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All Journal Jurnal Kajian Komunikasi Asia-Pacific Management and Business Application GANEC SWARA Jurnal Ilmiah Akuntansi dan Bisnis Parta: Jurnal Pengabdian Kepada Masyarakat BHAKTI PERSADA Jurnal Aplikasi IPTEKS (Journal of Applied Sciences and Technology) International Journal of Green Tourism Research and Applications Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan
Widiantara, I Made
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PENGARUH WORK FAMILY CONFLICT DAN JOB SATISFACTION TERHADAP TURNOVER INTENTION KARYAWAN DI HOTEL MANDAPA, A RITZ-CARLTON RESERVE UBUD DEWI, NI LUH GEDE ANGGRENI PUSPITA; WIDIANTARA, I MADE; WIJAYATI, NI LUH MADE
GANEC SWARA Vol 18, No 3 (2024): September 2024
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v18i3.940

Abstract

The hospitality industry is part of the service industry whose business activities are strongly dependent on employees so the level of concern about employee turnover is very high. Employee turnover is not desired by the company because it bring more disadvantages to the business. One of the large companies in the hospitality industry, Ritz-Carlton, experiences a high level of employee turnover. The rate of employee turnover can be known from employee turnover intention. The purpose of this study is to determine the effect of work family conflict dan job satisfaction on employee turnover intention at Hotel Mandapa, a Ritz-Carlton Reserve Ubud. This type of research is a quantitative study, with data collected from 103 employee through questionaries. The data analysis technique using multiple linier regression analysis with SPSS version 25. The results of analysis obtained that the work family conflict has a positive and significant effect on turnover intention. The job satisfaction has a negative and significant effect on turnover intention. Work family conflict and job satisfaction simultaneously have a positive and significant effect on turnover intention
A Cross-Country Comparison of the Corporate Social Responsibility Orientation Between Indonesia and Thailand: Do Gender and Culture Matter? Putra, Kadek Dwi Cahaya; Wattanametha, Phussadee; Saputra, Upayana Wiguna Eka; Widiantara, I Made; Elfarosa, Ketut Vini; Rahmanu, I Wayan Eka Dian
APMBA (Asia Pacific Management and Business Application) Vol 13, No 2 (2024)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2024.013.02.4

Abstract

Despite the increased concerns about the significance of CSR for business, only a few empirical studies of CSR orientation are available. Understanding stakeholders’ CSR orientations are pivotal to devising appropriate CSR strategies. This study investigates perceptions of CSR Orientation among Indonesian and Thai consumers and examines economic, legal, ethical, and philanthropic dimensions. A questionnaire with an imperative scale to measure relative importance was administered to 300 business students in both countries. Findings revealed that economic responsibility ranked the highest for both groups, aligning with previous empirical studies. However, significant variations emerged regarding legal, ethical, and philanthropic priorities. Thai consumers emphasized ethical responsibility, while their Indonesian counterparts prioritized legal and philanthropic dimensions. These distinctions challenged the universality of CSR frameworks, establishing a new perspective on the substantial influence of cultural, regulatory, and societal factors. Further, the study punctuated the demand for companies to adjust CSR strategies adhering to distinct national contexts. To strengthen comprehension of CSR orientations, further study is advised to explore cross-cultural differences, the impact of developmental stages, and diverse sample demographics. These findings encompass significant implications for businesses operating in multiple cultural settings, emphasizing the imperative of adapting CSR practices to engage with local communities and consumers effectively.
Instagram as CSR bridge: Comparing hotel strategies in Indonesia-France Widiantara, I Made; Bonneau, Marie Christine; Putra, Kadek Dwi Cahaya; Arsawan, I Wayan Edi; Saputra, Upayana Wiguna Eka
Jurnal Kajian Komunikasi Vol 13, No 1 (2025): June 2025
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jkk.v13i1.62550

