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All Journal Jurnal Informasi Kesehatan Indonesia (JIKI) Indonesian of Health Information Management Journal (INOHIM) Health Information : Jurnal Penelitian Jurnal Promotif Preventif Jurnal Rekam Medis dan Manajemen Informasi Kesehatan JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Edukasi Masyarakat Sehat Sejahtera (EMaSS)
Karmanto, Bambang
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Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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Hubungan Kepuasan Layanan dengan Loyalitas Pasien di Puskesmas Kedawung Kabupaten Cirebon Tahun 2025 Salsabila, Ananda Sandi; Subianto, Totok; Elfi; Karmanto, Bambang
JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Vol. 4 No. 1 (2025): JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI)
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36002/js.v4i1.3845

Abstract

Pemberian layanan kesehatan oleh fasilitas pelayanan kesehatan harus memprioritaskan  layanan yang terbaik dan optimal untuk meningkatkan kepuasan konsumen, sehingga menumbuhkan loyalitas. Wawancara pendahuluan kepada pasien lama dengan metode bayar umum (karcis) merasa puas dengan pelayanan di Puskesmas Kedawung dikarenakan pelayanannya lengkap, nyaman dan biayanya terbilang murah. Namun, jika aspek kenyamanan, kecepatan, dan pendekatan personal tidak ditingkatkan, ada potensi pasien beralih ke klinik atau praktik dokter mandiri yang dirasa lebih responsif secara individual. Tujuan penelitian ini untuk mengetahui hubungan dengan kepuasan layanan dengan loyalitas pasien di Puskesmas Kedawung Kabupaten Cirebon tahun 2025. Jenis penelitian ini merupakan kuantitatif analitik dengan pendekatan cross-sectional. Populasi yang digunakan adalah pasien dengan metode bayar umum dan pernah berkunjung sebelumnya di Puskesmas Kedawung dengan jumlah sampel 90 responden. Hasil penelitian menggunakan uji chi-square (p value 0,000 < 0,05) diperoleh hasil bahwa terdapat hubungan yang signifikan antara kepuasan layanan dengan loyalitas pasien di Puskesmas Kedawung Kabupaten Cirebon. Dengan adanya penelitian ini diharapkan Puskesmas dapat terus meningkatkan dan mempertahankan kualitas pelayanan, serta dapat menjamin kerahasian pada setiap pasien dan melakukan survei kepuasan secara berkala untuk mengevaluasi kinerja pelayanan kesehatan.
REVIEW OF THE SECURITY AND CONFIDENTIALITY OF ELECTRONIC MEDICAL RECORDS AT UPTD PUSKESMAS KEDAWUNG IN 2025 Finliana, Shelomita Cahya; Subianto, Totok; Elfi; Karmanto, Bambang
JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Vol. 4 No. 2 (2025): JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI)
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36002/js.v4i2.3860

Abstract

Medical records are confidential documents that need to be preserved because they contain a complete record of the patient's treatment and care process from beginning to end. To ensure the information it is necessary to support the security and confidentiality system in electronic medical records.  This study aims to determine the security and confidentiality of electronic medical records with aspects of confidentiality, integrity, and availability at UPTD Puskesmas Kedawung. This type of research uses a type of qualitative method. The method used to collect data is by using in-depth interviews and observation. The subjects of this study consisted of 3 people, namely the head of the Kedawung Puskesmas, the medical records coordinator, and the medical records officer. The results showed that there is no specific SOP that regulates the security and confidentiality of the RME. In addition, access rights are given to all officers so that they can access other sections as well.
Analisis Kepuasan Pengguna Fitur Pendaftaran Pelayanan (Antrean) Online BPJS pada Aplikasi Mobile JKN dengan Metode Technology Acceptance Model di Rumah Sakit Ciremai Kota Cirebon Tahun 2025 Sanjaya, Nirmaya Tri; Mohammad, Maula Ismail; Khasanah, Lina; Karmanto, Bambang
JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Vol. 4 No. 1 (2025): JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI)
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36002/js.v4i1.3907

