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All Journal The Asian Journal of Technology Management (AJTM) JAAF (Journal of Applied Accounting and Finance) FIRM: Journal of Management Studies Journal of Industrial Engineering International Journal of Business Studies IJFBP International Journal of Family Business Practices Proceeding of the International Conference on Family Business and Entrepreneurship (ICFBF) The South East Asian Journal of Management ASEAN Marketing Journal Jurnal Pengabdian Masyarakat - Teknologi Digital Indonesia International Journal of Applied Business and International Management Journal of the Community Development in Asia
Adhi Setyo Santoso
President University
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Social Sciences Other

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Travel Experience on Travel Satisfaction and Loyalty of BRT Public Transportation Nelloh, Liza Agustina Maureen; Handayani, Sri Handayani; Slamet, Mulyadi Wiguna; Santoso, Adhi Setyo
The Asian Journal of Technology Management (AJTM) Vol 12, No 1 (2019)
Publisher : School of Business and Management Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/ajtm.2019.12.1.2

Abstract

Abstract. As the only Bus Rapid Transportation (BRT) system public transportation in Jakarta, Indonesia, travel experience factors were important factor to enhance travel satisfaction and loyalty among passengers. However, travel experience is still rare to be tested among public transportation especially for BRT System Company. This study aims to test the travel experience factors (EF’s factors) such as individual space, information provision, staff’s skills, social environment, vehicle maintenance, off-board service, ticket line service, safety, and waiting time on travel satisfaction and customer loyalty. To test the hypotheses, this study employs Structural Equation Model-Partial Least Square with SmartPLS Version 3.0 among 294 passengers. The results shows that individual space, staff’s skills, vehicle maintenance, ticket line service are positively effect on travel satisfaction, then the travel satisfaction has positive influence on customer loyalty. Hence, social environment, off-board service, safety and waiting time have no influence on travel experience. The current findings suggest the government, and management of BRT to maintain the vehicle condition, improve the ticketing service use online system, recruit higher quality drivers, adding more staffs on-board, manage the schedule of buses, and adapt modern system of location. The society must also be educated to create conducive conditions during the travel trip.Keywords:  BRT System Company; Customer loyalty, Partial Least Square, travel satisfaction, travel experience
When Crowd-Based Resources and Capabilities Generates Radical Innovation? It Depends on the Network Effects Santoso, Adhi Setyo
International Journal of Business Studies Vol 4 No 2 (2020): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/ijbs.v4i2.137

Abstract

Peer-to-peer or digital multi-sided platform (MSP) startups have created disruptions in various industries in the past few years. In this matter, the crowds within the platform ecosystem have significant contribution for digital MSP startups’ growth. However, there are limited studies that examine the crowd-based resource and capabilities as the source of radical innovation performance since it still conducts the perspective of linear product-market supply and demand. By using network theory, this research proposal wants to examine the role of network effects toward the development of the radical innovation. The findings of PLS-SEM analysis with 70 respondents from digital MSP startups show that crowds-based resources and capabilities manifested by integrative capabilities can generate radical innovation performance through decent network effect that enables to produce high incremental innovation performance beforehand. It shows the importance interaction between digital MSP startups with the crowds for innovation purposes. Hence, the findings contribute in open innovation literatures especially in finding the contributing factors to generate radical innovation
Quo Vadis Ekonomi Indonesia Pasca Covid-19 Harris Turino Kurniawan; Adhi Setyo Santoso
JAAF (Journal of Applied Accounting and Finance) Vol 4, No 2 (2020): JAAF (Journal of Applied Accounting and Finance)
Publisher : President University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33021/jaaf.v4i2.1242

Abstract

CNN Indonesia, on 24 July 2020, reported that "BI predicted Indonesia to enter recession gap in the third quarter of 2020". Several online media immediately grabbed with the more bombastic article entitled, "Indonesia's economy is on the brink destruction." In the 2/2020 quarter, the conditions got worse. Singapore is a country the earliest reported 2/2020 quarter growth of - 41.2%, lowest throughout the history of the country's founding. Its annual growth becomes- 12.6% (yoy). Singapore's economy, which is supported by international trade and infrastructure, is under severe pressure. Malaysia hasn't reported its economic growth but is forecast to experience contraction amounted to 9.7%. Indonesia itself is also predicted to enter negative growth in 2/2020 quarter of - 3.8%. The question is whether the Indonesian economy is so bad? Indonesia's economic quo Vadis?
A Bibiliometric Analysis of Microfinance Studies Adhi Setyo Santoso
FIRM Journal of Management Studies Vol 2, No 1 (2017): FIRM JOURNAL OF MANAGEMENT STUDIES
Publisher : President University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (851.453 KB) | DOI: 10.33021/firm.v2i1.160