Abstract

Background: This study compares the practice of CSR communication by French hotels operating in Jakarta (Indonesia) and Paris (France). It explores what CSR themes the hotels communicate and which of them lead to consumer engagement in the form of likes, comments, and shares. Purpose: The purpose of this study is to investigate the CSR communication strategies of French hotels operating in Jakarta and Paris and determine the relationship between CSR communication and consumer engagement. Methods: The samples, seven (7) Accor hotels operating in Jakarta and six (6) Accor hotels operating in Paris, were purposively selected. The content analysis method was used, and data were collected from the hotels’ Instagram accounts. The data were then examined using descriptive statistical analysis and multiple regression techniques. Results: The data analysis shows differences in the CSR communication strategy applied by the two sampled hotels. Both French hotels in Jakarta and Paris use Instagram to publish information about their CSR programs, but French hotels in Jakarta publish more CSR posts on Instagram than those in Paris. French hotels in Jakarta focus on environment, society, and economic prosperity, while French hotels in Paris focus on environment, diversity, and society. Customers of French hotels in Jakarta show more engagement, particularly through likes and comments, compared to those in Paris, where engagement is limited to likes. Neither group showed engagement in the form of shares. Implications: Hotels should be more selective in communicating CSR via Instagram, considering the CSR themes that customers care about. It could help improve customer engagement and create a more effective CSR communication strategy.
Green Ethic Behavior, Balinese Culture, and Green Marketing for Sustainable Tourism in Bali Widiantara, I Made; Sandrawan, I Made Deddy; Suryawati, I Gusti Agung Alit
International Journal of Green Tourism Research and Applications Vol. 7 No. 1 (2025): June 2025
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijogtra.v7i1.1-15

Abstract

This study explores the integration of green ethical behavior, Balinese culture, and green marketing strategies in sustainable tourism development in Bali through a comprehensive literature review. Employing a qualitative research design, the study analyzed 23 peer-reviewed journal articles published between 2019 and 2024, retrieved from reputable academic databases. The selected literature centered around three key themes: the role of environmental ethical behavior in tourism, incorporating Balinese cultural values in sustainable practices, and applying green marketing within the tourism sector. A systematic search was conducted using targeted keywords such as “green tourism,” “ethical behavior,” and “cultural preservation in Bali,” ensuring the relevance and quality of the sources. A narrative synthesis approach was applied to examine and interpret the data, allowing for the identification of recurring patterns, relationships, and inconsistencies. The results were organized into five overarching themes: implementation models, strengths and benefits, challenges and weaknesses, future opportunities, and policy implications. The findings suggest that Bali has cultivated a unique model of sustainable tourism by harmonizing traditional cultural philosophies with contemporary environmental initiatives. While this integration has yielded positive outcomes in promoting responsible tourism and community involvement, several obstacles remain, particularly in resource management, stakeholder coordination, and policy enforcement. This study offers valuable insights into the potential of culturally grounded strategies for advancing sustainable tourism and underscores the need for continued improvement in regulation, education, and cross-sector collaboration.
A Cross-Country Comparison of the Corporate Social Responsibility Orientation Between Indonesia and Thailand: Do Gender and Culture Matter? Putra, Kadek Dwi Cahaya; Wattanametha, Phussadee; Saputra, Upayana Wiguna Eka; Widiantara, I Made; Elfarosa, Ketut Vini; Rahmanu, I Wayan Eka Dian
APMBA (Asia Pacific Management and Business Application) Vol. 13 No. 2 (2024)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2024.013.02.4

Abstract

Despite the increased concerns about the significance of CSR for business, only a few empirical studies of CSR orientation are available. Understanding stakeholders' CSR orientations is pivotal to devising appropriate CSR strategies. This study investigates perceptions of CSR Orientation among Indonesian and Thai consumers and examines economic, legal, ethical, and philanthropic dimensions. A questionnaire with an imperative scale to measure relative importance was administered to 300 business students in both countries. Findings revealed that economic responsibility ranked the highest for both groups, aligning with previous empirical studies. However, significant variations emerged regarding legal, ethical, and philanthropic priorities. Thai consumers emphasized ethical responsibility, while their Indonesian counterparts prioritized legal and philanthropic dimensions. These distinctions challenged the universality of CSR frameworks, establishing a new perspective on the substantial influence of cultural, regulatory, and societal factors. Further, the study punctuated the demand for companies to adjust CSR strategies adhering to distinct national contexts. To strengthen comprehension of CSR orientations, further study is advised to explore cross-cultural differences, the impact of developmental stages, and diverse sample demographics. These findings encompass significant implications for businesses operating in multiple cultural settings, emphasizing the imperative of adapting CSR practices to engage with local communities and consumers effectively.
Digital transformation in administrative mail management: Evaluating NADIA’s impact on accuracy, speed, and compliance Septiadana, Ni Kadek Sinta; Widiantara, I Made; Wajdi, Majid; Effiong, Augustine Etim
Kajian Pendidikan, Seni, Budaya, Sosial dan Lingkungan Vol. 2 No. 2 (2025): September 2025
Publisher : Yayasan Mitra Persada Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/kpsbsl.v2i2.121

