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ANALISIS KUALITAS PELAYANAN SEPEKAN (SISTEM INFORMASI REKOMENDASI PERIZINAN LAYANAN KELITBANGAN DENGAN DIGITAL SIGNATURE) DI BAPPEDA KABUPATEN GRESIK Uyum, Lina Lafilatul; Sholichah, Nihayatus; Pramudiana, Ika Devi; Kamariyah, Sri; Fatah, Zainal
Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Vol 8 No 2 (2024): SEPTEMBER 2024
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/mediasosian.v8i2.5984

Pelayanan pengajuan surat rekomendasi izin penelitian/survey/riset/KKN/PKL berbasis web SEPEKAN merupakan pelayanan yang memfasilitasi pegajuan permohonan surat rekomendasi secara 24 jam dan dilengkapi dengan digital signature. Tujuan dari penciptaan web SEPEKAN adalah untuk melayani pengajuan surat rekomendasi izin penelitian/survey/riset/KKN/PKL yang dapat dilakukan kapanpun dan dimanapun. Penelitian ini bertujuan untuk mendiskripsikan kualitas pelayanan SEPEKAN serta apa saja yang menjadi faktor penghambat dan pendukung dalam melakukan pelayanan SEPEKAN di Bappeda Kabupaten Gresik. Dalam mengetahui kualitas pelayanan SEPEKAN menggunakan lima dimensi menurut Parasuraman, Zeithaml, dan Berry meliputi: Tangibles, Reliability, Responsiveness, Assurance, dan Empathy. Adapun penelitian ini menggunakan metode penelitian pendekatan deskriptif kualitatif. Pengumpulan data yang dilakukan dengan teknik observasi, wawancara, dan dokumentasi. Sumber data yang digunakan adalah sumber data primer dan sekunder dengan teknik analisis data meliputi pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian ini menunjukkan bahwa kualitas pelayanan SEPEKAN berbasis web terbilang sudah menerapkan dimensi Tangibles, Reliability, Responsiveness, Assurance, dan Empathy. Adanya web SEPEKAN ini sangat membantu masyarakat yang akan melakukan pengajuan karena dapat dilakukan secara online tanpa harus berkunjung ke kantor. Namun ada yang menjadi penghambat yaitu bagi masyarakat yang belum mengenali pelayanan SEPEKAN melaui website, masyarakat yang gaptek (gagap teknologi) kurang mengetahui teknologi informasi sehingga masyarakat menjadi awam dengan website ini. Hal ini diperlukan adanya sosialisasi dari pihak Bappeda guna menginformasikan terkait tata cara pengajuan surat izin rekomendasi melalui web SEPEKAN supaya masyarakat lebih mudah menggunakan website tersebut tanpa mendatangi kantor terlebih dahulu.

The Role of Government in Reducing Stunting Rokhmah, Nur Hidayatul; Kamariyah, Sri; Pramudiana, Ika Devy; Dwijosusilo, Kristyan
Indonesian Journal of Innovation Multidisipliner Research Vol. 2 No. 4 (2024): December
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v2i4.255

This study aims to analyze the role of the government in efforts to reduce the prevalence of stunting in Driyorejo District, Gresik Regency, with a focus on the implementation of the Foster Father Program and Food Assistance. Stunting, which is caused by chronic malnutrition, has a negative impact on child growth and development and is one of the main health problems in Indonesia. This study uses a qualitative descriptive approach with data collection through in-depth interviews, observation, and documentation. The results show that the government plays an active role in facilitating synergy between various parties, including the community, private sector, and local government institutions, to reduce stunting rates. On the other hand, the Food Assistance program focuses on the distribution of nutritious food to families at risk of stunting, in collaboration with institutions such as the Post Office and Baznas. Both programs are equipped with periodic measurements of child growth by health cadres using adequate tools. The conclusion of this study confirms that the role of the government in Driyorejo District, through strengthening cross-sector coordination and community participation, has had a positive impact on reducing the prevalence of stunting. However, the sustainability of this program requires budget support, community education, and ongoing evaluation to ensure long-term effectiveness.

