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Pramono, Sapto
Fakultas Ilmu Administrasi Universitas Dr. Soetomo
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences Other

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STRATEGI DINAS KOMINFO KOTA MOJOKERTO DALAM MENINGKATKAN LITERASI DIGITAL MASYARAKAT Kurniasari, Winda; Pramono, Sapto; Fatah, Zainal
VARIABLE RESEARCH JOURNAL Vol. 2 No. 03 (2025): JULI 2025
Publisher : Media Inovasi Pendidikan dan Publikasi

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Abstract

Penelitian ini bertujuan menganalisis strategi Dinas Komunikasi dan Informatika (Kominfo) Kota Mojokerto dalam meningkatkan literasi digital masyarakat. Menggunakan metode kualitatif dan pendekatan studi kasus, data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi. Hasil penelitian menunjukkan lima strategi utama: pelatihan literasi digital terbuka, kampanye edukasi melalui media sosial, pendampingan komunitas lokal, kolaborasi dengan institusi pendidikan, serta pengembangan infrastruktur internet publik. Strategi ini dinilai efektif dalam meningkatkan keterampilan digital, memperluas edukasi, dan membangun ekosistem literasi digital berkelanjutan. Kesuksesan program didukung oleh pendekatan multi-strategi yang adaptif terhadap kondisi sosial masyarakat. Penelitian selanjutnya disarankan untuk mengkaji dampak jangka panjang literasi digital terhadap pemberdayaan ekonomi masyarakat serta melihat pengaruh faktor demografis terhadap tingkat adopsi teknologi digital di Kota Mojokerto.
UTILIZATION OF ONLINE QUEUE SYSTEM TECHNOLOGY TO IMPROVE PUBLIC SERVICE MANAGEMENT EFFICIENCY AT CLASS I IMMIGRATION OFFICE TPI SURABAYA Falah, Faqim Adinul; Augustinah, Fedianty; Pramono, Sapto; Widyawati, Widyawati
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12180

Abstract

This research focuses on the utilization of Online Queue Systems to enhance the efficiency of public service management at the Immigration Office Class I TPI Surabaya. The implementation of this system is expected to address various issues related to conventional queues, such as long waiting times and customer discomfort. However, there are several aspects that still need to be examined, considering that the success of a public service system highly depends on effective queue management, procedure quality, and the readiness of personnel and supporting policies. The aim of this research is to analyze the impact of the Online Queue System on service quality and efficiency, identify existing challenges, and provide recommendations for system optimization. The research method used in this study is qualitative, with data collection conducted through direct observation, interviews, and document analysis related to the queue system at the immigration office. The findings show that the implementation of the Online Queue System has improved the efficiency and quality of public services, with public satisfaction reaching around 70%. Nonetheless, there is a need for further improvement in several aspects, such as queue management, information transparency, and waiting time. Additionally, technical readiness and supporting policies remain critical concerns, as there is still room to enhance personnel capacity and optimize policies to make the system more effective. The conclusion of this research emphasizes that while the Online Queue System has had a positive impact, several aspects still require attention and improvement to achieve higher efficiency. This research recommends several strategic steps, including increasing system capacity to handle surges in applicants, developing policies to support system operations, providing technical training for personnel, and conducting wider outreach to the public.
IMPROVING PUBLIC SERVICE QUALITY THROUGH THE IMPLEMENTATION OF GOOD GOVERNANCE AT THE SURABAYA CITY REVENUE AGENCY Purdiono, Andri; Pramudiana, Ika Devy; Haryati, Eny; Pramono, Sapto
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

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Abstract

This study is motivated by the importance of public service in realizing good governance. However, public service quality often remains challenging when implementing good governance principles. Therefore, this study aims to evaluate the application of five main principles of good governance—transparency, accountability, participation, responsiveness, and efficiency—to improve the quality of public services at the Surabaya City Revenue Agency. This study uses a qualitative method with a descriptive approach to identify and evaluate the success indicators of these five principles as applied in the agency. Data were collected through observation, interviews, and document analysis related to public services at the Surabaya City Revenue Agency. Results show that transparency in public services has reached 76%, indicating openness of information, though accessibility and completeness of data still need improvement. Accountability stands at 73%, highlighting a need for enhancement in accountability procedures. Community participation is recorded at 68%, indicating the need for increased accessibility and opportunities for public involvement. Responsiveness reaches 70%, which, while adequate, still requires improvements in responsiveness to public needs. Efficiency is at 72%, requiring simplifying procedures to accelerate service delivery. This study concludes that the application of good governance principles at the Surabaya City Revenue Agency is relatively well-implemented but requires improvements in several areas. To enhance public service quality, this study recommends developing an integrated online information system to support transparency, conducting public consultation programs and periodic satisfaction surveys to boost participation, and simplifying administrative procedures alongside digitalizing services to increase efficiency. By implementing these recommendations, it is hoped that the Surabaya City Revenue Agency can become more responsive, transparent, and efficient in serving the public, ultimately enhancing public trust in public services and achieving the goals of good governance optimally.
Co-Authors ., Sutarmin Agus Suryono Amirul Mustofa Augustinah, fedianty Bambang Santoso Haryono Budi Santoso Dina Mardiana Dwijosusilo, Kristyan Falah, Faqim Adinul Fatah, Zainal Haryati, Eny Kurniasari, Winda Linggantara, I Made Pamudi Pamudi, Pamudi Pramudiana, Ika Devy Prawiradiredja, Sanhari Purdiono, Andri Roekminiati, Sri Rudy Hermawan Sakinah, Wardatus Sarwono Sarwono Sayyidatul Khoiridah Sunarya, Aris Susanto, Soni Widyawati Widyawati