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Virtual Account, Islamic Boarding School Innovation in the Era of Disruption in Providing the Best Services Focused on Customer Satisfaction Husain, Muhammad; Rofiq, Ainur; Wafa, Ali; Aminah, Siti; Qudsiyah, Imamatul
Instructional Development Journal Vol 8, No 3 (2025): IDJ
Publisher : Universitas Islam Negeri Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/idj.v8i3.30122

Abstract

The aim of this research is to analyze how the Darussalam Blokagung Islamic boarding school innovates in providing the best service for customer satisfaction. This research uses qualitative methods, this research focuses on one analysis, namely the services provided by the Darussalam Blokagung Islamic boarding school in providing the best service through the students' virtual accounts. Data collection techniques include in-depth interviews, direct observation, documentation and focus group discussions. The validity of the data in this research uses data triangulation. The data analysis technique uses an interactive model, starting from the stages of data reduction, data presentation and continuing with drawing conclusions. The results of this research show that the Darussalam Blokagung Islamic boarding school has provided the best service through the virtual account method, with the implementation of this financial management program, especially during the payment process, it can provide ease of transactions, ease of monitoring students' financial circulation, and services with this program to provide a sense of satisfaction to all parties. who is served.
THE INFLUENCE OF OCCUPATIONAL HEALTH AND SAFETY (OHS) ON EMPLOYEE PERFORMANCE THROUGH WORK DISCIPLINE AMONG TECHNICAL EMPLOYEES Farosa, Ahmad Amilin Faylasuuf; Husain, Muhammad
Prosiding Seminar Nasional dan Call Paper STIE Widya Wiwaha Vol 4 No 1 (2025): International Seminar Proceedings and Call for Paper STIE Widya Wiwaha
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/semnas.v4i1.1301

Abstract

The increasing number of workplace accidents and declining performance levels in the technician division of transportation service companies, as evidenced by reduced task completion responsibility, insufficient adherence to operational procedures and work discipline, and inconsistent utilization of personal protective equipment (PPE). This condition is reinforced by inadequate implementation of Occupational Health and Safety (OHS) standards, which has the potential to compromise employee productivity and overall work performance. Therefore, the objective of this research is to analyze the influence of OHS on employee performance, both directly and indirectly through work discipline as a mediating variable. This study applies a quantitative approach with a survey method, utilizing proportionate stratified random sampling, involving 169 technician employees selected based on the Krejcie and Morgan sample size determination table. Data were obtained through a structured Likert-scale questionnaire and analyzed using the Structural Equation Modeling (SEM) technique with the SmartPLS 3.2.9 application. The research findings demonstrate that OHS exerts a positive and significant effect on employee performance, OHS has a positive and significant effect on work discipline, and work discipline positively and significantly influences employee performance. Additionally, the results confirm that work discipline functions as a mediating variable in the relationship between OHS and employee performance. These empirical findings substantiate the importance of effective OHS implementation in fostering a safe and conducive work environment, strengthening employee discipline, and enhancing productivity and performance outcomes. This research provides theoretical contributions by reinforcing empirical literature on the mediating role of discipline within workplace safety contexts, and practical contributions by offering strategic recommendations for organizations in optimizing OHS policies, reinforcing disciplinary mechanisms, and improving employee performance management.
Pengaruh knowledge sharing dan self-efficacy terhadap employee performance melalui job satisfaction pada karyawan Hafizh Nasrulloh; Husain, Muhammad
Jurnal Ilmu Manajemen Vol. 13 No. 4 (2025)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jim.v13n4.p856-867

Abstract

PT X is one of the operational regions that plays a vital role in supporting transportation services in Indonesia. Employee performance is a crucial factor in ensuring optimal service delivery. This study aims to examine and explain the influence of knowledge sharing and self-efficacy on employee performance through job satisfaction at PT X. The research employs a quantitative approach with non-probability purposive sampling, involving 40 employees as respondents. Data were analyzed using Structural Equation Modeling (SEM) with SmartPLS 3.2.9. The results indicate that both knowledge sharing and self-efficacy have a positive and significant influence on job satisfaction. Additionally, self-efficacy directly influences employee performance. However, knowledge sharing does not directly affect employee performance. Furthermore, job satisfaction significantly affects employee performance and mediates the relationship between knowledge sharing and performance. Conversely, job satisfaction does not mediate the influence of self-efficacy on performance. These findings suggest that enhancing job satisfaction can strengthen the positive impact of knowledge sharing on employee performance, while self-efficacy independently contributes to performance outcomes. The study highlights the importance of fostering a collaborative knowledge culture and building employee confidence to improve organizational effectiveness.
The Effect of Psychological Well-Being on Employee Performance through Work Engagement as an Intervening Variable in Employees of PT X Safitri, Aulia Dwi; Husain, Muhammad
Jurnal Ilmu Manajemen Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jim.v14n1.p101-114

Abstract

PT X, established in 2021, is a culinary company in the food.and beverage industry. This study aims to examine the effect of psychological well-being on employee performance using work engagement as mediating variable in employees of PT X. A quantitative approach was used in this study with a saturated sampling technique involving 83 initial respondents; 79 respondents were analysed, while 4 respondents were excluded because they did not participate in completing the questionnaire. Structural Equation Modelling was used for data analysis with assistance of SmartPLS 3.2.9 software to obtain objective results in testing the influence between variables. The results of data processing and hypothesis testing provided empirical evidence that psychological well-being has a positive and significant effect on employee performance, psychological well-being has a positive and significant effect on work engagement, work engagement has a positive and significant effect on employee performance, and work engagement significantly mediates the effect of psychological well-being on employee performance. This implies that companies need to improve the psychological well-being of employees by encouraging work engagement, which will have a positive impact on improving employee performance.