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All Journal ALADALAH: Jurnal Politik, Sosial, Hukum dan Humaniora
Alita Aura Zahir
Universitas Pembangunan Nasional Veteran Jakarta
Humanities Law, Crime, Criminology & Criminal Justice Social Sciences

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Pemanfaatan Aplikasi JAKI sebagai Sarana Pelaporan Keluhan Warga Jakarta terhadap Efektivitas, Tantangan, dan Implikasi Politik Digital Alita Aura Zahir; Cendana Anabel; Muhammad Emir Adriansyah; Fatkhuri Fatkhuri; Maisarah Mitra Adrian
ALADALAH: Jurnal Politik, Sosial, Hukum dan Humaniora Article in Press
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/q8kaww24

Abstract

The development of digital public services has encouraged the Provincial Government of DKI Jakarta to develop JAKI as a digital-based platform for public services and citizen complaints in supporting smart city and digital governance initiatives. This study aims to analyze the role of the JAKI application in improving public service effectiveness and to examine the extent to which the platform encourages public participation in digital governance in DKI Jakarta. This research employs a descriptive qualitative approach through literature review, policy document analysis, and previous studies related to digital public services and public participation. The findings indicate that JAKI has accelerated the public complaint handling process, improved accessibility to public services, and strengthened the integration of government services through a digital system. However, the form of public participation that emerges remains largely administrative and has not fully encouraged substantive citizen involvement in digital public services. In addition, the implementation of JAKI still faces several challenges, including digital literacy gaps, limited technological access, system transparency issues, and allegations of AI manipulation in responding to public complaints. This study shows that the digitalization of public services is not solely related to technological efficiency, but also to the relationship between government, society, and digital governance practices within smart governance.
Tata Kelola Aksesibilitas Layanan Publik bagi Perempuan Penyandang Disabilitas di Perkotaan dalam Perspektif Komunitas Spooniestory Alita Aura Zahir; Calista Mutiara Uma; Nabilah Nameera Ruzdi; Aniqotul Ummah; Chomariyana Kartika Hesti
ALADALAH: Jurnal Politik, Sosial, Hukum dan Humaniora Article in Press
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/42xpcs62

Abstract

The realization of accessible public services is a crucial requirement for creating an inclusive urban environment for all, including women with disabilities. However, in practice, this group still faces various obstacles that limit their access to public services. This study aims to describe the accessibility of public services, identify various obstacles experienced by women with disabilities, and analyze the governance and implementation of accessibility policies from the perspective of the Spooniestory Community. The research was conducted using a qualitative approach through observation, interviews, documentation, and document studies. The results show that some public services have attempted to provide more disability-friendly facilities, but their implementation remains uneven and does not fully meet the needs of women with disabilities, particularly those with invisible disabilities. Obstacles identified include limited facilities, social stigma, gender-based discrimination, and services that do not fully understand user needs. These findings emphasize that accessibility is determined not only by the availability of physical facilities, but also by inclusive governance and the ability of public policies to accommodate the experiences of vulnerable groups.
Dinamika Self-Censorship dalam Musrenbang: Analisis Faktor dan Dampaknya terhadap Representasi Aspirasi Masyarakat di Kota Surabaya Alita Aura Zahir; Calista Mutiara Uma; Cendana Anabel; Nabilah Nameera Ruzdy; Ridwan Ridwan; Gema Pertiwi
ALADALAH: Jurnal Politik, Sosial, Hukum dan Humaniora Article in Press
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/sfyr4h88

Abstract

The Development Planning Conference (Musrenbang) is a forum for public participation in the preparation of regional development plans. However, discussions on the socio-psychological factors that influence the quality of public participation in Musrenbang remain understudied. This study aims to analyze the phenomenon of self-censorship in the Surabaya City Musrenbang and its impact on the representation of public aspirations. The study used a qualitative approach with a case study design and the self-censorship theory from Bar-Tal (2017). Research data were obtained through a literature review including scientific journals, books, online news, and official government publications. The results show that self-censorship practices are still found in the implementation of Musrenbang due to low confidence in the effectiveness of aspirations, limited understanding of development planning mechanisms, and obstacles in utilizing available participation spaces. These conditions have an impact on the less than optimal representation of public aspirations in the regional development planning process.
Co-Authors Aniqotul Ummah Calista Mutiara Uma Cendana Anabel Chomariyana Kartika Hesti Fatkhuri, Fatkhuri Gema Pertiwi Maisarah Mitra Adrian Muhammad Emir Adriansyah Nabilah Nameera Ruzdi Nabilah Nameera Ruzdy Ridwan Ridwan