Analisis Kualitas Pelayanan Pengaduan Online Melalui Sistem Whatsapp Peduli Wong Cilik Di Dinas Sosial Kabupaten Sidoarjo Devy Pramudiana, Ika; Arinda, Tata Novia; Kamariyah, Sri
Irpia : Jurnal Ilmiah Riset dan Pengembangan Volume 9 Nomor 4
Publisher : Institut Riset dan Pengembangan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71040/irpia.v9i11.270

Si Whapik is a service system through WhatsApp for all types of services provided by the Sidoarjo Regency Social Service, if residents experience problems in using other service applications, such as Si Praja, or cannot take care of directly to the Social Service due to emergency conditions, by sending document files through whatsApp. This study aims to explore the analysis and obstacles that arise during the complaint service process through Si Whapik available at the Sidoarjo Regency Social Service. The research method applied is a qualitative descriptive method, with data collection through interviews, observations, and documentation. The theory of public service quality using five service indicators, namely: Tangible, Reability, Assurance, Responsiveness, and Emphaty is used as a reference framework for data collection. The results of the study show that the complaint service through Si Whapik at the Sidoarjo Regency Social Service has been fulfilled with the existence of complaint services through Si Whapik people do not need to go far to the Sidaorjo Regency Social Service to carry out services, but there are still obstacles experienced by Regency Social Service officers, namely in the facilities and infrastructure and the flow of complaint service mechanisms. However, the obstacles that arise in the complaint service process through Si Whapik can be overcome properly by the officers. This is an added value for Si Whapik's complaint service and at the same time contributes to improving the overall quality of service.

EFEKTIFITAS ABSENSI ONLINE TERHADAP PENINGKATAN DISIPLIN KERJA APARATUR SIPIL NEGARA DI KANTOR CAMAT BENJENG KABUPATEN GRESIK Rifaldi , Muhammad; Kamariyah, Sri; Pramudiana, Ika Devy; M. Khairul Anwar, M. Khairul; Prahmana, Kresna Adhi
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 11 No 2 (2025): Mei 2025
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v11i2.4568

This study aims to evaluate the effect of implementing an online attendance system on improving work discipline and to examine the work discipline of State Civil Apparatus (ASN) at the Benjeng Sub-district Office, Gresik Regency. This study uses a qualitative descriptive method supported by data from interviews, observations, and document studies. The research findings indicate that the implementation of online attendance plays a significant role in improving ASN work discipline. This system facilitates the process of recording attendance that is more transparent, accurate, and real-time, thus providing better control over employee attendance. In addition, ASN work discipline at the Benjeng Sub-district Office is also influenced by the leadership's exemplary behavior, consistent supervision, and the application of fair sanctions and rewards. Online attendance supports these efforts by providing data that can be used as a basis for decision making. Although there are several obstacles, such as employee adaptation to new technology and internet network disruptions, this system is generally successful in increasing employee compliance with applicable regulations. This study highlights the importance of synergy between online attendance technology and work discipline policies to create a professional and productive work environment.

An Evaluation of Bureaucratic Reform in Improving Public Service Quality at the Surabaya District Attorney’s Office: Evaluasi Reformasi Birokrasi dalam Meningkatkan Kualitas Pelayanan Publik di Kejaksaan Negeri Surabaya Hayyuisman, Asterisk; Kamariyah, Sri; Mustofa, Amirul
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 13 No 2 (2025): Oktober
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v13i2.1947

This study examines the implementation of bureaucratic reform at the Surabaya District Attorney’s Office and its influence on public service quality. Bureaucratic reform is considered a strategic initiative to promote more effective, efficient, and accountable service delivery. However, its application in the law enforcement sector still faces several barriers, including inconsistent procedures and limited institutional capacity. The main objective of this research is to assess the relationship between bureaucratic reform and public service quality and to identify the reform dimensions that most significantly contribute to service improvement. The study applies a quantitative explanatory design through a survey of 80 respondents, comprising 15 staff members and 65 service users. Data were analyzed using descriptive statistics, validity and reliability testing, Pearson correlation, and simple linear regression. Service quality was measured using the SERVQUAL framework, which includes tangibles, reliability, responsiveness, assurance, and empathy. The findings reveal a positive and statistically significant relationship between bureaucratic reform and public service quality (r = 0.712; p < 0.05). Bureaucratic reform accounts for 50.7% of the variation in service quality, with transparency and procedural efficiency identified as the strongest predictors. The study recommends strengthening institutional structures, enhancing employee capacity, and adopting technological innovations to ensure more consistent implementation of reform and to foster responsive, sustainable public services.

