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Pengaruh Dimensi Kualitas Pelayanan Terhadap Kepuasan Konsumen Pengguna Jasa Layanan Go-Ride Pada Bisnis JasaTranportasi Go-Jek di Kota Palembang Hanifah, Riri; Trianton, Anton; Hendrich, Mahdi
MOTIVASI: Jurnal Manajemen dan Bisnis Vol 4, No 2 (2019): MOTIVATION Journal of Management and Business
Publisher : Universitas Muhammadiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32502/motivasi.v4i2.2357

Abstract

Purpose - This study aims to determine the effect of tangible, reliability, responsiveness, assurance and empathy to customer satisfaction of Go-Ride service users in the gojek transportation services business. This research is a quantitative research and take population of Palembang City people who have used Go-Ride services in the go-jek transportation services business.Design/methodology   -  The       research            sample  uses the Lameshow equation which is 96,04 rounded to 96 respondent. Data collection techniques using a questionnaire or a closed questionnaire with alternative answers using a Likert scale. The analysis tool uses multiple linear regression analysis using the F test and t test. Findings - The results of this study are: (1) there is no positive and significant impact on the satisfaction of consumers of Go-Ride service users, with t-count-0,266 <t-table 1,985, significance of 0,791> 0.05;(2) there is no positive and significant influence dimension of reliability to customer satisfaction of Go-Ride service users, with t-count0,505 <t- table 1,985, significance 0,615>0,05; (3) there is no positive and significant effect on the dimension of responsiviness to consumer satisfaction of Go-Ride service users, with t-count0,475 < t-table 1,985, significance 0,636> 0,05, (4) there is no positive and significant effect on the assurance dimension to customer satisfaction of Go-Ride service users, with t-count1,546 <t-table 1,985, significance 0,128> 0,05; (5 ) there is a positive and significant influence of empathy dimension on consumer satisfaction of users of Go-Ride services, with t-count 2.148> t-table 1.985, significance 0.034 <0.05, (6) there is a positive influence if and significant tangible dimensions, reliability, responsiveness, assurance, and empathy for the satisfaction of consumers' satisfaction of users of Go-Ride services, with F-count9,339> F-table2.32 with a significance of 0,000 <0.05. 
Pengaruh Dimensi Kualitas Pelayanan Terhadap Kepuasan Konsumen Pengguna Jasa Layanan Go-Ride Pada Bisnis JasaTranportasi Go-Jek di Kota Palembang Hanifa, Rini; Trianto, Anton; Hendrich, Mahdi
MOTIVASI Vol 4, No 2 (2019): MOTIVASI Jurnal Manajemen dan Bisnis
Publisher : Universitas Muhammadiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32502/mti.v4i2.3494

Abstract

Purpose - This study aims to determine the effect of tangible, reliability, responsiveness, assurance and empathy to customer satisfaction of Go-Ride service users in the gojek transportation services business. This research is a quantitative research and take population of Palembang City people who have used Go-Ride services in the go-jek transportation services business.Design/methodology   -  The       research            sample  uses theLameshow equation which is 96,04 rounded to 96 respondent. Data collection techniques using a questionnaire or a closed questionnaire with alternative answers using a Likert scale. The analysis tool uses multiple linear regression analysis using the F test and t test.Findings - The results of this study are: (1) there is no positive and significant impact on the satisfaction of consumers of Go-Ride service users, with t-count-0,266 <t-table 1,985, significance of 0,791> 0.05;(2) there is no positive and significant influence dimension of reliability to customer satisfaction of Go-Ride service users, with t-count0,505 <t- table 1,985, significance 0,615>0,05; (3) there is no positive and significant effect on the dimension of responsiviness to consumer satisfaction of Go-Ride service users, with t-count0,475 < t-table 1,985, significance 0,636> 0,05, (4) there is no positive and significant effect on the assurance dimension to customer satisfaction of Go-Ride service users, with t-count1,546 <t-table 1,985, significance 0,128> 0,05; (5 ) there is a positive and significant influence of empathy dimension on consumer satisfaction of users of Go-Ride services, with t-count 2.148> t-table 1.985, significance 0.034 <0.05, (6) there is a positive influence if and significant tangible dimensions, reliability, responsiveness, assurance, and empathy for the satisfaction of consumers' satisfaction of users of Go-Ride services, with F-count9,339> F-table2.32 with a significance of 0,000 <0.05.
Pengaruh Return On Asset (ROA) Dan Return On Equity (ROE) Terhadap Harga Saham Pada Perusahaan Manufaktur yang Terdaftar di Indonesia Periode 2017-2019 Mahdi Hendrich
Jurnal Ilmiah Akuntansi Rahmaniyah Vol 4 No 1 (2020): Jurnal Ilmiah Akuntansi Rahmaniyah (JIAR)
Publisher : Sekolah Tinggi Ilmu Ekonomi Rahmaniyah Sekayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (376.08 KB) | DOI: 10.51877/jiar.v4i1.158

