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INDONESIA
Jurnal Manajemen Pelayanan Publik
Published by Universitas Padjadjaran
ISSN : 25809970     EISSN : 25811878     DOI : -
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation
Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu desentralisasi dan dekonsentrasi, penguatan kelembagaan publik dan kajian umum yang berkaitan dengan pelayanan publik.
Arjuna Subject : -
Articles 258 Documents
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Collaborative Model Strategy Through Co-Innovation and Government Empowerment Programs to Enhance Regional Performance in Poverty Alleviation in West Java Yakin, Cecep Nurul; Rahayu, Agus; Disman, Disman; Wibowo, Lili Adi
Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i2.62789

Abstract

This study aims to provide an in-depth analysis of the influence of collaborative strategy, co-innovation, and empowering government on regional performance in poverty alleviation in West Java. Addressing empirical, theoretical, and research gaps, the study seeks to bridge existing literature by examining these relationships in a context where prior research is limited. Employing a descriptive and verification design with a quantitative approach, data is collected through questionnaires distributed to the Poverty Alleviation Coordination Teams (TKPKD) across 27 regencies and cities in West Java. The study utilizes non-random quota sampling and processes the data using Partial Least Squares Structural Equation Modeling (PLS-SEM) to ex-plore both direct and mediated effects among the variables. The anticipated results suggest that collaborative strategy positively influences re-gional poverty alleviation performance, both directly and indirectly through the me-diating roles of co-innovation and empowering government. Additionally, the study expects to reveal that geopolitical factors, government policies, and bureaucratic leadership significantly shape the implementation of collaborative strategies in the region. This research makes a novel contribution by addressing a significant empirical gap in the study of collaborative strategies in poverty alleviation within West Java.
The Role of the Audit Agency in Maintaining the Integrity of State Budget Use: An Empirical Study of Audit Result Reports Kurniati, Poni Sukaesih; Suryanto, Suryanto
Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i2.62885

Abstract

The integrity of state budget use is essential for ensuring credible and accountable public financial governance. This study analyzed the role of the Audit Board of Indonesia (BPK) in upholding budget integrity through audits of government financial statements. Using a mixed-method approach, it integrated quantitative analysis of BPK Audit Report data (2018–2023) with qualitative insights from interviews with auditors, policymakers, and academics. The quantitative method applied ordinal logistic regression to examine the impact of audit findings and state losses on audit opinion categories, while the qualitative analysis explored perceptions of BPK’s effectiveness. The findings revealed that a higher number of findings and larger financial losses were negatively associated with audit opinion quality, indicating that audit outcomes reflect actual fiscal integrity. Furthermore, both auditors and policymakers emphasize that BPK's effectiveness depends on institutional independence, the credibility of audit opinions, and the implementation of audit recommendations. These results highlight the requirement to strengthen BPK not only in technical auditing capacity but also in fostering institutional trust and inter-agency collaboration. Accordingly, BPK performs a strategic role in promoting transparency and accountability in public budgeting.
Stakeholder Collaboration Assistance Model in Village Planning and Budgeting Jopang, Jopang; Tuwu, Darmin; Unga, Wa Ode Harliyanti; Darwin, La Ode Ahmad; Rosika, Rosika
Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i2.61415

Abstract

Village planning and budgeting in Indonesia is now reaping many problems, including human resources and the planning and budgeting model applied to several village heads in the country. One of the areas studied in Indonesia is Southeast Sulawesi Province with research locations in Muna Regency, namely 7 seaside villages and 8 non-seaside villages. This research aims to develop a collaborative mentoring model to improve the effectiveness of village planning and budgeting. This study uses a qualitative approach with a case study method in Muna Regency, Southeast Sulawesi, involving 15 villages with document analysis and in-depth interviews. Based on research that has been carried out, the village documents in Muna Regency already have village medium-term development plan documents, but most villages have expired village medium-term development plan documents. In addition, village assistance in budgeting has also not been maximized, such as the number of budgets in the field of community empowerment that are not planned in the deliberations of the village community development plan but then appear when the village revenue and expenditure budget changes and most of the activities are repeated for less than 4 (four) years. For an effective mentoring model in village planning and budgeting is the Stakeholders Collaborative Model in Village Planning and Budgeting in Muna Regency involving Ministries, Provincial Governments, Regency/City Regional Governments, District Governments, Village Community empowerment cadres and/or Third Parties.
Evaluation of the Effectiveness of SEHATI Innovation in Improving the Efficiency of Halal Certification for Micro and Small Enterprises in Indonesia Veranita, Mira; Turyandi, Itto; Wahyudi, Wahyudi; Gunardi, Gunardi
Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i2.62700

