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Jurnal Manajemen Pelayanan Publik
Published by Universitas Padjadjaran
ISSN : 25809970     EISSN : 25811878     DOI : -
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation
Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu desentralisasi dan dekonsentrasi, penguatan kelembagaan publik dan kajian umum yang berkaitan dengan pelayanan publik.
Arjuna Subject : -
Articles 257 Documents
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Strengthening e-Government through SIMPEG: Digital Transformation of Civil Servant Mutation in Badung Regency Dionisia, Inda Putri; Wijaya, Komang Adi Sastra
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.65681

Abstract

The Human Resources Management Information System (SIMPEG), which is based on e-Government, has accelerated the transformation of personnel administration into digital thanks to advancements in information technology. This study investigates how SIMPEG enhances e-Government by transforming the civil servant mutation process in Badung Regency, Bali Province, Indonesia. This transformation resulted from the previous inefficient manual system, which often led to delays, inaccuracies, and lack of clarity. Data was collected thru semi-structured interviews with structural officials, system operators, and technical staff at the Personnel and Human Resource Development Agency (BKPSDM), supported by documentation and direct observation. A qualitative case study approach was used. This research involved ten informants who were purposively selected based on consent and anonymity. The research results show that SIMPEG reduces errors, ensures accurate and real-time data, and speeds up the mutation process. An integrated data system improves verification, inter-unit coordination, and administrative transparency. More than just a technical improvement, SIMPEG helps realize e-Government principles such as efficiency, accountability, and transparency in local governance. This research shows that SIMPEG is not only a digital tool, but also an important part of e-Government reform at the local level. This research shows that the use of technology can modernize personnel management and support sustainable bureaucratic transformation.
Public Service Management Approach to Teaching Factory Design at SMK Wahidin Cirebon for Soft Skills Improvement through Work Culture in Retail Education Nurhasanah, Nurhasanah; Ahman, Eeng; Dahlan, Dadang; Mulyadi, Hari
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.65596

Abstract

This research purposed to design a Teaching Factory (TeFa) learning model based on work culture principles to enhance students’ soft skills in retail education, focusing on Public Service Management and Organization. The research was conducted at SMK Wahidin Cirebon and partner vocational schools, the model provided students with hands-on experience in authentic, service-oriented retail activities reflecting real workplace environments. The study used a Research and Development (R&D) approach, adapting Borg & Gall’s (2003) model into a Four-D Model (Define, Design, Develop, Disseminate). Participants included 396 11th-grade Retail Business students from SMK Wahidin Cirebon and five vocational schools in West Java. The model integrated Kaizen-based work culture; which are Seiri, Seiton, Seiso, Seiketsu, and Shitsuke; into teaching factory learning to simulate public service industry standards. Validation confirmed that the TeFa BK model met quality criteria, while trials showed its practicality (teacher performance), effectiveness (improved students’ soft skills), and positive student responses. Students achieved an average soft skills improvement of 18.36 points (p < 0.001), with consistent results across schools. The novelty lies in applying public service management and organization principles within a Kaizen-informed work culture, producing a scalable, effective Teaching Factory model for vocational retail education.
Analysis of the Implementation of the Minimum Service Standard Policy for Outpatient Care in Hospitals Maharani, Cintya; Haryono, Bambang Santoso; Hermawan, Hermawan
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.65265

Abstract

This study examines the implementation of the Minimum Service Standard (MSS) policy for outpatient care at Ngudi Waluyo Regional Hospital, Wlingi, as mandated by Director’s Regulation No. T/T 188/41/409.52/PER/2024 on Public Service Standards. A qualitative case study approach was employed, with data collected through in-depth interviews with 36 informants, direct observations, and document analysis. Data were analyzed using NVivo software. The findings reveal four key factors affecting policy implementation: (1) Unsystematic communication processes; (2) disparities in the distribution of human resources and inadequate maintenance of technological facilities; (3) staff dispositions marked by inconsistencies between commitment and discipline; and (4) complex bureaucratic structures accompanied by uneven understanding among personnel. While community support for the policy was relatively strong, public participation had not yet been fully optimized. Recommended strategies include strengthening internal communication channels, adopting data-driven human resource management, implementing transparent performance systems, simplifying bureaucratic procedures, and fostering adaptive service innovations. This study contributes to the literature on public policy implementation in the health sector, particularly regarding efforts to enhance the quality of outpatient care services.
The Role of Women's Leadership on the Effectiveness of Villages owned Enterprises in Indonesia Lestari, Tyastuti Sri; Ismaniah, Ismaniah; Saimima, Ika Dewi Sartika; Nuraida, Tia
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.52806

