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All Journal Dia: Jurnal Administrasi Publik Syntax Literate: Jurnal Ilmiah Indonesia Sawala : Jurnal Administrasi Negara Jurnal Ilmiah Administrasi Bisnis dan Inovasi Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Jurnal Loyalitas Sosial: Journal of Community Service in Humanities and Social Sciences Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara AJAD : Jurnal Pengabdian kepada Masyarakat TRANSFORMASI : JURNAL PENGABDIAN PADA MASYARAKAT Abdimas Indonesian Journal Asketik: Jurnal Agama dan Perubahan Sosial JKMP (Jurnal Kebijakan dan Manajemen Publik) MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Jurnal Ilmiah Riset dan Pengembangan International Journal of Multidisciplinary Reseach Socious Journal
Kamariyah, Sri
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ANALISIS KUALITAS PELAYANAN SEPEKAN (SISTEM INFORMASI REKOMENDASI PERIZINAN LAYANAN KELITBANGAN DENGAN DIGITAL SIGNATURE) DI BAPPEDA KABUPATEN GRESIK Uyum, Lina Lafilatul; Sholichah, Nihayatus; Pramudiana, Ika Devi; Kamariyah, Sri; Fatah, Zainal
Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Vol 8 No 2 (2024): SEPTEMBER 2024
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/mediasosian.v8i2.5984

Abstract

Pelayanan pengajuan surat rekomendasi izin penelitian/survey/riset/KKN/PKL berbasis web SEPEKAN merupakan pelayanan yang memfasilitasi pegajuan permohonan surat rekomendasi secara 24 jam dan dilengkapi dengan digital signature. Tujuan dari penciptaan web SEPEKAN adalah untuk melayani pengajuan surat rekomendasi izin penelitian/survey/riset/KKN/PKL yang dapat dilakukan kapanpun dan dimanapun. Penelitian ini bertujuan untuk mendiskripsikan kualitas pelayanan SEPEKAN serta apa saja yang menjadi faktor penghambat dan pendukung dalam melakukan pelayanan SEPEKAN di Bappeda Kabupaten Gresik. Dalam mengetahui kualitas pelayanan SEPEKAN menggunakan lima dimensi menurut Parasuraman, Zeithaml, dan Berry meliputi: Tangibles, Reliability, Responsiveness, Assurance, dan Empathy. Adapun penelitian ini menggunakan metode penelitian pendekatan deskriptif kualitatif. Pengumpulan data yang dilakukan dengan teknik observasi, wawancara, dan dokumentasi. Sumber data yang digunakan adalah sumber data primer dan sekunder dengan teknik analisis data meliputi pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian ini menunjukkan bahwa kualitas pelayanan SEPEKAN berbasis web terbilang sudah menerapkan dimensi Tangibles, Reliability, Responsiveness, Assurance, dan Empathy. Adanya web SEPEKAN ini sangat membantu masyarakat yang akan melakukan pengajuan karena dapat dilakukan secara online tanpa harus berkunjung ke kantor. Namun ada yang menjadi penghambat yaitu bagi masyarakat yang belum mengenali pelayanan SEPEKAN melaui website, masyarakat yang gaptek (gagap teknologi) kurang mengetahui teknologi informasi sehingga masyarakat menjadi awam dengan website ini. Hal ini diperlukan adanya sosialisasi dari pihak Bappeda guna menginformasikan terkait tata cara pengajuan surat izin rekomendasi melalui web SEPEKAN supaya masyarakat lebih mudah menggunakan website tersebut tanpa mendatangi kantor terlebih dahulu.
Analisis Kualitas Pelayanan Pengaduan Online Melalui Sistem Whatsapp Peduli Wong Cilik Di Dinas Sosial Kabupaten Sidoarjo Devy Pramudiana, Ika; Arinda, Tata Novia; Kamariyah, Sri
Irpia : Jurnal Ilmiah Riset dan Pengembangan Volume 9 Nomor 4
Publisher : Institut Riset dan Pengembangan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71040/irpia.v9i11.270

