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PENGARUH KOMPETENSI KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA PERSONEL POLRI PADA LEMDIKLAT POLRI DI JAKARTA Pipit Vida Hastutik; Kemal Taufik; Widya Nengsih
Jurnal Manajemen Akuntansi dan Ilmu Ekonomi Vol. 3 No. 2 (2026): Oktober
Publisher : PT. ANAN PUBLISHER CENDEKIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70585/jumali.v3i2.204

Abstract

Competence is the ability to perform a job or task based on knowledge and skills, and supported by the work attitude required by the job. The work environment is a condition in which a good workplace encompasses both physical and non-physical aspects that can create a sense of comfort, safety, peace of mind, a feeling of belonging, and so on. Employee performance is the overall result or level of success of an employee during a specific period. The objectives of this study are as follows: To determine whether, collectively, work competence and the work environment influence the performance of Indonesian National Police (Polri) personnel at the Polri Education and Training Center (Lemdiklat) in Jakarta. The sampling technique used in this study was random sampling from a population of 172 Indonesian National Police personnel. Based on the Slovin formula cited in Husein Umar (2017), a sample of 64 individuals was selected. The results of the study indicate that, both partially and simultaneously, there is a positive and significant influence of Work Competence and Work Environment on the Performance of Indonesian National Police Personnel. In light of these findings, the following recommendations are made: 1) Management is expected to pay closer attention to work competencies and the work environment as they relate to the performance of National Police personnel, in accordance with their capabilities and the available human resources in that particular field. 2) A positive work environment within the organization can be maintained in all aspects, including adherence to all work programs. 3) Future researchers are encouraged to measure performance by incorporating additional variables beyond those included in this study.
PENGARUH KUALITAS PELAYANAN DAN SARANA PRASARANA TERHADAP KINERJA POLISI LALU LINTAS PADA DIREKTORAT LALU LINTAS POLDA METRO JAYA Nira Hervianti; Kemal Taufik; Widya Nengsih
Jurnal Manajemen Akuntansi dan Ilmu Ekonomi Vol. 3 No. 2 (2026): Oktober
Publisher : PT. ANAN PUBLISHER CENDEKIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70585/jumali.v3i2.205

Abstract

Service quality involves consistently providing services while adhering to predetermined standards of speed and timeliness. Infrastructure refers to all resources that facilitate and streamline the execution of tasks, whether in the field or in the office. Performance refers to the results achieved by an individual or a group of people within an organization. The research objectives are as follows: To determine whether Service Quality and Infrastructure jointly influence the performance of traffic police at the Traffic Directorate of the Metro Jaya Regional Police. The sampling technique used in this study was random sampling from a population of 3,241 individuals. The sample size was determined using the Slovin formula as cited in Husein Umar (2017), resulting in a sample of 97 individuals. The results of the study indicate that, both partially and simultaneously, there is a positive and significant influence of service quality and infrastructure on the performance of traffic police. In light of these findings, the following recommendations are made: 1) Management is expected to pay closer attention to service quality, infrastructure, and traffic police performance in accordance with expectations and the available human resources in this field. 2) Good infrastructure within the organization can be maintained in all aspects by adhering to all work programs. 3) Future researchers are encouraged to measure work motivation by incorporating additional variables beyond those included in this study.
PENGARUH PENGAWASAN DAN KUALITAS PELAYANAN TERHADAP EFEKTIVITAS KERJA PERSONEL POLRI PADA LEMDIKLAT POLRI DI JAKARTA Tio Try Achyani; Kemal Taufik; Widya Nengsih
Jurnal Manajemen Akuntansi dan Ilmu Ekonomi Vol. 3 No. 2 (2026): Oktober
Publisher : PT. ANAN PUBLISHER CENDEKIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70585/jumali.v3i2.208

Abstract

Supervision is a process through which managers seek to determine whether the results of work performed by their subordinates align with the plan. Service quality involves consistently providing services while adhering to predetermined speed and timeliness. Work effectiveness refers to the completion of tasks precisely within the established timeframe. The research objectives are as follows: To determine whether supervision and service quality collectively influence the work effectiveness of Indonesian National Police (Polri) personnel at the Polri Education and Training Center (Lemdiklat) in Jakarta. The sampling technique used in this study was random sampling from a population of 451 Indonesian National Police personnel. Based on the Slovin formula cited in Husein Umar (2017), a sample of 82 individuals was selected. The results of the study indicate that, both partially and simultaneously, there is a positive and significant influence of Supervision and Service Quality on the Work Effectiveness of Indonesian National Police Personnel. In light of these findings, the following recommendations are made: 1) Leadership is encouraged to pay closer attention to supervision in accordance with the capabilities and available human resources within the relevant field. 2) High-quality service within the organization should be maintained across all aspects. 3) Future researchers are encouraged to measure the work effectiveness of Indonesian National Police personnel by incorporating additional variables beyond those included in this study.
PENGARUH PROFESIONALISME KERJA DAN DISIPLIN KERJA TERHADAP KINERJA PERSONEL POLRI PADA STAF SUMBER DAYA MANUSIA (SSDM) POLRI Taufiqurrahman Taufiqurrahman; Kemal Taufik; Widya Nengsih
Jurnal Manajemen Akuntansi dan Ilmu Ekonomi Vol. 3 No. 2 (2026): Oktober
Publisher : PT. ANAN PUBLISHER CENDEKIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70585/jumali.v3i2.209

Abstract

Professionalism is a professional work ethic that refers to the behavior of Indonesian National Police personnel based on competence and expertise. Work discipline is the ability to control one’s own behavior in accordance with established regulations. Performance is the work output achieved by an individual in carrying out their duties based on competence, effort, and opportunity. The objectives of this study are as follows: To determine whether work professionalism and work discipline jointly influence the performance of Indonesian National Police personnel in the Human Resources Division (SSDM). The sampling technique used in this study is random sampling. According to Slovin’s Theory as cited in Husein Umar (2020), the population of 609 Indonesian National Police personnel each has an equal chance of being selected as a random sample; however, the sample size for this study is 86 individuals. The research findings indicate that, both partially and simultaneously, there is a positive and significant influence of Work Professionalism and Work Discipline on the Performance of Indonesian National Police Personnel. In light of these findings, the following recommendations are made: 1) Leadership is encouraged to pay greater attention to Work Professionalism, Work Discipline, and the Performance of Indonesian National Police Personnel in accordance with organizational objectives and the available human resources within that specific field. 2) Good work discipline within the organization should be maintained in all aspects, including adherence to all work programs. 3) Future researchers are encouraged to measure work discipline by incorporating additional variables beyond those included in this study.