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ANALISIS FAKTOR – FAKTOR YANG MEMPENGARUHI KEPUASAN SEHINGGA TERCIPTA WORD OF MOUTH YANG POSITIF PADA PELANGGAN SPEEDY DI SEMARANG Widyaswati, Rahmatya
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 8, No 1 (2009): Mei
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (158.95 KB) | DOI: 10.14710/jspi.v8i1.80-88

Abstract

Penelitian ini menganalisis faktor – faktor yang mempengaruhi kepuasan pelanggan sehingga tercipta word of mouth yang poitif. Penelitian ini bertujuan untuk mengkaji dan menganalisis tiga variabel yang mempunyai pengaruh kepuasan sehingga tercipta word of mouth yang positif dan mengetahui ada atau tidaknya pengaruh yang signifikan antara kualitas produk, kualitas Pelayanan, dan harga yang kompetitif terhadap kepuasan pelanggan.Populasi dalam penelitian ini adalah Pelanggan Speedy yang telah berlangganan Speedy lebih dari 3 bulan. Jumlah sampel diambil dengan rumus Rao, berjumlah 107. Teknik yang digunakan dalam pengambilan sampel dalam penelitian ini adalah purposive sampling. Pengumpulan data menggunakankuesioner. Data dianalisis dengan menggunakan Structural Equation Modeling dalam program AMOS.Hasil dan implikasi penelitian ini secara teoritis adalah bahwa studi ini mendukung penelitian terdahulu yang mengatakan bahwa kualitas produk, kualitas layanan dan harga yang kompetitif mempengaruhi kepuasan pelanggan. Pada tataran manajerial, penelitian ini memberi sumbangan kepada untuk meningkatkan pelayanan kepada pelanggan speedy jika ingin kepuasan pelanggan meningkat dan word of mouth yang positif dapat tercipta.
PENGARUH MANAJEMEN LABA DAN UKURAN PERUSAHAAN TERHADAP KINERJA PERUSAHAAN DENGAN KUALITAS AUDIT SEBAGAI VARIABEL PEMODERASI (Studi Pada Perusahaan Manufaktur YangTerdaftar di BEI Periode 2011-2014) Aprih Santoso; Diana Puspitasari; Rahmatya Widyaswati
Adbis: Jurnal Administrasi dan Bisnis Vol 11, No 1 (2017): Jurnal Administrasi Dan Bisnis 2017
Publisher : Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33795/j-adbis.v11i1.17

Abstract

Management actions to perform earnings management would reduce the reliability of reported earnings, thus reducing the quality of earnings because earnings information submitted does not show the actual economic realities. The sample in this study is based on purposive sampling, with specific criteria that a manufacturing company listed on the Stock Exchange during the period 2011-2014 which publishes annual financial statements (annual report) in complete accordance with the measurement variables to be studied in this research, manufacturing company whose financial statements are audited by KAP KAP Big 4 and non-Big 4. So in the get the 22 companies audited by the Big 4 accounting firm and the 28 companies audited by non-Big 4 accounting firm. With significance level of 5% can be summed Earnings Management ( (DA) has positive effect but not significant to the Company's Performance (ROA), variable firm size (SIZE) negative effect but not significant to the Company's performance (ROA), variable Quality Audit significant positive effect strengthens the relationship between Earnings Management (DA) with the Company's performance (ROA), and variable Audit Quality significant positive effect strengthen the relationship between firm size (SIZE) with Company performance (ROA).
Peningkatan Kesejahteraan Keluarga Melalui Pelatihan Wirausaha Produk Camilan Sehat Stik Seafood bagi Ibu Rumah Tangga di Kelurahan Mlatibaru Semarang Tri Widiastuti; Anandha Anandha; Rahmatya Widyaswati
Journal of Dedicators Community Vol 2, No 1 (2018)
Publisher : Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/jdc.v2i1.682

Abstract

Community empowerment is done to improve people's welfare. Through training activities to make a healthy snack sticks made from raw fish, is expected to explore the potential of people who have high selling value. Development of training conducted in Mlatibaru Semarang village residents so that citizens have a wide repertoire of products related to healthy snacks made from raw fish and simple bookkeeping of the undertakings to be more organized in managing their business finances. Community devotion aims to empower the community to develop expertise in entrepreneurship independently so that it can help improve the quality of life of Mlatibaru Semarang village residents. The result of the devotion is known that the mothers of the citizens of Mlatibaru Semarang village are very motivated to entrepreneurship, by making a healthy snack sticks made from raw fish so that it can supplement family income and can make financial administration in orderly and orderly by making financial bookkeeping.
Strategi Pengemasan dan Pelabelan Produk Jajanan Jadul di Kelurahan Siwalan Kecamatan Gayamsari Semarang Rita Meiriyanti; C. Tri Widiastuti; Rahmatya Widyaswati
Journal of Dedicators Community Vol 4, No 2 (2020)
Publisher : Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/jdc.v4i2.1090

