Bali brand equity to tourists traveling behavior as a whole through destination brand awareness, destination brand image, destination brand association, and destinastion perceived quality. While, individually: (a) the frequency of visiting Bali is affected by distinctive features for stunning natural beauty of Bali and safe and peaceful Bali turism destination, (b) the length of stay during vacation in Bali is affected Bali as one of the world's main destination, strong brand Bali recall, warm-politely-friendly local people, safe and peaceful destination, and excellent tourism physical facilities, and (c) the frequency recommending Bali to others is affected by distinctive features for stunning natural beauty of Bali, warm-politely-friendly local people, and safe and peaceful destination. Give stressing on the attributes of destination that develop tourist’s positive behavior to Bali as a tourism destination will determine the success of Bali in world tourism market competition.]]>
<![CDATA[The Effect of Service Quality in International Airport I Gusti Ngurah Rai on Satisfaction, Image, and Tourists Loyalty Who Visited Bali ]]>
<![CDATA[Saroha Manulang]]>;
<![CDATA[I Komang Gde Bendesa]]>;
<![CDATA[I Nyoman Darma Putra]]>
<![CDATA[ E-Journal of Tourism Volume 2 Number 1 (March 2015) ]]>
Publisher : <![CDATA[Centre of Excellence in Tourism Udayana University ]]>
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DOI: 10.24922/eot.v2i1.19439
<![CDATA[Airport are the first and the last contact point for tourists when they arrive at their holiday destination. Therefore, the airport facilities are a source of first impression that effect the quality expectations of the tourists on holiday activities. Bali as a world class tourism destination to develop and renovate the Ngurah Rai International Airport in order to improve quality of service in order to give higher satisfaction for tourists visiting Bali. Based on this study aims to determine (1) the effect of quality of service to tourists' satisfaction and the image of Bali tourism; (2) the effect of the image of tourism and the quality of service to the loyalty of tourists visiting Bali; (3) the effect of the satisfaction of tourists to the tourism image and loyalty of tourists visiting Bali; (4) the effect of indirect tourism image of the traveler loyalty through satisfaction of tourists; (5) service quality indirectly traveler loyalty through tourism image; and (6) to determine the rating opinion on the quality of service Bali's Ngurah Rai International Airport. Population of this research was all foreign tourists visiting Bali through Ngurah Rai Airport at the time of the research. The research samples included 348 respondents were chosen with nonprobability sampling. accidental sampling technique. Data collected through questionnaires, interviews and observations. The collected data were analyzed with SERVQUAL, Importance Performance Analysis (IPA), and Structural Equation Modelling (SEM) for hypothesis testing. The results showed (1) the quality of service Bali's Ngurah Rai International Airport is a positive effect on tourist satisfaction and the image of Bali tourism; (2) the image of tourism and service quality Bali's Ngurah Rai International Airport is a positive effect on loyalty rating; (3) The traveler satisfaction positive effect on tourism image and loyalty of tourists visiting Bali; (4) Tourism image positive effect on loyalty through satisfaction of tourists; (5) service quality Bali's Ngurah Rai International Airport affect the tourist loyalty through tourism image; and (6) overall rating opinion on the quality of service in the high category, with the highest quality opinions contained in the tangible dimension and the opinion of the lowest quality is below average are in the dimension of reliability.]]>
<![CDATA[The Process of Making Tempe Benguk as Tourist Attraction in Kulon Progo Yogyakarta ]]>
<![CDATA[Dhanik Puspita Sari]]>
<![CDATA[ E-Journal of Tourism Volume 4 Number 2 (September 2017) ]]>
Publisher : <![CDATA[Centre of Excellence in Tourism Udayana University ]]>
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DOI: 10.24922/eot.v4i2.36399
<![CDATA[This research discuss the process of making tempe with benguk bean (Mucuna pruriens) as the raw material that can be developed into a form of cultural tourism attractions which aims to improve the income level of the local community in the area of Kulon Progo Regency, Yogyakarta. The used of Benguk Bean based on its originally that only can be found around this region and cannot be treated carelessly due to contain toxic compounds which must be removed. The process and method of cooking is still done in traditional ways, it begin by washing the benguk bean, boiling to fermenting and transform into edible food. The makers still using the traditional stove with firewood or old coconut leaf, bamboo strainer, using ashes, yeast, and banana leaves or teak leaves. This study uses a qualitative study approach. The data used are primary and secondary data collected in several ways including observation, in-depth interviews, documentation and litelature study. This study will focus on the activities done in the process of making tempe benguk as a tourist attraction using Mix activties: the nature of activities in tourism destination.]]>
<![CDATA[Tour Consumer Analysis Syllabus ]]>
<![CDATA[Peni Zulandari Suroto]]>;
<![CDATA[Eka Ardianto]]>
<![CDATA[ E-Journal of Tourism Volume 6 Number 1 (March 2019) ]]>
Publisher : <![CDATA[Centre of Excellence in Tourism Udayana University ]]>
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DOI: 10.24922/eot.v6i1.47478
<![CDATA[Currently, there is no undergraduate program majoring Events Management in Indonesia. It is a challenge for creating the syllabus that complies with national and global uniformity and still has own characteristic. The strengths of Events Management Body of Knowledge (EMBOK) are the ‘management, administration and operations’ sides, which applied by many universities’ curricula. Adding syllabi focusing on ‘consumptions’ sides of the tour consumer (or audience in events) is relevant in the tourism studies since it is strongly connected with culture and performing arts. The aim of this paper is describing the process of innovating the “Tour Consumer Analysis” syllabus in undergraduate Events program (S1 Event) under tourism study at Universitas Prasetiya Mulya – Indonesia by applying SCAMPER technique and continued with putting it all together into 16 sessions of the course. The syllabus was implemented in one semester to 32 students. Three kinds of evaluation and feedback were designed. The students presented brilliant event ideas and audiences journey. This showed that with this syllabus, learning objectives are achieved. Second, students upload their feedback about their understanding of the topic. Lastly, in the next semester, students implemented some concepts on their theatrical performance and art By focusing on the tour consumer, students have the ability to create events that can make them re-visit or stay longer in the same destination to give a bigger impact on society. Further research to conduct integration with other courses is necessary. Keywords: events management, syllabus innovation, SCAMPER, tourism curricula.]]>
