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All Journal Hisbah: Jurnal Bimbingan Konseling dan Dakwah Islam Al-Ubudiyah: Jurnal Pendidikan dan Studi Islam Asketik: Jurnal Agama dan Perubahan Sosial Journal of Education and Learning Sciences Jurnal Teknik Ilmu dan Aplikasi Jurnal Mediakita : Jurnal Komunikasi dan Penyiaran Islam Idarotuna: Jurnal Manajemen Pendidikan Islam Journal of Studies in Academic, Humanities, Research, and Innovation Journal of Teaching and Learning ABDI KAMI: Jurnal Pengabdian Kepada Masyarakat
Mutrofin
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PELATIHAN SERTIFIKASI DALAM MEWUJUDKAN PEMBIMBING HAJI PROFESIONAL: IKHTIAR MEMBERIKAN PELAYANAN PRIMA BAGI JAMAAH HAJI INDONESIA Mutrofin; Harianto, Budi; Santoso, Bobby Rachman; Rohmat; Ni'amah, Luthfi Ulfa; Nurcholis, Ahmad; Susilo, Edi; Khoiruddin, Ahmad
ABDI KAMI: Jurnal Pengabdian Kepada Masyarakat Vol. 8 No. 2 (2025): (October 2025)
Publisher : LPPM Institut Agama Islam (IAI) Ibrahimy Genteng Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69552/ws6s6655

Abstract

The implementation of the hajj pilgrimage involving millions of pilgrims every year requires excellent service, especially from the aspect of worship guidance. In the context of Indonesia as the largest hajj pilgrim sending country in the world, the existence of professional and competent hajj guides is an urgent need. This study aims to examine the role of certification training in forming professional hajj guides who are able to provide excellent service to pilgrims. Through a descriptive qualitative approach and case studies, it was found that certification training organized by the Ministry of Religion of the Republic of Indonesia is a strategic instrument in increasing the capacity, competency standards, and accountability of hajj guides. Certification includes scientific aspects, communication skills, and management of the hajj pilgrimage in accordance with sharia and applicable regulations. The results of the study show that supervisors who have participated in training and obtained certificates tend to have better service quality, are able to guide pilgrims effectively, and contribute to the smooth implementation of the hajj as a whole. Therefore, certification training is not just an administrative formality, but an important part of a systematic effort in realizing superior hajj services and oriented towards pilgrim satisfaction.
Co-Authors Ahmad Nurcholis Akbar Anugrah Avatari Nashihatu 'Ulwania Bobby Rachman Santoso Budi Harianto Dinar Ayu Tasya Edi Susilo Fadil Hardinanto, Eko Idawati, Khoirotul Khoiruddin, Ahmad Mintarsih, Mimin Moh. Khoerul Anwar Muh Ibnu Sholeh Muh. Habibulloh Muhammad Dwi Toriyono Muhammad Sholihuddin Zuhdi Munawwaroh Ni'amah, Luthfi Ulfa Nur 'Azah Pratama, Muhammad Farid Purnomo Purwoko Rohmat Santoso Shinta Alimatul Islam Sirojuddin Abror Sirojuddin Abror