Abstract

Businessman of old snack in Thematic Village, Siwalan Village, their marketing is still very limited and traditionally managed. Business actors also didn’t have proper product packaging and labeling. The aim of the Community Service Program is businessman of old snack able to implement packaging and labeling strategies in developing their products and spreading their market. This dedication activity is carried out with marketing management counseling methods, assistance in making packaging and labeling. The results of this activity are the businessman mastery of the packaging and labeling strategy and can apply simply online based marketing.  Businessman of old snack are very enthusiastic to participate in this community service
PENGARUH CAPITAL INTENCITY RATIO, SIZE, EARNING PER SHARE EPS, DEBT TO EQUITY RATIO, DIVIDEN PAYOUT RATIO TERHADAP MANAJEMEN LABA Aprih Santoso; Diana Puspitasari; Rahmatya Widyaswati
Fokus Ekonomi : Jurnal Ilmiah Ekonomi Vol 11, No 1: Juni 2016
Publisher : STIE Pelita Nusantara Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34152/fe.11.1.%p

Abstract

The financial statements are the means of communicating financial information to parties outside the company. In preparing the financial statements, accrual basis chosen for a more rational and fair in reflecting the real financial condition of the company, but on the other hand the use of the accrual basis may provide more flexibility to the management in selecting the method of accounting for not deviate from the rules of the Financial Accounting Standards applicable. Selection of accounting methods that are deliberately selected by management for a particular purpose known as earnings management.This study replicates previous research on earnings management. Financial variables used in this study and is thought to have an effect on earnings management in this study is the Capital Intencity Ratio (CIR), firm size (SIZE), Earning Per Share (EPS), Debt to Equity Ratio (DER), and Dividend Payout Ratio (DPR). The purpose of this study is to see the effect of Intencity Capital Ratio (CIR), firm size (SIZE), Earning Per Share (EPS), Debt to Equity Ratio (DER), and Dividend Payout Ratio (DPR) of the Income Management. The sample in this study were taken by purposive sampling, with specific criteria that the Company manufacturing sector food beverage that go public in Indonesia is not doing mergers and acquisitions during the period of the study, had a positive net income and present the complete financial statements, as well as presenting the ratio of the complete suite the variables to be studied, during the period 2010-2014. Thus obtained a sample of 10 companies.During the period show that the study data were normally distributed. Based normality test, multicollinearity, heteroscedasticity test and autocorrelation test found no deviation from the classical assumptions. It shows the available data has been qualified using multiple linear regression model. The results showed that the only variable Intencity Capital Ratio (CIR) and Earning Per Share (EPS) showed a significant effect on Earnings Management. Whereas the variable firm size (SIZE), Debt to Equity Ratio (DER), and Dividend Payout Ratio (DPR) did not show any effect on Earnings Management. The predictive ability of these variables on the seventh Earnings Changes in the study by 39 percent, while the remaining 61 percent is affected by other factors that are not included in the research model.
The Effect of Earnings Management on Company’s Performance with Audit Quality and Company’s Size as Moderating Variables Aprih Susanto; Rahmatya Widyaswati
Telaah Bisnis Vol 18, No 2 (2017): Desember 2017
Publisher : Sekolah Tinggi Ilmu Manajemen YKPN Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (393.318 KB) | DOI: 10.35917/tb.v18i2.100

Abstract

Abstract The purpose of this study was to see how the effects of earnings management on the perfor­mance of companies with audit quality and size of the company as a moderating variable. High Quality Audit demonstrated with large or small public accounting firm. The size of the company can be seen from how many assets owned by the company itself. The sample in this study is based on purposive sampling, with specific criteria that a manufacturing company listed on the Stock Exchange during the period 2011-2014 which publishes annual financial statements (annual report) in complete accordance with the measurement variables to be studied in this re­search, manufacturing company whose financial statements are audited by KAP Big 4 and non- Big 4. So in the get the 22 companies audited by the Big 4 accounting firm and the 28 companies audited by KAP Non Big 4. The results of this study variable Profit Management significant negative effect on the performance effect Perusahaan. VariabelCompany’s Size significantly strengthen the positive relationship between Profit Management with Corporate performance. Variable Audit Quality significant positive effect strengthens the relationship between the Profit Management with Corporate Performance.  
OPTIMALISASI PRODUKSI DENGAN PEMANFAATAN OVEN PENGERING DAN PENGELOLAAN UMKM BREM (UMKM DI WONOGIRI) Achmad Choerudin; Rahmatya Widyaswati
Jurnal Abdimas Bina Bangsa Vol. 3 No. 2 (2022): Jurnal Abdimas Bina Bangsa
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/jabb.v3i2.260

