Claim Missing Document
Check
Articles

Found 6 Documents
Search

EVALUASI TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KEFARMASIAN DI KLINIK X MENGGUNAKAN APLIKASI E-SERVQUAL BERBASIS WEB Rianto, Leonov; Al'Qarana, Gilang; Sabrina, Alifa
Jurnal Riset Kefarmasian Indonesia Vol 1 No 3 (2019): Jurnal Riset Kefarmasian Indonesia
Publisher : APDFI (Asosiasi Pendidikan Diploma Farmasi Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (391.304 KB) | DOI: 10.33759/jrki.v1i3.52

Abstract

In an effort to improve the quality of service, patient satisfaction can be measured by the SERVQUAL (SERVICE QUALITY) method by making a comprehensive customer satisfaction assessment survey for services in the field of goods and services that prioritize pharmaceutical services. Customer satisfaction analysis is based on five dimensions of service quality, namely responsiveness, reliability, assurance, empathy, and tangible. The formulation of the problem in this study wanted to find out how patient satisfaction with pharmacy services in clinic X. The purpose of this study was to describe patient satisfaction with pharmacy services in clinic X. Using descriptive quantitative methods to determine the level of patient satisfaction with pharmaceutical services using questionnaires as instruments Study data on patient visits were treated at 3 months beginning in 2018 in January 2,970 patients, February 2,868 patients, and March 3,304 patients. Based on data that has been recapitulated in a system by web-based e-SERVQUAL application and its validity has been tested, the percentage of each variable is evenly distributed in the range of 70%, on the dimensions of attitude and appearance. , 20% of patients were satisfied, in the dimension of drug waiting time, 73.90% of patients were satisfied, on the assurance dimension 74.45% of patients were satisfied, on the dimensions of empathy satisfied patients were 73.50%, on the dimensions of facilities and patient facilities were satisfied , 87%. From these results, the patient is satisfied with the overall dimensions of service, the greatest level of satisfaction is in the dimensions of attitude and appearance, and the smallest level of satisfaction is on the dimensions of facilities and facilities, it can be concluded that the percentage of 74.14% is in the predicate satisfied.
KORELASI ANTARA KADAR GULA DARAH DENGAN KUALITAS HIDUP PASIEN DIABETES MELLITUS DI FASILITAS PELAYANAN KESEHATAN PRIMER Yumassik, Abdul Mahmud; Alfian, Riza; Riski, Akhmad; Soraya, Soraya; Ayu, Welinda Dyah; Rianto, Leonov; Eka Kumalasari
Jurnal Insan Farmasi Indonesia Vol 5 No 2 (2022): Jurnal Insan Farmasi Indonesia
Publisher : Sekolah Tinggi Ilmu Kesehatan ISFI Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36387/jifi.v5i2.989

