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All Journal Publisia: Jurnal Ilmu Administrasi Publik Dia: Jurnal Administrasi Publik Jurnal Ilmiah Manajemen dan Bisnis (JIMB) Syntax Literate: Jurnal Ilmiah Indonesia JAKP (Jurnal Administrasi dan Kebijakan Publik) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Airlangga Development Journal Journal of Public Administration and Government (JPAG) JBEST e-Jurnal Apresiasi Ekonomi Countable (Contemporary Business and Sustainability Science) Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Widjayanti, Arifiani
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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EVALUASI KUALITAS PELAYANAN PUBLIK MELALUI METODE KONSUMSI: COERCION VERSUS CHOICE (CAPTIVES, CLIENTS, AND CUSTOMERS) Widjayanti, Arifiani
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 10, No 2 (2013): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v10i2.156

Abstract

Warga negara yang mempunyai pilihan dalam menerima pelayanan publik yang disebut "pelanggan". Warga yangbergantung pada penyedia layanan yang disebut "klien". Warga yang menerima pelayanan publik dengan "pemaksaan"yang disebut "tawanan". Tiga jenis pelayanan publik di Yogyakarta ini dievaluasi berdasarkan jenis interaksi. Merekaadalah Pasar Malam "sekaten" (semacam pasar malam), pelayanan publik dari polisi, dan pengumpulan sampah.Menggunakan model logit memerintahkan, hasil menyimpulkan bahwa orang yang menerima Pasar Malam "sekaten"sebagai pelayanan publik disebut sebagai pelanggan. Masyarakat yang menerima layanan pengumpulan sampahdianggap sebagai klien. Hasil ini konsisten dengan penelitian sebelumnya yang dilakukan oleh Brown. Namun, evaluasiini tidak dapat dibuktikan bahwa orang yang menerima pelayanan publik dari polisi dianggap sebagai tawanan
Pengaruh Kualitas Layanan Customer Service Terhadap Kepuasan Nasabah PT Bank Tabungan Negara Kantor Cabang Kelapa Gading Square Ardiansyah, Deden; Widjayanti, Arifiani
Journal of Business Administration Economics & Entrepreneurship Vol. 5, No.1 (2023): April
Publisher : Journal of Business Administration Economics & Entrepreneurship

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Abstract

Kualitas pelayanan merupakan salah satu strategi bersaing dalam mengumpulkan pelanggan. Bank BTN sebagai salah satu perusahaan jasa di Indonesia, khususnya Kantor Cabang Kelapa Gading Square, memiliki posisi persaingan yang lebih tinggi dibandingkan bank lainnya. Bank BTN Kantor Cabang Kelapa Gading Square selalu memberikan kualitas layanan terbaik untuk memberikan kepuasan kepada nasabahnya. Dalam penelitian ini, peneliti menggunakan teori kualitas layanan dan kepuasan pelanggan untuk lebih memahami keadaan yang digunakan dalam penelitian tesis ini. Pengambilan sampel dalam penelitian ini dilakukan terhadap 100 responden dengan menggunakan kuesioner. Proses pengambilan sampel menggunakan sistem random sampling. Teknik analisis yang digunakan untuk mengolah data kuesioner menggunakan Regresi Linier Sederhana. Pengolahan data menggunakan aplikasi SPSS. Profil analisis responden menunjukkan bahwa dari 100 responden yang terkumpul, sebagian besar adalah perempuan dengan rentang usia 17-27 tahun dengan karakteristik pendidikan sebagai S1 besar, karakteristik pekerjaan yaitu pegawai swasta dan karakteristik penghasilan memiliki penghasilan rata-rata per bulan Rp. . 6.000.000 - Rp. 10.000.000. Dapat disimpulkan bahwa kualitas pelayanan nasabah Kantor Cabang Bank BTN Kelapa Gading Square yang terdiri dari bukti langsung, kehandalan, daya tanggap, jaminan, empati semuanya berpengaruh positif dan signifikan terhadap kepuasan nasabah. Penelitian ini menyimpulkan bahwa dari kelima dimensi variabel kualitas pelayanan nasabah Kantor Cabang Bank BTN Kelapa Gading Square, dimensi variabel jaminan memiliki pengaruh yang lebih kuat terhadap kepuasan nasabah.
Brand Experience, Brand Trust, and the Effect on Brand Loyalty (Study of Mie Gacoan Restaurants in Jakarta) Abdullah Azzam, Hamas; Widjayanti, Arifiani
Journal of Business Administration Economics & Entrepreneurship Vol. 6, No.1 (2024): April
Publisher : Journal of Business Administration Economics & Entrepreneurship

