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All Journal JEA17: Jurnal Ekonomi Akuntansi JEM17: Jurnal Ekonomi Manajemen Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Ilomata International Journal of Social Science Action Research Literate (ARL) Jurnal Ekonomi dan Bisnis Transekonomika : Akuntansi, Bisnis dan Keuangan Journal of Economics, Business, Management, Accounting And Social Sciences Ekomania JEMABITEK International Journal of Economics Studies
Harjanti, Wulandari
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Religion Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Service Quality Impact on Customer Satisfaction at Amandit Loksado Lestari (ALL) Outbound Camp, South Kalimantan Huda, Isra Ul; Sapar, Jhoni Fahrin; Harjanti, Wulandari
International Journal of Economics Studies Vol. 2 No. 1 (2025): International Journal of Economics Studies
Publisher : Raudhah Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/7gqvc612

Abstract

This study investigates the impact of service quality on customer satisfaction at ALL Outbound Camp, a nature-based recreation destination in Loksado, South Kalimantan. Using the SERVQUAL model, which includes five dimensions of service quality—tangibles, reliability, responsiveness, assurance, and empathy—the research aims to identify which aspects most influence customer satisfaction. Data were collected through structured questionnaires and analyzed using descriptive statistics and linear regression. Findings reveal that service quality positively affects customer satisfaction, with responsiveness and assurance being the most significant dimensions. Based on these results, improvements in staff training and facility quality are recommended to enhance service delivery and overall visitor experience. This study provides insights valuable for ALL Outbound Camp management and contributes to the broader literature on service quality in nature-based tourism.
Analisis Laporan Keuangan Dalam Menilai Kinerja Keuangan Koperasi Karyawan “Melati” Di PT Coronet Crown Ulya, Khabsyah Nadlirotul; Kurniawati, Yuli; Harjanti, Wulandari
Jurnal Ekonomi dan Bisnis Vol 16 No 2 (2024): JEB Vol 16 No 2 Juli 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Port Numbay Jayapura

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (370.789 KB) | DOI: 10.55049/jeb.v16i2.299

Abstract

Koperasi merupakan badan usaha yang beranggotakan orang seorang atau badan hukum koperasi berdasarkan prinsip koperasi sehingga sebagai gerakan ekonomi rakyat yang berdasar asas kekeluargaan. Tujuan dalam koperasi ialah mensejahterakan masyarakat berdasar asas kekeluargaan guna untuk meningkatkan perekonomian masyarakat. Penelitian ini menggunakan metode kualitatif yaitu mendeskripsikan data yang telah diolah dalam bentuk wawancara, dokumentasi, dan keperpustakaan dalam sebuah kalimat dan membuat hasil kesimpulan. Dalam tujuan penelitian ini untuk mengetahui kinerja keuangan koperasi karyawan “Melati” dengan menggunakan rasio keuangan pada tahun 2020-2021. Kesimpulan yang didapat dari hasil rasio keuangan “kurang baik” dikarenakan dari tahun 2020-2021 kinerja keuangan koperasi kurang stabil dalam pengelolaanya serta adanya pandemi yang berkepanjangan sehingga kinerja keuangan koperasi karyawan “Melati” pada tahun 2020-2021 dinyatakan “kurang stabil” berdasarkan hasil rasio keuangan yang sudah diolah.
Diversity Management on the Salary for Job Satisfaction CV. Megah Persada Indonesian Dynasty Harjanti, Wulandari; Hardiyanto, Gamma; Cahyo Nugroho, Dodit
Action Research Literate Vol. 8 No. 8 (2024): Action Research Literate
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/arl.v8i8.497