Abstract

This study aimed to evaluate the effectiveness of the SEHATI (Free and Fast Halal Certification for Micro and Small Businesses) service innovation in improving the efficiency of the halal certification process in Indonesia. The main issue raised is the low efficiency of time, cost, and access to halal certification services, especially for Micro and Small Businesses (UMK). By using a mixed method approach and convergent parallel design, quantitative data was collected through a survey of 71 UMK actors, while qualitative data was obtained through interviews with BPJPH, LPH, and PPH assistants. The results of the analysis showed that time efficiency, cost efficiency, process accessibility, and flexibility do not have a significant effect on service satisfaction. At the same time, qualitative findings reveal various obstacles such as limited digital literacy, hidden costs, and inefficiencies in the field verification process. Although SEHATI has brought about change through digitalization and self-declaration, its implementation has not been fully effective. SEHATI is a strategic innovation with the potential to improve the efficiency of halal certification, yet its implementation still requires improvements in the aspects of assistance, system simplicity, and digital infrastructure so that its benefits are felt evenly and sustainably by MSME actors.
Encouraging Employee Innovative Behavior in the Public Sector through Effective Leadership Styles: A Systematic Review Makhrojan, Roni; Sudiro, Achmad; Thoyib, Armanu
Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i2.59666

Abstract

The innovative behavior of employees in the public sector is one of the essential aspects of efforts to improve the quality of public services. Leadership is a key factor that performs a significant role in encouraging public sector employees to engage in innovation activities. This research aims to explore leadership styles and characteristics that can facilitate employees' innovative behavior in public organizations. The study was carried out using a systematic literature review approach with the PRISMA framework. A total of 48 scientific articles were selected for in-depth review and analysis. The results of the analysis show that the transformational leadership style is the approach most widely discussed in the public sector context and is proven to be effective in encouraging employee innovative behavior. A deeper analysis found that leadership characteristics such as supporting innovation and creativity, inspiration and motivation, collaboration and empowerment, visionary thinking, and building good personal relationships were found to be closely related to the innovative behavior of organizational members. These findings make a significant contribution to the development of leadership literature in the public sector while offering practical guidance for public organizations in implementing effective leadership strategies to encourage innovation.
Review of the Fund Disbursement Process at the Public Service Agency of the Politechnic of State Finance STAN (Case Study of Teaching Honorarium Payment in 2023) Adhitama, Satria; Uliansyah, Beta Andri Anggiano; Bartholdi, Bayu Augustee; Yhoganjaya, Yhoganjaya
Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i2.62032

Abstract

The implementation of training at the Politechnic of State Finance STAN (PKN STAN) has led to administrative issues, particularly in the form of delayed honorarium payments to trainers. This delay not only affected the financial situation of the trainers but also had the potential to lower motivation and reduce the quality of teaching. This study aims to explore the process of disbursing funds to the public service agency at the Politechnic of State Finance STAN (PKN STAN), specifically regarding the payment of honorariums in the 2023 budget year. A qualitative approach was used, with data collected through in-depth interviews with individuals directly involved in the honorarium disbursement process. The results revealed that the delay in payments was caused by limited human resources in the Service and Business Development Unit, which handles business services. The increased number of trainings was not matched by adequate staff, leading to delays in processing administrative documents. Additionally, the business process burdened a single officer with all stages of training, causing an imbalance in workload and further delays. The study recommends adding more staff and improving the business process by separating tasks before and after training to enhance the efficiency of honorarium disbursement.
Strategy for Improving Public Services Based on Balanced Scorecard in the Department of Transportation of West Bandung District Zairusi, Zairusi; Muis, Abdul
Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i2.62431