Abstract

This study aims to examine the procedure for managing incoming letters using the NADIA (Naskah Dinas InJourney Airports) application at PTAPI. The implementation of the NADIA application represents a shift from conventional manual correspondence to a more integrated, digital-based document management system. The objective of this research is to describe and evaluate the effectiveness, efficiency, and challenges of managing incoming correspondence through the NADIA system. A qualitative descriptive method was employed, using data collection techniques such as observation, interviews with key administrative personnel, and documentation review of incoming letters and related correspondence procedures. The analysis focused on stages of the incoming mail process, which include document receipt, classification, digital distribution, and archiving, all facilitated by the NADIA system. Findings show that the NADIA application has significantly improved the traceability, accuracy, and timeliness of handling incoming letters. It allows better monitoring, reduces document loss, and promotes environmentally friendly practices by minimizing paper use. However, several challenges were identified, such as limited training for users, occasional technical issues, and adaptation barriers among senior staff. The study concludes that while the NADIA application enhances administrative efficiency, its effectiveness depends largely on adequate socialization, infrastructure readiness, and continuous technical support. It is recommended that PTAPI improve training and provide user support to optimize the application’s potential and ensure consistent use across departments
PENGEMBANGAN POTENSI DESA MENANGA MENJADI DESA WISATA Widiantara, I Made; Suryadi, I Gede Iwan; Astuti, Ni Nyoman Sri; Astuti, Ni Wayan Wahyu
Bhakti Persada Jurnal Aplikasi IPTEKS Vol. 8 No. 1 (2022): Bhakti Persada Jurnal Aplikasi IPTEKS
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/bp.v8i1.61-68

Abstract

Desa Menanga sebagai salah satu desa yang terletak di jalur wisata di Kecamatan Rendang, Kabupaten Karangasem memiliki potensi sumber daya alam dan manusia yang sangat memadai untuk dikembangan menjadi Desa Wisata. Kondisi kontur tanah Desa Menanga yang memiliki kemiringan dan ketinggian yang beragam, sehingga berdampak pula pada areal persawahan. Hal ini menyebabkan beberapa sisi dari areal persawahan dengan kemiringan cukup terjal, sehingga memberikan pemandangan yang eksotis baik ke arah persawahan maupun ke arah Gunung Agung. Program pengabdian bertujuan untuk memen-uhi komponen- komponen yang diperlukam sebagai desa wisata, yaitu 3A (attractions, amenity dan accommodation). Pada program pengabdian ini, fokus kegiatan adalah pengembangan sumber daya manusia (pelaku wisata) dengan metode pelatihan. Pelatihan dilakukan kepada pemilik warung di sepanjang jalan Desa Adat Batusesa, Desa Menanga dengan topik English for Guiding, teknik presentasi/penyajian kuliner serta promosi produk melalui media sosial. Selain itu, dilakukan pemasangan plang nama penanda area di jalur Desa Adat Batusesa yang diharapkan bisa memberikan penanda bahwa jalur tersebut adalah bagian dari Desa Menanga dan menjadi ikonik bagi Desa Menanga. Hasil yang dicapai adalah adanya peningkatan keterampilan anggota UMKM binaan BUMDes Desa Menanga dalam hal English for Guiding, teknik presentasi kuliner, dan promosi produk melalui media social yang dapat dilihat pada google maps. 
Pelatihan Peningkatan Kapasitas Website dan Media Sosial, Kearsipan El-ektronik, Pengenalan Transaksi Elektronik Di Desa Canggu, Kuta Utara, Kabupaten Badung Artatanaya, I Gusti Lanang Suta; Rahmanu, I Wayan Eka Dian; Wijayati, Ni Luh Made; Widiantara, I Made
Bhakti Persada Jurnal Aplikasi IPTEKS Vol. 8 No. 2 (2022): Bhakti Persada Jurnal Aplikasi IPTEKS
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/bp.v8i2.151-158