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Abstract

The food industry in Indonesia continues to grow, proven by the increase in gross domestic product (GDP) from the food and beverage industry of IDR 206.19 trillion in the first quarter of 2020. Jakarta as a metropolis has facilities in support of food industry growth, and one of the businesses that provides food and beverages in the form of restaurants in Jakarta is the spicy noodle restaurant Mie Gacoan. This restaurant has a phenomenon of long queues of customers ordering it. This study aims to analyse the impact of brand experience and the trust in the brand on the brand loyalty in Mie Gacoan restaurants in Jakarta. The research data was collected through the distribution of questionnaires to 110 respondents who are customers of Mie Gacoan in Jakarta. Findings indicate that brand experience and brand trust have a positive and significant influence on brand loyalty in Jakarta’s Mie Gacoan restaurants. Brand experience influences brand loyalty 53.4%, while brand trust influences brand loyalty 45.8%. At the same time, the share of brand experience and brand trust in brand loyalty is 57.3%. While other variables not included in this study account for the remaining 42.7%. Keywords: brand experience; brand trust; brand loyalty; restaurant
Price, Service Quality, and Purchasing Decision in Artist Management Services Effendi Siregar, Emil Yusrin; Widjayanti, Arifiani
Journal of Business Administration Economics & Entrepreneurship Vol. 6, No.1 (2024): April
Publisher : Journal of Business Administration Economics & Entrepreneurship

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Abstract

The purpose of this study is to determine the influence of price and quality of service on the decision to purchase a product/service for artist management services at RRY Management. The independent variables in this research are price (X1), service quality (X2) and the dependent variable is purchasing decision (Y). Primary data for 2019-2023 is the type of data used in this study. The research method was quantitative approach. Multiple regression analysis was used for data analysis. According to the results of the simultaneous test (F), price and service quality significantly influence the purchasing decision. Meanwhile, the partial test (T) shows that price significantly influences the purchase decision and service quality significantly influences the purchase decision. Keywords: price, service quality, purchase decision
ANALYSIS OF PROFESSIONALITY OF BHAYANGKARA PERSONNEL OPERATIONAL AT THE STATE SECURITY DIRECTORATE OF THE SECURITY INTELLIGENCE AGENCY OF INDONESIAN NATIONAL POLICE Resdiana, Artanti; Ridwan Radjab, Ridwan; Widjayanti, Arifiani
Jurnal Apresiasi Ekonomi Vol 12, No 1 (2024)
Publisher : Institut Teknologi dan Ilmu Sosial Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31846/jae.v12i1.723

Abstract

The professionalism of State Security Directorate personnel is crucial for achieving superior, sharp, and reliable security intelligence. However, there is ambiguity in the placement of operational supervisory roles within the Directorate. The researcher identifies performance, competence, Loyalty, and accountability as key factors influencing the professionalism of the Indonesian National Police Security Intelligence's operational supervisory personnel (BOP). The research's primary objective is to analyze the issues surrounding the mismatch between BOP placements and operational directorate needs. It also aims to devise effective strategies to enhance BOP personnel professionalism. The research employs qualitative methods, including literature review, observations at the State Security Directorate, and interviews. The findings reveal three main issues. First, suboptimal professionalism is attributed to inadequate technical, managerial, and sociocultural competencies affecting performance. Second, the soft tools, such as career policies and functional positions in the Security Intelligence operational directorate, need optimization. Finally, increased performance, competence, Loyalty, and accountability are vital drivers for enhancing the professionalism of operational supervisory personnel within the State Security Directorate of the Indonesian National Police Security Intelligence Agency. Keywords: performance, competence, Loyalty, accountability and professionalism
Implementation of core values in the context of performance: a Makassar City Government study Murtinah, Tintin Sri; Giyanto, Bambang; Widjayanti, Arifiani
Publisia: Jurnal Ilmu Administrasi Publik Vol 9, No 1: APRIL 2024
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/pjiap.v9i1.12278

Abstract

The implementation of core moral values, particularly AKHLAK, among government employees plays a crucial role in enhancing public service qualityand reinforcing employer branding. This study examines the efficacy ofAKHLAK implementation among Makassar City’s Administrative Civil Ser-vants (ASN) as fundamental principles in delivering effective and focusedpublic services. Utilizing focus group discussions, documentation analysis,and Grindel’s framework of policy implementation, this research explores theimpact of Menpan RB Circular Letter No. 20 of 2021 on AKHLAK implementation. Key findings indicate that the promotion of AKHLAK has significantlyimproved employee discipline and public service standards in Makassar City.Supported by institutional backing and adequate infrastructure, the city government demonstrates a robust commitment to fostering AKHLAK valuesamong its employees. The study concludes that Makassar City has achievedconsiderable success in implementing and sustaining AKHLAK principles,contributing to notable advancements in governmental service delivery andoverall civic compliance. Overall, this research confirms Makassar City’sachievements in integrating and maintaining AKHLAK values, thereby con-tributing to a more effective and responsive governance framework
Implementasi kebijakan pengelolaan jaringan dokumentasi informasi hukum di Sekretariat Jenderal MPR RI Tahun 2018-2022 Sari, Dian Kartika; Widjayanti, Arifiani; Karunia, R. Luki
Publisia: Jurnal Ilmu Administrasi Publik Vol 9, No 1: APRIL 2024
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/pjiap.v9i1.11520

