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All Journal Ilmu Administrasi Publik JIPAGS (Journal of Indonesian Public Administration and Governance Studies) Jurnal Administrasi Publik (JAP) Sawala : Jurnal Administrasi Negara Jurnal Tata Kelola dan Akuntabilitas Keuangan Negara Jurnal Sosial Humaniora Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik MIMBAR : Jurnal Penelitian Sosial Dan Politik Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi JESS (Journal of Education on Social Science) Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Jurnal Kebijakan Pembangunan Daerah : Jurnal Penelitian dan Pengembangan Kebijakan Pembangunan Daerah Indonesian Journal of Social Science Research PANDITA: Interdisciplinary Journal of Public Affairs Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Antasena: Governance and Innovation Journal Jurnal Inovasi Daerah Jurnal Ilmiah Niagara Jurnal Kebijakan Pembangunan Daerah (JKPD)
Sanjaya, Natta
Universitas Diponegoro
Humanities Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Transportation Other

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INDEKS KEPUASAN MASYARAKAT PADA LAYANAN IRIGASI DI WILAYAH KABUPATEN LEBAK TAHUN 2023 Isvan Taufik; Arlan Marzan; Zainul Hakim; Karvina Budiwati Apriliani; Agus Lukman Hakim; Natta Sanjaya; Siti Yuniar
Jurnal Kebijakan Pembangunan Daerah Vol 8 No 1 (2024): Juni 2024
Publisher : Badan Perencanaan Pembangunan Daerah Provinsi Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56945/jkpd.v8i1.290

Abstract

The Banten Provincial Government, through the Public Works and Spatial Planning Agency (PUPR), has provided irrigation network services for the community in Banten Province. This study evaluates and assesses community satisfaction with irrigation services in Lebak Regency, organized by the PUPR Agency. The research method used is quantitative descriptive with a saturated sampling technique, involving all Water User Farmer Associations (P3A) or farmer groups that receive irrigation services in Lebak Regency, with 83 respondents from 10 irrigation areas. The study was conducted for 45 days, from November to December 2023. Data were analyzed using Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The IPA results showed an overall positive gap, with four questions in quadrant I (high importance and low satisfaction), ten questions in quadrant II (high importance and high satisfaction), nine questions in quadrant III (low importance and low satisfaction), and three questions in quadrant IV (low importance and high satisfaction). The CSI results show a level of public satisfaction of 78.00%, which is included in the "Good" category, according to Permenpan RB. This study provides strategic recommendations to improve the quality of irrigation services and maximize public satisfaction.
Co-Authors Ade Hadiono Ade Hadiono Agus Lukman Hakim Andi Wijayanto Apriliani, Karvina Budiwati Arif Nugroho Arlan Marzan Destiana Destiana, Destiana Dewi, Hilandri Dyah Lituhayu Hadiono, Ade Hakim, Zainul Handoko, Pryo hanifah hanifah Hidayat, Yudistira Wahyu Ipah Mulyani Ipah Mulyani Ipah Mulyani Isvan Taufik Joko Tri Nugraha Jumanah Jumanah Jumanah Jumanah Jumanah Jumanah, Jumanah Karvina Budiwati Apriliani Kismartin Kismartin Kurnia Dewi, Winda Maharani, Riska Ayu Marzan, Arlan Mulyani, Ipah Nasir Nasir Nasya D, Abhista Nurika Akhni, Ghaziah Purwadi, Anton Putri Utami Fauzie Putri Utami Fauzie Putri, Selvi Septiana Putri, Sendy Himalia Qurrota A'yun, Soffie Rachmat Maulana Ratu Ninis Haerunnisa Resti Meliana Sari Retno Sunu Astuti Rini, Mutiara Sinuraya, Suci Iriani Siti Aina Firdaus Siti Yuniar Sri Mulyani Taufik, Isvan Topik Hidayat Topik Veithzal Rivai Zainal Widyantoro, Sigid Yuniar, Siti Zainul Hakim