Abstract

Si Whapik is a service system through WhatsApp for all types of services provided by the Sidoarjo Regency Social Service, if residents experience problems in using other service applications, such as Si Praja, or cannot take care of directly to the Social Service due to emergency conditions, by sending document files through whatsApp. This study aims to explore the analysis and obstacles that arise during the complaint service process through Si Whapik available at the Sidoarjo Regency Social Service. The research method applied is a qualitative descriptive method, with data collection through interviews, observations, and documentation. The theory of public service quality using five service indicators, namely: Tangible, Reability, Assurance, Responsiveness, and Emphaty is used as a reference framework for data collection. The results of the study show that the complaint service through Si Whapik at the Sidoarjo Regency Social Service has been fulfilled with the existence of complaint services through Si Whapik people do not need to go far to the Sidaorjo Regency Social Service to carry out services, but there are still obstacles experienced by Regency Social Service officers, namely in the facilities and infrastructure and the flow of complaint service mechanisms. However, the obstacles that arise in the complaint service process through Si Whapik can be overcome properly by the officers. This is an added value for Si Whapik's complaint service and at the same time contributes to improving the overall quality of service.
EFEKTIFITAS ABSENSI ONLINE TERHADAP PENINGKATAN DISIPLIN KERJA APARATUR SIPIL NEGARA DI KANTOR CAMAT BENJENG KABUPATEN GRESIK Rifaldi , Muhammad; Kamariyah, Sri; Pramudiana, Ika Devy; M. Khairul Anwar, M. Khairul; Prahmana, Kresna Adhi
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 11 No 2 (2025): Mei 2025
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v11i2.4568

Abstract

This study aims to evaluate the effect of implementing an online attendance system on improving work discipline and to examine the work discipline of State Civil Apparatus (ASN) at the Benjeng Sub-district Office, Gresik Regency. This study uses a qualitative descriptive method supported by data from interviews, observations, and document studies. The research findings indicate that the implementation of online attendance plays a significant role in improving ASN work discipline. This system facilitates the process of recording attendance that is more transparent, accurate, and real-time, thus providing better control over employee attendance. In addition, ASN work discipline at the Benjeng Sub-district Office is also influenced by the leadership's exemplary behavior, consistent supervision, and the application of fair sanctions and rewards. Online attendance supports these efforts by providing data that can be used as a basis for decision making. Although there are several obstacles, such as employee adaptation to new technology and internet network disruptions, this system is generally successful in increasing employee compliance with applicable regulations. This study highlights the importance of synergy between online attendance technology and work discipline policies to create a professional and productive work environment.
An Evaluation of Bureaucratic Reform in Improving Public Service Quality at the Surabaya District Attorney’s Office: Evaluasi Reformasi Birokrasi dalam Meningkatkan Kualitas Pelayanan Publik di Kejaksaan Negeri Surabaya Hayyuisman, Asterisk; Kamariyah, Sri; Mustofa, Amirul
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 13 No 2 (2025): Oktober
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v13i2.1947