Abstract

The population of Indonesia according to the Central Statistics Agency (BPS) in mid 2023 is 278 million people. In spite of this, women still need to make up ground in a number of developmental fields, impacting national productivity. Globally, women face similar challenges in development, prompting the United Nations to prioritize sustainable development goals (SDGs) and strive for gender equality by 2030. This research is based on the theory of transformational leadership, where transformational female leaders empower villages, create inclusivity, and advance sustainable economics Leadership issues, particularly concerning women, remain a pertinent topic. In Indonesia, where women's participation in culture is limited, the Village-Owned Enterprises (BUMDes) program emerged as a pivotal initiative by the Ministry of Villages, Development of Disadvantaged Regions, and Transmigration. BUMDes, which was established in 2014, aims to enhance community welfare by establishing legal entities managed by villages. With an important focus on women's leadership, the program has acquired prominence and has contributed significantly to the success of BUMDes, as well as to the acceleration of village towards autonomy the nation.
Public Sector Synergy for Poverty Alleviation (Institutional Collaboration in Blitar Local Government) Saleh, Choirul; Mustofa, Mochammad Zainal
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.66013

Abstract

Poverty alleviation is a multidimensional challenge that requires an integrated response at the local government level. This study analyzes institutional collaboration practices in poverty reduction in Blitar Regency, Indonesia, using a qualitative case study approach through interviews, observation, and document analysis. The findings reveal the presence of both formal mechanisms (TKPK forums, planning synchronization, and integrated databases) and operational arrangements (SLRT, Sidaksos, and cross-agency technical teams) that facilitate inter-sectoral coordination. However, persistent challenges remain, including data discrepancies, sectoral ego, limited resources, and low community participation. In response, the local government has introduced institutional innovations such as the Annual Action Plan (RAT), poverty dashboard, Sidaksos application, the Gotong Royong movement, and pentahelix collaborations with universities and the private sector. These findings indicate that collaborative governance, supported by adaptive innovations, can strengthen institutional synergy. The study contributes to the theoretical discourse on network governance and inter-organizational collaboration, while also offering practical insights for enhancing decentralized governance.
The Implementation of Digital-Based Public Services through the Akudicari Application: A Case Study on the Population and Civil Registration Office of Badung Regency from the Perspective of Good Governance Yolanda, Agnes Yosi; Wirantari, I Dewa Ayu Putri
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.65680

Abstract

This study analyzed the implementation of digital-based public service delivery through the Akudicari application at the Population and Civil Registration Office (Disdukcapil) in Badung Regency, Bali Province, Indonesia, within the framework of good governance principles. Akudicari, a digital platform for monitoring the status of civil documents, was developed in response to limited face-to-face services during the COVID-19 pandemic, aiming to promote efficiency, transparency, and accountability. This research employed a qualitative descriptive approach with data collection techniques including interviews, observations, and document analysis. The findings indicate that the Akudicari application reduced service time by 30%, broadened public access to online information, and minimized illicit practices such as service brokerage. The principles of good governance were reflected in transparency, accountability, effectiveness, responsiveness, and public participation. However, challenges persisted, such as low digital literacy in rural areas, limited internet infrastructure, and disparities in human resource capacity. Strategies implemented included regular staff training, system updates, and intensified public outreach. This study provides empirical insights into strengthening local digital public service governance and proposes the Akudicari application as a scalable, accountable, and adaptive model for digital transformation in government services.
Beyond the Uniform: Determinants of Income and Welfare Among Indonesian Navy Retirees Suwarno, Panji; Triyani, Triyani; Sindrawati, Sindrawati
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.66901

Abstract

Retirement among Indonesian Navy personnel often creates a sharp decline in income while financial needs persist, underscoring the urgency to identify determinants of post-service welfare. This study aims to examine how education, training, occupation, age, and rank shape income and welfare among Navy retirees. Drawing on human capital and empowerment theory, it employs a quantitative explanatory design with purposive sampling of 202 respondents in East Java. Data were collected using structured questionnaires and analyzed with Partial Least Squares–SEM via SmartPLS 4.1.0.0, complemented by multiple regression analysis. Results indicate that education has the strongest effect on welfare, training enhances income, and rank significantly predicts income disparities, while post-service occupation contributes positively to welfare. However, the model explains welfare and income only moderately, implying the role of other structural and social factors. These findings highlight the importance of comprehensive empowerment strategies that combine individual capacity building with institutional support.

Page 26 of 26 | Total Record : 257

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