Abstract

Permasalahan dalam perkembangan teknologi informasi khususnya dalam transaksi  bisnis, beberapa pelaku wisata belum terbiasa menggunakan aplikasi pembayaran online. Dari beberapa wawancara yang dilakukan, beberapa pelaku wisata seperti restoran, villa dan penyedia jasa wisata masih menggunakan cara pembayaran konvensional. Adapun tahapan-tahapan kegiatan yang dilakukan antara lain pengusulan kegiatan, persiapan, sosialisasi, pelaksnaan kegiatan, evaluasi kegiatan. Dari kegiatan pengabdian kepada masyarakat yang telah dilakukan, peserta pelatihan di kantor desa Canggu antusias mengikuti dan ingin mengetahui lebih dalam fungsi dari sistem kearsipan, integrasi website  maupun sosial media, dan QR-Code. Pelatihan sistem kearsipan ditujukan kepada pewagai kantor desa Canggu, pelatihan yang diberikan membuka wawasan para peserta pelatihan kearsipan untuk bisa mengaplikasikannya kedalam kegiatan sehari-hari di kantor. Selain itu, pegawai IT diberikan pelatihan mengenai pentingnya memaksimalkan website dan sosial media untuk menyebarkan informasi kepada masyarakat desa Canggu. Pada sesi pelatihan QR-Code, narsumber memberikan pengertian mendasar keguanaan QR-Code  pada ranah ekonomi yang Sebagian besar dijalankan oleh para peserta pelatihan. Di samping itu, narasumber memaparkan manfaat yang paling besar menggunakan QR-Code adalah pelanggan bisa melakukan tanpa menggunakan uang cash.
Analisis Disiplin Kerja, Motivasi Kerja dan Lingkungan Kerja Terhadap Turnover Intention Karyawan di Klapa Resort Antara, I Putu Candra Wiguna; Widiantara, I Made; Fakhrurozi, Rifqi Nur; Suidarma, I Made
Jurnal Ilmiah Akuntansi & Bisnis Vol 9 No 1 (2024)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jiab.v9i1.5272