Abstract

Diabetes mellitus is a metabolic symptom caused by an increase in blood glucose due to impaired insulin secretion, insulin resistance, or both. Blood glucose levels above the normal limit have an influence on the quality of life of diabetes mellitus patients. The study was conducted with a cross sectional design. Data collection was carried out prospectively during the period from May to June 2022. The sample in this study was patients with diabetes mellitus in one of the primary health care centers in Banjarmasin City. Quality of life data was collected using the EQ-5D questionnaire, while blood glucose levels data was obtained from medical record patient. A total of 75 samples participated in this study. The results showed that the mean fasting blood sugar level was 162,95 mg/dL. The mean value of the sample's quality of life score based on the EQ-5D index was 0,739. There is a significant correlation between blood glucose levels and the quality of life of patients with diabetes mellitus. The results of the correlation indicated that the lower the blood glucose level of patients with diabetes mellitus, the higher their quality of life.
KORELASI KARAKTERISTIK DENGAN KEPATUHAN MINUM OBAT PASIEN DIABETES MELLITUS TIPE 2 DI PUSKESMAS S.PARMAN BANJARMASIN susanto, yugo; Afifa, Dhelsy Saniyya; Prihandiwati, Erna; Alexxander; Alfian, Riza; Rianto, Leonov; Herianto, Andri Priyo
Jurnal Komunitas Farmasi Nasional Vol. 4 No. 1 (2024): Jurnal Komunitas Farmasi Nasional
Publisher : Akademi Farmasi Yarsi Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Diabetes Mellitus (DM) merupakan penyakit metabolik kronis dengan karakteristik hiperglikemia. Pengobatan membutuhkan waktu lama, kepatuhan minum obat menjadi faktor yang sangat penting. Belum banyak penelitian yang menguji hubungan antara tingkat kepatuhan minum obat pasien diabetes mellitus tipe 2 dengan karakteristik pasien. Tujuan penelitian ini untuk mengetahui gambaran karakteristik, kepatuhan minum obat, dan menguji hubungan antara karteristik dengan tingkat kepatuhan minum obat pasien diabetes mellitus tipe 2 di Puskesmas S. Parman Banjarmasin.Penelitian ini adalah penelitian observasional dengan pendekatan cross sectional. Sampling dilakukan dengan consecutive sampling. Pengambilan sampelsampai periode penelitian yang telah ditetapkan. Didapat sejumlah 76 pasien. Karakteristik pasien diolah dengan statistik deskriptif..Kepatuhan minum obat diukur dengan metode pill count. Hubungan antar variabel diuji dengan spearman test.Hasil penelitian menunjukkan karekteristik pasien yang dominan adalah jenis kelamin perempuan 51 (67,1%), usia 46-55 tahun 40 (52,6%), pendidikan SMA 34 (44,7%), pekerjaan ibu rumah tangga 33 (43,4%), lama menderita >5 tahun 28(36,8%), jumlah obat 1 jenis obat 51 (67,1%), dan tanpa komorbid 41 (53,9%). Kepatuhan minum patuh 54 (71,1%) dan tidak patuh 22 (28,9%). Adanya hubungan yang signifikan antara karakteristik jenis kelamin (p=0,022) dan usia pasien(p=0,025) dengan kepatuhan minum obat.Kesimpulan Karakteristik jenis kelamin dan usia pasien memiliki hubungan terhadap kepatuhan minum obat pasien diabetes melitus tipe 2 di Puskesmas S. Parman Banjarmasin
Analyzing Perceptions of Maternal and Pediatric Care in Jakarta: An Integrated VADER and GloVe Analysis of Google Reviews in Mother and Child Hospitals Al Qarana, Gilang; Rianto, Leonov; Charles, Charles; Purnomo, Lorio
JOIV : International Journal on Informatics Visualization Vol 9, No 1 (2025)
Publisher : Society of Visual Informatics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62527/joiv.9.1.2551

Abstract

In the rapidly digitizing landscape of healthcare feedback, online reviews have become a vital source of patient-reported experiences. This study leverages sentiment analysis to decode the narrative content of Google reviews for Mother and Child Hospitals in Jakarta. Utilizing the VADER sentiment analysis tool and GloVe for keyword extraction, the research aimed to correlate qualitative sentiment with quantitative star ratings. This study meticulously processed and analyzed a selection of Google reviews using VADER for sentiment scoring and GloVe for refining the focus on relevant healthcare discussions. This methodological approach allowed for a comprehensive sentiment assessment of the reviews. The analysis revealed a prevalent positive sentiment in higher-rated reviews and negative sentiment in lower-rated reviews, with notable anomalies that underscore the complexity of patient experiences and perceptions. Specific aspects of care, including staff behavior, facility quality, and treatment efficacy, were recurrent themes in the feedback. These findings highlight the potential of patient-reported experiences in shaping healthcare practices and policy. The study emphasizes the importance of healthcare providers understanding and responding to patient feedback to improve care quality. Limitations such as the representativeness of online reviews and the challenges of sentiment analysis in capturing nuanced emotions are discussed. This study offers valuable insights into patient perceptions of maternal and pediatric care in Jakarta, affirming the significance of leveraging online reviews for healthcare quality monitoring and improvement
Pemanfaatan Flashcards Anatomi Tubuh Manusia dalam Mengenal Penyakit Tuberkulosis Tuahuns, Farida; Halim, Marta; Rianto, Leonov; Maesaroh, Rakeysha Yulita; Bila, Salsa
Jurnal Mandala Pengabdian Masyarakat Vol. 6 No. 2 (2025): Jurnal Mandala Pengabdian Masyarakat
Publisher : Progran Studi Farmasi Universitas Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35311/jmpm.v6i2.610