The Role of Government in Reducing Stunting Rokhmah, Nur Hidayatul; Kamariyah, Sri; Pramudiana, Ika Devy; Dwijosusilo, Kristyan
Indonesian Journal of Innovation Multidisipliner Research Vol. 2 No. 4 (2024): December
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v2i4.255

This study aims to analyze the role of the government in efforts to reduce the prevalence of stunting in Driyorejo District, Gresik Regency, with a focus on the implementation of the Foster Father Program and Food Assistance. Stunting, which is caused by chronic malnutrition, has a negative impact on child growth and development and is one of the main health problems in Indonesia. This study uses a qualitative descriptive approach with data collection through in-depth interviews, observation, and documentation. The results show that the government plays an active role in facilitating synergy between various parties, including the community, private sector, and local government institutions, to reduce stunting rates. On the other hand, the Food Assistance program focuses on the distribution of nutritious food to families at risk of stunting, in collaboration with institutions such as the Post Office and Baznas. Both programs are equipped with periodic measurements of child growth by health cadres using adequate tools. The conclusion of this study confirms that the role of the government in Driyorejo District, through strengthening cross-sector coordination and community participation, has had a positive impact on reducing the prevalence of stunting. However, the sustainability of this program requires budget support, community education, and ongoing evaluation to ensure long-term effectiveness.

Pengaruh Lingkungan Kerja terhadap Kinerja Karyawan PT Wismilak Inti Makmur, Tbk Asnawi, Anita; Arfani, Mochammad; Susilo, Kristyan Dwijo; Priyanto, Priyanto; Kamariyah, Sri
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Penurunan daya dukung lahan saat ini dikuatkan sebagai salah satu faktor utama akibat penurunan kesuburan tanah, kesehatan dan daya serap (laju infiltrasi), yang dipicu oleh penggunaan pupuk anorganik (kimia) dan pestisida yang berlebihan. Penelitian ini bertujuan untuk mengetahui pengaruh lingkungan kerja terhadap kinerja karyawan pada PT Wismilak Inti Makmur, Tbk. Dimana diusulkan satu variabel bebas dan satu variabel terikat, yaitu lingkungan kerja sebagai variabel bebas dan kinerja pegawai sebagai variabel terikat. Penelitian ini dilakukan dengan menggunakan metode survei Karyawan Non Staf PT Wismilak Inti Makmur, Tbk yang dianalisis dengan regresi. Data diperoleh secara langsung melalui kuesioner kepada 127 responden yang diambil dari karyawan non staf di PT Wismilak Inti Makmur, Tbk. Pengambilan sampel menggunakan metode purpose sampling dan deskriptif kuantitatif, yaitu menggunakan regresi sederhana. Berdasarkan hasil penelitian, Lingkungan Kerja berpengaruh terhadap Kinerja Non Staff Karyawan di PT Wismilak Inti Makmur, Tbk. Lingkungan Kerja adalah elemen penting dalam rencana manajemen sumber daya manusia yang ada di perusahaan.Dengan menerapkan lingkungan kerja yang baik akan mendorong adanya peningkatan kinerja karyawan. Sebaliknya, dengan lingkungan kerja yang kurang baik maka kinerja yang diberikan kurang optimal.

POLICY IMPLEMENTATION OF IMMIGRATION CLASS 1 TPI SURABAYA IN MONITORING FOREIGN NATIONALS FOR RESIDENCE PERMIT VIOLATIONS ON VISITOR VISA SUBJECTS FROM 2019-2022POLICY IMPLEMENTATION OF IMMIGRATION CLASS 1 TPI SURABAYA IN MONITORING FOREIGN NATIONALS FOR RESIDENCE PERMIT VIOLATIONS ON VISITOR VISA SUBJECTS FROM 2019-2022 Ginting S, Fadhlan; Augustinah, Fedianty; Widyawati, Widyawati; Kamariyah, Sri
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12181

