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E-Journal of Tourism
Published by Universitas Udayana
ISSN : 25410857     EISSN : 2407392X     DOI : -
Core Subject : Humanities, Art,
Arts Humanities
E-Journal of Tourism promotes and enhances research developments in the field of tourism. The journal provides an international platform for debate and dissemination of research findings whilst also facilitating the discussion of new research areas and techniques. E-Journal of Tourism continues to add a vibrant and exciting channel for those interested in tourism and hospitality research developments. The scope of the journal is international and encompasses research into tourism aspects as well as the development of new research approaches. It continues to include high quality research papers in any area of tourism, including reviews of literature in the field and empirical papers on tourism issues.
Arjuna Subject : -
Articles 234 Documents
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Evaluation of Service Quality of Diving Tourism in Bali, Indonesia I Ketut Sudiarta
E-Journal of Tourism Volume 11 Number 1 (March 2024)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v11i1.111114

Abstract

Bali diving tourism needs to be managed properly to strengthen competitiveness in the face of increasingly fierce competition. Using a set of attributes of diving tourism, this study aims to evaluate the compatibility of the diving tourism attributes that are important to divers and the performance of these attributes and to determine the actual performance of the diving tourism attributes in Bali. Data were collected through a questionnaire survey of 236 respondents regarding the importance of the 20 diving tourism attributes and their satisfaction with these attributes. As many as 13 of the 20 diving tourism attributes in Bali performed positively, meaning that the level of satisfaction exceeded the level of importance, and only one attribute performed negatively, meaning that the level of satisfaction was lower than the level of importance. Importance-Performance analysis shows that the attributes that are the competitive strengths of Bali diving tourism are coral cover, coral diversity, water visibility, dive equipment settings, divemaster competence, safety measures, and pre-dive briefing. The attributes that become weaknesses are the fish abundance, fish diversity, megafauna, and the implementation of the diving code of conduct. Diving tourism stakeholders in Bali must focus on improving the attributes that are weaknesses and maintaining the attributes that are strengths to strengthen the competitiveness of Bali diving tourism in the future.
The Influence of Tourism Activities on Tourism Decisions in The New Normal Era Erma Lusia; Indra Kusumawardhana; Ridho Bramulya Ikhsan
E-Journal of Tourism Volume 11 Number 1 (March 2024)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v11i1.108600

Abstract

After surviving the covid-19 epidemic, civilization must eventually adjust to a new normal. Currently, certain situations are unpredictable and cannot be anticipated or projected based on previous historical data. After enduring the lengthy quarantine and the tremendous mental stress brought on by the complicated circumstances, the priority for most individuals is to take vacations. Traveling to various locations that provide a variety of holiday experiences becomes a viable option to selecting. What attribute of a destination has become more important to individuals when they decide to travel? This study investigates the significance of destination attributes to travel decisions in the new normal. In this study, the spearman rank correlation is employed to analyse data collected randomly from 150 respondents. The study's results indicate that activity has significant relationship to travel decision. The findings of this research will aid the tourism sector in developing strategies for visitor-oriented activities. Another critical advantage is recognizing that customer behaviour directly impacts a company's long-term success.
Can Renewed Tensions of Tourist Areas Be Resolved? The Key Issue of Stakeholders’ Alignment Paul Caudan
E-Journal of Tourism Volume 11 Number 1 (March 2024)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v11i1.114483

Abstract

Tensions in tourist areas (over-visiting, waste management, traffic jams, conflicts of use, etc.) raise fundamental questions about sustainable development, the distribution of wealth, social justice, cultural identity and inclusion. Paradoxically, few decisions are taken to resolve these tensions, despite the dissatisfaction of all tourism stakeholders. The aim of this study is to help resolve the tensions in tourism areas by identifying a global method for aligning stakeholders. We conducted 72 interviews with all the tourism stakeholders in two very different tourist areas (Brittany and Bali) and used the concepts of sustainable tourism, stakeholders and strategic alignment. The results show that (1) the stakeholders, whether in favour of tourism development or not, all agree on the need to resolve the tensions in the tourist areas; (2) the obstacles and levers of the stakeholders play a decisive role in their commitment to collectively resolving the tensions in the tourist areas; (3) the existing data on tourist numbers are the subject of debate among the stakeholders and slow down the commitment to concrete action. Our conclusions are encouraging, since tensions in tourist areas constitute a problem like any other, which makes it possible to envisage a global methodology for aligning stakeholders. However, the subject of tourist numbers remains a stumbling block in the project to resolve tourism tensions in these areas. Three avenues of research are proposed to help overcome this dead end: integrating the notion of perceived value into measures of tourist numbers in tourist areas, mobilising participatory science to increase the potential of measures of tourist numbers, and adapting the technological acceptance model to tourist numbers.
Facial Expression as Emotional Diagnostic (FEED): New Opportunities for Tourism and Hospitality (A Literature Review) Charlotte De Sainte Maresville; Christine PETR
E-Journal of Tourism Volume 11 Number 1 (March 2024)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v11i1.114484

