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All Journal Jejak digital: Jurnal Ilmiah Multidisiplin Jurnal Ilmu Sosial dan Humaniora
Reza Damayanti
Universitas Bina Bangsa
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Pengelolaan Bansos oleh Dinas Sosial Kota Serang (Studi Kasus Kelurahan Cipocok Kecamatan Cipocok) Indi Juniartri Cahya Ningrum; Fara Padila; Vira Putri Damayanti; Sakti Dwiantoro Prasya; Muhamad Rihal Ramadhan; Reza Damayanti
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 4 (2026): JUNI-JULI
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/cw1t7f29

Abstract

This study aims to analyze the management of social assistance by the Serang City Social Affairs Office, with a case study focus on Cipocok Village, Cipocok Subdistrict. Social assistance programs are a crucial tool in poverty alleviation, but their implementation often faces challenges regarding data accuracy and distribution effectiveness. Using a qualitative research method with a case study approach, data were collected through in-depth interviews, observations, and public information documentation. The results indicate that the social assistance management process in Cipocok Village has followed applicable regulations, from data collection through to distribution. Nevertheless, several major obstacles were identified, such as inclusion and exclusion errors stemming from inaccuracies in the Integrated Social Welfare Data (DTKS). These obstacles are exacerbated by delays in data updates at the grassroots level and a lack of transparency in the verification and validation processes in the field. Consequently, the distribution of social assistance has not been fully targeted or equitable. This study recommends the need to strengthen a community-based data update system on a regular basis, improve coordination between the Social Affairs Office and village officials, and optimize participatory oversight to minimize misallocation and ensure transparency in the management of social assistance in the future. Theoretically, the results of this study contribute This study recommends the need to strengthen the community-based data updating system on a regular basis, improve coordination between the Social Affairs Office and village officials, and optimize participatory oversight to minimize misallocation and ensure transparency in the management of social assistance in the future. Theoretically, the results of this study provide a scientific contribution to the study of public governance, particularly in the reform of social assistance distribution administration. Practically, this study can serve as a strategic reference for the Serang City Government in formulating poverty alleviation policies that are more adaptive, accountable, and based on real data.
Evaluasi Kebijakan Penanggulanan Bencana Banjir di Kecamatan Kasemen ( Studi pada Badan Penanggulangan Bencana Daerah Kota Serang) Alya Rahmah; Dina Dwi Apriani; Meylani Wulandari; Reza Triyana; Siti Aminatul Zahro; Reza Damayanti
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 4 (2026): JUNI-JULI
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/h24xjr90

Abstract

This study aims to evaluate the implementation of flood disaster management policies in Kasemen Subdistrict by the Regional Disaster Management Agency (BPBD) of Serang City, particularly in response to the major flooding that occurred in early 2026. Geographically, Kasemen Subdistrict is a downstream area prone to annual flooding due to the confluence of the Cibanten River overflow and tidal flooding (rob). Based on preliminary research, several issues were identified in the field, such as insufficient pre-disaster mitigation outreach, low levels of community self-preparedness, and suboptimal distribution of quick-response aid during emergency response. To analyze these issues, this descriptive qualitative study was designed using William N. Dunn’s six-criteria policy evaluation framework, which includes effectiveness, efficiency, adequacy, equity, responsiveness, and appropriateness. Data collection was designed using direct observation, in-depth interviews with the Regional Disaster Management Agency (BPBD) and affected communities, and documentation. Through this approach, the research results are expected to map bureaucratic barriers, assess the alignment of Local Regulation No. 3 of 2021, and formulate comprehensive long-term strategic recommendations for disaster management in Serang City.
Analisis Kesiapan Penerapan Sistem Berbasis Elektronik (SPBE) dalam Pelayanan E-KTP Studi pada Dinas Kependudukan dan Pencatatan Sipil di Kabupaten Lebak Rani Anggreini Dewi; Aliyah Aliyah; Mahriva Elda Azhani; Nurul Hotimah; Firya Al Nabillah; Reza Damayanti
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 4 (2026): JUNI-JULI
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/vyzd7h20

