Garuda - Garba Rujukan Digital

Analisis Faktor-Faktor Yang Mempengaruhi Kebijakan Dividen Pada Perusahaan LQ45 Di Bursa Efek Indonesia Abd. Rahman Shaleh; Diana Dwi Astuti; Agustin Hari Prastyowati
JAKUMA : JURNAL AKUNTANSI DAN MANAJEMEN KEUANGAN Vol 2 No 1 (2021)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/jakuma.v2i1.517

The purpose of this study is to analyze the effect of size, profitability, maturity, insider ownership and leverage on dividend policy using the LQ45 company object listed on the Indonesia Stock Exchange (IDX). This research was conducted for five consecutive years from 2015 to 2019 which included 27 sample companies taken using purposive sampling technique. The data were analyzed using multiple linear regression analysis. The results showed that the size, maturity and insider ownership variables partially had an insignificant effect on dividend policy, while profitability and leverage had a significant effect on dividend policy. Simultaneously, size, profitability, maturity, insider ownership and leverage had a significant effect on dividend policy.

Pengaruh Service Quality Terhadap Customer Loyalty Melaui Customer Satisfaction Pelanggan Jawa Pos Radar Jember Narto; Suwignyo Widagdo; Agustin Hari Prastyowati
RELASI : JURNAL EKONOMI Vol 16 No 2 (2020)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v16i2.364

For print media, maintaining and adding customers is very important in today's digital era. Including Jawa Pos Radar Jember. Companies must improve Service Quality (service quality), to create and maintain Customer Loyalty (loyal customers). This research is quantitative descriptive. This study was conducted on Jawa Pos Radar Jember customers in Jember Regency, precisely in Sumbersari, Patrang and Kaliwates Regencies. Data collection techniques by observation, questionnaire and direct interview. The number of samples was 125 out of a population of around 7,500 subscribers to the Jawa Pos Radar Jember newspaper. This study uses Service Quality independent variables (Tangibility, Reliability, Responsiveness, Assurance, Empathy), Customer Satisfaction variablesand Customer Loyalty dependent variables. The analytical method used is multiple regression analysis with path analysis, classic assumption test (multicollinearity test, heteroscedasticity test, and normality test).The purpose of this study is 1) to testand analyze Reliability, Responsiveness, Assurance, Empathy effect on Customer Satisfaction and Customer Loyalty. 2) Test and analyze the moderation of Customer Satisfaction against Customer Loyalty.The results show that Tangibility, Responsiveness, Assurance, Empathy has no significant effect on Customer Satisfaction. Only reliability has a significant effect on Customer Satisfaction. Conversely, Reliabilty, Responsiveness, Assurance, Empathy has a significant effect on Customer Loyalty. Only, Tangibility is not a significant effect on Customer Loyalty. AndCustomer Saticfaction does not become intervening between Service Quality and Customer Loyalty Keywords: Service Quality, Customer Satisfaction dan Customer Loyalty

Pengaruh Transparansi, Akuntantabilitas, dan Partisipatif Pemerintah Desa terhadap Pengelolaan Keuangan di Kecamatan Tanggul, Kabupaten Jember Muhammad Muhibudin; Agustin Hari Prastyowati; Wiwik Fitria Ningsih
JAKUMA : JURNAL AKUNTANSI DAN MANAJEMEN KEUANGAN Vol 3 No 1 (2022)
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/jakuma.v3i1.610

Government accounting is one of the fields of accounting that specializes in recording and reporting transactions that occur in government agencies. The existence of demands for accountability and transparency on the recording of transactions, and reporting of government performance by interested parties makes government accounting a necessity that is no longer inevitable today. Villages have an important role, especially in carrying out tasks in the field of publicservices. Therefore, it is necessary to know the extent of transparency, accountability and participation in village financial management considering that this is very closely related to the continuity of the welfare of the wider community. This studiaims to analyze the effect of transparency, accountability, and government participation on village financial management (case studion Tanggul Sub-distric, Jember district. The data that used in this research is primary data. The method that researcher used is survey method with quantitative approach. The reseacher used SPSS version 24 to test the data. Based on data analysis, the conclusion of this studiare partially there are not significant effect of accuntabily and government participation to village financial management, while transparency has significant effect to village financial management. Simultaneously transparency, accuntabulity, and government participation have significant effect to village financial management.

