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Journal : RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI

Analisis Perbandingan Website E-Commerce Menggunakan Metode Webqual 4.0 Agit Rian Rohmadan; Eko Setia Budi
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 4 No. 1 (2023): RESOLUSI September 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v4i1.1247

Abstract

Service quality is one of the top priorities for e-commerce providers to enhance public trust, especially in attracting customers to use e-commerce services more extensively. The current conditions, where efficiency and ease are demanded in all aspects, have made e-commerce transactions the preferred choice. With the increasing use of the internet in Indonesia, e-commerce service providers are competing to improve the quality of their services to provide user satisfaction, with the hope of increasing the number of transactions carried out by users. The abundance of e-commerce options has made it challenging for the public to differentiate which e-commerce services offer more comfort and security in transactions. To address this issue, researchers will present a comparison of the available e-commerce service quality. In evaluating e-commerce service quality based on end-users' perceptions, particularly the three largest e-commerce providers in Indonesia, namely Shopee, Lazada, and Tokopedia, researchers will collect data through questionnaires using the Webqual 4.0 method and the Smart PLS application for data analysis and predicting the relationships between variables in the questionnaire used. The aim of this study is to evaluate the service quality of these three e-commerce providers, Shopee, Lazada, and Tokopedia, and then map the evaluation results and provide information to the public about the trends in online transactions that occur in society.Based on the overall research using the Webqual 4.0 variables, the influence of the variables studied on user satisfaction is as follows: Shopee at 62.1 percent, Lazada at 70.7 percent, and Tokopedia at 63.5 percent.
Perancangan Sistem Informasi Pendaftaran Peserta Didik Baru Berbasis Website Menggunakan Metode Prototype Rusmanhadi Nugroho; Eko Setia Budi
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 4 No. 1 (2023): RESOLUSI September 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v4i1.1267

Abstract

Tutoring is an activity carried out to help students solve problems in terms of learning. Tutoring is carried out in a conducive teaching and learning atmosphere to avoid learning difficulties. Tutors in tutoring help students overcome learning difficulties, develop an effective learning atmosphere, help students to be successful in learning so that they are able to adapt to educational demands. A web-based registration information system is a process for registering prospective students through a website page that uses internet media with the aim of registering themselves to become students at the school. Managing new student admission information online aims to create effective and efficient performance, because it is easier to get information and there is no need to waste a lot of time and money. Currently, not many tutoring schools in Indonesia use an online system for accepting new students. With the existing benefits and conveniences, this system should be developed by each school. Thus, the I Can Count tutoring registration system requires an online registration method via the official I Can Count tutoring website to make it easier for prospective students and admins to manage new student registration data. The method used in this research is data collection methods including interviews, observation and literature study. Meanwhile, the website method used is the Prototype method and the programming language used is HTML, CSS, PHP and Java Script and the database uses MySQL. The results of this research are that the website runs well and makes it easier for prospective students to obtain information and register at I Can Count tutoring, as well as making it easier for the I Can Count Admin to accept prospective students and store prospective student files.
Sistem Informasi Penerimaan Peserta Didik Baru Berbasis Website dengan Menggunakan Metode Agile Robby Sallam; Eko Setia Budi
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 4 No. 1 (2023): RESOLUSI September 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v4i1.1268

Abstract

Education is to develop the potential that humans have because human existence cannot be separated from the environment. One of the institutions for developing human potential is school. School is a center of learning and as a process of socialization and cultivation of abilities, values, attitudes, character and behavior can only occur with the conditions of infrastructure, educational staff, curriculum system and community environment. PPDB at PGRI GANDOANG SMP still uses manual methods which indicate that forms are lost, damaged, reports are time-consuming as well. There is an error in PPDB biodata when inputting manually. And also reporting to the Principal regarding PPDB is less effective and efficient. To solve existing problems. For this reason, a website-based PPDB information system was created with a limited time using an agile method, this method uses a short development cycle, or what is also called a "sprint" to focus on continuous improvement in the development of a product or service. In its development, there are 7 types of agile modeling models, including crystal, dynamic system development methodology, adaptive software development, feature driven development, extreme programming (XP), and SCRUM.Therefore, a new student registration information system is needed that improves human resources. The results that will be achieved are PPDB information that is easily accessible anywhere, committee reporting is more efficient, accurate, does not take time, errors or errors in PPDB biodata occur, so an appropriate method is needed to maximize the registration information system.
Perancangan User Interface dan User Experience Aplikasi Pemandu Wisata Kebun Binatang Menggunakan Metode User Centered Design Muhamad Ifan Nuriyana; Eko Setia Budi
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 4 No. 1 (2023): RESOLUSI September 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v4i1.1270