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh dan kontribusi Disiplin Kerja, Motivasi Kerja, Lingkungan Kerja terhadap Turnover Intention Karyawan di Klapa Resort, dan untuk mengetahui strategi yang perlu dilakukan Klapa Resort dalam menekan Turnover Intention Karyawan. Penelitian dengan metode kuantitatif dengan analisis deskriptif dan SEM-PLS. Analisis SEM-PLS menggunakan software Smartpls 3.0. Populasi pada penelitian ini adalah karyawan Klapa Resort yang berjumlah 93 orang. Metode penentuan sampel penelitian dengan metode sensus yaitu dengan jumlah 93 orang karyawan Klapa Resort. Hasil dari penelitian ini menemukan disiplin kerja berpengaruh positif dan signifikan terhadap turnover intention, motivasi kerja berpengaruh negatif dan signifikan terhadap turnover intention, lingkungan kerja berpengaruh negatif dan signifikan terhadap turnover intention, besaran kontribusi disiplin kerja, motivasi kerja dan lingkungan kerja terhadap turnover intention sebesar 26,5% dan sisanya sebesar 73,5% dipengaruhi oleh variabel lain. Strategi yang dapat dilakukan Klapa Resort dalam menekan turnover intention melalui disiplin kerja, motivasi kerja dan lingkungan kerja adalah mengkaji ulang beberapa peraturan serta merancang peraturan yang sesuai dengan perusahaan dan karyawan, tindakan mendisiplinkan dengan cara yang humanis, memberikan kebutuhan pokok karyawan, melakukan program kerja yang meningkatkan kerjasama karyawan, menjaga komunikasi, melakukan bimbingan konseling, melakukan pembenahan fasilitas, menjaga kebersihan lingkungan, mengatur pencahayaan, sirkulasi udara dan tingkat kebisingan. The purpose of this research is to determine the influence and contribution of work discipline, work motivation, and work environment on employee turnover intention at Klapa Resort and to find out the strategies that Klapa Resort needs to implement to suppress employee turnover intention. Research using descriptive quantitative analysis methods and SEM-PLS analysis using Smartpls 3.0 software. The population in this study was Klapa Resort employees, totalling 93 people. The method for determining the research sample was the census method, namely, 93 Klapa Resort employees. The results of this research found that work discipline had a positive and significant effect on turnover intention, work motivation had a negative and significant effect on turnover intention, and work environment had a negative and significant effect on turnover intention. The size of the contribution of work discipline, work motivation, and work environment to turnover intention was 26.5%, and the remaining 73.5% was influenced by other variables. The strategy that Klapa Resort can use to suppress turnover intention through work discipline, work motivation, and the work environment is to review several regulations and design regulations that suit the company and employees, take disciplinary action in a humane manner, provide employees with basic needs, and carry out appropriate work programs. Increase employee cooperation, maintain communication, conduct counselling, improve facilities, maintain environmental cleanliness, regulate lighting, air circulation, and level of disturbance.
Optimalisasi Pemasaran Digital, Branding, dan Customer Service pada Usaha Coffee Shop Wasta Kopi Desa Ungasan, Provinsi Bali Eka Saputra, Upayana Wiguna; Putra, Kadek Dwi Cahaya; Priyana, I Putu Okta; Dananjaya, Ida Bagus; Widiantara, I Made; Nurfakhrurozi, Rifqi; Rinaldi, Eldian
Parta: Jurnal Pengabdian Kepada Masyarakat Vol. 6 No. 2 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/parta.v6i2.6998

Abstract

Program Pengabdian kepada Masyarakat (PKM) ini dilaksanakan untuk menjawab permasalahan utama yang dihadapi Wasta Kopi, yaitu keterbatasan dalam pemasaran digital, lemahnya branding visual, serta belum adanya standar operasional prosedur (SOP) pelayanan pelanggan. Metode yang digunakan meliputi pelatihan, pendampingan, dan implementasi langsung dengan melibatkan 10 staf, 3 main team, dan 3 support team. Hasil kegiatan menunjukkan adanya peningkatan signifikan pada aspek pemasaran digital, ditandai dengan bertambahnya jumlah pengikut Instagram, konten yang lebih kreatif, kehadiran website resmi, serta optimalisasi Google Maps. Pada aspek branding visual, pemasangan neonbox, signage, serta penerapan logo pada produk meningkatkan visibilitas dan brand recall. Sementara itu, penyusunan dan sosialisasi SOP pelayanan menghasilkan peningkatan konsistensi layanan staf, yang juga berdampak pada meningkatnya kepuasan pelanggan. Evaluasi menggunakan skala Likert memperlihatkan adanya peningkatan keterampilan staf dan kepuasan pelanggan pada seluruh aspek yang diukur. Program ini tidak hanya berdampak positif pada Wasta Kopi, tetapi juga berkontribusi terhadap citra Desa Ungasan sebagai destinasi kuliner dan wisata.
Co-Authors Antara, I Putu Candra Wiguna Bonneau, Marie Christine Dananjaya, Ida Bagus DEWI, NI LUH GEDE ANGGRENI PUSPITA Effiong, Augustine Etim Eka Saputra, Upayana Wiguna Eldian Rinaldi Elfarosa, Ketut Vini I Gusti Agung Alit Suryawati I Gusti Lanang Suta Artatanaya I Made Suidarma I Putu Okta Priyana I Wayan Edi Arsawan Kadek Dwi Cahaya Putra Majid Wajdi Ni Nyoman Sri Astuti Ni Wayan Wahyu Astuti Nurfakhrurozi, Rifqi Rahmanu, I Wayan Eka Dian Rifqi Nur Fakhrurozi Sandrawan, I Made Deddy Saputra, Upayana Wiguna Eka Septiadana, Ni Kadek Sinta Suryadi, I Gede Iwan Wattanametha, Phussadee Wijayati, Ni Luh Made