Abstract

This study attempts to examine how much influence these two variables, namely ROA and ROE, on stock prices, especially in manufacturing companies of the type of "Consumer Goods" listed on the Indonesia Stock Exchange, the Malaysia Stock Exchange and the Thailand Stock Exchange. The sampling technique used was purposive sampling based on certain criteria or considerations. The sample taken is the financial statements of 9 companies that have been determined in accordance with the provisions of sampling with the period 2017-2019. The result shows that, simultaneously, Return On Asset (ROA) and Return On Equity (ROE) have a positive effect on stock prices in manufacturing companies in Indonesia. The coefficient of determination (R2) of 0.238 indicates that each share price is influenced by the ROA, ROE and State variables of 23.8% while the remaining 76.2% is influenced by other variables not examined.
PERHITUNGAN BIAYA MODAL UNTUK MENGANALISIS KINERJA KEUANGAN Miske Wananda; Mahdi Hendrich; Farida Husin
EKSISTANSI Vol. 10 No. 01 (2021): EKSISTANSI
Publisher : Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the rate of return that a company must achieve on investment to maintain its stock market value. The results of this study indicate that the company's capital structure is less than optimal because the optimal capital structure is a capital structure that minimizes the weighted average cost of capital (WACC). From the results of the analysis and discussion conducted that PT. Mayora Indah, Tbk obtained WACC values of 32.25%, 39.61%, 74.83%, 65.13%, and 74.62%. The WACC value that has the best performance and provides the minimum rate of return indicated by investors is in the 2015 period. This calculation of the cost of capital can be used as a reference by company management to pay attention to the composition of the company's capital structure by reducing funding through debt to reduce financial risk and company capital costs.
ANALISIS SISTEM PENGENDALIAN INTERNAL BERBASIS COSO PADA PEMBIAYAAN DI BANK NEGARA INDONESIA SYARIAH (STUDY KASUS PADA BANK NEGARA INDONESIA KCP INDRALAYA) Mahdi Hendrich; Kemas Welly Angga Permana
Jurnal Ilmiah Akuntansi Rahmaniyah Vol 5 No 2 (2022): Jurnal Ilmiah Akuntansi Rahmaniyah (JIAR)
Publisher : Sekolah Tinggi Ilmu Ekonomi Rahmaniyah Sekayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (237.617 KB) | DOI: 10.51877/jiar.v5i2.221

Abstract

Penelitian ini bertujuan untuk mengevaluasi pengendalian internal pada pembiayaan di Bank BNI Syariah KCP Indralaya. Dalam hal ini berguna untuk mendapatkan gambaran yang jelas mengenai pengendalian internal penyaluran pembiayaan yang diterapkan. Penelitian ini merupakan jenis penelitian lapangan yang mengambil satu objek penelitian yaitu Bank BNI Syariah KCP Indralaya dengan metode penelitian deskriptif kualitatif . Deskriptif kualitatif yang berupa kata-kata lisan dan tulisan tentang tingkah laku manusia yang bisa diamati. Metode pengumpulan data dengan menggunakan wawancara, observasi dan dokumentasi,Analisis data pada penelitian ini terdapat tiga jalur analisis data kualitatif, yaitu reduksi data, penyajian data, dan penarikan kesimpulan. Berdasarkan hasil penelitian ini, dapat disimpulkan bahwa sistem pengendalian internal pada pembiayaan di Bank BNI Syariah KCP Indralaya sudah cukup baik. Namun ada beberapa unsur-unsur dari Sistem Pengendalian Internal yang masih harus diperbaiki. Misalnya belum adanya khusus petugas Collection sehingga menimbulkan kinerja karyawan tidak begitu maksimal dan tingkat rasio Net Peforming Financing yang tinggi.
ANALISIS PERHITUNGAN HARGA POKOK PRODUKSI DENGAN MENGGUNAKAN METODE JOB ORDER COSTHING (STUDI KASUS PADA JUAN PRABU FURNITURE DI PRABUMULIH) Kemas Welly Angga Permana; Mahdi Hendrich; Sri Winarni
Jurnal Ilmiah Akuntansi Rahmaniyah Vol 6 No 1 (2022): Jurnal Ilmiah Akuntansi Rahmaniyah (JIAR)
Publisher : Sekolah Tinggi Ilmu Ekonomi Rahmaniyah Sekayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51877/jiar.v6i1.256

