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All Journal Jurnal Ilmiah Mahasiswa FEB SENTRALISASI Jurnal Teknologi Informatika dan Komputer Ideguru: Jurnal Karya Ilmiah Guru International Journal of Mechanical Engineering Technologies and Applications (MECHTA) Southeast Asia Journal of Graduate of Islamic Business and Economics Jurnal Ekonomi Bisnis Manajemen dan Akuntansi (Jebisma) Profetik: Jurnal Pengabdian Masyarakat Jurnal Manajemen Dakwah Buletin Penelitian Kesehatan
Ilham, Mohammad
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Religion Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Pengaruh E-Service Quality Terhadap E-Customer Loyalty pada Aplikasi E-Banking Bank Syariah Indonesia (BSI) Habibah, Ayuni Nur; Sa'diyah, Kiptiatus; Ilham, Mohammad
Jurnal Manajemen Dakwah Vol. 1 No. 2 (2023): Jurnal Manajeman Dakwah
Publisher : Program Studi Manajemen Dakwah Fakultas Ushuluddin Dan Dakwah Uin Raden Mas Said Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22515/jmd.v1i2.8060

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh e-service quality terhadap e-customer loyalty pada aplikasi e-banking Bank Syariah Indonesia (BSI). Penelitian ini menggunakan metode penelitian kuantitatif dengan mengumpulkan data melalui kuesioner dari pengguna aktif aplikasi e-banking BSI. Pengolahan dan analisis data menggunakan regresi linear sederhana melalui SPSS 24. Sampel dalam penelitian ini berjumlah 80 responden yang dilakukan dengan teknik insidental sampling. Variabel utama yang diukur melibatkan indikator e-service quality yaitu efficiency, fulfillment, system availability, privacy, responsiveness, compensation dan contact.  Hasil dari penelitian ini menunjukkan bahwa e-service quality berpengaruh secara signifikan terhadap e-customer loyalty pada aplikasi e-banking Bank Syariah Indonesia (BSI). Temuan ini dapat memberikan panduan bagi BSI untuk meningkatkan aspek-aspek tertentu dalam e-service quality mereka guna memperkuat ikatan dengan nasabah. Implikasi praktis dari penelitian ini adalah memberikan kontribusi pada pengembangan pengelolaan layanan elektronik dalam industri perbankan syariah.
Implementation of Drug Logistics Management in Disaster Preparedness at Tipo Public Health Center Palu City Ashari, Muhammad Rizki; Sulaiman, Miftahul Haerati; Firmansyah, Firmansyah; Ilham, Mohammad; Nasir, Muhammad
Buletin Penelitian Kesehatan Vol. 54 No. 1 (2026)
Publisher : Poltekkes Kemenkes Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33860/bpk.v54i1.4137

Abstract

Background: Effective drug logistics management is essential to ensure the availability, continuity, and timely distribution of medicines, particularly in disaster-prone areas. Tipo Public Health Center in Palu City faces challenges related to essential drug availability, procurement delays, and stock discrepancies, which may affect routine services and disaster preparedness.Methods: This study used a qualitative case study design. Data were collected through in-depth interviews, observation, and document review. Informants included the person in charge of the pharmaceutical unit, the head of the Public Health Center, and pharmaceutical staff. Data validity was strengthened through source and method triangulation, and data were analyzed using content analysis.Results: Drug logistics planning was conducted periodically based on stock evaluation, previous drug use, disease patterns, and estimated patient needs. The process involved collaboration among pharmacists, pharmaceutical staff, health workers, epidemiology personnel, and management. However, several challenges were identified, including uncertainty in patient numbers and disease trends, limited stock availability at the Health Office pharmaceutical warehouse, discrepancies between requested and received medicines, and technical problems in the e-catalogue system. Disaster preparedness was integrated through emergency stock considerations, although contingency planning and coordination still require strengthening.Conclusion: Drug logistics management at Tipo Public Health Center has been implemented through collaborative and needs-based planning, but procurement constraints, stock mismatches, and technological barriers reduce its effectiveness. Strengthening coordination, improving digital infrastructure, and developing clear emergency drug contingency plans are necessary to support routine services and disaster preparedness.
Co-Authors Abdulloh Yusuf, Ahmad Aditama, Roni A. Ahmad Saefudin Ansori, Miswan Arif Soesetyo, R.Himawan Dewi Saputri, Oktaviana Dwi Arini, Rina Eka Fitri Nor Faizah, Natasya Firmansyah Firmansyah Habibah, Ayuni Nur Ipijei , Irene Irfana, Naila Kastanya, Mensy Otelyo Leon , Farah Margaretha Muhammad Nasir Muhammad Rizki Ashari Mujiyati, Sri Naufal Rif’at, Dhany Nur Maulidia, Rizka Prayogi , Raihan Prayogi, Ardan Wahyu Puspitasari, Citra Septi Putri Anjar Sari, Laila Putri Ningsih, Nia Ramadhan Pujisantoso, Rahmat Rizky Amalia, Ratna Romdioni , Agus Nisfur Rosidah, Ida Sa'diyah, Kiptiatus Sanjiwani, Yudistira Sholihatussifa, Nailis Sholikhati Ikmah, Ika Sulaiman, Miftahul Haerati Suparjon, Suparjon Widya Cholil