This research examines the implementation of the residency permit monitoring policy by Immigration Class 1 TPI Surabaya regarding violations of residency permits for visit visa subjects during the period of 2019-2022. The policy aims to enforce regulations concerning the presence of foreign nationals in Indonesia. However, its implementation faces various challenges, particularly in terms of communication, bureaucratic structure, resources, and the disposition or attitude of policy implementers. This study aims to evaluate the effectiveness of the policy and identify areas requiring improvement to enhance monitoring performance. This study employs a qualitative method with a descriptive approach. Data were collected through in-depth interviews with officers from Immigration Class 1 TPI Surabaya and an analysis of documents related to the policy and its implementation. The findings reveal that the effectiveness of inter-unit communication in conveying policy information only reaches 75%, leading to delays in information dissemination and field coordination. Additionally, a rigid and inefficient bureaucratic structure causes 70% of monitoring processes to experience obstacles. Resource limitations, both in terms of personnel and technological facilities, also hinder implementation, with only 65% of required resources available. The implementers' disposition, achieving only about 68%, indicates a lack of commitment and consistency in executing the policy. The conclusion of this research is that the implementation of the residency permit monitoring policy at Immigration Class 1 TPI Surabaya requires significant improvements in communication, bureaucratic structure, resources, and implementers' disposition. Recommendations include increasing personnel numbers, updating monitoring technology, and conducting regular training to enhance the attitude and competence of policy implementers.

EVALUATION OF PASSPORT SERVICE QUALITY THROUGH THE M-PASPOR APPLICATION IN SIMPLIFYING SERVICES AT THE CLASS I SPECIAL IMMIGRATION OFFICE, TPI SURABAYA Sutatak, Hafids; Augustinah, Fedianty; Pramudiana, Ika Devy; Kamariyah, Sri
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12182

The development of information technology has driven the transformation of public services, including in the immigration sector, which is now transitioning to digitalization to improve efficiency. One of the innovations introduced is the M-Paspor application, which allows the public to apply for passports online to minimize classic issues such as long queues and bureaucratic inefficiencies. This study aims to evaluate the quality of passport services through the M-Paspor application at the Immigration Office Class I Special TPI Surabaya and identify challenges and opportunities in simplifying public services. The research employs a qualitative method to explore the perceptions and experiences of the public and immigration officers regarding the use of the M-Paspor application. Data were collected through in-depth interviews with passport applicants and immigration officers, as well as direct observations of service processes at the immigration office. The evaluation focuses on five dimensions of service quality: reliability, assurance, tangibles, empathy, and responsiveness, to provide a comprehensive understanding of the application's effectiveness in simplifying public services. The findings indicate that although the M-Paspor application has reduced some bureaucratic issues, several challenges remain, particularly concerning system reliability and the public's ability to use technology. Some users continue to face technical difficulties, such as frequent server errors, rapidly filled service quotas, and data entry errors that require them to repeat the registration process. The study concludes that while the M-Paspor application holds great potential to improve passport service quality, significant improvements in system stability, user education, and technological infrastructure are needed to achieve optimal results.

PUBLIC SERVICE QUALITY IN THE APPLICATION OF E-PBB AT THE REGIONAL REVENUE AGENCY (BAPENDA) SURABAYA Putri, Rosalina Mega; Pramudiana, Ika Devy; Kamariyah, Sri; Sunarya, Aris
DIA: Jurnal Administrasi Publik Vol. 24 No. 1 (2026): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12183

This research examines the quality of public service in the application of E-PBB at the Regional Revenue Agency (BAPENDA) Surabaya, aiming to evaluate the effectiveness of the application in supporting ease, security, and citizen satisfaction in tax services. This study uses a qualitative method, collecting data through interviews and observations with E-PBB users and BAPENDA officers. Using Parasuraman's ServQual model, the analysis focuses on five service quality dimensions. The results indicate that in terms of reliability, the E-PBB application achieved 85% but still requires improvements in information accuracy and processing speed. In the assurance dimension, the application shows an 80% success rate but needs better information on security systems and more responsive technical support services. Regarding tangibles, the application achieved 75% and requires interface design improvements to make it more accessible and understandable for users. Additionally, empathy scored 70%, where users expect more friendly and informative direct support when facing technical difficulties. For responsiveness, the E-PBB application reached 78%, though there is a need to improve response speed to user inquiries and complaints. Based on these findings, several recommendations are proposed to improve the quality of the E-PBB application service, including a user education program, strengthening technological infrastructure, and enhancing data security protocols. An intensive user education program and easier access to help centers will assist users in understanding and operating the application independently. Investing in a more robust server system and regular maintenance will ensure the application operates steadily, especially during peak usage times. Additionally, strict security protocols such as data encryption and cybersecurity threat monitoring will provide users with a sense of security. These recommendations are expected to improve the public service quality provided through the E-PBB application, strengthen public trust, and enhance user satisfaction in fulfilling their tax obligations online.

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