Abstract

This study aims to analyze the implementation of Balanced Scorecard in the West Bandung Regency Transportation Agency as a strategic tool to measure and manage organizational performance in the public sector. Amid challenges in ensuring accountability and service quality, this research addresses the problem of performance inefficiency in public transportation services. The research method used is qualitative with a case study approach, which utilizes secondary data from performance reports, policy documents, and public satisfaction surveys. Through the analysis of four main perspectives of balanced scorecard —finance, customer, internal process, and learning and growth—this study shows that the implementation of balanced scorecard can improve the efficiency and effectiveness of public services. From a financial perspective, Dishub KBB can optimize budget management and resource allocation to support transportation infrastructure and public transportation subsidies. The customer perspective highlights the importance of measuring public satisfaction related to punctuality, safety, and service quality. Efficiency in internal processes allows for the identification and improvement of operational bottlenecks. Finally, learning and growth show that innovation and human resource development are key to facing challenges and improving service quality. This study makes a significant contribution to the development of performance management models in the public sector.
Evaluation of Public Services on Community Satisfaction at the Regional Secretariat of Kepulauan Riau Province Rivai, Nur Ilmiah
Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i2.55351

Abstract

This study aims to evaluate the quality of public services provided by the DPRD Secretariat of the Kepulauan Riau Province using a descriptive qualitative approach. The analysis is based on secondary data from the 2023 Government Performance Accountability Report (LAKIP), particularly focusing on the Community Satisfaction Index (IKM). The study interprets quantitative performance metrics through a qualitative lens using the Results-Based Evaluation (RBE) framework, examining nine service elements including service procedures, responsiveness, competency, infrastructure, and complaint handling. Respondents reported a high level of satisfaction across most service dimensions, with eight out of nine elements categorized as “Very Satisfied” based on national scoring standards (Menpan RB No. 14/2017). The highest score was recorded in the Service Implementation element (average score: 3.76), while the lowest Service Suitability received a score of 3.20, indicating a gap between service delivery and public expectations. The overall IKM score of 86.14 places the Secretariat in the “Very Good” performance category and exceeds both its 2022 score and the national average for provincial institutions. Although the findings indicate commendable public service delivery, continuous improvement is essential particularly in aligning service outcomes with community needs and expectations. Strategic recommendations include enhancing user experience audits, refining service communication standards, and expanding digital integration to increase transparency and responsiveness.
Determining Factors of Digital Public Service Management Implementation Policy at Subdistrict Level in South Jakarta City Marthalina, Marthalina; Dione, Frans; Saribulan, Nur
Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i2.59855

Abstract

This research examined the determining factors in implementing digital public service policies at the sub-district level in South Jakarta, focusing on policy substance, task behavior of implementers, work network interactions, target group participation, and resources as proposed by Hamdi (2014). Digital public services at the sub-district level are aligned with the Electronic Based Government System (SPBE) framework but still face various challenges. This research adopts a post-positivist approach using qualitative data collection methods. The novelty of this study remained in its emphasis on the determining factors influencing the success of digital public service policies at the sub-district level. The findings revealed that determining factors influence the implementing of digital transformation policies in public services at the sub-district level in South Jakarta. Clear policies accommodated to local needs, cross-agency collaboration, and improvement of public digital literacy, socio-cultural influences, and the importance of participatory approaches involving community feedback are identified as supporting factors for the success of digital public services at the sub-district level.
Good Corporate Governance in Implementing Corporate Social Responsibility at the State-Owned Enterprise PT. Antam UBPN Kolaka Said, Achmad Lamo; Djabbari, Muhammad Hidayat; Azis, La Ode Asrun; Hidayat, Rahmat
Jurnal Manajemen Pelayanan Publik Vol 9, No 2 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i2.63214

Abstract

The Corporate Social Responsibility (CSR) program of PT. Antam UBPN Kolaka is an essential part of the company's efforts to fulfill its social and environmental responsibilities in line with the principles of Good Corporate Governance (GCG). However, challenges in applying GCG principles in the CSR program, such as transparency, accountability, independence, and fairness, still need further examination, particularly in the context of uneven program distribution. This study purposed to analyze the application of Good Corporate Governance principles in implementing Corporate Social Responsibility programs at Antam UBPN Kolaka. The main focus of this research was on the principles of transparency, accountability, responsibility, independence, and fairness in CSR management. The research method employed is a qualitative approach with data analysis through interviews, observations, and documentation. The results indicated that Antam UBPN Kolaka has been consistently applying GCG principles in its CSR programs, with particular attention to community and government involvement, as well as fair and proportional distribution of benefits. The application of these principles reflects transparent and accountable governance, oriented toward social sustainability. This study concludes that Antam UBPN Kolaka has successfully built CSR governance that aligns with GCG principles, although there are still shortcomings in terms of the distribution gap, limited access to information for the community, and the influence of external pressures that may affect the objectivity of the CSR program.

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