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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) JUSIFO : Jurnal Sistem Informasi Sistemasi: Jurnal Sistem Informasi JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING JURNAL MEDIA INFORMATIKA BUDIDARMA INOVTEK Polbeng - Seri Informatika Jurnal Teknologi Sistem Informasi dan Aplikasi Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) JOISIE (Journal Of Information Systems And Informatics Engineering) EDUMATIC: Jurnal Pendidikan Informatika Building of Informatics, Technology and Science Jurnal Teknik Informatika (JUTIF) Jurnal Pendidikan dan Teknologi Indonesia JoMMiT : Jurnal Multi Media dan IT Jurnal Algoritma Malcom: Indonesian Journal of Machine Learning and Computer Science Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) The Indonesian Journal of Computer Science
Ahsyar, Tengku Khairil
Unknown Affiliation
Automotive Engineering Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

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Journal : EDUMATIC: Jurnal Pendidikan Informatika

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Digital Banking Satisfaction: A SeaBank Study using The End User Computing Satisfaction (EUCS) Model Oktoriani, Della; Rahmawita, Medyantiwi; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah
Jurnal Pendidikan Informatika (EDUMATIC) Vol 9 No 2 (2025): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v9i2.30511

Abstract

SeaBank serves as a digital banking platform that enables users to conduct financial transactions conveniently via their smartphones. Despite its widespread adoption, concerns regarding service quality persist. The objective of this study is to assess user satisfaction with the SeaBank application using the EUCS model. This research employs a quantitative methodology with PLS-SEM as the analytical technique to examine variable relationships. The software used for data analysis is SmartPLS 4. Data were collected through an online survey comprising 23 items, involving 100 active users aged 17 and above. Model evaluation includes both outer model and inner model analyses to ensure construct validity and reliability. The findings indicate that content, accuracy, and ease of use have a significant and positive impact on user satisfaction. Conversely, format and timeliness do not have a significant influence, suggesting that these aspects play a marginal role in shaping users' overall perception of the application. Implications of this study highlight the necessity of improving information quality, data accuracy, and intuitive interface design to enhance user satisfaction. While enhancements to format and timeliness can be considered, they are not a primary focus. This research provides valuable insights for application developers in designing user-centered service improvement strategies.
Quality Evaluation of The SITASI Final Project System using Selected McCall Software Quality Factors Adillah, Suci Nur; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah; Anofrizen, Anofrizen; Marsal, Arif
Jurnal Pendidikan Informatika (EDUMATIC) Vol 9 No 2 (2025): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v9i2.30675

Abstract

The Final Project Information System (SITASI) was developed to support academic administration processes. However, performance and usability issues continue to hinder its effectiveness, particularly during peak usage. This study aims to evaluate the quality of SITASI using the McCall Software Quality Model by focusing on five relevant operational factors: correctness, reliability, efficiency, integrity, and usability. The research employed a descriptive quantitative approach by distributing a validated user perception questionnaire to 72 students with active experience using SITASI. The instrument was tested for validity and reliability, with data analyzed using descriptive statistical techniques to evaluate the quality of the SITASI system. The results show that usability scored the highest at 86%, followed by correctness at 67.6%, reliability at 64.2%, integrity at 50.8%, and efficiency at 43.5%. These findings reveal strong user interface performance but expose technical limitations in speed and data security. The study concludes that while SITASI performs well in terms of usability, it requires substantial improvements in system responsiveness and integrity features. The results offer a structured evaluation of software quality and provide practical recommendations for developers to optimize performance and strengthen data protection. This study contributes a replicable framework for evaluating academic information systems in higher education environments.
Evaluating User Experience of SITASI System using HEART Metrics and Importance-Performance Analysis (IPA) Harmaniola, Elsa; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah; Anofrizen, Anofrizen; Marsal, Arif
Jurnal Pendidikan Informatika (EDUMATIC) Vol 9 No 2 (2025): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v9i2.30691

Abstract

SITASI is a web-based system developed to help students manage references and citations for their final projects. Despite its importance, no comprehensive evaluation of the system’s user experience (UX) had been conducted. This study aims to evaluate the UX of SITASI used by students of the Information Systems Study Programme at UIN Suska Riau. Using a quantitative survey method, data were collected from 72 active students from the 2018-2021 cohorts through an online questionnaire. The evaluation was based on the five HEART Metrics dimensions: Happiness, Engagement, Adoption, Retention, and Task Success. Respondents were selected through random sampling using the Slovin formula. Data were analysed using SPSS version 30 for validity, reliability, and Importance-Performance Analysis (IPA). The HEART results indicated high usability levels across all dimensions, with Happiness and Retention scoring highest (73%) and Engagement lowest (70%). IPA showed an average suitability of 92%, with four indicators placed in Quadrant I, signifying urgent areas for improvement. These results serve as a foundation for actionable recommendations to enhance system satisfaction, improve performance, and develop a more user-centered and adaptive SITASI platform.
Co-Authors Adillah, Suci Nur Afifah, Tiara Afrah Afilla, Dini Akhiril Anwar Harahap Al-Qadr, Nola Ardelia Alriwanda, A Ananda, Dhea Angraini Angraini Angraini Anofrizen Anofrizen Arif Marsal Arifin, Hanifan Aulia, Rian Ayulya, Agisti Mutiara Dermawan, Tri Eki Saputra Febi Nur Salisah Febriansyah, Yudhi Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi Harmaniola, Elsa Idria Maita Indriani, Monalisa Inggih Permana Irfan Faruqi, Nouval Jazman, Muhammad Kusuma, Muhammad Wira Ade Maulana, Rizki Azli MaySarah, M Megawati Megawati - Megawati, M Mona Fronita, Mona Muhammad Jazman Muhammad Naufal, Muhammad Muttakin, Fitriani Nazhifatunnisa, Nazhifatunnisa Ningsih, Widiah Novianti, Elzy Novita Sari Nurhadi, Muhammad Nurrahma, Intan Oktoriani, Della Permata, Nur Fitria Mita Praniffa, Anisya Caty Pratama, Pangeran Fadillah Rahmad Fauzi Rahmawita, Medyantiwi Raihan, Muhammad Renaldi, Rengga Revansa, Muhammad Dio Rice Novita Sakdiah, Gewik Siregar, Syafril Siti Monalisa Subakja, Triyawan Bagus Syaifullah Syaifullah Syaifullah Trisya, Cintia Putri Zarnelly Zarnelly