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Digital leadership and employee engagement in hybrid work environments: The role of trust and communication Nurhidayah, Rika; Muliansyah, Dadah
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 3 No. 2 (2024): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v3i2.1067

Abstract

In response to the increasing shift toward hybrid work arrangements, this study investigates the role of digital leadership in shaping employee engagement, emphasizing the mediating effects of trust in leadership and digital communication. Drawing on the Job Demands–Resources (JD–R) model and Social Exchange Theory, this research adopts a quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM) based on survey data collected from 385 employees working under hybrid systems in diverse organizational settings. The findings reveal that digital leadership has a significant positive direct effect on employee engagement (β = 0.36, p < 0.001). Furthermore, trust in leadership and digital communication both serve as partial mediators in this relationship, indicating that relational and communicative mechanisms are crucial for sustaining engagement in digitally mediated environments. The structural model explained 51% of the variance in employee engagement, demonstrating strong explanatory power. These results extend current leadership theory by contextualizing digital leadership within hybrid work structures and emphasizing the need for trust-building and high-quality communication. The study contributes to the HRM literature by offering actionable insights for organizations seeking to optimize leadership strategies and communication infrastructures in evolving digital workplaces. Despite limitations related to cross-sectional data and sample generalizability, the research provides a foundation for future longitudinal and cross-cultural investigations into digital leadership dynamics.
From chatbots to conversational commerce: The role of AI in shaping consumer purchase decisions Muliansyah, Dadah; Nurhidayah, Rika
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 3 No. 2 (2024): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v3i2.1068

Abstract

As conversational artificial intelligence (AI) continues to transform digital commerce, understanding how chatbot-mediated interactions shape consumer decision-making is essential. This study investigates the role of AI-based chatbots in influencing consumer purchase behavior through real-time, natural language communication. Focusing on the emerging dimensions of perceived empathy and trust, the research employs a mixed-methods approach combining a quantitative survey (n = 420) and qualitative text mining of chatbot dialogues collected from the used car sales sector in the Tangerang region, Indonesia. Findings reveal four key insights: (1) perceived empathy strongly predicts consumer trust, (2) trust in AI significantly drives behavioral intention to purchase, (3) empathy also directly influences intention, and (4) empathetic language triggers engagement during chatbot interactions. These results demonstrate that affective communication by AI agents is a critical driver of consumer responses in digital transactions. The study extends the Technology Acceptance Model by integrating emotional constructs and contributes to human resource and marketing strategy by showing how emotional intelligence, when encoded into AI systems, affects relational and behavioral outcomes. Despite the geographic and sectoral limitations of the sample, the findings underscore the growing need to humanize AI communication in commerce. Future research should explore cross-cultural validations and assess AI–human interaction in broader organizational contexts.
EFEKTIVITAS PENERAPAN PIDANA DENDA DALAM PELANGGARAN LALU LINTAS: STUDI KASUS DI PENGADILAN NEGERI BOGOR Satiadharmanto, Deddi Fasmadhy; Sanjaya, Sendi; Muliansyah, Dadah; Nasution, Syarif Hidayatullah; Zamzanie, Zamzanie
Khairun Law Journal Volume 9 Issue 1, September 2025
Publisher : Faculty of Law, Khairun University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/klj.v9i1.9630

Abstract

Traffic violations have become a significant issue in Indonesia, including in the Bogor region. Despite the implementation of fines as a penalty for traffic violations, the effectiveness of this penalty in reducing violations remains questionable. This study aims to analyze the effectiveness of fines as a penalty for traffic violations in the jurisdiction of the Bogor District Court. The research uses a case study approach, analyzing traffic violation data from 2022 to 2024 and conducting interviews with judges, police officers, and offenders. The findings reveal that while fines are effective in some cases, there are still factors such as low enforcement, inadequate public awareness, and insufficient deterrent effects that affect their success. The study also identifies the community's perception of the fine penalty system and suggests recommendations to enhance its effectiveness. The study concludes that improving the implementation of fines, along with increasing public education, could contribute to reducing traffic violations and promoting legal compliance.
EFEKTIVITAS PENERAPAN PIDANA DENDA DALAM PELANGGARAN LALU LINTAS: STUDI KASUS DI PENGADILAN NEGERI BOGOR Satiadharmanto, Deddi Fasmadhy; Sanjaya, Sendi; Muliansyah, Dadah; Nasution, Syarif Hidayatullah; Zamzanie, Zamzanie
Khairun Law Journal Volume 9 Issue 1, September 2025
Publisher : Faculty of Law, Khairun University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33387/klj.v9i1.9630

Abstract

Traffic violations have become a significant issue in Indonesia, including in the Bogor region. Despite the implementation of fines as a penalty for traffic violations, the effectiveness of this penalty in reducing violations remains questionable. This study aims to analyze the effectiveness of fines as a penalty for traffic violations in the jurisdiction of the Bogor District Court. The research uses a case study approach, analyzing traffic violation data from 2022 to 2024 and conducting interviews with judges, police officers, and offenders. The findings reveal that while fines are effective in some cases, there are still factors such as low enforcement, inadequate public awareness, and insufficient deterrent effects that affect their success. The study also identifies the community's perception of the fine penalty system and suggests recommendations to enhance its effectiveness. The study concludes that improving the implementation of fines, along with increasing public education, could contribute to reducing traffic violations and promoting legal compliance.