Abstract

Kegiatan Pengabdian kepada Masyarakat ini dilaksanakan oleh tim dosen dan mahasiswa dari STIKes IKIFA di SMK Al Muhadjirin 2 Bekasi yang bertujuan untuk meningkatkan pemahaman siswa mengenai penyakit Tuberkulosis (TB) dan cara penyimpanan obatnya melalui penggunaan media flashcards anatomi tubuh manusia. Penggunaan flashcard dalam kegiatan pengabdian dimaksudkan agar kegiatan lebih menarik dan mudah dipahami oleh siswa-siswi. Kegiatan dilaksanakan pada hari Senin, 5 Mei 2025 pukul 10.00-12.00 WIB yang dihadiri oleh 26 siswa-siswi kelas 10. Kegiatan dilakukan dalam bentuk penyuluhan, kemudian dilanjutkan dengan pemberian kuesioner pre-test dan post-test untuk mengukur peningkatan pengetahuan. Kuesioner terdiri atas 5 pernyataan dengan pilihan jawaban Benar-Salah. Meskipun siswa tampak aktif dalam sesi diskusi, hasil uji statistik menggunakan uji Wilcoxon menunjukkan tidak terdapat peningkatan pengetahuan yang signifikan, dengan nilai signifikansi 0,837 (p > 0,05). Hasil ini salah satunya dipengaruhi oleh kondisi siswa yang sudah kelelahan setelah mengikuti pelajaran olahraga.
Analisis Efektivitas Biaya Terapi Antidiabetik Oral pada Pasien Diabetes Melitus Tipe 2 Rawat Jalan di Rumah Sakit Islam Jakarta Charles, Charles; Rianto, Leonov; Sari, Liska Marlinda; Yulita, Yulita
Jurnal Pelayanan Kefarmasian dan Sains Vol 6 No 1 (2025): Journal of Pharmaceutical Care and Sciences (JPCS)
Publisher : LPPM Universitas Sari Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33859/jpcs.v6i1.989

Abstract

Diabetes melitus merupakan penyakit kronik yang memerlukan pengobatan jangka panjang dengan biaya tinggi. Analisis efektivitas biaya (Cost Effectiveness Analysis, CEA) digunakan untuk menentukan pilihan terapi yang efisien antara biaya dan hasil klinis. Tujuan penelitian ini untuk mengetahui terapi antidiabetik oral yang paling cost-effective pada pasien rawat jalan diabetes melitus tipe 2 di Rumah Sakit Islam Jakarta. Metode Penelitian ini menggunakan desain deskriptif observasional cross sectional dengan data retrospektif dari rekam medis pasien bulan November 2024. Sampel meliputi 250 pasien BPJS dan 47 pasien umum. Analisis dilakukan terhadap biaya medis langsung (obat, laboratorium, konsultasi) dan efektivitas penurunan kadar gula darah sewaktu (GDS). Nilai Average Cost Effectiveness Ratio (ACER) dan Incremental Cost Effectiveness Ratio (ICER) digunakan untuk menentukan terapi yang paling efisien. Hasil penelitian menunjukkan pada pasien BPJS, terapi Glimepiride monoterapi memiliki nilai ACER terendah (Rp1.103,05) dan efektivitas 100%. Kombinasi Metformin–Glimepiride menunjukkan ACER Rp1.934,14 dan efektivitas 69,44%. Pada pasien umum, kombinasi Glucophage XR–Glimepiride memiliki ACER Rp5.128,10 dan efektivitas 100%.. Kesimpulan: Terapi Glimepiride merupakan regimen paling cost-effective untuk pasien BPJS, sedangkan kombinasi Glucophage XR–Glimepiride paling efisien untuk pasien umum.