Abstract

Abstract Microfinance is a social entrepreneurship related topic that gained the academic researchers’ attention in the past 10 years because of its adoption in the less developed financial access area. The article aims to map the previous research direction and provide the guidance for further research by conducting a bibilometric analysis from SCOPUS database with co-citation analysis technique. There are 2077 published articles in the SCOPUS indexed journal within 1996 – 2016. Among these articles, we analyzed 90 articles that have 10 co-citations or more. The results shows that there are 3 main clusters in microfinance studies including the impact of microfinance in developing countries, strategic management and organizational behavior of microfinance, and the economic of microfinance The future research direction is discussed in the concluding remarks section. Keywords: Microfinance, social entrepreneurship, microlending, bibilometric analysis, co-citation analysis, areas of knowledge 
When Crowd-Based Resources and Capabilities Generates Radical Innovation? It Depends on the Network Effects Adhi Setyo Santoso
International Journal of Business Studies Vol 4 No 2 (2020): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/ijbs.v4i2.137

Abstract

Peer-to-peer or digital multi-sided platform (MSP) startups have created disruptions in various industries in the past few years. In this matter, the crowds within the platform ecosystem have significant contribution for digital MSP startups’ growth. However, there are limited studies that examine the crowd-based resource and capabilities as the source of radical innovation performance since it still conducts the perspective of linear product-market supply and demand. By using network theory, this research proposal wants to examine the role of network effects toward the development of the radical innovation. The findings of PLS-SEM analysis with 70 respondents from digital MSP startups show that crowds-based resources and capabilities manifested by integrative capabilities can generate radical innovation performance through decent network effect that enables to produce high incremental innovation performance beforehand. It shows the importance interaction between digital MSP startups with the crowds for innovation purposes. Hence, the findings contribute in open innovation literatures especially in finding the contributing factors to generate radical innovation
Knowledge Transfer in Cynefin Framework Harris Turino; Adhi Setyo Santoso
International Journal of Business Studies Vol 4 No 3 (2020): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/ijbs.v4i3.162

Abstract

The Cynefin model (Kurtz & Snowden, 2003) is a common concept for designing the most logical response from decision-makers in certain situations. This model is general, so it can be used in several applications, such as knowledge transfer, which is the focus of this article. The author aims to describe in detail, both the characteristics of the domain and the decision-making model, with the concept of causal ambiguity (Reed & Defillippi, 1990), absorptive capacity (Zahra & George, 2002), and pragmatic view of knowledge (Carlile, 2004). One of the managers' common mistakes in managing organizational knowledge is the failure to identify situations accurately. Using the case study method, the results of this study are expected to help practitioners minimize these mistakes and determine the right decisions in forming a sustainable competitive advantage (SCA). The discussion of this paper is divided into several sections; dynamics of cynefin model, absorptive capacity, pragmatic view of knowledge, integration of concepts, and conclusions.
The Effectiveness of Implementation of Online Lectures on Student Satisfaction in Higher Education Institutions (Case Study of the President University) Yeni Fajrin; Adhi Setyo Santoso
International Journal of Business Studies Vol 5 No 2 (2021): International Journal of Business Studies (IJBS)
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/ijbs.v5i2.172

Abstract

This study aims to identify and obtain information about the effectiveness of the implementation of online lectures during the COVID-19 pandemic at Higher Education Institutions, especially President University. Data was collected by looking at the results of student satisfaction assessments of lecturers during the teaching and learning process, namely in the PUIS (President University Information System) system in the "Lecturing Evaluation" menu. The research used quantitative methods and data analysis used SPSS version 21 software. After the data were analyzed, the researchers conducted online interviews with 12 (twelve) lecturers. The results of this study are that there is a significant difference in satisfaction between offline and online lectures, namely, when offline class students can get knowledge directly without any technical constraints and face-to-face teaching and learning process there are values ​​that can be taken such as the process of social, cultural, ethical maturity. and morals that can only be found in the area of ​​education. In contrast to online lectures, apart from technical problems such as the unsupported internet, online classes also make students lose motivation to study because no chemistry can be built. There are different characteristics in each faculty, this is a challenge for lecturers to explore their abilities and provide new knowledge, and of course, it can be well accepted by students. Online classes will run more effectively if both lecturers and students live it with a sense of responsibility.
Book Review: Family Wars: Stories and Insights from Famous Family Business Feuds Harris Turino; Adhi Setyo Santoso
International Journal of Family Business Practices Vol 3, No 1 (2020)
Publisher : Faculty of Business, President University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (40.085 KB) | DOI: 10.33021/ijfbp.v3i1.1169

