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Towards Inclusive Digital Public Services: Policy Directions for Digital Inclusion of the Elderly in Klaten Regency Setiawan, Abdul Yani; Handoko, V. Rudy; Rochim, Achluddin Ibnu
Journal of Scientific Research, Education, and Technology (JSRET) Vol. 4 No. 4 (2025): Vol. 4 No. 4 2025
Publisher : Kirana Publisher (KNPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58526/jsret.v4i4.924

Abstract

The digital transformation of public services in Indonesia has advanced significantly, yet it remains insufficiently inclusive, particularly for older adults who face a heightened risk of digital exclusion. This study investigates the direction of digital inclusion policy for the elderly in Klaten Regency, where the aging population continues to rise. Employing a qualitative approach with an exploratory case study design, data were collected through document analysis, in-depth interviews with key stakeholders, and participatory observation in five digitally oriented villages. Findings reveal that although digital service infrastructure has been developed, no explicit affirmative policy currently addresses elderly participation in digital public services. Most older adults encounter barriers related to digital access, literacy, and limited social support. The analysis is framed using an inclusive policy strategy, policy ecology, and digital inclusion theory. The study concludes that digital policy in Klaten remains technocratic and insufficiently responsive to the needs of vulnerable groups. To realize genuinely inclusive digital public services, the study recommends cross-sectoral collaboration, the formulation of affirmative policies, and the development of community-based digital literacy programs tailored for the elderly.
The Broken Bridge of Collaboration: Unpacking Poverty Politics in Eastern Indonesia Onga, Fiko; Handoko, V. Rudy; Maduwinarti, Ayun
Journal of Scientific Research, Education, and Technology (JSRET) Vol. 4 No. 4 (2025): Vol. 4 No. 4 2025
Publisher : Kirana Publisher (KNPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58526/jsret.v4i4.969

Abstract

This study investigates the implementation of Collaborative Governance in poverty alleviation programs in Bolaang Mongondow Timur Regency, North Sulawesi. Grounded in a constructivist paradigm, the research adopts a qualitative case study approach. Data were collected through in-depth interviews, observations, document analysis, and focus group discussions involving stakeholders from five key sectors: government, business, academia, civil society, and media. The findings reveal that although a formal structure (TKPKD) has been established to facilitate coordination, its effectiveness has been compromised following the issuance of Presidential Regulation No. 163/2024, which dissolved the existing institutional framework without providing operational guidelines for its replacement (BPPK). The study identifies a paradox of collaboration: formal documents and coordination mechanisms exist, yet genuine multi-actor interaction remains limited. The involvement of non-government actors is mainly instrumental and symbolic, with civil society and media often excluded from meaningful deliberation. The research concludes that Collaborative Governance in the region remains characterized by a top-down administrative logic rather than an inclusive, transformative practice. A key recommendation is the institutionalization of regular, deliberative, and open multi-actor forums supported by accurate and transparent data systems. This study contributes theoretically by offering a localized adaptation of the Pentahelix model, enriched by institutional improvisation and contextual wisdom.