Abstract

The development of technology in recent years has transformed the way humans interact with computers and has extended to various aspects of life, including the tourism sector, contributing to the distribution of more interactive information about tourist attractions, particularly through mobile applications. One of the emerging applications is the zoo tour guide application. Based on questionnaire results and processed using the System Usability Scale (SUS) method with an average score of 99.5 and a rating of "Excellent," an application was created and evaluated, known as the Zoo Tour Guide Application, to enhance the User Centered Design (UCD) approach. The design process involved wireframing and resulted in a prototype. The evaluation indicated that users could successfully navigate the testing scenarios. The UI/UX design yielded three main requirements for the application: animal page, map page, and ticket page.
Perancangan Sistem Pendaftaran Peserta Didik Baru Berbasis Web Menggunakan Metode Prototype atau Skalabilitas Eko Setia Budi; Yustiyanto
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 4 No. 1 (2023): RESOLUSI September 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v4i1.1269

Abstract

Technological developments in the current era of globalization are moving very rapidly and the information circulating is more and more complex so that the world of education must be able to keep abreast of technological developments, especially in the field of computer technology, along with current technological developments. The human need for information at this time has become so easily fulfilled with the presence of the internet, which makes it possible to transfer information in just a matter of seconds. An educational institution cannot be separated from the curriculum, whose job is to handle and supervise those related to educational facilities and infrastructure needed by schools to support the smooth teaching and learning process. As for the software development method used is the Prototype method and the programming language used is PHP, HTML, CSS, and JQuery, as well as for the database using MySQL. The expected results in this web-based academic information system at the Widyastuti Jakarta Kindergarten School, are expected to be a solution to overcome the problems faced.
Optimasi Model Machine Learning untuk Klasifikasi dan Prediksi Citra Menggunakan Algoritma Convolutional Neural Network Eko Setia Budi; Arifa Nofriyaldi Chan; Prilly Priscillia Alda; Muh. Arif Fauzi Idris
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 4 No. 5 (2024): RESOLUSI May 2024
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v4i5.1892

Abstract

Convolutional Neural Networks (CNN) have become the dominant algorithm in image classification and prediction due to their ability to recognize complex visual patterns. However, to achieve optimal performance, CNN models require various optimization techniques. This study aims to explore and implement optimization techniques in training CNN models to enhance the accuracy and generalization capabilities of the model in image classification. The techniques implemented include learning rate scheduling, batch normalization, regularization with dropout and L2, data augmentation, and the use of transfer learning with pre-trained models such as VGG16. Additionally, early stopping methods and advanced optimization algorithms like Adam and RMSprop are applied to improve convergence and prevent overfitting. The results show that the combination of applied optimization techniques significantly improves the performance of CNN models. Analysis of the model training history visualization indicates a reduction in loss and an increase in accuracy, with slight indications of overfitting towards the end of training. These findings emphasize the importance of employing holistic optimization strategies in developing CNN models for image classification and prediction applications. However, in some experiments, the trained models still exhibited prediction errors. This can be attributed to factors such as overfitting or underfitting, data quality and quantity, data diversity, model architecture, and optimization methods. Therefore, further optimization is needed in data preparation, determination of optimization methods, and data cleaning.
Analisa Kepuasan Pelanggan Terhadap Layanan Aplikasi E-Commerce Menggunakan Algoritma C4.5 Eko Setia Budi; Abdul Rahman Kadafi; Yasdi Kharismawan; Randi Fadillah; Desy Sasqia Putri
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 4 No. 6 (2024): RESOLUSI July 2024
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v4i6.1960

Abstract

Customer satisfaction is one of the key factors that greatly influences loyalty and business sustainability of an e-commerce application. This research focuses on analyzing the level of customer satisfaction with e-commerce services using the C4.5 algorithm. This research aims to identify key factors that influence customer satisfaction and provide recommendations that can help e-commerce companies improve the quality of their services. Customer satisfaction data is collected through surveys that cover various attributes such as product quality, delivery speed and customer service responsiveness. The analysis results show that the product delivery attribute is the factor that most influences customer satisfaction, with a gain value of 0.337981562. The resulting model has an accuracy of 93%, showing good ability in predicting customer satisfaction. These findings are expected to provide practical insights for e-commerce companies in their efforts to increase customer satisfaction and loyalty.
Impelentasi User Experience Questionnaire Untuk Analisa Kuliatas Online Travel Agent Terhadap Pengalaman Pengguna Hary Juni Kurniawan; Eko Setia Budi
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 5 No. 1 (2024): RESOLUSI September 2024
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v5i1.2083