Abstract

Grant Gordon and Nigel Nicholson in their book with the title “Family Wars: Stories and Insights from Famous Family Business Feuds” (2010) argue that in the business world, family firms are common things. Many interesting things can be learned from them. Some people say that the family business is an inimitable advantage, but there are many conflicts in it, and some of them result in business failure. In this book, the author describes the various forms of conflict and its causes, proposing how a family should deal with conflict is and how to adapt to change. This book is the result of the author's research on conflict cases in family companies and is supported by theories taken from references.In this section, we provide the critical review as our response.
Factors affecting saving behaviour among online gamers in Greater Jakarta Farida Komalasari; Dio Julio Sander; Adhi Setyo Santoso; Lukas Sangka Pamungkas
Proceeding of the International Conference on Family Business and Entrepreneurship 2022: Proceeding of the 5th International Conference on Family Business and Entrepreneurship
Publisher : President University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (753.7 KB) | DOI: 10.33021/icfbe.v2i1.3562

Abstract

Games, especially digital online games in both PC and mobile phones are in its peak of developing and growing. Along with that, the number of gamers significantly increasedfrom every range of age for both men and women. In 2017, the number of gamers in Indonesia are 43.7million people, which increased to 52 million people in 2019.  Contradicting the growth of gamers, Indonesians’ intention to save is low compared to other countries in ASEAN. Considering this phenomena, this paper aims to investigate the factors that affects saving behaviour of online gamers in Indonesia, especially in Greater Jakarta. This is a quantitative research using primary data from 218 respondents.  The respondents are selected using non-probability sampling that are purposive sampling and snowball sampling.  The data were gathered using questionnaire, whuch consists of demographic variables and  41 statements as variable measurementsdistributed to online gamers in Greater Jakarta, Indonesia.  The data were analyzed using Structural Equation Model (SEM). A research found that financial literacy significantly influences both financial attitude and saving behaviour of online gamers in Greater Jakarta, Indonesia.   The financial attitude also significantly influences their saving behaviour.  Meanwhile, family influence and peer influence do not significantly influence their saving behaviour.  Authors believe that this is the first research in Indonesia using this framework with online gamers as its object of research.
Bridging Perspectives of Customer Value Proposition and Customer Perceived Value of Intercity Non-Bus Transportation Service in Indonesia Hadiansah, Ihsan; Nugraha, Rendika; Santoso, Adhi Setyo; Purwanegara, Mustika Sufiati
The South East Asian Journal of Management Vol. 12, No. 2
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Research Aims - The study aim is to explore value proposition creation from the perspectives of non-bus transportation services and to investigate the factors in customer perceived value, especially functional value (operations, facilities, professionalism, and price), that influence purchase intention from customers’ perspectives. Design/methodology/approach - This mixed methods study used personal interviews, participant observation, and a survey to collect the data. Then, we conducted exploratory case study by using organisational level logic model as a qualitative analysis technique. Finally, we used regression for hypothesis testing of the quantitative section. Research Findings - The results indicated that non-bus transportation services should give extra efforts to build great value propositions to meet customer needs. The interview and participant observation results on non-bus transportation service providers’ perspectives showed that that two providers studied have different strategies to create strong value propositions. The survey results on customers’ perspectives showed that all aspects of functional value (operations, facilities, professionalism, and price) significantly influence purchase intention. Thus, those two perspectives do not completely align. Theoretical Contribution/Originality - The integrated framework of customer value proposition created by firms and customer perceived value, which was empirically tested in this study, showed that superior value proposition can be achieved where there is a feedback loop between these two perspectives. Managerial Implications in the Southeast Asian context - Managers have to consider not only the individual aspects of price competitiveness and comfort of services as value propositions but also the integration of facilities and professionalism to build perceived value through value propositions in intercity non-bus transportation services in Southeast Asian contexts. Research limitations and implications - This study had only two variables (functional value and purchase intentions). Functional value had four sub-variables (operations, facilities, professionalism, and price) as independent variables. Other variables could influence purchase intention for non-bus transportation service providers.
Co-Authors Andi Ina Yustina Andrianantenaina, Hajanirina Anton Wachidin Widjaja Chong Mi An Chong Mi An dedi kurniawan Dio Julio Sander Farida Komalasari Goenadhi, Felix Hanafiah, Hally Handayani, Sri Handayani Hanif Adinugroho Widyanto Hanif Widyanto Hari Suryanto Hari Suryanto Harris Turino Harris Turino Harris Turino Kurniawan Ihsan Hadiansah Jony Oktavian Haryanto Lina Rosmawati Lukas Sangka Pamungkas Mustika Sufiati Purwanegara Mustika Sufiati Purwanegara Nelloh, Liza Agustina Maureen Prayogaa, Tasya Zahwa Purwoko, Reza Yuridian Rendika Nugraha Rofian Almas Akbar Ronny Juwono Rosmawati, Lina Slamet, Mulyadi Wiguna Suwinto Johan Widjaja, Anton Wahidin Widyanto, Hanif Yeni Fajrin Yunita Ismail, Yunita