Abstract

Tujuan penelitian untuk meganalisis laporan pencatatan keuangan di Usaha Juan Prabu Futniture. Sampel dalam penelitian ini adalah laporan keuangan berupa nota pengeluran dan pemasukan kas. Metode yang digunakan adalah kualitatif yaitu serangkaian analisis yang diperoleh dari perusahaan yang terkait dan digunakan sebagai alat untuk memperbaiki laporan keuangan. Hasil penelitian ini menunjukan bahwa pencatatan pelaporan keuangan di Juan Praby Futniture belum mampu memenuhi syarat. Maka dari itu perlu nya digunakan pencatatan menggunakan metode Pencatatan harga pokok produksi (HPP) agar tidak terjadi perselisihan pelaporan keuangan setiap bulan nya. Masalah yang sangat utama dalam pengembangan usaha kecil menegah (UKM) yaitu mengenai pengelolaan keuangan dalam usahanya tersebut. Pengelolaan yang cukup baik untuk memerlukan keterampilan akuntansi yang baik oleh pelaku bisnis usaha kecil menengah (UKM), dengan adanya laporan keuangan akan memungkinkan pemilik memperoleh data dan informasi yang tersusun secara teratur, dikarenakan akuntansi mempunyai pengaruh yang sangat penting bagi keberhasilan usaha. Termasuk bagi usaha mikro kecil dan menegah. Informasi akuntansi yang berupa laporan keuangan dapat menjadi modal dasar untuk usaha kecil menengah (UKM) dalam pengambilan keputusan untuk pengelolaan keuangan dalam usaha tersebut, untuk mencatat segala keseluruhan aktivitas yang berhubungan dengan proses administrasi dana keuangan yang terjadi kedalam suatu sistem.
PENGARUH KEPATUHAN KODE ETIK, KOMPETENSI DAN SKEPTISME PROFESIONAL TERHADAP KINERJA AUDITOR PADA KANTOR INSPEKTORAT PROVINSI SUMATERA SELATAN Nelly; Mahdi Hendrich
Journal of Social and Economics Research Vol 5 No 1 (2023): JSER, June 2023
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jser.v5i1.77

Abstract

Tujuan penelitan ini untuk mengetahui pengaruh kepatuhan kode etik, kompetensi dan skeptisme profesional terhadap kinerja auditor di Kantor Inspektorat Provinsi Sumatera Selatan. Penelitian ini merupakan penelitian deskriptif dengan metode kuisioner dimana unit yang dianalisis adalah auditor internal Inspektorat Provinsi Sumatera Selatan. Hasil penelitian menunjukkan bahwa secara simultan kepatuhan pada kode etik (X1) kompetensi (X2) dan skeptisme profesional (X3) berpengaruh secara signifikan terhadap kinerja auditor (Y) dan secara parsial kepatuhan kode etik (X1) berpengaruh secara signifikan terhadap kinerja auditor, artinya semakin tinggi kepatuhan kode etik seorang auditor maka akan semakin tinggi pula kinerja auditor yang dihasilkan sedangkan secara parsial kompetensi (X2) dan skeptisme profesional (X3) tidak berpengaruh secara signifikan terhadap kinerja auditor pada kantor Inspektorat Provinsi Sumatera Selatan, sehingga kompetensi dan skeptisme profesional yang dimiliki seorang auditor tidak menjamin apakah auditor tersebut akan menghasilkan kinerja yang baik.
ANALISIS TINGKAT KESEHATAN BANK DENGAN METODE RGEC (STUDI KASUS PADA PT.BANK MUAMALAT Tbk) PERIODE 2012-2016 Zein Ghozali; Riri Hanifa; Mahdi Hendrich
MBIA Vol 18 No 2 (2019)
Publisher : Direktorat Riset dan Pengabdian kepada Masyarakat Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1057.062 KB) | DOI: 10.33557/mbia.v18i2.500