Abstract

Often facing SMEs sector problems of the product quality, classical business marketing and sustainability. Based on the background continued should also increase the business processes and production of SMEs Brem in Wonogiri, Central Java, when rain that is productive and effective, improve the quality of management and strategies SMEs Brem marketing production manual still. The outcome of the activities it is (1) a dryer for increased productivity, (2) making management strategies by the manufacture, management module of SMEs financial planning and SMEs marketing, and (3) there should be greater product quality of various marketing management resources and the support of government
USE FINANCIAL TECHNOLOGY IN IMPROVING FINANCIAL LITERACY (EMPIRICAL STUDY ON FEB- UTP SURAKARTA STUDENTS) Rahmatya Widyaswati; Supartini Supartini; Syahriar Abdullah; Achmad Choerudin; Istinganah Eni Maryanti
Jurnal Ekonomi Vol. 12 No. 01 (2023): Jurnal Ekonomi, 2023 Periode Januari - Maret
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study will focus on students understanding and interest in fintech, how to use financial technology to increase students' financial literacy at the Faculty of Economics and Business, Universitas Tunas Pembangunan Surakarta, Central Java, Indonesia. The research method used is a qualitative descriptive analysis by analyzing, describing and summarizing various conditions, and situations from data collected in direct interview results. The results of this study are that students experience increased financial literacy by using financial technology. Students are used to using financial technology applications, most of which are used for payments. Students feel the use of financial technology helps in planning finances and investing. Financial literacy that plays a role in students is limited to their financial planning. Technology becomes their support in financial planning.
STRATEGI PENINGKATAN SUMBER DAYA MANUSIA KREATIF DAN INOVATIF PADA UKM BATIK SEMARANGAN (Studi Di Kampung Batik Semarang) C Tri Widiastuti; Rahmatya Widyaswati; Rita Meiriyanti
Jurnal Riptek Vol 13, No 2 (2019)
Publisher : Badan Perencanaan Pembangunan Daerah Kota Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (244.697 KB) | DOI: 10.35475/riptek.v13i2.52

Abstract

Indonesia has changed the era of the industrial revolution 4.0, a revolution marked by a technological revolution that brought many changes and risks, one of which involved purchases. In this era, human resources are the key to the success of a business, therefore a strategy is needed to improve the quality of human resources. This research will analyze the human resources in Semarang batik village. The purpose of the analysis of strategies to improve human resources into superior human resources, competence and adequate quality. This study used descriptive qualitative method. Research site in Semarang Batik Village. Research informants about batik businesses, employees and policy makers in the Rejomulyo sub-district of Semarang. The method of data collection is done by using interview techniques on informants, literature studies and observations. Data analysis techniques with reduction, data presentation and drawing conclusions Test the validity of the data using source triangulation. The results of the analysis of this study revealed that research on batik requires several strategies to improve the quality of human resources, these strategies provide motivation, increase competencies, certification of skills, best practices and exhibitions. 
EVALUASI KONTRIBUSI DAN EFEKTIVITAS PAJAK DAERAH DAN RETRIBUSI DAERAH TERHADAP PENDAPATAN ASLI DAERAH KOTA SEMARANG TAHUN 2012 – 2016 Rahmatya Widyaswati; Rosyati Rosyati; Nurul Juwariyah
Jurnal Riptek Vol 12, No 2 (2018)
Publisher : Badan Perencanaan Pembangunan Daerah Kota Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (346.581 KB) | DOI: 10.35475/riptek.v12i2.4

Abstract

City as a province that has embraced the regional autonomy sistem must be able to finance regional expenditures without relying on the central government. Locally-generated revenue, local tax, is a source of government revenue. Locally-generated revenue is reflecting of the economic independence of a region. Researchers are interested in testing the contribution and effectiveness of Local Taxes for locally-generated revenue for 2012-2016. The purpose of this study is to evaluate the contribution and effectiveness of local taxes on locally-generated revenue in Semarang. The steps taken in this study are : Calculating the percentage (%) growth rate of local taxes, Calculating and interpreting the level of effectiveness of local tax management. The data used in this study is secondary data obtained from the Semarang City Revenue Agency. Evaluation using effectiveness and contribution evaluation. The level of effectiveness of the Semarang City Local Tax is in the criteria of being very effective while the contribution of Local Taxes in the category is very less to less. For Effectiveness and contribution of Local Levies every year has decreased. Contributions for each Semarang city taxes post fall into the category of very less to less, ranging from less than 1% to above 15% of locally-generated revenue. The effectiveness of each Semarang city taxes post are in the very effective category (which ranges from more than 100). With the highest effectiveness 135.15% (2014) on BPHTB and the lowest 0% (2013) on Swallow Bird Nest Taxes. The contribution and effectiveness of local levies each year has decreased. For the local revenue of the Semarang City revenue agency, it cannot optimize because it only manages each agency.