Abstract

This research aims to analyze the influence of diversity management on employee job satisfaction in CV. Megah Persada Indonesian Dynasty, with a special focus on the compensation or salary aspect. Diversity management is one of the important elements in creating an inclusive work environment, which is expected to increase employee satisfaction and productivity. In this study, a quantitative method was used by collecting data through a survey of company employees. The results show that good diversity management, especially in terms of fair and balanced payroll policies, contributes significantly to the increase in employee job satisfaction. These findings emphasize the importance of diversity management in creating a harmonious and productive work environment, as well as provide practical implications for companies in formulating policies related to human resource management.
PENGARUH PENERAPAN ETIKA BISNIS DI CV. INDONESIA MOBILE SYSTEM (M-PULSA) TERHADAP KARYAWAN DAN PELANGGAN Goldyn Alaraaf, Feris; Kuswardijah, Sugi; Harjanti, Wulandari
Ekomania Vol. 10 No. 2 (2023): Desember 2023
Publisher : Ekomania

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Abstract

Implementing ethical behavior in daily activities is a moral act of a positive person. It is not merely applied for individual, but it can be used and applied to companies that needed to grow and survive consistently. Ethics in business create comfort not only for customers as consumer of the goods and services provided, but comfort is also felt by all parts of the workers involved in a company. Once all workers are comfortable at work, customers’ services will improve automatically as well. In a company that runs a business, customers are determinants whether a company is able to survive and continue to thrive in the midst of fierce business competition or not. For companies, customer service is an important point in the process of creating an impression to consumers or providing a close bond with consumers to be loyal to the products offered. This study was conducted in CV. Indonesia Mobile System where this company made a system of order behave the scope of the company which impacted on improving services to consumers and affects to all people who were using the company’s products. This study aimed to find out the success of CV. Indonesia Mobile System which has created a customer service ethics system and obtained the consumers’ and employee level of satisfaction in cooperate. This research used a descriptive research method with a qualitative approach, a method that collected data by interacting directly with respondents
Cryptocurrency Investment and Economic Stability: A Risk Analysis in Emerging Markets Putri, Ratih Astiakurnia; Marbun, Robert; Harjanti, Wulandari
Ilomata International Journal of Social Science Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v6i3.1711

Abstract

The rapid development of cryptocurrency investment has raised concerns regarding its impact on economic stability, particularly in emerging markets. This study employs a qualitative approach through literature review and library research to analyze the risks associated with cryptocurrency investments and their implications for financial stability. This research identifies key risk factors, including market volatility, regulatory uncertainty, cybersecurity threats, and financial system disruptions by examining existing scholarly works, regulatory frameworks, and market trends. The findings indicate that cryptocurrency investments offer opportunities for financial inclusion and economic diversification but also pose significant risks to economic stability due to price fluctuations and speculative behavior. Furthermore, the lack of a unified regulatory framework across different countries exacerbates these risks, leading to potential financial instability in emerging economies. The study highlights the necessity of regulatory intervention and policy formulation to mitigate these risks while harnessing the benefits of cryptocurrency investments. Governments and financial institutions in emerging markets must establish robust risk management strategies and regulatory frameworks to balance innovation and financial stability. This research contributes to the academic discourse by providing a comprehensive understanding of the relationship between cryptocurrency investments and economic stability in emerging markets. Future research should focus on empirical case studies to further explore the long-term effects of cryptocurrency investments on financial stability.
Co-Authors Aghnia, Alfi Falah Ali Farhan Amin Sadiqin Amrina Yulfajar Amrina, Amrina Astiakurnia Putri, Ratih Azmi, Arif Cahyo Nugroho, Dodit Cisilia, Magdalena Emmywati Fitrianty, Rifda Goldyn Alaraaf, Feris Hardiyanto, Gamma Huda, Isra Ul Jumani khusnul khotimah Kustiningsih, Nanik Kuswardijah, Sugi Mahviroh, Desyi Lailatul Marbun, Robert Rahardjo, Kusuma Adi Saleh, Royyan Sapar, Jhoni Fahrin Sari, Anita Kartika Soesilawati Atmadja Sri Wahyuni Subandoro, Agus Tirtana, Alfian Putra Ulya, Khabsyah Nadlirotul Utari, Indah Hari Wahjoedi, Tri Yuli Kurniawati, Yuli