Abstract

This study examines the implementation of bureaucratic reform at the Surabaya District Attorney’s Office and its influence on public service quality. Bureaucratic reform is considered a strategic initiative to promote more effective, efficient, and accountable service delivery. However, its application in the law enforcement sector still faces several barriers, including inconsistent procedures and limited institutional capacity. The main objective of this research is to assess the relationship between bureaucratic reform and public service quality and to identify the reform dimensions that most significantly contribute to service improvement. The study applies a quantitative explanatory design through a survey of 80 respondents, comprising 15 staff members and 65 service users. Data were analyzed using descriptive statistics, validity and reliability testing, Pearson correlation, and simple linear regression. Service quality was measured using the SERVQUAL framework, which includes tangibles, reliability, responsiveness, assurance, and empathy. The findings reveal a positive and statistically significant relationship between bureaucratic reform and public service quality (r = 0.712; p < 0.05). Bureaucratic reform accounts for 50.7% of the variation in service quality, with transparency and procedural efficiency identified as the strongest predictors. The study recommends strengthening institutional structures, enhancing employee capacity, and adopting technological innovations to ensure more consistent implementation of reform and to foster responsive, sustainable public services.
Pengaruh Lingkungan Kerja terhadap Kinerja Karyawan PT Wismilak Inti Makmur, Tbk Asnawi, Anita; Arfani, Mochammad; Susilo, Kristyan Dwijo; Priyanto, Priyanto; Kamariyah, Sri
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (206.598 KB) | DOI: 10.36418/syntax-literate.v7i12.10656

Abstract

Penurunan daya dukung lahan saat ini dikuatkan sebagai salah satu faktor utama akibat penurunan kesuburan tanah, kesehatan dan daya serap (laju infiltrasi), yang dipicu oleh penggunaan pupuk anorganik (kimia) dan pestisida yang berlebihan. Penelitian ini bertujuan untuk mengetahui pengaruh lingkungan kerja terhadap kinerja karyawan pada PT Wismilak Inti Makmur, Tbk. Dimana diusulkan satu variabel bebas dan satu variabel terikat, yaitu lingkungan kerja sebagai variabel bebas dan kinerja pegawai sebagai variabel terikat. Penelitian ini dilakukan dengan menggunakan metode survei Karyawan Non Staf PT Wismilak Inti Makmur, Tbk yang dianalisis dengan regresi. Data diperoleh secara langsung melalui kuesioner kepada 127 responden yang diambil dari karyawan non staf di PT Wismilak Inti Makmur, Tbk. Pengambilan sampel menggunakan metode purpose sampling dan deskriptif kuantitatif, yaitu menggunakan regresi sederhana. Berdasarkan hasil penelitian, Lingkungan Kerja berpengaruh terhadap Kinerja Non Staff Karyawan di PT Wismilak Inti Makmur, Tbk. Lingkungan Kerja adalah elemen penting dalam rencana manajemen sumber daya manusia yang ada di perusahaan.Dengan menerapkan lingkungan kerja yang baik akan mendorong adanya peningkatan kinerja karyawan. Sebaliknya, dengan lingkungan kerja yang kurang baik maka kinerja yang diberikan kurang optimal.
POLICY IMPLEMENTATION OF IMMIGRATION CLASS 1 TPI SURABAYA IN MONITORING FOREIGN NATIONALS FOR RESIDENCE PERMIT VIOLATIONS ON VISITOR VISA SUBJECTS FROM 2019-2022POLICY IMPLEMENTATION OF IMMIGRATION CLASS 1 TPI SURABAYA IN MONITORING FOREIGN NATIONALS FOR RESIDENCE PERMIT VIOLATIONS ON VISITOR VISA SUBJECTS FROM 2019-2022 Ginting S, Fadhlan; Augustinah, Fedianty; Widyawati, Widyawati; Kamariyah, Sri
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12181

