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All Journal J-SAKTI (Jurnal Sains Komputer dan Informatika) JURTEKSI Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Sistem Cerdas EDUMATIC: Jurnal Pendidikan Informatika Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Teknik Informatika (JUTIF) Jutsi: Jurnal Teknologi dan Sistem Informasi J-SAKTI (Jurnal Sains Komputer dan Informatika) J-Com (Journal of Computer) Jurnal Ipteks Terapan : research of applied science and education Jurnal Abdimas Hawari Journal of Computers and Digital Business Jurnal Bangun Abdimas Jurnal Pemberdayaan Sosial dan Teknologi Masyarakat Journal Of Computer Science And Technology Journal Of Indonesian Social Society Fusion : Journal of Research in Engineering, Technology and Applied Sciences
Wiwin Handoko
Sekolah Tinggi Manajemen Informatika Dan Komputer Royal
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Journal : Jurnal Teknik Informatika (JUTIF)

 1 
APPLICATION OF THE MATURITY LEVEL MODEL IN THE PLAN AND ORGANISE (PO) DOMAIN USING THE COBIT 4.1 FRAMEWORK FOR INFORMATION TECHNOLOGY GOVERNANCE Sutri Pahdianingsi; Nofriadi; Wiwin Handoko
Jurnal Teknik Informatika (Jutif) Vol. 3 No. 2 (2022): JUTIF Volume 3, Number 2, April 2022
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jutif.2022.3.2.184

Abstract

Management on human resource management at Wira Husada General Hospital for services in IT currently needs to be audited for the development of current IT performance that is in line with management expectations or not regarding the information system. If an IT audit is not carried out, it will affect accreditation, service satisfaction and the development of information systems. As for examples of previous research, namely the case study of the ARS Bandung University which applied COBIT 4.1 to conduct audits of academic information systems. The purpose of research at RSU Wira Husada is to build an IT governance support application system that provides maturity level services for the HR department using the COBIT 4.1 framework method that focuses on the web-based Plan and Organize (PO) domain. This research method was carried out by filling out a questionnaire assessment by the respondents then processed using the COBIT formula and calculating the value of the maturity level. The results showed that currently Wira Husada RSU was at a managed and measurable level with a maturity level of 3.96. This study concludes that RSU Wira Husada currently has implemented a planning and organizing framework at the managed level.
E-CRM IN THE PROCESS OF IMPROVING WEB-BASED SALES SYSTEM AT ZAHREEN'S SHOP dewi Antika; Fauriatun Helmiah; Wiwin Handoko
Jurnal Teknik Informatika (Jutif) Vol. 3 No. 3 (2022): JUTIF Volume 3, Number 3, June 2022
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jutif.2022.3.3.240

Abstract

A Competition in various industries in Indonesia is getting tougher. Various companies are vying to be at the forefront of consumers' minds. One of the strategies implemented is the Customer Relationship Management (CRM) strategy. Electronic Customer Relationship Management (E-CRM) is part of a business strategy aimed at maintaining customer loyalty and satisfaction. Technological advances encourage companies to make breakthroughs, one of which is combining CRM business strategies with information technology. The purpose of this study is to overcome these problems, namely by building E-CRM combined with information technology, so that it is hoped that it can help monitor the product improvement process that customers complain about and find out what customers need. The problems that occur at Zahreen Store are, the sales process at Zahreen Store is still doing conventional sales, there are no facilities that help customers to get information, convey an assessment of the product and also experience difficulties in processing and storing customer data that has made transactions buy and sell. This study utilizes CRM features that aim to help the service system at Zahreen Store to attract new customers and retain old customers and expand the sales system. The research method used is a qualitative research method by conducting interviews and observations. This application is made using PHP as programming material and MySQL as database server.
Co-Authors . Zulfan Abdul Karim Syahputra Amalia Amalia Andhini Asri Awaliyah Arifin Andika Nanda Manurung Anlersi, Azelia Zeta Aprianto, M. Sura Ari Dermawan Ari Dermawan Arifin, Andhini Asri Awaliyah Bachtiar Efendi, Bachtiar Batu Bara, Firdha Agis Utami Depy Rahmadani Desi Sri Pasca Sari Sembiring, Desi Sri Pasca Sari Desy Julika Sari dewi Antika Dinda Khairani Elvie Yanti Fatimah Syamsul Fauziah, Rizky Feby Wulandari Sembiring Firdha Agis Utami Batu Bara Fuji Sriutami Hambali Hambali Hambali Hambali Harahap, Indra Ramadona Hari Jalsa Marpaung Helmiah, Fauriatun Hidayatullah Hidayatullah Imam Frandika Intan, Septy Nur juwita sari Juwita Sari Khairani, Dinda Khairini Utami Br.Siagian Maulana, Cecep Muhammad Ardiansyah Sembiring Muhammad Iqbal Muhammad Iqbal Nasution, Auliana Natasya, Tri Adetia Nofriadi Nofriadi Nur Aini Nurhaliza, Rizky Nurwati Nurwijayanti Pane, Siti Fatimah Sitorus Parini Parini Rahma Diana Daulay Rahmiatun Nisa Ricki Ananda Riki Andri Yusda Riyadi, Rahmad Rizaldi Rozi Juliantika Sembiring, Feby Wulandari Septy Nur Intan Siregar, Iqbal Kamil Siti Nurhalimah Sofana Bayor Hud Sri Wahyuni SRI WULANDARI Sulaseh Sulaseh Sulaseh, Sulaseh Sutri Pahdianingsi Syahputra, Abdul Karim Vivi Amalianti Nasution VIvi Amalianti Nasution Widia Lestari Wulan Dayu Wulan Fentari Sibarani Yollanda Putry Zulfan Efendi Zulkhairani, Zulkhairani