Abstract

Penelitian ini bertujuan untuk mengetahui tingkat kesehatan PT.Bank Muamalat Indonesia Tbk periode 2012 sampai dengan 2016, diukur dengan menggunakan pendekatan RGEC (Risk Profile,Good Corporate Governance, Earnings dan Capital). Penilaian Kesehatan bank ini berdasarkan Peraturan Bank Indonesia Nomor 13/1/PBI/2011. Jenis Penelitian yang digunakan adalah penelitian deskriptif dengan pendekatan kuantitatif. Variabel Risk Profile diukur dengan menggunakan rasio NPL, Posisi Devisa Netto (PDN) dan LDR. Variabel dan pengukuran pada penelitian ini terdiri dari faktor Risk Profile, Faktor Good Corporate Governance, faktor Earning dan faktor Capital. Hasil analisis menunjukkan bahwa tingkat kesehatan PT.Bank Muamalat Indonesia Tbk pada periode 2012 sampai dengan 2016 dalam kategori sehat. Indikator Risk Profile dikategorikan pada posisi Low to moderate selama periode 2012-2016. Indikator GCG dikategorikan Baik selama periode penelitian. Indikator Earning PT.BMI Tbk dikategorikan Kurang Sehat selama periode 2012-2016. Dengan menggunakan indikator CAR, peneliti membuktikan bahwa PT.Bank Muamalat Tbk memiliki faktor Capital yang baik, yaitu diatas ketentuan Bank Indonesia sebesar 8%.
Determinan Profitabilitas Bank Perkreditan Rakyat di Kota Palembang Periode 2013-2018 Riri Hanifa; Anton Trianto; Mahdi Hendrich
MBIA Vol 18 No 3 (2019)
Publisher : Direktorat Riset dan Pengabdian kepada Masyarakat Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (600.055 KB) | DOI: 10.33557/mbia.v18i3.682

Abstract

This study was conducted with the aim to empirically examine the effect of CAR, NPL, BOPO and LDR on profitability (ROA) at the Rural Credit Bank in Palembang for the period 2013-2018. The type of this research is descriptive quantitative The population in the research object is all BPRs contained in Palembang city amounted to 13 BPR while the total sample of 10 BPR. The research sample was taken with a purposive sampling system with the criteria of a BPR whose financial statements were published by the Financial Services Authority in the 2013-2018 period. The method used in this study uses multiple regression analysis with a hypothesis testing tool that is the t test and the F test. However, before conducting multiple regression analysis, the classical assumption test is performed first. Through the simultaneous hypothesis test results (Test F) it is known that CAR, BOPO, NPL and LDR have a significant effect on the profitability of BPR (sig 0,000). While based on the partial hypothesis test results (t test) on BPR shows that CAR variable does not influence ROA (sig 0.183), BOPO variable has no effect on ROA (sig 0.114), NPL variable has significant effect on ROA (sig 0.001) and LDR variable also no effect on ROA (sig 0,782). Adjusted R ² value in the regression model was obtained at 56.1, this indicates that the influence of independent variables on the dependent variable (ROA) was 56.1% while the remaining 43.9% was influenced by other factors outside this study.
Pengaruh Return On Asset (ROA) Dan Return On Equity (ROE) Terhadap Harga Saham Pada Perusahaan Manufaktur yang Terdaftar di Indonesia Periode 2017-2019 Mahdi Hendrich
Jurnal Ilmiah Akuntansi Rahmaniyah Vol 4 No 1 (2020): Jurnal Ilmiah Akuntansi Rahmaniyah (JIAR)
Publisher : Institut Rahmaniyah Sekayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51877/jiar.v4i1.158

Abstract

This study attempts to examine how much influence these two variables, namely ROA and ROE, on stock prices, especially in manufacturing companies of the type of "Consumer Goods" listed on the Indonesia Stock Exchange, the Malaysia Stock Exchange and the Thailand Stock Exchange. The sampling technique used was purposive sampling based on certain criteria or considerations. The sample taken is the financial statements of 9 companies that have been determined in accordance with the provisions of sampling with the period 2017-2019. The result shows that, simultaneously, Return On Asset (ROA) and Return On Equity (ROE) have a positive effect on stock prices in manufacturing companies in Indonesia. The coefficient of determination (R2) of 0.238 indicates that each share price is influenced by the ROA, ROE and State variables of 23.8% while the remaining 76.2% is influenced by other variables not examined.