Abstract

The Legal Documentation and Information Network (JDIH) Management Policy is aform of public services using ICT in  providing legal data and information sourceswhich can be easily, briefly, clearly and completely accessed by public The Secretariat General of the MPR RI as a supporting system for the Assembly is one of the members of the National JDIH. However, since was formed in 2018 until 2022 it has not been able to implement this policy properly. The management of JDIH that has not been well organized, the overlapping functions between the website management unit and the JDIH implementation team, infrastructure facilities that are not optimal, insufficient number and competency of human resources are some indicators as the weakness of JDIH implementation of MPR. This article will discuss about the implementation of JDIH management policy at the Setjen MPR RI, why is it still not running as expected and recommend some strategic steps to improve the JDIH in the future. This research uses study case qualitative methods with the Edward III and Grindle models as analytical tools. Data collection carried out using in-depth interviews, observation and documentation.
Analisis Pengawasan dan Pengendalian Barang Miliknegara di Lingkungan Dewan Ketahanan Nasional Astri, Sofyanti; Widjayanti, Arifiani; Karunia, Luki
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i1.56128

Abstract

Penelitian ini bertujuan untuk menganalisis pengawasan dan pengendalian Barang Milik Negara (BMN) di lingkungan Dewan Ketahanan Nasional serta menyusun strategi peningkatan pengawasan dan pengendalian di lingkungan Dewan Ketahanan Nasional. Metode Penelitian yang digunakan dalam penelitian studi kasus dengan pendekatan kualitatif. Hasil penelitian menunjukan bahwa pengawasan dan pengendalian Barang milik negara melalui pemantauan dan penertiban pada proses pengelolaan barang milik negara penggunaan, pemanfaatan, pemindahtanganan, penatausahaan, pengamanan dan pemeliharaan. Pelaksanaan Pemantauan dan penertiban yang dilakukan dalam pengawasan dan pengendalian barang milik negara masih belum optimal dan masih ditemukan berbagai macam kelemahan seperti sumber daya tidak memiliki kompetensi di bidang pengelolaan barang milik negara, belum memiliki kebijakan turunan berbentuk peraturan internal, infastruktur yang belum memadai. Pada penentuan strategi untuk peningkatan pengawasan dan pengendalian Barang Milik Negara dilakukan dengan analis SWOT yang diperoleh hasil kuadran 3 mengartikan pengawasan dan pengendalian Barang Milik Negara di lingkungan Dewan Ketahanan Nasioanal memiliki kelamahan dalam pelaksanaan tetapi memiliki peluang untuk peningkatan pelaksanaan pengawasan dan pengendalian tersebut. Fokus strategi yang dapat diterapkan pada kondisi tersebut adalah meminimalisir kelemahan dan bisa menangkap peluang dalam mengimplemntasikan pelaksanaan pengawasan dan pengendalian di lingkungan Dewan Ketahanan Nasional
Implementasi Kebijakan Peningkatan Partisipasi Masyarakat Dalam Perancangan Undang-Undang (SIMAS PUU) Adani, Puteri Shabrina; Asropi, Asropi; Widjayanti, Arifiani
Jurnal Administrasi dan Kebijakan Publik Vol. 8 No. 2 (2023): Oktober
Publisher : Laboratorium Administrasi Publik FISIP Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jakp.8.2.237-253.2023

Abstract

The application of the e-government system is carried out to facilitate and speed up services to the community. This research focuses on answering the implementation of the regulations of the Head of the DPR RI Expertise Agency regarding the management of public participation in drafting laws that have not run optimally. A descriptive qualitative approach is used in research that takes place at the Center for Drafting of Laws, the Expertise Body of the DPR RI. Van Meter and Van Horn's theory focuses on policy standards and objectives, resources, communication between implementing agencies, implementing organizational characteristics, implementing attitudes, and the social, economic, and political environment that can be linked to the external environment. The results of this study are that all aspects of the policy implementation model from Van Meter and Van Horn have not been achieved as a measure of the success of implementing the SIMAS PUU application due to minimal human resources, financial support, and enthusiasm from the external environment. Therefore, it can be concluded that the implementation of the SIMAS PUU application has not run optimally.
Dukungan yang Diperlukan Oleh Wanita Untuk Meniti serta Menjalani Karir Widjayanti, Arifiani
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 12, No 2 (2009)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v12i2.340

Abstract

Career for a woman is something that it is more difficult to do than career for a man, as long as it is not expected to do by a woma. A woman decides to do career because of many things. There are influences of family, supports from family, support from outside, dependences of money, challenges, and intelelectual interest.
Co-Authors Abdul Azis, Mohamad Abdullah Azzam, Hamas Adani, Puteri Shabrina Amalia, Arina Fatma Asropi Asropi Astri, Sofyanti Azzahri, Ailsa Bambang Giyanto Deden Ardiansyah Dian Kartika Sari, Dian Kartika Effendi Siregar, Emil Yusrin Murtinah, Tintin Sri Putri, Poppy Pertiwi R Luki Karunia RAHAYU, NENENG Resdiana, Artanti Ridwan Radjab, Ridwan Saffanah, Cahya Dhiya Sutrino, Edy Triyani, Septina Wibowo, Eddy Kusponco Wicaksono, Akbar Muhammad Zulfana, Dewi