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Komaryatin, Nurul
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The Influence of Digital Marketing and Social Media Engagement on Repurchase Intention with Customer Trust as a Mediating Variable in Fast Food Hidayat, Yudha Rahmat; Komaryatin, Nurul
Golden Ratio of Mapping Idea and Literature Format Vol. 6 No. 1 (2026): July - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmilf.v6i1.1758

Abstract

This study aims to examine the impact of Digital Marketing and Social Media Engagement on Repurchase Intention, with Customer Trust acting as a mediating variable among Mie Gacoan Jepara consumers. The background of the research is based on the growing trend of noodle consumption in Indonesia and high social media activity, which creates opportunities for culinary businesses to strengthen customer loyalty. A quantitative survey was conducted with 128 respondents who had purchased Mie Gacoan products at least twice. Data were analyzed using Partial Least Squares (PLS) with SmartPLS 4.0 software. The results show that Digital Marketing significantly and positively affects Repurchase Intention (β = 0.238; p = 0.016) and Customer Trust (β = 0.406; p = 0.000). Similarly, Social Media Engagement significantly influences both Repurchase Intention (β = 0.309; p = 0.001) and Customer Trust (β = 0.324; p = 0.007). Additionally, Customer Trust has a significant positive impact on Repurchase Intention (β = 0.314; p = 0.000). The analysis of indirect effects indicates that Customer Trust partially mediates the effects of Digital Marketing (t = 2.369; p = 0.018) and Social Media Engagement (t = 1.969; p= 0.049) on Repurchase Intention. In conclusion, Customer Trust plays a vital mediating role in strengthening the relationship between digital marketing strategies and repurchase intention. Therefore, Mie Gacoan should enhance its digital marketing and social media engagement strategies to maintain customer trust and promote repeat purchases.
Co-Authors Ali Ali Anggraini, Filda Ayuni, Najwa Tri Diana Safitri Hanifa, Adinda Dwi Hermawan, Ahmad Bagus Bambang Heri Hidayat, Yudha Rahmat Joko Minardi, Joko Lestari, Ayu Dwi Loing, Chenly Masrurotun Masrurotun, Masrurotun Mohamad Rifqy Roosdhani Muhammad Khoiruddin Nurul Huda Putra PR, M Rivi Putri, Salsabila Najichavida Rifqy Roosdhani, M. Rizqiya, A’azzul Muna Nala Rohmawati, Rikha Roosdhany, Rifqy Safira, Mutiara Samsul Arifin Setyowati, Desti Widagdo, Jati Widiyono, Aan Woelandari Pantjolo Giningroem, Dewi Sri Zeyn, Akhmad Khanif