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Journal : JOURNAL SCIENTIFIC OF MANDALIKA (JSM)

Tinjauan Aspek Hukum Perlindungan Konsumen Pada Pengiriman Paket Barang Melalui Jasa Kurir di Indonesia Dwi Atmoko; Noviriska
Journal Scientific of Mandalika (JSM) e-ISSN 2745-5955 | p-ISSN 2809-0543 Vol. 6 No. 7 (2025)
Publisher : Institut Penelitian dan Pengembangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/10.36312/vol6iss7pp1804-1811

Abstract

Pada umumnya setiap perusahaan yang didirikan bertujuan untuk mendapatkan laba atau keuntungan semaksimal mungkin dengan menggunakan berbagai sumber-sumber ekonomi yang dimiliki. Salah satu tujuan perusahaan adalah mempertahankan kelangsungan hidup perusahaan dengan meningkatkan pendapatan dan penjualan.Perlindungan konsumen pengguna jasa pengiriman barang dalam terjadinya keterlambatan sampainya barang yang dalam hal ini JNE sebagai pihak ekspedisi pengiriman barang yang saling mengikat dengan konsumen karena adanya perjanjian yang telah diatur dalam Pasal 477 KUHD, telah melakukan pertanggungjawaban sesuai dengan Undang-Undang perlindungan konsumen No 8 Tahun 1999 Tentang Perlindungan Konsumen, Tetapi dengan ketentuan tertentu yang selanjutnya dapat diketahui dari tingkat kesalahan konsumen atau pihak ekspedisi.Peraturan-peraturan telah ditetapkan oleh pelaku usaha jasa pengiriman / jasa kurir dalam dokunen pengiriman. Jika dalam hal terjadi keterlambatan maka itu masuk dalam kategori wanprestasi, maka pelaku usaha harus memberikan ganti rugi akibat wanprestasi dan apabila kesalahan terletak pada konsumen maka pihak perusahaan ekspedisi tidak berhak untuk mengganti kerugian. Hak konsumen dan kewajiban pelaku usaha merupakan kedua hal yang tidak dapat dipisahkan, maka bergantung pada yang membuat kesalahan dengan memperhatikan hak dan kewajiban masing-masing. Pelaksanaan pertanggungjawaban perusahaan dalam perjanjian pengirim barang apabila tidak sesuai waktu estimasi yang telah diperjanjikan dalam hal ini tidak melaksanakan secara mutlak ketika ada complain dari konsumen, pertanggungjawaban dapat dilaksanakan dengan melihat perjanjian itu sendiri. Pada umumnya setiap perusahaan yang didirikan bertujuan untuk mendapatkan laba atau keuntungan semaksimal mungkin dengan menggunakan berbagai sumber-sumber ekonomi yang dimiliki, yang dimana salah satu tujuan perusahaan adalah mempertahankan kelangsungan hidup perusahaan dengan meningkatkan pendapatan dan penjualan.
Perjanjian Kerjasama Jual Beli melalui Sistem E-commerce dengan Asas Itikad Baik Berdasarkan Undang-Undang No. 7 tahun 2014 Tentang Perdagangan cq PP RI No. 80 Tahun 2019 Tentang Perdagangan Melalui Sistem Elektronik Noviriska; Dwi Atmoko
Journal Scientific of Mandalika (JSM) e-ISSN 2745-5955 | p-ISSN 2809-0543 Vol. 6 No. 7 (2025)
Publisher : Institut Penelitian dan Pengembangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/10.36312/vol6iss7pp1781-1788

Abstract

The principle of good faith means that agreements made must be carried out with due regard to the norms of propriety and morality. In a buying and selling transaction, there is an obligation that must be fulfilled by the parties not to do anything that does not make sense, that is, does not conflict with the norms of propriety and decency, with the hope of creating justice for the parties and not causing harm to either party. party. Buyers of goods in good faith or otherwise, as opposed to people in bad faith, are in good faith with subjective anarchy. A buyer of goods in good faith is a person who buys goods with full confidence that the seller really owns the goods purchased. He doesn't know at all, if he bought from an unauthorized person, why he would be called an honest buyer, in this case in good faith, honest and clean. An agreement is declared to have arisen when an agreement or agreement is reached between two parties regarding a main matter which is the object of the agreement. Agree here is defined as a conformity of understanding (opinion) and desires between two parties. In this context, there is a meeting of will between two parties to carry out or not carry out an agreement. This also applies to contracts (agreements) that are made electronically. In conventional society, an agreement is simply based on conformity of will. A meeting of wills requires the presence of both parties to agree on what has been agreed. Conformity of wishes can be done verbally or in writing. Then, in modern society which has utilized technology in its business activities, the agreement of wishes does not have to require a face-to-face meeting or the agreement does not have to be made in writing. This means that there is a shift in norms in society in interpreting conformity to will. In conventional society, of course, an agreement (conformity of will) must be made through a direct meeting to express a will. This is not the case in societies that have utilized technology. The emphasis in seeking agreement between the wishes of both parties is based on what one party states, then this statement is approved by the other party.
Implikasi Hukum pada Perjanjian Kerjasama Bisnis Waralaba dalam Hukum Perdata Noviriska; Dwi Atmoko
Journal Scientific of Mandalika (JSM) e-ISSN 2745-5955 | p-ISSN 2809-0543 Vol. 7 No. 1 (2026)
Publisher : Institut Penelitian dan Pengembangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/10.36312/vol7iss1pp66-74

Abstract

In general, a franchise is known as a franchise, which means an agreement or contract (contract) between a supplier and a retailer or wholesaler, stating that the former grants the latter the right to trade its products, with conditions agreed upon by both parties. In relation to granting permits and fulfilling obligations, the franchisee or franchise business system is the use of a well-known brand. This system is considered profitable because it is a trading system that is immune to economic recession. Management and the level of profitability of the company can be stable, so that it can provide mutual benefits between the parent company and the company that cooperates with the franchising system. In addition, the more companies that carry out franchises by opening new branches in the area, the faster the business being run will be known because the public will easily obtain the desired product. The franchise system is basically a method of market expansion carried out by companies that are already established or well-known and have a name.This system is highly suitable for business development strategies because companies are not only able to develop their businesses in their home country but also expand their reach worldwide. The implications of a franchise agreement are extensive, encompassing legal, financial, and operational implications for both parties: the franchisor and the franchisee. Legally, this agreement is binding and regulates rights and obligations in detail, while financially, there are obligations to pay royalties and other fees. Operationally, the franchisee receives system support and training, while the franchisor is responsible for providing such support