THE EFFECT OF MARKETING MIX ON PATIENT SATISFACTION IN THE REGIONAL TECHNICAL IMPLEMENTATION UNIT OF THE REGIONAL HEALTH LABORATORY OF BONDOWOSO DISTRICT Luki Herli Purniawan; Agustin Hari Prastyowati; Hary Sulaksono
MBA - Journal of Management and Business Aplication Vol 6 No 1 (2023)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/mba.v6i1.696

Laboratory services are an integral part of health services that are needed to support healthimprovement, prevention, treatment, as well as health restoration. UPTD LabkesdaBondowoso is a Health Laboratory that plays a role in health development services asCommunity Health Efforts (Indonesian: UKM) and Individual Health Efforts (Indonesian:UKP) to support various health programs. UPTD Labkesda Bondowoso needs to improve itsmarketing strategy in providing satisfaction for patients. This research aims to determine theeffect of the marketing mix (product, price, place, people, promotion, process, and physicalevidence) on the satisfaction of patients receiving services from the UPTD Labkesda,Bondowoso District. This research is descriptive quantitative research. The analyticalmethods used are linear regression analysis, classical assumption test (multicollinearity test,heteroscedasticity test, and normality test). Data collection is done by using observation,questionnaires, and direct interviews. The number of samples is 357 and the number ofpopulations is about 3,320 patients in several hospitals in Bondowoso District. This researchuses the Product, Price, Place, People, Promotion, Process and Physical Evidence as theindependent variables and patient satisfaction as the dependent variable. The results showthat product, Price, Place, People, Promotion, Process, and Physical Evidence have asimultaneous effect on patient satisfaction. Partially, Product, Price, Place, People, andPhysical Evidence have no significant effect on patient satisfaction. The Promotion is theonly variable that has a significant effect on patient satisfaction.

Pengaruh Service Quality Terhadap Customer Loyalty Melaui Customer Satisfaction Pelanggan Jawa Pos Radar Jember Narto; Suwignyo Widagdo; Agustin Hari Prastyowati
RELASI : JURNAL EKONOMI Vol 16 No 2 (2020)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v16i2.364

For print media, maintaining and adding customers is very important in today's digital era. Including Jawa Pos Radar Jember. Companies must improve Service Quality (service quality), to create and maintain Customer Loyalty (loyal customers). This research is quantitative descriptive. This study was conducted on Jawa Pos Radar Jember customers in Jember Regency, precisely in Sumbersari, Patrang and Kaliwates Regencies. Data collection techniques by observation, questionnaire and direct interview. The number of samples was 125 out of a population of around 7,500 subscribers to the Jawa Pos Radar Jember newspaper. This study uses Service Quality independent variables (Tangibility, Reliability, Responsiveness, Assurance, Empathy), Customer Satisfaction variablesand Customer Loyalty dependent variables. The analytical method used is multiple regression analysis with path analysis, classic assumption test (multicollinearity test, heteroscedasticity test, and normality test).The purpose of this study is 1) to testand analyze Reliability, Responsiveness, Assurance, Empathy effect on Customer Satisfaction and Customer Loyalty. 2) Test and analyze the moderation of Customer Satisfaction against Customer Loyalty.The results show that Tangibility, Responsiveness, Assurance, Empathy has no significant effect on Customer Satisfaction. Only reliability has a significant effect on Customer Satisfaction. Conversely, Reliabilty, Responsiveness, Assurance, Empathy has a significant effect on Customer Loyalty. Only, Tangibility is not a significant effect on Customer Loyalty. AndCustomer Saticfaction does not become intervening between Service Quality and Customer Loyalty Keywords: Service Quality, Customer Satisfaction dan Customer Loyalty

ANALISIS TINGKAT KESEHATAN BANK DENGAN METODE RGEC PADA BANK UMUM SYARIAH (BUS) YANG TERDAFTAR DI OJK PERIODE 2019-2023 Fitri Nur Aini; Prastyowati, Agustin Hari; Ilmi, Mainatul
SRODJA (Sroedji Journal Administration) Vol 3 No 1 (2026): Januari
Publisher : Universitas Moch. Sroedji