Abstract

Facial expressions can be used to understand the emotional needs of tourist travelers. Interpreting facial expressions allows for customizing offers, enhancing emotional engagement, and obtaining customer evaluations. To guide stakeholders in the tourism industry in effectively integrating this technology, this article presents the potential of using facial expressions in tourism. The present approach (Facial Expression as Emotional Diagnostic: FEED) consists of 4 steps: 1) emotional diagnosis, 2) pre-experience customization, 3) emotional engagement during the experience, and 4) customer satisfaction measures. By distinguishing between online and offline situations, we unfold these 4 steps of the FEED process. Further research will address associated technical and ethical challenges, including algorithmic biases and privacy concerns.
Development of E-Marketing Model Based on Android/iOS Application for Whale Shark Tourist Destination in Botubarani Village, Bonebolango Regency, Gorontalo Rizki Aditya Mohamad; Titien Damayanti; I Wayan Mertha
E-Journal of Tourism Volume 11 Number 1 (March 2024)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v11i1.112943

Abstract

This research is a research conducted to develop an android/iOS application-based e-marketing model in whale shark tourist destinations, Botubarani Village, Bonebolango Regency as one of the marketing media. This research was raised with the premise that information and communication technology is growing. Where information is available and can be accessed anytime and anywhere. The objective of this study is to create an e-marketing model for Whale Shark Tourist Destination in Botubarani Village, utilizing android/iOS platforms. This research uses qualitative methods with a descriptive approach with the main material in the form of primary and secondary data which aims to develop an e-marketing model based on android / iOS applications. Prototyping is an approach in software development that allows interaction between system developers and system users. The results of this study resulted in an android/iOS-based application developed as a marketing model for whale shark tourist destinations in Botubarani Village.
Happiness and Unhappiness Stoic Tourist in Bali Nyoman Ariana; Ketut Antara; Wayan Agung Panca; I Gusti Bagus Arya Yudiastina; I Komang Budi Suryawan
E-Journal of Tourism Volume 11 Number 1 (March 2024)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v11i1.114482

Abstract

Stoicism is a philosophy that teaches the creation of a happy life. From a tourism perspective, stoicism is the primary goal of tourists visiting a tourist destination. However, some tourists visiting a destination have the opposite experience, feeling uncomfortable, anxious, angry, or even stressed while traveling. Therefore, it is essential to delve deeper into the connection between Stoic behavior and foreign tourists (foreign tourists) through research. Notably, research is needed on the stoic behavior of foreign tourists who enjoy services and products while traveling in Bali. Based on this, this research aims to analyze tourist happiness associated with the travel experience. Data collection methods include interviews, observations, and documentary studies. Respondents are European foreign tourists visiting Bali. The method used is qualitative descriptive analysis. Data analysis uses NVivo to answer the factors influencing Stoic tourists in Bali. This research found eight factors of happiness with the highest percentage. These factors include friendly people, beautiful nature, many tourist activities, delicious food, beautiful culture, a positive vibe, many experiences, and everything in Bali. In the future, stoic tourists will require more massive amplification so that tourism in Bali can be of higher quality and sustainable.
Sentiment and Sunsets: Analysing Online Reviews of Kuta Beach in Bali Gde Indra Bhaskara; I Gede Anom Sastrawan; I Gusti Bagus Arya Yudiastina
E-Journal of Tourism Volume 11 Number 1 (March 2024)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v11i1.114486

Abstract

This study offers a thorough examination of online reviews to gain insights into visitor opinions and experiences at Kuta Beach, a renowned tourist attraction in Bali, Indonesia. Using advanced techniques in sentiment analysis and data analytics, the research investigates 3,726 online reviews from January 2016 until October 2023, carefully analysing the content and emotional tone of each review. The research indicates that Kuta Beach is generally well-regarded, with a median review rating of 5 and a mean sentiment polarity of 0.41. However, there are significant issues raised about cleanliness and overcrowding. Aspect-Based Sentiment Analysis (ABSA) has identified cleanliness and crowdedness as important factors that impact visitor satisfaction. The findings of the study indicate that it is vital to address these concerns in order to improve the visitor experience and maintain the beach's popularity. In addition, the research provides valuable suggestions for enhancing visitor satisfaction, including addressing overcrowding, improving cleanliness, and fostering connections with local communities to promote sustainable tourism development. This analysis not only offers a glimpse into current visitor experiences but also enhances our understanding of consumer sentiments in the age of the internet, which is crucial for effective tourism management and marketing strategies.
The Role of Stakeholders in The Perhutani Puncak Area Bogor District, West Java Sri Pujiastuti; Firlie Lanovia Amir
E-Journal of Tourism Volume 11 Number 1 (March 2024)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v11i1.113420

