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All Journal JISICOM (Journal of Information System, Infomatics and Computing) INTERACTION: Jurnal Pendidikan Bahasa Journal of Research in Business, Economics, and Education Journal of Industrial Engineering & Management Research (JIEMAR) Revenue: Lentera Bisnis Manajemen AGILITY: Jurnal Lentera Manajemen Sumberdaya Manusia Score: Jurnal Lentera Manajemen Pemasaran GLOBAL: Jurnal Lentera BITEP Review: Journal of Multidisciplinary in Social Sciences Jurnal Manajemen dan Administrasi Antartika Ulil Albab
Rafik, Ahmad
Unknown Affiliation
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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Journal : Review: Journal of Multidisciplinary in Social Sciences

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The Influence of Product Quality and Service Quality on Customer Satisfaction at Mujigae Resto Mall Summarecon Bekasi Pradana, Agustian Adi; Yanti, Vera Agustina; Rafik, Ahmad
Review: Journal of Multidisciplinary in Social Sciences Vol. 1 No. 09 (2024): August
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/rjmss.v1i09.500

Abstract

Businesses in the food industry experienced significant growth during the crisis due to the high demand for food and beverages as a basic need. This has encouraged the rapid development of various types of culinary businesses, from traditional cuisine to fast food, with increasingly diverse menu offerings. In Indonesia, especially the younger generation, the increasing interest in Korean cuisine such as toppoki, bibimbap, and jajangmyeon is triggered by the popularity of K-pop and Korean dramas. This phenomenon is reflected in the increasing number of Korean restaurants present in Indonesia, with its own strategies and advantages in attracting consumer interest. This study analyzes the influence of product quality and service quality as independent variables on customer satisfaction as a dependent variable at Mujigae Resto, Summarecon Mall Bekasi, both partially and simultaneously. The research method used is a quantitative approach with Non Probability Sampling technique and Accidental Sampling method. Data was obtained through a questionnaire from 50 Mujigae Resto customers at Summarecon Mall Bekasi. The results of the study show that product quality and service quality, both partially and simultaneously, have a significant influence on customer satisfaction. Overall, product quality and service quality contributed 71% to customer satisfaction, while the remaining 29% was influenced by other factors that were not studied. The R Square value for product quality is 60.7% and for service quality is 68%, indicating that service quality has a dominant influence on customer satisfaction at Mujigae Resto, Mall Summarecon Bekasi.
The Effect of Motivation and Performance Evaluation on Employee Job Satisfaction of PT Asuransi Central Asia Cikini Jakarta Branch Arfi, Nurul Hanny Ananda; Yanti, Vera Agustina; Rafik, Ahmad
Review: Journal of Multidisciplinary in Social Sciences Vol. 1 No. 08 (2024): July 2024
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/rjmss.v1i08.502

Abstract

PT Asuransi Central Asia (ACA) is a company engaged in general insurance, which was established on August 29, 1956. PT Asuransi Central Asia (ACA) is one of the national insurance companies with the largest number of assets, which currently reaches IDR 8.73 trillion. PT Asuransi Central Asia's (ACA) flagship insurance products are OTOMATE (motor vehicle insurance), ASRI (Ideal Home Insurance), and microinsurance products such as Dengue Fever Insurance. PT Asuransi Central Asia (ACA) also has other products that suit the needs of the community, namely property insurance, construction, transportation, ship frame, New Travel Safe (travel insurance), Medi+ (health insurance), Wellwoman (female cancer insurance), financial insurance, personal accident insurance, plant insurance and other insurance products. This research is a quantitative research, with the data collection technique used is a questionnaire. The sample in this study is 30 respondents. The data in this study was processed using SPSS software version 24. The results of this study show that motivation (X1) has a positive and significant influence on employee job satisfaction with a significance level of 0.000, performance evaluation (X2) has a positive and significant effect on employee performance with a significant level of 0.006, motivation and performance evaluation together have a positive and significant influence on employee job satisfaction with a significance level of 0.000 or 0%.
Co-Authors Adika May Sari, Adika May Aldyanti, Rindyani Amas Sari Marthanti Ananda, Lutfia Anggraeni, Ananda Putri Arfi, Nurul Hanny Ananda Desri Yani, Desri Gurning, Milka Rosiadi Hasan, Annisa Aadillah Irwin Sukrisno Sugeng Jaka Santosa, Jaka Karminia, Leni Lahat, Mohammad Amas Nurjanah, Neneng Nandah Nyoman Suardhita Otto Siregar Pradana, Agustian Adi Rosmita Rosmita, Rosmita Sabaruddin Siagian SURYANI, DESY Susanti, Deviana Vera Agustina Yanti Wawan Ridwan Yuli Kartika Sari