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Journal : JURNAL SISTEM INFORMASI BISNIS

Penerapan PIECES Framework dalam Analisis Kepuasan Pengguna F-Learn UKSW saat Pandemi Covid-19 Eric Bintang Pangentasan; Evi Maria
Jurnal Sistem Informasi Bisnis Vol 13, No 1 (2023): Volume 13 Nomor 1 Tahun 2023
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol13iss1pp60-69

Abstract

This research aimed to analyze the satisfaction level of Satya Wacana Christian University (SWCU) F-Learn users in daring learning during the Covid-19 pandemic using the PIECES framework. This method was chosen because it has proven its effectiveness in evaluating system user satisfaction in identifying problems, opportunities and development directions for the system being developed. This research analyzes six variables: performance, information and data, economics, control and security, efficiency, and service. The research sample for this was SWCU students. The total sample is 160 respondents. Data was measured using a Likert scale. The results of testing on the variables performance, information and data, control and security, efficiency, and service, users feel satisfied, while testing the economics variables, F-Learn users feel very satisfied. Additional testing on the performance of F-Learn confirmed that F-Learn has an excellent performance in terms of the speed of responding to commands, as well as in terms of control F-Learn is in category B (good). Overall, the average level of satisfaction of F-Learn users is 4.02. It means that overall F-Learn users, namely SWCU students, were satisfied when using F-Learn during the implementation of the daring learning policy during the pandemic.
Evaluasi Kualitas Shopeepay Menggunakan ISO/IEC 25010 Bithia Insoraki Rumabar; Evi Maria
Jurnal Sistem Informasi Bisnis Vol 14, No 1 (2024): Volume 14 Nomor 1 Tahun 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol14iss1pp54-61

Abstract

This research aims to evaluate the quality of Shopeepay using ISO/IEC 25010 from the user side, namely Satya Wacana Christian University students. Evaluation of the quality of Shopeepay needs to be done because the high level of use of Shopeepay is also followed by increasing user complaints. This research assesses eight characteristics: functional suitability, reliability, performance efficiency, usability, security, compatibility, maintainability, and portability. There were 140 respondents in this research. This research uses a quantitative descriptive approach, and data is analyzed by calculating the total score for each characteristic regulated in ISO/IEC 25010. The results of the Shopeepay quality evaluation found that functional suitability is 79%, performance efficiency is 75 percent, compatibility is 74 percent, usability is 78 percent, and reliability is 77 percent, security 83 percent, maintainability 76 percent, and portability 78 percent. The quality of Shopeepay is considered very good from a security perspective, and the rest is good. The lowest score is on the compatibility aspect, so system developers and Shopee management need to improve the compatibility of this application because payment transactions and top-up balances fail due to this aspect.
Evaluasi Kepuasan Pengguna Website Menggunakan Framework PIECES: Studi Pada Pemerintah Kabupaten Maluku Barat Daya Malioy, Rimes Jopmorestho; Sediyono, Eko; Maria, Evi
Jurnal Sistem Informasi Bisnis Vol 14, No 2 (2024): Volume 14 Nomor 2 Tahun 2024
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol14iss2pp171-180

Abstract

This research aims to evaluate the local government website of Southwest Maluku Regency using the PIECES framework, to determine the level of user satisfaction. The method used in this research is quantitative descriptive. The questionnaire was distributed to the public and State Civil Apparatus (ASN) who are users of the regional government website. The total sample for this research was 150 respondents. Measurements were carried out using a Likert scale. The research results found that users were very satisfied with the information & data presented on the local government website. In terms of performance, economics, control & security, users feel satisfied when using the website. In terms of service, users are very satisfied if the website is developed and improved further. Meanwhile, in terms of efficiency, users want additional website features, namely the online complaint feature. Overall, the average user satisfaction level is 3.99 in the satisfied category. Additional testing using PageSpeed Insight and Qualys found that the government website's performance was still low, with a score of 76. Meanwhile, in terms of security, additional testing found that the website was very good with an A+ score. The results of this research become evaluation material for website managers, namely the Southwest Maluku Regency Communication and Information Service, to make improvements to the website from several aspects that have been assessed, to increase the level of user satisfaction.
Co-Authors A Halim Abdul Halim ach baihaki Adhitya Julianto Adriyanto Juliastomo Gundo Adventien, Irene Puspa Afifah Rismayanti Agus Supratikno Aji Andana Alexander Winandhito Adi Andana, Aji Anjellita Tessalonika Langi Arthur, Christian Azizah Nur Khairunnisa Bella Meihana Bithia Insoraki Rumabar Christ Rudianto Cikita Dasty Sirait, Grace Priskila Daneva Salsabila Nawangsari Deasy Carolina Dewi Sinto Dhea Eucharisty Lumenta Diana Br Sihite Djoko Murdono Dwi Danesty Deccasari Eden Renold Mintje Eko Sediyono Eko Suwardi Ekslesia, Ranti Enggar Nursasi Eric Bintang Pangentasan Ericson Malau Erwien Christianto Fauziah, Satya Febrianti Kartika Ningrum Gabriella Natalie Grace Persulessy Handayani, Rima Hanna Prillysca Chernovita Ikmaliyah, Erika Imelda Retno Putri Widia Ningrum Inggil Setyo Nugroho Irwan Sembiring Ita Puji Lestari Izak Yohan Matriks Lattu Jaya Mahendra, Aldo Joko Siswanto Kadarusman . Kartika Dian Pertiwi Kezia Nadia Putri Martinus Klarista Dwi Chintya Kristoko Dwi Hartomo Kurnia Wirawan, Dennis Kwee Mey Linda Lole Laurencia Cristine Tarika Malioy, Rimes Jopmorestho Mandi’, Darmayanti Marcelino Adi Putra Martin Setyawan Miharjo, Setiyono Muhamad Andrian Afifi Muhammad Luthfan Muhammad Rizky Pribadi Muhammad Sultan Al-Zukhruf Ndina, Fransiska Tanggu Nofa Safitri Novita Setyaningrum, Nola Penidas Fodinggo Tanaem Purwanto Purwanto - Purwanto Purwanto Purwanto Purwanto Purwanto Putri Tolampi, Caroline Christine R. Suharyadi Rahmania Argita Dwijayanti Ridlo Feizzati Rozzag Kristanto Rini Kartika Hudiono Rizaldi, Alexander Samuel Brian Nanda Sekar Ayu Diah Pitaloka Sekar Widhiyaningrum Septi Dhian Pramesti Sherly Toding Sri Winarso Martyas Edi Sri Yulianto Joko Prasetyo Suharyadi Sumiati Arta Dewi Suryasatria Trihadaru Sutarto Wijono Teguh Wahyono Tri Harjani Ulfa Idayati Untung Rahardja Widhiyaningrum, Sekar William Frederick Worotikan Zulfa Alya Fadilla