Abstract

Digital transformation in public administration has prompted various public agencies to adopt electronic systems, including in civil registration services. This study aims to examine the readiness of the Lebak Regency Population and Civil Registration Office to implement the Electronic-Based Government System (SPBE) for e-ID card services. The study was conducted using a descriptive qualitative approach with data collection techniques including field observations, in-depth interviews, and document analysis. Data analysis followed the interactive model by Miles, Huberman, and Saldana (2014), which encompasses data condensation, data presentation, and the drawing and verification of conclusions. The research findings indicate that the level of SPBE readiness within the agency is not uniform across all dimensions examined. The regulatory and policy framework is the strongest aspect, supported by a tiered legal framework ranging from the national to the local level. Leadership commitment and digital service innovations that have been in place since 2020 also serve as positive organizational assets. On the other hand, the limited number of civil servants, the suspension of formal training due to budget cuts, and the limited reach of digital services to the public remain challenges that require serious attention. Data indicates that out of approximately 1,500,000 residents, only about 1% are registered as users of online services, suggesting that the information gap is far more significant than the technological gap itself. This study recommends strengthening human resource capacity, optimizing infrastructure development budgets, and intensifying public communication as priority steps toward a more inclusive and equitable implementation of the SPBE.
Implementasi Sistem Enterprise Resource Planning (ERP) Pada Usaha Sabana Fried Chicken Angeliana Artamevia Salsabila; Reza Damayanti; Dina Ayu Lestari; Vani Putri Aryanto; Firatna Amandari; Asqi Savira Anaya; Dian Maharani Putri
Jurnal Ilmu Sosial dan Humaniora Vol. 2 No. 2 (2026): APRIL-JUNI 2026
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/j93dcy59

Abstract

The rapid development of information technology has encouraged business actors to adopt integrated systems to improve operational efficiency and competitiveness. This study aims to analyze the implementation of an Enterprise Resource Planning (ERP) system in Sabana Fried Chicken and its impact on business performance. The research employed a descriptive qualitative approach, with data collected through observation, interviews, and documentation. The ERP system was implemented to integrate various business functions, including inventory management, sales, procurement, finance, and operational reporting into a centralized platform. The findings indicate that ERP implementation significantly improves data accuracy, enhances coordination among business units, reduces manual recording errors, and accelerates decision-making processes. Furthermore, the system enables real-time monitoring of stock levels, sales transactions, and financial performance, thereby increasing operational efficiency and reducing unnecessary costs. The implementation also supports better business planning and control, particularly in managing multiple outlets within the franchise network. However, several challenges were identified, including high initial investment costs, employee resistance to technological changes, and the need for continuous training and technical support. Overall, the study concludes that ERP implementation provides substantial benefits for Sabana Fried Chicken by enhancing business effectiveness, operational integration, and organizational performance. Therefore, ERP can serve as a strategic digital transformation solution for fast-food franchise businesses seeking sustainable growth and improved competitiveness in the modern business environment.
Evaluasi Kebijakan Relokasi Pedagang UMKM di Pasar Rau Kota Serang Marlita Jovita Sari; Intan Taniyah; Shella Anggraeni; Diana Diana; Nadiah Miftahul Rohmah; Reza Damayanti
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 4 (2026): JUNI-JULI
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/5x17vn42

Abstract

The purpose of this study is to evaluate the policy of relocating MSME traders in Rau Market, Serang City, and to see how it affects the traders' economic activities. This study is qualitative and uses a descriptive approach. Most of the informants collected were MSME traders, market managers, fee officers, and buyers, who were selected purposively through interviews, documentation, and observation. Data analysis was carried out using the Miles and Huberman model, which includes data reduction, data display, and drawing conclusions. The results show that the relocation policy has helped organize and manage Rau Market to make it safer, cleaner, and more comfortable for the public. However, not all traders felt the economic impact. Some traders experienced a decline in the number of buyers and profits due to the less strategic new location, while other traders actually saw an increase in transactions because of the location.
Co-Authors Aliyah Aliyah Alya Rahmah Angeliana Artamevia Salsabila Asqi Savira Anaya Dian Maharani Putri Diana Diana Dina Ayu Lestari Dina Dwi Apriani Fara Padila Firatna Amandari Firya Al Nabillah Indi Juniartri Cahya Ningrum Intan Taniyah Mahriva Elda Azhani Marlita Jovita Sari Meylani Wulandari Muhamad Rihal Ramadhan Nadiah Miftahul Rohmah Nurul Hotimah Rani Anggreini Dewi Reza Triyana Sakti Dwiantoro Prasya Shella Anggraeni Siti Aminatul Zahro Vani Putri Aryanto Vira Putri Damayanti