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Journal : Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control

Assessing The Quality and Prioritize Improvements of E-government Using E-govqual and Importance Performance Analysis Prasetyo, Beny; Adnan, Fahrobby; Darmawan, Jihan Tsanisya
Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Vol. 8, No. 2, May 2023
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/kinetik.v8i2.1609

Abstract

The Gresik Regency Government in 2020 has made new innovations in the development of E-Government as a form of implementing Presidential Regulation Number 3 of 2003 Regarding National Policy and Strategy for E-Government Development. Through the launch of the Pelayanan Online Pendaftaran Administrasi Kependudukan Gresik (Poedak) managed by the Population and Civil Registration Service. Poedak service aims to make it easier for the people of Gresik Regency to take care of population files. This study uses the E-GovQual method to measure the extent to which the quality of Poedak services is based on what users perceive, and the IPA method maps attributes according to improvement priorities. This study showed that the average score on the performance level assessment on all E-GovQual variables had a score of 3.13. Then the average score on the importance assessment on all E-GovQual variables was 3.08. So that the value of the gap between performance and importance can be known by 0.05. The results of the conformity analysis between the performance level and the importance level have a conformity value of >100% which is 102%. Thus, the overall performance of the Poedak service is good and meets the expectations or interests of users. There are 4 attributes that are included in quadrant 1, namely the quadrant with the main priority scale, namely an adequate response format (FIAA2), providing timely service (RA2), loading speed time on the website (RA5), and ease of understanding information content (CAIA6).
Integrating ISSM and SCT into the TAM Framework: A Conceptual Model and Empirical Study on E-Government Services Prasetyo, Beny; Ayuningtiyas, Rindi; Adnan, Fahrobby
Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Vol. 10, No. 3, August 2025
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/kinetik.v10i3.2224

Abstract

Proposing and developing the right model is necessary to increase the effectiveness and success of e-government service implementation. Combining models that highlight technological aspects and psychological issues can generate satisfaction and improve service quality. This research develops and tests a combination of the Information System Success Model (ISSM), Technology Acceptance Model (TAM), and Social Cognitive Theory (SCT). This research aims to determine the results of the fit model test for the proposed model and empirically test the factors that significantly affect the success of e-government through satisfaction. To validate the conceptual model, PLS-SEM is used. The type of research conducted is quantitative. The sample used to test the model consisted of SiKeren service users in the Jember Regency Government, totaling 260 samples, determined using Hair's theory and probability sampling techniques, particularly simple random sampling. The results of this study indicate that the proposed model is suitable. The Standardized Root Mean Square Residual (SRMR) value of 0.070 or < 0.08 indicates that the model is considered to be supported by the measured data. The Goodness of Fit (GoF) value is 0.686, indicating a strong match between the observed data and the developed model. The model effectively captures the R-Square value for Perceived Ease of Use, Perceived Usefulness, and Satisfaction, which have medium criteria with values of 0.595, 0.724, and 0.606, respectively. Of the 16 hypotheses proposed, 12 were accepted, and 4 were rejected. This study found that Perceived Ease of Use and Perceived Usefulness are influenced by the constructs of the IS success model, except that the system quality variable on Perceived Usefulness is not significant. This study also found that TAM factors significantly influence computer self-efficacy and satisfaction. The anxiety variable is not significant to the TAM factor and the cognitive theory of Computer Self-Efficacy. The overall relationship between the analyzed variables has a small effect size.