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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) JUSIFO : Jurnal Sistem Informasi Sistemasi: Jurnal Sistem Informasi JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING JURNAL MEDIA INFORMATIKA BUDIDARMA INOVTEK Polbeng - Seri Informatika Jurnal Teknologi Sistem Informasi dan Aplikasi Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) JOISIE (Journal Of Information Systems And Informatics Engineering) EDUMATIC: Jurnal Pendidikan Informatika Building of Informatics, Technology and Science Jurnal Teknik Informatika (JUTIF) Jurnal Pendidikan dan Teknologi Indonesia JoMMiT : Jurnal Multi Media dan IT Jurnal Algoritma Malcom: Indonesian Journal of Machine Learning and Computer Science Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) The Indonesian Journal of Computer Science
Ahsyar, Tengku Khairil
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Automotive Engineering Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

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Journal : The Indonesian Journal of Computer Science

 1 
Analisis Kepuasan Pengguna Aplikasi DANA Menggunakan Metode CSI dan E-Servqual Febriansyah, Yudhi; Syaifullah; Ahsyar, Tengku Khairil; Muhammad Jazman
The Indonesian Journal of Computer Science Vol. 13 No. 6 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i6.4457

Abstract

Kemajuan teknologi informasi saat ini telah mempermudah berbagai aspek kehidupan, termasuk transaksi non-tunai yang semakin populer. Teknologi ini berperan besar dalam meningkatkan jumlah konsumen serta mempengaruhi kebutuhan dan gaya hidup masyarakat di era ekonomi digital. Penelitian ini bertujuan untuk mengukur tingkat kepuasan pengguna dan kualitas layanan aplikasi DANA sebagai alat pembayaran digital di kalangan UMKM di Kota Pekanbaru, dengan menggunakan lima dimensi e-Servqual. Metode penelitian melibatkan penyebaran kuesioner kepada 30 responden untuk mengevaluasi aspek Customer Satisfaction Index (CSI) dan e-Servqual. Hasil penelitian menunjukkan bahwa tingkat kepuasan pengguna berada dalam kategori "puas" dengan skor CSI sebesar 72,21%. Namun, terdapat kesenjangan antara harapan dan persepsi pengguna, terutama pada dimensi Responsiveness, yang menunjukkan kualitas layanan terendah. Kesimpulannya, meskipun pengguna secara umum merasa puas, peningkatan pada dimensi Responsiveness diperlukan untuk memperkuat kepuasan dan loyalitas pengguna aplikasi DANA di masa mendatang.
Analisis Kepuasan Pengguna Aplikasi iRiau Menggunakan Metode EUCS dan TAM Praniffa, Anisya Caty; Ahsyar, Tengku Khairil; Jazman, Muhammad; Syaifullah; Marsal, Arif
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4604

Abstract

iRiau is a digital platform that makes it easier for people to access the Soeman HS library. User satisfaction assessments are made to access the extent of iRiau application being relevant and effective. The study use the EUCS and TAM methods to identify factors affecting user satisfaction. The study sample involved 125 analyzed respondents using SPSS. According the research, five of the seven hypotheses tested were accepted. Variable Perceived Usefulness, Content, Accuracy, Format, and Timeliness significantly impact user satisfaction. However, variables of Perceived of Use and Ease of Use are insignificant. Variables with the most significant influences are Perceived Usefulness and Timelliness. The linar regression model produces an R-Square of 0.959, showing that such independent variables explain 95.9% of user satisfaction.
Evaluasi Usability Aplikasi Mobile Banking Menggunakan Metode Retrospective Think Aloud dan Post-Study System Usability Questionnaire Naufal, Muhammad; Ahsyar, Tengku Khairil; Jazman, Muhammad; Permana, Inggih
The Indonesian Journal of Computer Science Vol. 13 No. 3 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i3.4039

