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Analysis of Servqual and Demographic Aspects on Repurchase Intention Mediated by Customer Satisfaction of Ngaben Services at Hindu Crematoriums Utama, Merta; Wimba, I Gusti Ayu; Sadiartha, Anak Agung Ngurah Gede
Management and Applied Social Studies Review Vol. 2 No. 2 (2024): Management and Applied Social Studies Review (MASSIV)
Publisher : UNHI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32795/massiv.v2i2.7003

Abstract

Purpose - This study aims to analyse the influence of service quality and demographic aspects on repurchase intention, mediated by customer satisfaction, in Hindu crematorium services. Methodology - The population of this study consisted of users of ngaben (Balinese cremation) service at Hindu crematorium. Samples were selected using simple random sampling. A questionnaire was distributed to 100 respondents. Data analysis method include descriptive analysis and inferential analysis using Structural Equation Model – Partial Least Square (SEM-PLS). Findings - The results shows that service quality and demographic aspects have positive and significant influence on customer satisfaction. Service quality and demographic aspects also have a positive and significant influence on repurchase intention. Customer satisfaction partially mediates the influence of service quality and demographic aspects toward repurchase intention. Originality – integrating service quality, demographic aspects, customer satisfaction and repurchase intention into a single study is rarely adopted research. This research can explain how demographic aspects (such as income and current residence) influence decision regarding ngaben at Hindu crematorium.
Development of a Competitive and Adaptive Hindu Education Model in the Global Era by Integrating Local Wisdom Values and Modern Education Astawa, I Putu Putra; Wimba, I Gusti Ayu; Apsari dewi, Komang Indra
QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama Vol. 17 No. 1 (2025): Qalamuna - Jurnal Pendidikan, Sosial, dan Agama
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah Program Pascasarjana IAI Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/qalamuna.v17i1.6312

Abstract

Education is pivotal in preparing the younger generation to face global challenges. In this context, developing a competitive and adaptive Hindu education model becomes crucial, as it addresses the need to preserve cultural heritage while equipping students with the necessary skills to thrive in a globalized world. This research aims to integrate the values of local Hindu wisdom with modern education to create a relevant and effective system for nurturing well-rounded individuals. Using a mixed-methods approach, the study combines qualitative data from interviews with educators and community leaders with quantitative data gathered from surveys of students and teachers. These data sources are analyzed using thematic analysis and statistical tools to identify key local wisdom values and evaluate their integration into education. The findings indicate that incorporating local wisdom values into education strengthens cultural identity, fosters positive character development, and enhances student academic achievement. Instruments include interview guides and survey questionnaires, validated through expert review and pilot testing. However, this study is limited to specific regions, and further research is needed to test the model's applicability in diverse settings. The educational model developed in this study emphasizes the balance between character development, skills, and knowledge, producing graduates who are academically competent and culturally grounded. By bridging tradition and modernity, Hindu education can preserve local wisdom while preparing the younger generation to face global challenges.
Analisis Pengaruh Disiplin Kerja, Kompensasi Dan Motivasi Terhadap Kinerja Guru Dewi, Kadek Melda Trisna; Wimba, I Gusti Ayu; Mahayasa, I Gede Aryana
Media Bisnis Vol. 17 No. 1 (2025): Media Bisnis
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat Sekolah Tinggi Ilmu Ekonomi Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34208/mb.v17i1.2732

Abstract

Teachers' performance is the result of work achieved in accordance with their responsibilities and authority to achieve goals effectively. Several factors influence the improvement of teacher performance, such as work discipline, compensation, and motivation. Work discipline refers to the actions of a teacher in adhering to the regulations that have been mutually agreed upon. Compensation is something received in return for the services contributed to their work. Meanwhile, motivation is something that creates an urge to achieve a goal. This research aims to determine the effect of work discipline, compensation, and motivation on teacher performance both partially and simultaneously. The research was conducted at SMK PGRI 1 Gianyar. The population of the study consists of 52 teachers from SMK PGRI 1 Gianyar. The sample was determined using a saturated sampling technique, resulting in 52 samples. Data were collected through interviews, documentation, and questionnaires measured with a Likert scale. The analysis technique used was multiple linear regression. The results show that work discipline has a positive and significant effect on teacher performance, compensation has a positive and significant effect on teacher performance, motivation has a positive and significant effect on teacher performance, and the independent variables simultaneously have a positive and significant effect on the dependent variable. The recommendation given is to improve work discipline, adjust compensation, and motivate teachers to enhance their performance at SMK PGRI 1 Gianyar.
Modal Sosial Pembangunan SDM Masyarakat Bali Wimba, I Gusti Ayu
Bali Membangun Bali: Jurnal Bappeda Litbang Vol 2 No 3 (2019)
Publisher : Badan Riset dan Inovasi Daerah Provinsi Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51172/jbmb.v2i3.19

Abstract

During this time, the government and the community in implementing development, explicitly only prioritize economic capital and human capital in an individual perspective only. Not many people have highlighted the role of social capital, which is a necessity, in maintaining the results of development that have been carried out. Mainly, Balinese social capital which is hierarchically shaped through values that are invested from an early age, will grow into an accumulation of social capital which will later contribute positively in maintaining a conducive atmosphere in developing human resources for the Balinese people.