Article Per Year (5 Year)
p-Index From 2021 - 2026
1.325
P-Index
This Author published in this journals
All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Entrepreneur dan Entrepreneurship Review of Management and Entrepreneurship Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis
Sonata Christian
Universitas Ciputra
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

Published : 21 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 21 Documents
Search

 1   2   3 
The Influence of Security and Quality Mobile Banking Services on Customer Satisfaction and the Impact on Loyalty Private Bank Customers Sugijanto, Antonius William; Efrata, Tommy Christian; Christian, Sonata
Review of Management and Entrepreneurship Vol. 9 No. 1 (2025): Review of Management and Entrepreneurship
Publisher : International Business Management - Universitas Ciputra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/rme.v9i1.5438

Abstract

This study aims to examine the impact of mobile banking security and service quality on customer loyalty, with customer satisfaction as a mediating variable. A quantitative research approach was employed, utilizing a non-probability sampling technique. Specifically, purposive sampling was used to select respondents based on predetermined criteria. The study involved 152 respondents, all BCA bank customers in Surabaya who actively use MyBCA. Data were collected through questionnaires. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that both mobile banking security quality and service quality positively and significantly influence customer loyalty, with customer satisfaction playing a key mediating role.
Co-Authors Adi Kurniawan Yusup Albert Chandra Tanujaya Akasa Andersen, Matthew Auditia Setiobudi Christian Herdinata Clara Angelia Gunawan Dewi Mustikasari Immanuel Elia Ardyan Fedrerika Gracia Ongkowijoyo Gunawan, Kartikasari Hendy Evan Hernomo, Aurelia Fiona Hungga Fernando Tanata Jacqueline Raktion Kingston Wilbert Tatra Liliana Dewi Marcella, Oei Natalia Meilina Boediono Meilita Priskila Parthasarathi Shrinithy Patrick Grady Christhoper P. Rinabi Tanamal Sanapang, Gracela Marisa Steffanie Anggie Sugijanto, Antonius William Tommy Christian Efrata Trianggoro Wiradinata Venesa Venesa Vonnie Ashari Wendra Hartono Yoseva Maria