Abstract

BRKS Mobile is a digital service provided by Bank Riau Kepri Syariah to facilitate its customers in conducting financial transactions via smartphones. Because this application is relatively new, there are problems when running the application. The results of user reviews on playstore comments and pre-surveys, the problem that often occurs is errors when making transactions. In this study, usability evaluation was carried out using the Retrospective Think Aloud (RTA) and Post-Study System Usability Quesionaire (PSSUQ) methods. The results of the usability measurement show that users experience little difficulty when running the transfer and purchase menus. This is reinforced by the results contained in the norms of the PSSUQ method where the results of the SyeUse variable value of 2.70 and InfoQual 2.95 are below the average which indicates that the usability of the system and the quality of information on BRKS Mobile are still lacking. For the InterQual value of 3.09, it is above average and overall the BRKS application is at 2.89 above average, which means that the application can be accepted by its users.
Perbandingan Usability Aplikasi Transportasi Online Berdasarkan User Experience Menggunakan Metode Usability Testing Fauzi, Rahmad; Megawati; Angraini; Ahsyar, Tengku Khairil
The Indonesian Journal of Computer Science Vol. 13 No. 4 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i4.4169

Abstract

Transportasi online merupakan salah satu perkembangan layanan terkini. Dengan tingginya mobilitas penduduk di Indonesia membuat perusahaan transportasi online berlomba memberikan jenis layanan yang sama sehingga menimbulkan persaingan antar perusahaan transportasi online seperti Gojek dan Maxim. Para pengguna mengeluhkan bahwa peta aplikasi tidak diperbarui dan terkadang mengalami kesalahan sistem. Penelitian ini menggunakan metode usability testing sebagai pengukuran user experience. Usability Testing merupakan metode mengukur efisiensi, kemudahan dipelajari, dan kemampuan untuk mengingat bagaimana berinteraksi tanpa kesulitan atau kesalahan. Penelitian ini bertujuan untuk mengetahui perbedaan usability testing pada aplikasi Gojek & Maxim berdasarkan pengalaman pengguna. Hasil dari penelitian ini menunjukkan bahwa pada kedua aplikasi variabel Efficiency, Memorability, Satisfaction mendapatkan nilai rata-rata diatas 3,00 yang tergolong kategori tinggi, sedangkan variabel Errors aplikasi maxim memiliki perbedaan signifikan dengan nilai 2,85 kategori sedang. Secara keseluruhan terdapat perbedaan usability testing pada aplikasi Gojek dan Maxim berdasarkan pengalaman pengguna di wilayah Kota Pekanbaru.
Co-Authors Adillah, Suci Nur Afifah, Tiara Afrah Afilla, Dini Akhiril Anwar Harahap Al-Qadr, Nola Ardelia Alriwanda, A Ananda, Dhea Angraini Angraini Angraini Anofrizen Anofrizen Arif Marsal Arifin, Hanifan Aulia, Rian Ayulya, Agisti Mutiara Dermawan, Tri Eki Saputra Febi Nur Salisah Febriansyah, Yudhi Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi Harmaniola, Elsa Idria Maita Indriani, Monalisa Inggih Permana Irfan Faruqi, Nouval Jazman, Muhammad Kusuma, Muhammad Wira Ade Maulana, Rizki Azli MaySarah, M Megawati Megawati - Megawati, M Mona Fronita, Mona Muhammad Jazman Muhammad Naufal, Muhammad Muttakin, Fitriani Nazhifatunnisa, Nazhifatunnisa Ningsih, Widiah Novianti, Elzy Novita Sari Nurhadi, Muhammad Nurrahma, Intan Oktoriani, Della Permata, Nur Fitria Mita Praniffa, Anisya Caty Pratama, Pangeran Fadillah Rahmad Fauzi Rahmawita, Medyantiwi Raihan, Muhammad Renaldi, Rengga Revansa, Muhammad Dio Rice Novita Sakdiah, Gewik Siregar, Syafril Siti Monalisa Subakja, Triyawan Bagus Syaifullah Syaifullah Syaifullah Trisya, Cintia Putri Zarnelly Zarnelly