Abstract

The development of advanced technology in Indonesia today allows various activities to be carried out digitally, including in the tourism and travel sector. Users often choose Online Travel Agent (OTA) applications that are easy to use in planning their trips, currently there are many Online OTA applications but the most commonly used are Traveloka, Tiket.com, and Agoda. These applications have the same characteristics, namely providing online ticketing, reservation, and accommodation services. This study aims to compare the three OTA applications using the User Experience Questionnaire (UEQ) method to measure application quality based on user experience assessed through six scales. Data collection was conducted using Google Forms distributed to users of Traveloka, Tiket.com, and Agoda applications, and obtained 214 respondents, consisting of 105 Traveloka user respondents, 66 Tiket.com users, and 43 Agoda users. The results of the user experience analysis from the UEQ Questionnaire show a positive impression because all applications get an evaluation with an average value above 0.8 on the six UEQ scales. From the comparison results of the three applications, Agoda is superior on the efficiency scale compared to Traveloka and Tiket.com despite having fewer respondents. This research provides an overview of the quality of user experience on the three OTA applications and can be a reference for application developers to improve the quality of their services.
Co-Authors Abdul Rahman Kadafi Abdul Rahman Kadafi Abdul Rahman Kadafi Abdul Rahman Kadafi Abdul Rahman Kadafi Abdul Rahman Kadafi Abdul Rahman Kadafi Achmad Faisal Ade Priyatna Ade Sutrisna Afika Kurnia Dewi Agit Rian Rohmadan Agung Primahadi Asta Agustin Ria Pratiwi Agustina, Menik Anna Ahmad Anshori Ardani Ahmad Fio Nugraha Alby Sukmana Alfin Nugraha Andi Taufik Anggata, Aprio Riska Anggraeni, Yulianti Aprilia Dimas Aprilia Dimas Sahid Arifa Nofriyaldi Chan Besus Maula Sulthon Besus Maulana Budi Setiyanto Chaerul Bachri Cipta M Pasaribu Damar Nugraha Darmawan Desy Sasqia Putri Dewi Rosmayanti Dewi, Triyana Dina Faisha Dito Tri Ardana Dwi Satria Nugraha Eva Zuraedah Eva Zuraidah Eva zuraidh Fadila S Ismail Fajar, Indra Muchamad Fitriyani Pramitasari Ghifary Rafy Pratama Guidio Leonarde Ginting Hariska, Elvia Hary Juni Kurniawan Herliansyah Herliansyah Ipin Sugiyarto Ipin Sugiyarto Iqbal Ubaidillah Istiana Wahidah Jajang Abdul Jabar Jodi Setiawan Kadafi, Abdul Rahman Kenji Ferdian Santosa Krishandi, Septa Remond Kusmanto Kusmanto Mega Mustika Melati Meyti Lestari Mochammad Randika Mohammad Aswad Arifin Muh. Arif Fauzi Idris Muhamad Ifan Nuriyana Muhamad Irfan Muhammad Rizki Muhammad Sudiyanto Nasya Putri Restyarna Nursalim, Fredrika Irmanielyn Perwitasari, Ayu Prana Yoga Prilly Priscillia Alda Prista Eriyanti Putra Ariyanto Putra, Raden Bagus Dimas Qorik Indah Mawarni Raden Bagus Dimas Putera Raden Bagus Dimas Putra Raden Bagus Dimas Putra Raden Bagus Dimas Putra Raden Bagus Dimas Putra Randi Fadillah Ratih Kumala Sari Retno Widianingsih Rizky Maulana Ambya Robby Sallam Rohili Rohili Rusmanhadi Nugroho Said Ahmadi Samsir Samsir, Samsir Sanwani Sanwani Sanwani SANWANI SANWANI, SANWANI Sindi Dwi Wahyuni Siti Indriane Maebari Siti Indriane Maebari Siti Indriane Maebari Sudrajat, Ridwan Sugeng Sutiarso Sugiyanti Sugiyanti Sugiyarto, Ipin Vitria Margharet Wandani, Putri Yolanda Yamin Nuryamin Yasdi Kharismawan Yeni Nuraeni Yoki Feriano Yustiyanto Zahra Rashifah Zakaria Maulana Arif