Abstract

Part of the North Tugu tourist village consists of forests, mountains, bays, waterfalls and plantations which are in conservation areas. The village has various problems related to tourism management. Some of the obstacles experienced by the organizers were the existence of several policies that conflicted both practically and constitutionally. This research aims to map tourist interest regarding management involving several stakeholders, such as Perhutani, Forest Village Community Institutions, Tugu Utara Tourism Village, Village-Owned Enterprises, PT Sumber Sari Bumi Pakuan (SSBP). The method used was descriptive qualitative, by conducting interviews with 7 (seven) informants, observation and document study. The analysis tool used is NVivo R1-7. The results of the analysis show that the management of the North Tugu Tourism Village is at the involvement stage towards the development stage. This research resulted in the identification of the roles of stakeholders, based on management collaboration, it appears that Forestry and Tourism Villages play a significant role as managers who are directly involved technically. The stakeholder collaboration aims to preserve the natural sustainability of the North Tugu Tourism Village and improve the welfare of the community in the forest area.
Empowering the Voice of Heritage: The Evolution and Impact of Tourist Guiding in Saudi Arabia Enas Fares Yehia
E-Journal of Tourism Volume 11 Number 1 (March 2024)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v11i1.113667

Abstract

This article explores the development of tourist guiding in Saudi Arabia, tracing its historical roots and analyzing the vital role guides play as cultural ambassadors and educators. It highlights the rigorous training and professional development programs that ensure guides are well-prepared to display Saudi heritage in a way that is both accurate and engaging. In this article, one of the most prominent focuses is on the empowerment and inclusion of women in the profession of tourist guiding. Further investigation into the influence of tourist guides on the preservation of cultural heritage and the promotion of sustainable tourism is presented in this article. Tourist guides are an essential component of the tourism ecosystem in Saudi Arabia, not only do they serve as guardians of cultural heritage, but they also play a significant role in Saudi Arabia's efforts to become a destination of choice for tourists from all over the world. Underscoring the transformative power of tourism that is directed by expertise, passion, and a profound dedication to heritage preservation is the role that they play in linking cultures and generating positive change.
The Role of Ecotourism in Reducing Poverty and Unemployment: A Mixed Method Approach Fikile Xaba; Eyitayo Francis Adanlawo; Nomusa Yolanda Nkomo
E-Journal of Tourism Volume 11 Number 1 (March 2024)
Publisher : Centre of Excellence in Tourism Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24922/eot.v11i1.114082

Abstract

Ecotourism is perceived as a promising initiative capable of poverty alleviation and job creation. This study investigated whether ecotourism helps to alleviate poverty and unemployment in relatively underdeveloped areas such as the UMkhanyakude district municipality. The study used a parallel, convergent research design comprising qualitative and quantitative research applications. Both random and purposive sampling techniques were used to select a sample of 204. In selecting respondents for the quantitative dimension, two types of databases obtained from each of the local municipalities were used. The first database comprised community registers, and the second included a list of companies registered with the municipality’s supply chain or procurement unit. Specifically, the criteria used to select participants included expertise, understanding of ecotourism programme implementation processes, skills, and proximity to ecotourism projects. Four (n = 4) officials and four (n = 4) program managers, for a total of eight, were selected from each of the four local municipalities. This resulted in a combined purposive sample of 32 participants (8 x 4 = 32) for the interviews. The Statistical Package for the Social Sciences (SPSS) was employed to analyse quantitative data. The qualitative data were processed through the ATLAS TI application. From the results, it can be deduced that, to a greater extent, ecotourism is contributing towards the reduction of poverty and unemployment in UMkhanyakude District Municipality. Based on the results, it can be concluded that ecotourism has the potential to reduce poverty and unemployment in rural communities in line with the dimensions of sustainable development goals. Benchmarking activities that focus on community roles and responsibilities, awareness-building strategies at the community level, stakeholder consultation and involvement, and capacity-building programmes are recommended.

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