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Muammar Khadafie, Akhairuddin, Muammar Khadafie, Akhairuddin
Universitas Teknologi Sumbawa
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Journal : Empiricism Journal

 1 
Efektivitas Layanan Cyber Counseling Berbasis Chat Asynchronous untuk Meningkatkan Kualitas Bimbingan dan Konseling di Sekolah Menengah Pertama Tagara, M. Arifin; Umar, Umar; Khadafie, Muammar
Empiricism Journal Vol. 5 No. 2: December 2024
Publisher : Lembaga Penelitian dan Pemberdayaan Masyarakat (LITPAM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/ej.v5i2.2345

Abstract

Penelitian ini bertujuan untuk mengevaluasi efektivitas layanan cyber counseling berbasis chat asynchronous dalam meningkatkan kualitas layanan bimbingan dan konseling di SMP Negeri 1 Taliwang. Pendekatan metode campuran digunakan dengan wawancara kualitatif terhadap guru BK dan kuesioner kuantitatif kepada siswa. Hasil menunjukkan bahwa layanan ini meningkatkan kepercayaan diri siswa, kenyamanan dalam berbagi masalah, dan aksesibilitas layanan. Anonimitas dan fleksibilitas waktu menjadi keunggulan utama, meskipun tantangan seperti literasi digital rendah dan akses internet perlu diatasi. Layanan ini menunjukkan efektivitas yang signifikan (p < 0,001) dibandingkan konseling tradisional. Rekomendasi mencakup pelatihan literasi digital, pendekatan hybrid, dan evaluasi berkala untuk memastikan keberlanjutan layanan. Penelitian ini menawarkan kontribusi dalam pengembangan layanan konseling berbasis teknologi di sekolah. The Effectiveness of Asynchronous Chat-Based Cyber Counseling to Improve the Quality of Guidance and Counseling in Junior High SchoolsAbstractThis study aims to evaluate the effectiveness of asynchronous chat-based cyber counseling in improving the quality of guidance and counseling services at SMP Negeri 1 Taliwang. A mixed-method approach was used, involving qualitative interviews with guidance counselors and quantitative questionnaires distributed to students. The results indicate that the service enhances students' confidence, comfort in sharing problems, and service accessibility. Anonymity and time flexibility are key advantages, though challenges such as low digital literacy and limited internet access need to be addressed. The service shows significant effectiveness (p < 0.001) compared to traditional counseling methods. Recommendations include digital literacy training, a hybrid approach, and regular evaluations to ensure service sustainability. This study contributes to the development of technology-based counseling services in schools.
Efektivitas Penggunaan Linktree dalam Mendukung Informasi Pengusulan Tugas Belajar bagi Aparatur Sipil Negeri di Kabupaten Sumbawa Barat Aliyah, Rhaudatul; Umar, Umar; Khadafie, Muammar
Empiricism Journal Vol. 5 No. 2: December 2024
Publisher : Lembaga Penelitian dan Pemberdayaan Masyarakat (LITPAM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/ej.v5i2.2386

Abstract

Penelitian ini bertujuan untuk mengevaluasi efektivitas penggunaan Linktree dalam mendukung penyediaan informasi pengusulan tugas belajar bagi Aparatur Sipil Negara (ASN) di Kabupaten Sumbawa Barat. Penelitian menggunakan pendekatan metode campuran dengan mengintegrasikan analisis kuantitatif melalui kuesioner dan analisis kualitatif melalui wawancara serta observasi langsung. Hasil penelitian menunjukkan bahwa penggunaan Linktree meningkatkan efisiensi akses informasi hingga 75%, dengan pengaruh sebesar 74,5% terhadap efektivitas layanan berdasarkan uji regresi linear sederhana. Responden melaporkan peningkatan kepuasan dan kemudahan akses informasi, meskipun terdapat tantangan dalam pembaruan informasi dan keterbatasan konektivitas internet. Penelitian ini menyimpulkan bahwa Linktree adalah platform yang efektif untuk mendukung transformasi digital layanan publik, dengan rekomendasi untuk peningkatan infrastruktur digital, pembaruan konten yang rutin, dan pelatihan literasi digital bagi pengguna. Effectiveness of Linktree in Supporting Study Assignment Information for Civil Servants in West Sumbawa RegencyAbstractThis study aims to evaluate the effectiveness of Linktree in supporting the provision of study assignment information for Civil Servants in West Sumbawa Regency. A mixed-method approach was employed, integrating quantitative analysis through questionnaires and qualitative analysis through interviews and direct observations. The findings revealed that Linktree increased information access efficiency by 75%, with a 74.5% impact on service effectiveness based on simple linear regression analysis. Respondents reported enhanced satisfaction and ease of access, although challenges were identified in updating information and limited internet connectivity. The study concludes that Linktree is an effective platform to support the digital transformation of public services, with recommendations for improving digital infrastructure, regular content updates, and user digital literacy training.
Analisis Service Quality Terhadap Minat dan Kepuasan Nasabah dalam Pengajuan Pembiayaan di PT. Bank NTB Syariah KCP Maluk Hadi, Sofyan; Umar, Umar; Khadafie, Muammar
Empiricism Journal Vol. 5 No. 2: December 2024
Publisher : Lembaga Penelitian dan Pemberdayaan Masyarakat (LITPAM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/ej.v5i2.2389

