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All Journal Techno.Com: Jurnal Teknologi Informasi Teika CESS (Journal of Computer Engineering, System and Science) Creative Information Technology Journal SemanTIK : Teknik Informasi SISFOTENIKA Electro Luceat CogITo Smart Journal Jurnal Sisfokom (Sistem Informasi dan Komputer) JURNAL TEKNOLOGI DAN OPEN SOURCE JURIKOM (Jurnal Riset Komputer) Jurnal Informatika Kaputama (JIK) Jurnal Informasi dan Teknologi Nutrix Journal Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Jurnal Tekinkom (Teknik Informasi dan Komputer) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) International Journal of Engineering, Science and Information Technology Jurnal Indonesia : Manajemen Informatika dan Komunikasi KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) Jurnal Indonesia : Manajemen Informatika dan Komunikasi Servitium Smart Journal Jurnal Pengabdian Kepada Masyarakat Indonesia
Joe Yuan Mambu
Computer Science Faculty Universitas Klabat
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Journal : Electro Luceat

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Penerapan COBIT 5.0 Domain Deliver, Service And Support (DSS) Untuk Audit Sistem Informasi NOSS-A (Studi Kasus : Telkom Witel Manado) Joe Yuan Mambu; Mirielle Patricia Huwae; Erienika M Lompoliu
Electro Luceat Vol 7 No 1 (2021): Electro Luceat (JEC) - July 2021
Publisher : LPPM Poltek ST Paul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32531/jelekn.v7i1.358

Abstract

Information systems have become one of the fundamental requirements for organizations or companies. With an information system, business processes can run more effectively. Next Generation Operation Support System Assurance (NOSS-A) is an information system used by PT. Telekomunikasi Indonesia Tbk, to monitor and record internet disruption complaints of Indihome service. The NOSS-A Information System manages a lot of data related to customer and staff data. For this reason, in this study, the research was carried out to audit the NOSS-A information system to see whether there is a need for an improvement in the information system, based on audit results that can show the impact of the effectiveness and capability level achieved. The audit standard used in this study is COBIT 5.0 with the domain Deliver, Service and Support. The results obtained from this study are the NOSS-A Information System is at level 4 which means the activities on the DSS domain has been done and monitored regularly. The NOSS-A Information System needs to have a regular evaluation with target improvement to increase its level in the future.
Co-Authors Agnes Claudya Iskak Alan Hubert Frederick Sanger Andreuw Vandy Lengkong Andrew Tanny Liem Andria Kusuma Wahyudi Andria Kusuma Wahyudi Andria Kusuma Wahyudi, Andria Kusuma Andria Kusuma Wahyudi, S.Kom, M.Eng Andria Wahyudi Arthur Lonteng Audrey H Siar Axcelino Langi Biya, Antares Nathan Andrew Brily Latusuay Cherry Lumingkewas Devi Elwanda Supit Edson Yahuda Putra Erienika Meiling Lompoliu Erlina Sumanto Ernest Matindas Evano Zachawerus Fajar Dwi Septian Umar Feraldo Posumah Gabriell Mandoya George Morris William Tangka Gerry Hezky Gerry Jonathan Gideon Fernando Tengker Grasela Medelin Rumawouw Green Arther Sandag Green Ferry Mandias, Green Ferry I Gede Purnawinadi Indrajit indrajit Izaac, Bryan Vallentino Jacquline Waworundeng Jein Rewah JUNIOR LAKAT Kalengkongan, Kivly Danovan Kaligis, Jofan Erlich Kinzie Feliciano Pinontooan Koapaha, Hartiny Kolibu, Mario Jonatan Laureenanda Mea Maestro Phytagoras Maestro Pythagoras Manufury Yongxia Chirst Marchel Thimoty Tombeng Maringka, Raissa Metty Wuisang Michelle Walangitan Mirielle Patricia Huwae Misael Mawuntu Olivia Nadya Sigarlaki Pangau, Jacklin Ramadhana, Rizky Renaldy Luntungan Reymon Rotikan Reynoldus Andrias Sahulata Rianti Ruth Florenza Tambunan Rinny Cherill Rantung Rolly Junius Lontaan Salindeho, Jannice Sambul, Jenifer Septian Mottoh Sihotang, Jay Idoan Sintya Hamise Sondakh, Debby Erce Stenly Ibrahim Adam Stenly Richard Pungus Taliwongso, Indrajit Tambanua, Sherley Tanos, Veron Therok Braif Toetik Wulyatiningsih Valentshea Doringin Virjin Fanesa Willar, Antares Mario Wilsen Grivin Mokodaser Yohakim Benedictus Samponu Yongxia Manufury Zakarias Reinaldo