Show Abstract | Download Original | Original Source | Check in Google Scholar

Penelitian ini bertujuan untuk menganalisis tingkat kesehatan Bank Umum Syariah (BUS) yang terdaftar di OJK periode 2019–2023 menggunakan metode RGEC (Risk Profile, Good Corporate Governance, Earnings, Capital). Penilaian dilakukan berdasarkan rasio Non Performing Financing (NPF), Financing to Deposit Ratio (FDR), Return on Assets (ROA), Net Operating Margin (NOM), Capital Adequacy Ratio (CAR), dan penilaian self-assessment GCG. Metode penelitian yang digunakan adalah deskriptif kuantitatif dengan data sekunder dari laporan keuangan tahunan tujuh BUS yang menjadi sampel. Hasil penelitian menunjukkan bahwa secara umum tingkat kesehatan BUS berada dalam kategori sehat hingga sangat sehat, meskipun terdapat fluktuasi nilai pada masing-masing rasio selama periode penelitian. Metode RGEC terbukti efektif dalam memberikan gambaran menyeluruh mengenai kinerja dan stabilitas bank syariah di Indonesia.

Pengaruh Gaya Kepemimpinan, Budaya Organisasi, Keadilan Organisasi, Motivasi Kerja dan Kepuasan Kerja Terhadap Kinerja Pegawai Pada Kantor Unit Pelaksana Penimbangan Kendaraan Bermotor di Klakah, Lumajang Pribadi, Mochamad Teguh Yanuar; Prastyowati, Agustin Hari; Rachmawati, Lia
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 7 No. 4 (2026): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v7i4.10997

Permasalahan utama pada Penelitian ini adalah keterbatasan sumber daya manusia (SDM) yang berdampak pada kinerja pemeriksaan kendaraan. Kekurangan jumlah petugas atau ketidakseimbangan beban kerja antar pegawai menyebabkan frekuensi pemeriksaan tidak dapat dilakukan secara optimal setiap bulannya. Penelitian ini bertujuan untuk menganalisis pengaruh gaya kepemimpinan, budaya organisasi, keadilan organisasi, motivasi kerja, dan kepuasan kerja terhadap kinerja pegawai di Unit Pelaksana Penimbangan Kendaraan Bermotor (UPPKB) Klakah. Penelitian kuantitatif ini melibatkan seluruh 30 orang pegawai sebagai responden dengan menggunakan teknik sampling jenuh. Data dianalisis menggunakan regresi linier berganda dengan bantuan SPSS, yang didahului oleh uji asumsi klasik dan instrumen. Hasil uji parsial (t) menunjukkan bahwa gaya kepemimpinan, keadilan organisasi, motivasi kerja, dan kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja, sementara budaya organisasi tidak berpengaruh signifikan. Hasil uji simultan (F) membuktikan bahwa kelima variabel secara bersama-sama berpengaruh signifikan terhadap kinerja pegawai. Disimpulkan bahwa untuk meningkatkan kinerja di UPPKB Klakah, fokus kebijakan manajerial harus diarahkan pada penguatan kepemimpinan, penegakan keadilan organisasi, peningkatan motivasi, dan kepuasan kerja pegawai.

Determinasi Individu Terhadap Kinerja Karyawan Pada Sekretariat DPRD Kabupaten Jember Ulfa, Ari Hidayatul; Prastyowati, Agustin Hari; Hidayah, Tamriatin
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 7 No. 4 (2026): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v7i4.11013