Abstract

Bank memiliki peran strategis sebagai lembaga intermediasi, peranannya tentu menjadi salah satu penggerak ekonomi di seluruh sektor. Perkembangan bank syariah dari tahun ke tahun mengalami peningkatan. Hal ini dibuktikan dengan kinerja keuangan bank syariah yang terus meningkat. Untuk mengoptimalkan pendapatan mereka, bank syariah harus memperhatikan kualitas sumber daya yang ada, seperti kualitas produk, kualitas layanan (Servquality), kepuasan pelanggan, dan citra bank untuk mempertahankan loyalitas pelanggan. Tujuan dari penelitian ini adalah untuk menganalisis tingkat kepuasan nasabah PT. Bank NTB Syariah KCP Maluk dan pengaruh Servive Quality terhadap minat nasabah dalam pengambilan pembiayaan di PT. Bank NTB Syariah. Penelitian ini menggunakan Pendekatan Mixed Method. Penelitian ini merupakan gabungan antara metode kuantitatif dengan kualitatif yang digunakan dalam penelitian, agar diperoleh data yang komprehensif, valid, reliable, dan objektif. Teknik pengumpulan data yang digunakan meliputi hasil wawancara, angket dan dokumentasi. Teknik analisis data dalam penelitian ini meliputi Uji validitas dan realibilitas instrumen, uji normalitas, uji linieritas, uji korelasi, dan uji hipotesis dengan bantuan software Smart PLS. Hasil penelitian yaitu 91% responden merasa puas dengan pelayanan PT. Bank NTB Syariah KCP Maluk karena kualitas pelayanannya. Dari hasil diperoleh p-value lebih kecil dari ? (0,05), sehingga dapat disimpulkan bahwa terdapat pengaruh signifikan antara variabel Servquality (tangibles, reliability, responsiveness, assurance, dan emphaty) terhadap minat nasabah dalam pengajuan pembiayaan di PT. Bank NTB Syariah KCP Maluk. Dari hasil pengujian tersebut diperoleh kesimpulan bahwa hubungan Servquality (Kualitas Pelayanan) dan minat nasabah dalam pengajuan pembiayaan di PT. Bank NTB Syariah KCP Maluk berada di kategori baik atau berpengaruh positif. Service Quality Analysis of Customer Interest and Satisfaction in Applying for Financing at PT. Bank NTB Syariah KCP MalukAbstractBanks have a strategic role as intermediation institutions, their role is of course to be one of the economic drivers in all sectors. The development of Islamic banks has increased from year to year. This is proven by the financial performance of sharia banks which continues to increase. To optimize their income, Islamic banks must pay attention to the quality of existing resources, such as product quality, service quality (Servquality), customer satisfaction, and bank image to maintain customer loyalty. The aim of this research is to analyze the level of customer satisfaction of PT. Bank NTB Syariah KCP Maluk and the influence of Service Quality on customer interest in taking out financing at PT. Bank NTB Syariah. This research uses a Mixed Method Approach. This research is a combination of quantitative and qualitative methods used in research, in order to obtain comprehensive, valid, reliable and objective data. Data collection techniques used include the results of interviews, questionnaires and documentation. Data analysis techniques in this research include instrument validity and reliability tests, normality tests, linearity tests, correlation tests, and hypothesis tests with the help of Smart PLS software. The research results were that 91% of respondents were satisfied with PT's services. Bank NTB Syariah KCP Maluk because of the quality of its service. From the results obtained, the p-value is smaller than ? (0.05), so it can be concluded that there is a significant influence between the Servquality variables (tangibles, reliability, responsiveness, assurance and empathy) on customer interest in applying for financing at PT. Bank NTB Syariah KCP Maluk. From the test results, it was concluded that the relationship between Servquality (Service Quality) and customer interest in applying for financing at PT. Bank NTB Syariah KCP Maluk is in the good or positive influence category.
Co-Authors AFRILIANA, NOFI Aliyah, Rhaudatul ANDRI DARMANSYAH Apriadi Apriadi Apriadi Apriadi Armiaty AYU LARASATI, MINTEN Edi Irawan HARANI, IKA Jasardi Gunawan Jaya, Ahmad Ariga KARTAPATI, KARTAPATI LALU ADITYA PANDU ROSY KUMBARA Lesnawati Lesnawati, Lesnawati M. Feri Firmansyah M. Sobry Nurhasida, Wiwin Ratna, R. Sofyan Hadi Supriadi Supriadi Syamsu, Badrus Tagara, M. Arifin Umar Umar UMAR UMAR UMAR UMAR Zulkieflimansyah Zulkieflimansyah Zulkieflimansyah Zulkieflimansyah