Abstract

This research examines the implementation of the residency permit monitoring policy by Immigration Class 1 TPI Surabaya regarding violations of residency permits for visit visa subjects during the period of 2019-2022. The policy aims to enforce regulations concerning the presence of foreign nationals in Indonesia. However, its implementation faces various challenges, particularly in terms of communication, bureaucratic structure, resources, and the disposition or attitude of policy implementers. This study aims to evaluate the effectiveness of the policy and identify areas requiring improvement to enhance monitoring performance. This study employs a qualitative method with a descriptive approach. Data were collected through in-depth interviews with officers from Immigration Class 1 TPI Surabaya and an analysis of documents related to the policy and its implementation. The findings reveal that the effectiveness of inter-unit communication in conveying policy information only reaches 75%, leading to delays in information dissemination and field coordination. Additionally, a rigid and inefficient bureaucratic structure causes 70% of monitoring processes to experience obstacles. Resource limitations, both in terms of personnel and technological facilities, also hinder implementation, with only 65% of required resources available. The implementers' disposition, achieving only about 68%, indicates a lack of commitment and consistency in executing the policy. The conclusion of this research is that the implementation of the residency permit monitoring policy at Immigration Class 1 TPI Surabaya requires significant improvements in communication, bureaucratic structure, resources, and implementers' disposition. Recommendations include increasing personnel numbers, updating monitoring technology, and conducting regular training to enhance the attitude and competence of policy implementers.
EVALUATION OF PASSPORT SERVICE QUALITY THROUGH THE M-PASPOR APPLICATION IN SIMPLIFYING SERVICES AT THE CLASS I SPECIAL IMMIGRATION OFFICE, TPI SURABAYA Sutatak, Hafids; Augustinah, Fedianty; Pramudiana, Ika Devy; Kamariyah, Sri
DIA: Jurnal Administrasi Publik Vol. 23 No. 02 (2025): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v23i02.12182

Abstract

The development of information technology has driven the transformation of public services, including in the immigration sector, which is now transitioning to digitalization to improve efficiency. One of the innovations introduced is the M-Paspor application, which allows the public to apply for passports online to minimize classic issues such as long queues and bureaucratic inefficiencies. This study aims to evaluate the quality of passport services through the M-Paspor application at the Immigration Office Class I Special TPI Surabaya and identify challenges and opportunities in simplifying public services. The research employs a qualitative method to explore the perceptions and experiences of the public and immigration officers regarding the use of the M-Paspor application. Data were collected through in-depth interviews with passport applicants and immigration officers, as well as direct observations of service processes at the immigration office. The evaluation focuses on five dimensions of service quality: reliability, assurance, tangibles, empathy, and responsiveness, to provide a comprehensive understanding of the application's effectiveness in simplifying public services. The findings indicate that although the M-Paspor application has reduced some bureaucratic issues, several challenges remain, particularly concerning system reliability and the public's ability to use technology. Some users continue to face technical difficulties, such as frequent server errors, rapidly filled service quotas, and data entry errors that require them to repeat the registration process. The study concludes that while the M-Paspor application holds great potential to improve passport service quality, significant improvements in system stability, user education, and technological infrastructure are needed to achieve optimal results.
THE ROLE OF VILLAGE GOVERNMENT IN SUPPORTING VILLAGE-OWNED ENTERPRISES (BUMDES) AS A VILLAGE ECONOMIC STRENGTHENER IN BALONGBENDO DISTRICT, SIDOARJO Khasan, Khafidz; Sunarya , Aris; Kamariyah, Sri
International Journal of Multidisciplinary Reseach Vol. 1 No. 5 (2025): Desember
Publisher : International Journal of Multidisciplinary Reseach

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Village-Owned Enterprises (BUMDes) are an important tool for strengthening the village economy, the success of which is highly dependent on the role of the village government. This study aims to analyze the contribution of village governments in supporting the management and development of BUMDes, identify factors that hinder the optimization of this role, and examine the extent to which local regulations such as Regional Regulations (Perda) and Regent Regulations (Perbup) of Sidoarjo Regency can serve as a strategic foundation for strengthening the function of BUMDes as drivers of the village economy. This study adopts a qualitative approach with a case study design located in Balongbendo District, Sidoarjo Regency. Data were obtained through in-depth interviews, observations, and analysis of village planning documents, BUMDes reports, and relevant regulations. The research findings indicate that village governments have played a crucial role through planning, facilitating, fostering, and supervising BUMDes, but this role has not been maximized due to limited human resource capacity, weak synergy between institutions, and low community participation. While local regulations provide a sufficient legal basis, they have not been fully utilized strategically in BUMDes management. This study emphasizes the need to strengthen village government capacity and optimize the implementation of local regulations to promote the sustainability of BUMDes as the foundation of the village economy.
Policy Evaluation Of Face Recognition Technology For  Railway Passengers At Surabaya Gubeng Station Adi Kartika, Raditya; Kamariyah, Sri; Fatah, Zainal; Mustofa, Amirul
Sawala : Jurnal Administrasi Negara Vol. 13 No. 2 (2025): Sawala : Jurnal Administrasi Negara
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v13i2.11305