Abstract

Perkembangan teknologi informasi mendorong digitalisasi di sektor kesehatan. BPJS Kesehatan meluncurkan aplikasi Mobile JKN untuk memudahkan akses layanan, termasuk fitur pendaftaran antrean online. Namun, studi pendahuluan di RS Ciremai Kota Cirebon mengidentifikasi kendala teknis, seperti kegagalan sistem check-in, yang berpotensi mempengaruhi kepuasan pengguna. Penelitian kuantitatif dengan desain cross-sectional ini melibatkan 100 responden dari 8.434 pengguna aplikasi di RS Ciremai. Data dikumpulkan menggunakan kuesioner dan dianalisis dengan uji korelasi Rank Spearman. Hasil penelitian menunjukkan semua variabel TAM (Perceived Usefulness, Perceived Ease of Use, Attitude Toward Using, Behavioral Intention to Use, dan Actual System Use) memiliki hubungan signifikan dan positif dengan kepuasan pengguna (p < 0,05).
Implementation of FRISTA Biometric Technology in Orthopedic Outpatient Registration Services at X Regional General Hospital Labiqa, Nazwa Adzraa; Khasanah, Lina; Karmanto, Bambang; Mohammad, Maula Ismail
JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Vol. 5 No. 1 (2026): JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI)
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36002/js.v5i1.5436

Abstract

The implementation of biometric technology in healthcare services is one of the digital innovations aimed at improving efficiency, accuracy, and the quality of patient services. One of its applications is the FRISTA system, which is based on face recognition technology and used in the outpatient registration process at the Orthopedic Clinic of X Regional General Hospital. This study aims to evaluate the level of user satisfaction with the FRISTA system using the End User Computing Satisfaction (EUCS) method. This study employed a quantitative descriptive approach with a population of 1,964 patients who used the FRISTA system during the period of July to September 2025. The research sample consisted of 95 respondents, determined using the Slovin formula. Data were collected through a five-point Likert scale questionnaire covering the five dimensions of EUCS, namely content, format, accuracy, timeliness, and ease of use. The data were analyzed descriptively using Microsoft Excel. The results showed that all dimensions were categorized as satisfactory, with content scoring 4.14, format 4.09, accuracy 4.03, timeliness 4.13, and ease of use 4.12. The highest score was obtained in the content dimension, while the lowest was found in the accuracy dimension, particularly in aspects related to technical disruptions or system errors. Overall, the FRISTA system was considered capable of supporting the outpatient registration process in an informative, efficient, and user-friendly manner. However, improvements in technical stability, real-time data updates, and feature development are still needed to further enhance service quality and optimize user satisfaction.
Priority Analysis of Maternal and Child Health Problems in Majalengka Regency in 2024 Nofitri, Refani Veralda; Khasanah, Lina; Karmanto, Bambang; Mohammad, Maula Ismail
JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Vol. 5 No. 1 (2026): JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI)
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The achievement of Sustainable Development Goals (SDGs) Targets 3.1 and 3.2 requires a responsive health system capable of accurately detecting and mapping maternal and child health issues. Indonesia continues to face major challenges, including high maternal mortality rates, stagnant progress in reducing stunting, and the burden of diseases that directly affect the well-being of mothers and infants. In 2020, Majalengka Regency ranked 7th highest in West Java in terms of infant mortality, with an IMR of 14.5 per 1,000 live births. This study aims to provide an overview of the conditions of maternal and child health problems using the PAHO Adapted Hanlon prioritization method in Majalengka Regency. The study employed a quantitative descriptive design to identify priority problems. The population consisted of all ten officers at the Majalengka District Health Office who were responsible for family health and nutrition programs. The sampling technique used was Total Sampling. Data was collected using a research instrument in the form of scoring sheets. Based on calculations using the PAHO Adapted Hanlon method, the priority order for maternal and child health issues is: 1) Chronic Energy Deficiency in pregnant women, 2) Stunting, 3) Low Birth Weight, 4) Anemia in pregnant women, 5) Infant mortality, and 6) Maternal mortality. The main priority for maternal and child health issues in Majalengka Regency in 2024 is pregnant women with Chronic Energy Deficiency. The consistent increase in the number of cases and the high level of severity necessitate focused mitigation efforts and effective interventions from the relevant health authorities.
Co-Authors Andini, Linda Amelia Putri Apriliani, Nia Avitah, Syahra Inayati Delfiyanti, Alifiyah Jescika Dewi Nur Ramadani Elfi Elfi, Elfi Finliana, Shelomita Cahya Hermanda, Aura Moya Ichsan Nur Alamsyah Khasanah, Lina Labiqa, Nazwa Adzraa Lestari, Feny Dwi Lisnawati, Silvia Lusdiantoro, Kusino Lutvia, Vivi Adzra Mohammad, Maula Ismail Muhammad, Maula Ismail Natalia, Eri Nofitri, Refani Veralda Nugraha, Perdana Wira Nur Baeti, Nur Nurapriani, Shinta Purwaningrum, Sri Nani Rachmawati, Sefi Nur Ramadhani, Alfa Nurmalla Ramadhani, Revalina Robiatul Adawiyah Salsabila, Ananda Sandi Sanjaya, Nirmaya Tri Sofyanti, Indriyani Subianto, Totok Syufiyani, Syi’ta Dwi