Penelitian ini bertujuan menganalisis manajemen kinerja Komisi D DPRD Kabupaten Jember dalam pelaksanaan fungsi pengawasan pada bidang pendidikan dan kesehatan, mengidentifikasi hambatan yang muncul, serta merumuskan model pengelolaan kinerja yang lebih efektif. Metode penelitian menggunakan pendekatan kualitatif dengan desain studi kasus. Informan dipilih secara purposive yang meliputi pimpinan komisi, anggota, sekretariat, dan pihak terkait pada organisasi perangkat daerah. Data dikumpulkan melalui observasi, wawancara mendalam, dan dokumentasi, kemudian dianalisis dengan model interaktif melalui reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa manajemen kinerja dilaksanakan melalui tahap perencanaan, pelaksanaan, dan evaluasi yang berjalan secara kolektif dan adaptif. Pada tahap perencanaan, agenda pengawasan disusun berdasarkan prioritas kebutuhan masyarakat dan target kelembagaan. Pada tahap pelaksanaan, pengawasan dilakukan melalui rapat, kunjungan lapangan, dan koordinasi lintas lembaga. Tahap evaluasi digunakan untuk menilai capaian, kendala, dan tindak lanjut kebijakan. Kesimpulan penelitian menegaskan bahwa penguatan koordinasi, keterbukaan informasi, dan peningkatan kapasitas anggota menjadi faktor penting untuk meningkatkan efektivitas pengawasan serta memperkuat akuntabilitas pelayanan publik di Kabupaten Jember. Model ini dapat mendukung pengambilan keputusan yang lebih responsif dan berkelanjutan ke depan.

The Influence of E-Service Quality and Trust through User Interest on LAPAK ASIK Usage Decisions Ika Rakhma Kusuma Wardhani; Agustin Hari Prastyowati; Muhaimin Dimyati
Image : Jurnal Riset Manajemen Vol. 13 No. 2 (2025): May 2025 - October 2025
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/image.2025.143

The Covid-19 pandemic spurred the transformation of digital-based public services, exemplified by the innovative Contactless Service (LAPAK ASIK) launched by BPJS Ketenagakerjaan to maintain service quality amidst physical interaction restrictions. Although the number of claims through LAPAK ASIK in BPJS Ketenagakerjaan KC Banyuwangi continues to increase, challenges persist concerning the quality of digital services, the level of trust, and the interest of some participants in using it. This study aims to analyze the influence of E-Service Quality and Trust on Usage Decisions, with Interest as a mediating variable. The research employed a quantitative method with multiple linear regression analysis based on questionnaire data collected from BPJS Ketenagakerjaan participants who are LAPAK ASIK users. The results indicate that E-Service Quality and Trust significantly influence Interest, which subsequently mediates their impact on Usage Decisions. The majority of respondents rated this service positively in terms of efficiency, fulfillment, security, and system reliability, thereby strengthening their interest and consistency in usage decisions. These findings support the Technology Acceptance Model (TAM), which emphasizes the role of service quality, ease of use, and trust in shaping behavioral intention and actual decisions. Practically, this research underscores that enhancing the quality of digital services and building participant trust are key to optimizing LAPAK ASIK at BPJS Ketenagakerjaan KC Banyuwangi.

The Influence of Workload and Leadership Style on Employee Performance Faradini Filiyan; Agustin Hari Prastyowati; Muhaimin Dimyati
Innovation Business Management and Accounting Journal Vol. 4 No. 2 (2025): April - June
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/ibmaj.2025.030

This research is motivated by the problem of the performance of DPRD Secretariat employees which is considered less than optimal. The purpose of this study is to analyse the effect of workload and leadership style on organizational commitment and its impact on employee performance. The approach used is quantitative with the Structural Equation Modelling-Partial Least Square (SEM-PLS) method. The population of this study was all DPRD Secretariat employees, with a sample of 80 people taken through saturated sampling techniques. The results of the study indicate that workload has a significant effect on organizational commitment, indicating that good workload management can increase employee loyalty. In addition, leadership style also has a significant effect on organizational commitment, where an inspiring and supportive leadership style can strengthen employee engagement. Workload and leadership style have been shown to have a significant effect on performance, indicating that appropriate workload and effective leadership can increase employee productivity and work results. Organizational commitment also has a significant effect on performance, where employees with high commitment show greater dedication. In addition, organizational commitment mediates the effect of workload and leadership style on employee performance. This study emphasizes the importance of workload management, the application of appropriate leadership styles, and strengthening organizational commitment in efforts to improve the performance of DPRD Secretariat employees.

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