Abstract

Abstract This study evaluates the policy implementation of the face recognition system at Surabaya Gubeng Station as a digital innovation in public service by PT Kereta Api Indonesia (Persero). Using a qualitative approach and the policy evaluation model by William N. Dunn, the study assesses six key indicators: effectiveness, efficiency, adequacy, responsiveness, accuracy, and equity. The findings indicate that the system is effective in accelerating the boarding process, reducing queues, and improving passenger convenience. Efficiency is achieved through reduced staff workload and automated identity verification. However, several challenges remain, including technical disruptions, data input errors, and low digital literacy among users. Personal data protection is also a concern as most users are not fully aware of how their biometric data is managed. Therefore an adaptive governance strategy is needed, involving infrastructure improvement, staff training, public education, and greater transparency in data policy. With these measures, the face recognition system can serve not only as a tool for technical efficiency but also as a form of inclusive and sustainable public service transformation.
Local Government Policies for Empowering Heritage Tourism in Surabaya’s Old City Wicaksono, Lintang Permata; Kamariyah, Sri; Dwijosusilo, Kristyan; Mustofa, Amirul
Socious Journal Vol. 2 No. 5 (2025): Socious Journal - October
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/jjgpst39

Abstract

Surabaya's Old City is a heritage area with significant potential as a historical tourism destination. However, its management and the empowerment of local communities continue to face various challenges, including the dominance of top-down policies, limited community involvement, and weak digital branding strategies. This study aims to evaluate the effectiveness of Surabaya’s local government policies in supporting heritage tourism empowerment by applying the Community-Based Tourism (CBT) approach and the Pentahelix model. The research employs a qualitative method using semi-structured interviews, participatory observation, and document analysis. The findings indicate that community participation remains symbolic, the empowerment of MSMEs is suboptimal, and collaboration among Pentahelix actors lacks synergy. Moreover, the digital promotion strategy for the heritage area is considered insufficiently innovative. This study recommends a reformulation of more participatory policies, strengthening the role of MSMEs, and optimizing digital branding to support the sustainable development of Surabaya's heritage tourism.
Co-Authors Adi Kartika, Raditya Amirul Mustofa Andry Herawati Anggoro, Bagus Arfani, Mochammad Arinda, Tata Novia asnawi, anita Astuti, Chistiana Astuti, Christiana Augustinah, fedianty Bahri, Mohammad Syaiful Devy Pramudiana, Ika Dwijosusilo, Kristyan Fahmi K Fatah, Zainal Ginting S, Fadhlan Hamdani, R. Kartono Hayyuisman, Asterisk Khasan, Khafidz Koeswinarti, Etty Lestari, Damajanti Sri Listyawati, Liling M. Khairul Anwar, M. Khairul Nihayatus Sholichah Nita Nurliawati Prahmana, Kresna Adhi Pramudiana, Ika Devi Pramudiana, Ika Devy Priyanto Rafiatma, Zuhdi Ahmadi Rifaldi , Muhammad Roekminiati, Sri Sarwani Sarwani, Sarwani Sedarmayanti, Sedarmayanti Sholichah, Nihayatus Sunarya , Aris Susilo, Kristyan Dwijo Sutatak, Hafids Uyum, Lina Lafilatul Wicaksono, Lintang Permata Widyawati Widyawati Wirawan, Dandi Patrija Zumroh, Alifatul Reniwati